Portico London reviews

★★★★★ 5/5

Trustpilot

Excellent service from Ehsan

I can't thank Ehsan enough for his exceptional assistance with my property search. He is a true professional who went above and beyond to make the process smooth and enjoyable. Ehsan's in-depth knowledge, responsiveness, and negotiation skills were outstanding, ensuring I found the perfect property. I highly recommend Ehsan to anyone seeking a dedicated and knowledgeable real estate agent. Thank you Ehsan

Faye · 19 September 2023

★★★★★ 5/5

Google

The employees were magnificent , cooperative and very helpful. outlook office was nice with us. Simon Castle and his team presented The office with a good impression admiring to deal with thank you outlook for the lovely service ❤️❤️.PositiveResponsiveness, Quality, Professionalism, Value

Khalid · 26 August 2022

★★★★★ 5/5

Trustpilot

Great Sales Team

The marketing of my 1 bed flat was handled extremely well by the team of Caroline, Claire and Paul which resulted in achieving a price beyond expectations.During the conveyancing Claire unfailingly went the extra mile to assist with any problems and details which needed sorting out and most importantly to chivvy solicitors in their work. Caroline and Paul always on hand. Result…..Completion on schedule thank you.

Susan · 1 June 2024

★★★★★ 4/5

Trustpilot

Friendly letting agent, helpful service

The letting agent Lauren was very friendly and helpful throughout the process and provided excellent communication. She wasn't too pushy as well when we were slow with things. There were a few frustrations with the process, primarily a couple of broken furniture pieces which were not made aware to us in advance of signing and works not being sorted until after we moved in, but on the whole the property side of things went very smoothly and we are very pleased with the house!

Jack · 26 October 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Once again I'm forced to edit my review after them begging me to change it to a good one in the first place. Avoid this company at all costs. Terrible work ethic, unprofessional and rude. I feel like I'm talking to a politician with their scripted answers and careless replies. Not only did they allow me to move into a disgusting unclean flat full off the last tenants rubbish hidden in the basement. But after doing things like taking days off work so they could service the boiler which they assured me was a routine check it was revealed shortly after they were in fact doing it to get me out of the property and completely lied about the purpose. After which they threaten me with their contract, cherry picking parts that suit them and trying to lie to me again. Holly is both rude, uncaring and arrogant, I've asked them to wait till Thursday for a evaluation as I'm not there and my disabled cousin is on his own and would be very stressed with unknown people trying to come in, yet they continue to harass me with emails saying they will break in without me there, even though I have 2 whole months till I move out. Absolutely disgusted with how I've been treated by Holly Pearson.

Dan · 25 October 2021

★★★★★ 5/5

Trustpilot

Salman at Portico Camden

Salman at Portico Camden has been extremely helpful, kind and responsive during our flat hunt and renting process! He has made the experience smooth by always replying to our queries rapidly and always accommodating our needs.

Ella · 29 March 2023

★★★★★ 5/5

Trustpilot

This review is for Salman Peerally from Portico, Camden

Salman provides an excellent service very professional and friendly at the same time. He was always on hand to answer any questions I had. Fabulous service from start to finish. I highly recommend Salman Peerally to anyone looking to let or rent.

Guranda · 15 August 2022

★★★★★ 5/5

Google

So this is specifically a review for Hannah Jenkins, it is a bit of a rant because she is not a reflection of the rest of her team. She became our new property manager a year or so and we are so impressed with how on the ball she is. Her communication is unbelievably quick, she takes issues seriously and properly deals with them. She has fixed almost every problem we have thrown at her and if you are her manager reading this, give the woman a raise and a promotion, because i have spoken to most people at the docklands branch, and non are as good as her, she is most definitely more competent and able than many of her seniors. The rest (including senior management) take a while to reply, they don’t act on actions and leave you to chase, but Hannah has updated us throughout every process, and she’s improved our relationship with the branch and without her we would have definitely have left and not renewed our lease. Whatever you’re paying this woman, it’s not enough.

Muaad · 15 July 2023

★★★★★ 5/5

Trustpilot

Excellent team at Hammersmith portico

Excellent team at Hammersmith portico , great attitude and helpful. The staff are professional, get full support and advice adequately and efficiently. Erick has been very helpful in helping us find the right place to rent and he ticks all the positive boxes.

Jennifer · 25 June 2022

★★★★★ 5/5

Google

Anila and George was absolutely amazing! She was so helpful. It’s hard to find an estate agent who really cares about your requirements and will go over and beyond to help you find this. Would highly recommend Outlook special Anila and George.PositiveProfessionalism, Value

Natalia · 10 June 2022

★★★★★ 1/5

Trustpilot

Incompetent

All we have had with the Portico Leyton team is issue after issue over the span of two years. They have zero respect for their renters and they enable unethical landlord practices and behaviour. Avoid this agency at all costs if you want to be respected as a renter. The incompetence of their property management team is absolutely shocking.

Millie · 17 September 2024

★★★★★ 1/5

Trustpilot

Re Portico Clapham Common office

Re Portico Clapham Common office. Rented a property from portico for a year. When we moved in it was not clean at all. Found mouse droppings, which was reported but not believed until we actually saw the mouse. Did not give us a complete inventory. Actually gave us an inventory for the wrong property. After telling them they did nothing about it. Not really an issue as tenants but the landlord was annoyed. At the end of the tenancy had to chase multiple times to try and find out what was happening as no clean or inventory had been done on move in. Just got told they would get back to us. Still went through all the usual processes without actually having discussed with us what was going on, or communicating to their own staff. Honestly the most incompetent and useless estate agents. If you’re renting it’s fine as they do nothing to confirm the state of the property on move in, but if you’re a landlord definitely not ideal and would complete avoid! I cannot stress enough how incompetent and useless they are as estate agents.

Gareth · 4 September 2021

★★★★★ 5/5

Trustpilot

Estate Agents that go the distance

We listed our property with the Leyton branch. From the get go their service was great. Both Mark and Michelle were great a getting viewings booked in, confirming bookings and hosting bookings. They fully understood our need to secure a certain amount for our property so that we could continue or journey. We had early offers but couldn’t accept as they were too low. They were patient and understanding and did all they could to secure us more bookings. When we sold our property they were right there with information support and guidance. Michelle was great at helping me chasing solicitors , estate agents, the lot. You name it she was there, a real trooper, cold not have got through the last couple of months with her. She had my back the whole way in what was quite honestly so stressful because of other professionals!Thank you

Miss · 2 September 2021

★★★★★ 5/5

Trustpilot

Best estate agents I’ve ever used

Sasha and his team have been excellent - from the valuation of our property to the exchange of contracts. Through their network of potential buyers, they had organised 12 viewings and we sold our house within a week. They have been at our side every step of the selling process. I would not hesitate to recommend them.

Gordon · 19 December 2023

★★★★★ 5/5

Google

Very professional service from Yves. Most importantly he was transparent about everything from the beginning. He was patient and honest with the information. Portico website had everything you need to sort out before moving. Overall I liked the way their handle their customer. Hopefully they will keep continuing their good service in the future.

Md · 23 November 2024

★★★★★ 1/5

Google

Having written a positive review when I moved in, as I almost felt pressured to do so, I have since deleted it as I no longer stand by it. I gave 5 stars, but would now give 0 if I could. Avoid this estate agents if you can, leaving the flat was potentially the most infuriating experience I have ever had. Both estate agent and landlords trying to say our tenancy hadn't ended because the new tenants weren't ready to move in, and demanding more rent off us because of this - despite us all signing an agreement stating it ended on a specific date. While I appreciate the situation of our leaving was unusual, 2 tenants leaving and one staying and adding two new names to the agreement, it was dragged out for MONTHS and we still had £300 of our deposits taken from us for no valid reason. Demanding a professional clean as "the property had one when you moved in" despite the flat looking horrendous when we moved in, and trying to charge for damage that was there when we moved in. Avoid at all costs, the tenancy ending process is painful - I get that it was also the landlords, but that's a separate email. Genuinely a laughable experience - i have never experienced unprofessionalism quite like this

Jessica · 10 June 2023

★★★★★ 5/5

Google

Me and my partner have just moved to our new flat in the area and Farabi helped us to make it possible. Communication was overall quick and effective. Along with his colleague George they made sure our requests were achieved. Only thing was our contract was sent just less than 24 hs before we moved in which was a bit inconvenient considering all things we had to go through including the payment but other than that everything was good :) thank you to the team from Portico.

Sofia · 10 June 2023

★★★★★ 5/5

Google

Simon, George and Farabi have provided an excellent service to us time and time again. We are not professional landlords, living at a distance from the property and with a young family, and this has only been possible because they have gone above and beyond for us. Our most recent tenancy was not without complications, however the team provided sound advice, remained calm and helpful throughout and have never made us feel an inconvenience. We have trusted the team with our apartment for over five years now and would highly recommend them to any landlord.

Lyndsay · 10 June 2023

★★★★★ 5/5

Trustpilot

Excellent Experience

Imran my sales advisor was so efficient throughout the whole process of buying my first home. Really appreciate him taking my calls on weekends and promptly responding to all my questions. Will surely recommend Imran and Portico after a wonderful experience!

Sarita · 29 July 2022

★★★★★ 5/5

Trustpilot

Brilliant Estate Agents

I have rented for several years through Portico and have recently sold the property. I can only say good words for the greats service I have received over the last few years. Prompt replies to any queries and friendly and helpful staff. I would like to give a special mention to Sean Hewitt in your Walthamstow Branch. He has always been a very efficient, friendly and helpful gentleman on any occasion I have had to contact him and I would like to thank him for all of his help for the last several years. Definitely a credit to Porticio !

Debbie · 1 July 2021

★★★★★ 5/5

Trustpilot

Great client service

I recently put my property up for rental and have to commend one person in particular. Jade has the best customer service I have experienced in a long time. Renting my property was stressful and emotional but Jade managed to help me navigate that by being friendly, helpful and most of all with great communication. No question was too small for her and if it wasn't something she could control/ crossed over into other departments like finance or management, she found out and made sure she responded to me in a timely fashion.I suspect Jade has a lot of rentals to sort out and get to a point where they are taken over by a property manager but she never made me feel that I wasn't important and a valued client. Jade is an asset to Portico and could teach others in the team how to deliver excellent client service. I couldn't recommend Jade more!

Robin · 25 June 2021

★★★★★ 4/5

Trustpilot

Helpful and considerate

Bilal was very helpful and considerate of our situation (lost both parents within 2yrs so having to sell a family home which has been with us for 42yrs). He was informative also and aware of current market conditions.

Yunus · 28 October 2022

★★★★★ 5/5

Google

We recently went through the arduous task of finding an apartment in London and we have finally managed to secure one thanks to Portico Letting Agents. Our agent, Yves, provided top-notch service and was able to get us a property without us even being in the country. Can’t recommend him and the whole team ant Portico enough!

Christian · 22 September 2024

★★★★★ 1/5

Trustpilot

We rented a property from Portico in…

We rented a property from Portico in 2019 and from beginning to end it has been an issue. Rupa who showed us the flat was disorganised and sloppy. But we didn't realise the worst was to come. Upon entering the flat we were hit with the pungent smell of urine and found a flat that was basically in a state that it should not have been let to us in. We requested a professional clean which had evidently not been done and we were dismayed to hear our landlord was charged £300 for this as this house was no cleaned to any standard. While we appreciate that the house was trashed by the previous tenants it appears no cleaning was done. Additionally we should have been notified that it was in a terrible state to allow us or the land lord to arrange further cleaning. We have established that the previous tenants had a dog living in the house that was urinating on the carpets, there was urine (animal and human) and animal faeces on the walls which we had to clean off as well an animal faeces left on the balcony. Had one of us had an allergy animals this could have been more serious. The mattress that was left for us to sleep on was also soiled and it appears faeces was wiped on this too. I dread to think what the state of the other mattress was if it was deemed bad enough to be removed. Additionally we found black mould throughout the house, which is a health hazard, again I know this isn't the responsibility of Portico however we should have been notified to allow us to make arrangements. Everyone we dealt with at Portico was dismissive of our complaints (Melissa, Kristian) and I had to escalate this to regional director, Sophie who eventually apologised and refunded our admin fee. There was more difficulty to be had with Portico upon check out. Our landlord provided them with the check out report and advised to refund our deposit in full. Then we heard nothing... I then chased up with Spyros, Simon and my email was ignored. I chased again almost a week later with Melissa in copy and received a curt response from Simon stating Portico did not hold the deposit and it was basically not their problem. Our deposit was in fact held with Portico and I provided copies of emails detailing this. We were then contacted by the deposits team to organise the refund. No apology for the delay or confusion in process from Simon or Spyros. I would never recommend Portico to anyone, avoid them if you can and if you can't be prepared for terrible customer service.

Lauren · 12 May 2021