Trusted Agent profile · London
★★★★★
1,369 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotReliable & good customer service
Prompt response proactive good advice works hard to get your property let. Remembers me as the client & readily accepts calls or calls back within reasonable timeframe. Have built a good working relationship.
5/5
TrustpilotHelene at accounts
I have really always been impressed with the professionalism from Helene Tyler at accounts....if there is ever a query....Helene investigates and responds the very same day! Keep up the good work!Michael W. at Rowhill Properties
5/5
TrustpilotPortico handyman
Portico handymanI recently used this organisation for a property not managed by Portico. They provided good service (both Sonya Andonova and the tradesmen that she arranged) to fix a patio door and I was pleased with the result.Paul S.
4/5
TrustpilotPortico Places is top notch!
Really enjoyed my Portico experience and the Portico Places programme is both brilliant and original. Only wish there were more participating companies in Hammersmith, that would make my rating five star. Thanks Portico, keep it up! Very refreshing.
3/5
TrustpilotPortico
Let's go Portico
Dear Flo, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotSuper efficient and friendly
Super efficient and friendly. It's quite difficult to find a good estate agent in London but I can definitely recommend Portico and Sanyah -- I went from making an offer to moving in within a week.
5/5
TrustpilotLove working with Portico
Absolutely love working with Portico. Not only are the reliable and efficient but they are industry experts with their customers at the heart of everything they do. Aleksandra Galla in particular has been fantastic.
5/5
TrustpilotGreat service from beginning to end
Great service from beginning to end. My point of contact was Lady Niongo, who was very professional and helpful. All queries and questions were always promptly dealt with and I will highly recommend.
5/5
TrustpilotGreat service and great attitude from…
Great service and great attitude from Charlene Garcia Marin and Graznya Kotarbo who make the job a little easier and thanks everday to all of the staff at the Chigwell office from Phil at PR Property Company.
5/5
TrustpilotI have been dealing with Grazyna…
I have been dealing with Grazyna Kotarba for well over a year now and nothing is too much trouble when I ask for any help. Very professional, courteous and leaves no stone unturned . First class 👍🏻
5/5
TrustpilotExcellent Property Management
Portico have been managing our property through two tenancies and we’ve been very impressed with the levels of their service. They respond very quickly when things need doing, and have found us excellent tenants for each new tenancy.
5/5
TrustpilotAn excellent service by Sean Hewitt…
An excellent service by Sean Hewitt and the rest of the team at the Portico Walthamstow office.I would thoroughly recommend them for any person(s) looking to buy or sell property in the area.
5/5
TrustpilotHad a lovely experience with Portico…
Had a lovely experience with Portico and Samuel, he was quite helpful and made sure the viewing would feel safe (with masks on) and replied to my many questions, transparency and efficiency are always appreciated.
5/5
TrustpilotThis agency is top.
This agency is top.From the viewing process to check out moment they were amazing, extremely friendly and professional. Fast and effective. If I have to rent again I would do it through them.
3/5
TrustpilotIs portico and portico direct the same…
Is portico and portico direct the same company only difference its nationwide?I'm trying get in touch but there's no phone number for Portico direct and they owe me brother rent.
5/5
TrustpilotI would give Spyros a 5 stars
I would give Spyros a 5 stars. He was excellent in dealing with my issues and I would say his responses were very swift. I have no hesitation in recommending him to anybody!
5/5
TrustpilotTrue to their word
I cannot fault the Leyton branch of Portico. The individual staff were friendly, professional, enthusiastic and conscientious. They got the job done quickly, where others had dragged their feet. Excellent value for money - an added bonus!
5/5
TrustpilotAbsolutely fantastic service from…
Absolutely fantastic service from Portico's Walthamstow office. My agent was called Samuel and he was so professional and such a gentleman. He made a seemingly stressful process so easy and it really made my day!!!
5/5
TrustpilotI will highly recommend Portico estate…
I will highly recommend Portico estate agents. They’re helpful and accommodating.
1/5
Trustpilotbribes backhanders and estate agents
If there's a popular property you can always bribe Portico agent to make sure you get to the front of the queue, that's how it works
5/5
TrustpilotAleks dealt with my transaction the…
Aleks dealt with my transaction the entire time and she has made the process very smooth for me and my family and we were able to move in on time ! She was very helpful
5/5
TrustpilotI’m very happy with the service Helena…
I’m very happy with the service Helena provides. Always efficient and polite with any queries I have and provides my annual statements when requested. Pleasure to speak to someone rather than some pre recorded message.
5/5
TrustpilotAs a landlord I’ve always been pleased…
As a landlord I’ve always been pleased with Portico. They’ve been excellent in every department. Mia has recently acted quickly and efficiently liaising with my tenant to renew his lease with no problems or delays.
5/5
TrustpilotCurrently dealing with Henry at Portico…
Currently dealing with Henry at Portico Chigwell-he’s great. Does what he says, when he says! Really easy to deal with. Helpful and efficient! Thank you so far.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Portico, London won Gold.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
