Trusted Agent profile · London
★★★★★
1,369 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
We are very happy to report that we have found Aleksandra to be most efficient and ready to help in the management issues of our flat in West Hampstead.It has been a pleasure working with her.Mervyn and Lorraine Waldman
5/5
TrustpilotIt has been a pleasure working with…mark mcllenveney
It has been a pleasure working with Portico - Marc McIlveney and Gokhan. They have dealt with things in an efficient and very professional manner and always there on the phone to hold you through the process of letting out the property.
5/5
TrustpilotWe really value our relationship with Portico
We really value our relationship with Portico. We find them professional and upstanding clients, and would gladly recommend working with them to anyone else. A special mention to the Portico Host team who are a pleasure to work with!
5/5
TrustpilotSo pleased with the service
So pleased with the service, I've been looking for a long time to find the right company and I couldn't choose any better. Very professional service and knowledgeable, I will be keep recommending you guys you do the great job ,thank you!
5/5
GoogleGood service and friendly agents.
Dear Jordan Dowsett, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
TrustpilotExcellent Service
Marc, a Leyton manager has been so honest with what suits my new lettings fee. It took me quite a while to decide which package is best value and from start to finish, efficient, honest, patient and straight talking. Can't fault his service.
5/5
TrustpilotLiving room paint
Casey came over this morning to paint our living room. Lovely job, really pleased with it :) efficient and friendly, and would definitely recommend.
5/5
TrustpilotWe recently had some decoration work…
We recently had some decoration work done through portico handyman James. The whole work was done efficiently and timely. Definitely a great service 👍🏼
5/5
TrustpilotCasey has recently done lots of…
Casey has recently done lots of different jobs for me, no matter what he does it’s always a great outcome, would highly recommend!
5/5
TrustpilotHi Samuel
Hi SamuelI just want to thank you for everything because without you persistent nothing of this will be possible, you been amazing on all process and we really appreciate that. Thanks for everything o wish you all the best.
5/5
TrustpilotWould recommend!
We had a visit from Casey who cleaned and treated the mould in the bathroom. Fantastic work, professional and satisfying to watch.
5/5
TrustpilotThe Sales team have been amazing
The Sales team have been amazing. The got the property advertised quickly and an offer was in within a day or two of it being advertised. They always responded to emails quickly and professionally and were amazingly patient with us.Thank you Portico!
5/5
TrustpilotExcellent Estate Agents
Portico property have preformed well right from the start. Starting from the valuation to the marketing and photography of the house. The staff are polite ,attentive and very professional. I would highly recommend them.
4/5
TrustpilotI had my Portico manage my property on Airbnb
I had my Portico manage my property via Airbnb while I have been away. They have been very efficient and made sure it’s close to fully booked. I would recommend them for anything looking to Airbnb their property hassle free
5/5
TrustpilotHelene is fantastic !
Helene in accounts is absolutely fantastic I have worked with her over many years and she is always available to explain things no matter how small - really recommend her. She is very efficient and great at her job !
5/5
TrustpilotNathan Powell
Nathan Powell has proved to be a determined and pro-active agent and resolved a difficult situation with speed and charm.I can recommend him and will be in touch when I will be ready to put my house on the market
1/5
TrustpilotInept
I have been a tenant for over two years now, and must say Portico's ineptitude never ceases to amaze me, whether it is with mismanaging lease renewals, arranging inspections, or indeed going back on previous agreements - not to be trusted.
5/5
TrustpilotI had an amazing expérience with…
I had an amazing expérience with portico moving into my 2 bedroom flat with Annie’s support who was very professional, patient end and friendly. I highly recommend for anyone looking for somewhere to live to choose portico.
1/5
TrustpilotIncompetent/seemingly unlawful conduct.
In sum:
Dear James, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotI had a pleasure to get help from…
I had a pleasure to get help from Alexandra Galla. She was very helpful and knowledgeable. She had advised what I should have done with the problem. Nice and very pleasant to talk to, thank you!
5/5
TrustpilotRegan Hutton
Regan Hutton, helped massively, whether my query be relevant to her department or not. Her understanding of housing law is -somewhat- outstanding! She is an asset to Portico and I look forward to dealings with her in the future
5/5
TrustpilotThanks Portico!
Love receiving the emails from Samantha, they make my week and have useful tips which hopefully I’ll eventually be able to use when getting on the property ladder in London. Love the portico places idea as well. Thanks guys
5/5
TrustpilotRental in Leyton
Rental in Leyton. Brilliant agents,. As a Landlord have been using Portico Leyton to help rent my property over a number of years and always find them to be friendly, professional, helpful and reliable. Marc McIlveney and Gokhan are great.
5/5
TrustpilotThe best customer services which is…
The best customer services which is always provided (specially by kieren downey).Really happy that whenever we have raised any issue or concern, its dealt with straight away. Very helpful and professional team. :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Portico, London won Gold.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
