Trusted Agent profile · London
★★★★★
1,370 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,370 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAnila and Simon offer a very professional and honest service that is refreshing and often difficult to find when dealing with estate agents. I would highly recommend using Outlook for you property needs.
Dear Steve Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMany thanks to Helene Tyler in the…
Many thanks to Helene Tyler in the Accounts Department at Portico for her support and prompt responses to my emails regarding completing my tax returns.
5/5
TrustpilotVery good service from the Lettings…
Very good service from the Lettings team through to Property Mangement. The Accounts team are very responsive too and I have had great service. Kristian Muzzelle is excellent
5/5
TrustpilotSamuel Johnson was my agent
Samuel Johnson was my agent. He displayed great local knowledge and was a pleasure to deal with in person and over the phone.Definitely recommend Portico Walthamstow
5/5
GoogleProvide professional service and easy to reach to the right person. Fast and efficient services to deal with problem especially when tenancy agreement is going to the end.PositiveResponsiveness, Quality, Professionalism, Value
Dear Maggie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBoth Yiannis and Adnan have been an absolute pleasure to work with. Not only were they quick to respond to emails, but they were polite, informative and helpful. Not once did I have to chase or check on the status of something, because they were so quick to keep me updated with progress and any blockers. I have already recommended them both to my family and will definitely be using them again in the future!
5/5
TrustpilotOutstanding service!
Excellent communication, efficient and professional. Met my requests and were honest and transparent about what could be delivered. In addition, very personal service. Excellent suggestions and referrals for mortgage and legal assistance. Would have no hesitation using their services in the future.
5/5
TrustpilotNatalie Banton was extremely polite…
Natalie Banton was extremely polite very helpful very explanatory and very patient and a very nice person to deal with.
1/5
TrustpilotThey are only quick on the raising rent notice
They are so slow on helping tenants.They took 4 months to fix our blinds. We have reported water leaks in our house, never been fixed. Once they replaced our clothes washing machine with a broken second hand they need it to replace again after some cloths being damaged.AVOID THIS AGENCY!
5/5
GoogleVery nice and always quick to respond and update me on the progress of the process. Definitely pleased with the service received.
Dear Nina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighly recommend Portico Agency
Highly recommend Portico Agency! Especially Walthamstow Branch where we were well taken care of by Samuel Johnson! Very friedny and quick communication. Thank you very much.
5/5
TrustpilotAmazing service
Great service, Sean was excellent and very helpful, he had so much knowledge and helped every way he could, would highly recommend using Sean at Portico.
5/5
TrustpilotGreat service
Portico helped me find a new flat that fits my needs, and have been professional during the process. Special thanks to Sanyah who assisted me throughout.
1/5
TrustpilotAVOID - PORTICO DOES NOT HONOUR CONTRACT
Avoid using portico property at all costs. They are yet to return our deposit despite us moving out over a month ago and are now claiming that certain clauses in our signed tenancy agreement are ‘guidelines’ and that they do not have to honour their side of the contract. They will do anything to keep your money and are without doubt the worst estate agent I have ever had the misfortune of using. DO NOT USE PORTICO.
5/5
TrustpilotIeva from Camden is a great property…
Ieva from Camden is a great property manager, she is very easy to deal with, very responsive, helpful and an all round pleasure!
1/5
TrustpilotWorst experience ever when getting my…
Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch tomorrow.
4/5
TrustpilotQuick response and very efficient .
Dear JonathanWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotNever ever go to them.....
Dealing with them traumatized me and my family. They are very unprofessional. It was hectic two months for us. They have breached the contract, effectively rendering us homeless with our 1 year old baby. Never ever go to them.....
5/5
GoogleA professional service from outlook Docklands. Simon & his team have been reliable and minimised void period, when re letting our property. We would highly recommend their servicesPositiveResponsiveness, Professionalism
Dear Hong Tao, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAs an landlord who travels abroad…
As an landlord who travels abroad frequently, it is very reassuring to be able to deal with Mia Walcott-McCormick @ Portico. I have had the pleasure of dealing with Mia on several occasions over the past year for all manner of items, e.g. rental renewal, legal licensing for new housing regulations, general maintenance and repairs and it is an absolute pleasure. She is consistently prompt and professional in all communications, both verbal and written.
5/5
TrustpilotNatalie Banton was a superstar
Natalie Banton was a superstar! Really quick, efficient, polite, and helpful. Thank you Natalie!
5/5
TrustpilotRashad was very helpful from start to…
Rashad was very helpful from start to finish. He gave me great advice regarding the sale of our house and the whole sale process ran very smoothly.
5/5
TrustpilotNatalie Banton was a pleasure
Natalie Banton was a pleasure, so polite and helpful for the processing of our deposit return. Thank you.
5/5
TrustpilotGreat service and helpful staff
Great service and helpful staff. Quick to respond to my queries in a polite and professional manner, would definitely recommend Sean in Walthamstow branch.
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Yes. Portico won Gold in The Trusted Agent 2026 awards.
