Portico London reviews

★★★★★ 5/5

Trustpilot

Portico Fulham- very kind gesture

I accidentally sent what was meant to be a surprise gift for my friend to the Portico Fulham office instead of her own address. When I got in contact, office manager Molly went out of her way and personally delivered the gift to my friends address as to not spoil the surprise! A ridiculously kind gesture which was very much appreciated. I was not familiar with Portico but will definitely be using and recommending them in the future.

Amy · 23 September 2021

★★★★★ 5/5

Google

We recently went through the arduous task of finding an apartment in London and we have finally managed to secure one thanks to Portico Letting Agents. Our agent, Yves, provided top-notch service and was able to get us a property without us even being in the country. Can’t recommend him and the whole team ant Portico enough!

Christian · 22 September 2024

★★★★★ 5/5

Google

I have been using Portico Dockland Letting for a year now. The team is very dedicated and professional. SImon/Geroge and the team provide extra effort to ensure things everything go smoothly

Henry · 10 June 2023

★★★★★ 5/5

Google

Sahir was fantastic at handling the sale of our property. Always responsive, on the ball, polite and pushing for the best outcome - we really enjoyed working with him and would recommend him to anyone else looking to buy or sell.

Simran · 10 June 2022

★★★★★ 5/5

Google

Simon Castle was extremely accommodating when helping us find a flat. He went above and beyond for us, way more then any other estate agent we have ever encountered. Thank you! We are extremely happy and settled in our new home.PositiveProfessionalism

Judith · 10 June 2022

★★★★★ 5/5

Google

Very professional service from Yves. Most importantly he was transparent about everything from the beginning. He was patient and honest with the information. Portico website had everything you need to sort out before moving. Overall I liked the way their handle their customer. Hopefully they will keep continuing their good service in the future.

Dr · 3 November 2024

★★★★★ 5/5

Trustpilot

Annalise Hutchinson managed our…

Annalise Hutchinson managed our bathroom renovation and we simply could not have asked for a better experience. She was super professional from start to finish. Annalise is very warm and friendly and was attentive / highly responsive throughout the entire process. She made regular site visits to ensure we were happy and that the progress was on schedule. She was realistic about what we could achieve on our budget and also with time frames. Thank you Annalise !

Sarah · 23 August 2021

★★★★★ 5/5

Trustpilot

Michael delivered exceptional service…

Michael delivered exceptional service by showing us a range of properties that perfectly aligned with our criteria. He consistently kept us informed of any developments and maintained a high level of professionalism throughout the entire process. Thanks to his diligent efforts, we were able to find a wonderful place to live. We sincerely appreciate his support and expertise.

Ythan · 28 August 2024

★★★★★ 5/5

Trustpilot

Really got the job done

Portico were great when it came to getting our flat sold, particularly Daniel and Natalie. They did exactly what they said they were going to do at every point, and made the whole process much easier. Thanks!

MG · 2 November 2022

★★★★★ 5/5

Trustpilot

Impressed with Megan Buchel

I recently had my first email exchange with Megan Buchel who is the person responsible for managing our property. I had asked her a number of questions spread across 3 emails, asked one question twice, and in one of my emails had accidently put some misleading information. I was really impressed that she answered all the questions in full, at the same time making me aware of my misleading question. In my experience this is pretty rare and as a first impression I have to give it full marks.

Chris · 17 April 2023

★★★★★ 5/5

Trustpilot

Efficient Phone Communication is Key

My working relationship with Portico goes back 11 years from Spencers time. I always find them professional and responsive. Although it is getting hard to get hold of some of them by phone (which I prefer as a personalised way of communication instead of cold emails) Marc continues to be excellent communicating promptly and addressing all the issues arising renting the flat in these difficult conditions. I recommend working with him as he gets things done! Similarly, Lara is great for solving many issues communicating by phone to speed up the process.

Basel · 9 February 2021

★★★★★ 4/5

Trustpilot

Woodford office

Annie has been amazing very helpful and sincere.The first agent I dealt with which I won’t mention was quite rude and it seemed to be so hard to get things done when things went wrong in the flat and there were a few things that did! I’m just grateful I had a fantastic landlord who stepped in to help. But Filiberto has also been good throughout my tenancy and they were flexible due to the current Covid situation. Not the most easiest of tenancies but I would still recommend

Amy · 7 February 2021

★★★★★ 5/5

Trustpilot

Ieva from Portico

Ieva from Portico I've been letting my flat through Portico for about 2 years now, and everyone I've encountered at Portico from the very first showing has been lovely. (Thanks in particular to Claudiu for helping me with everything during that process!) I've communicated with Ieva about my flat over the past year and she is always prompt in getting back to me and so very helpful with any issue I've had. She consistently goes above and beyond to deliver great service and can always fix any problem or help out with any request. I would highly recommend Ieva and Portico without hesitation.

Whitney · 29 January 2021

★★★★★ 5/5

Trustpilot

Saeeda Hamidi-Clapham Office-London

Saeeda Hamidi-Clapham Office-LondonAfter the initial hitch in trying to get in touch with Saeeda, which I believe was probably due to an IT problem but resolved promptly by her colleagues who immediately passed on a telephone message to her from me, her handling of the heating issue at my propety was faultless. Efficient yet friendly, nothing was ever too much trouble, furthermore her skill in liaising with British Gas was paramount in resolving my issue so for these reasons, I can thoroughly recommend Saeeda as a Property Manager.

Isabel · 26 January 2021

★★★★★ 5/5

Trustpilot

Above and beyond the help I'd hoped for

Portico in general has been very helpful. Helene in particular has helped me out on several occasions. She helped my wife and I find a great place when first moving to London.On the day we moved out of our first house, the garage door broke. We clearly couldn't leave it like that for the new owners so we told them we'd handle it and contacted Helene for advice. Within a day she had a handyman looking at the garage and giving us options. Helene and Sonya kept us updated throughout the Christmas period and took care of everything.When I first spoke to them I was hoping for some advice but they just handled the issue completely, quickly and professionally far exceeding any reasonable expectation I might have had.

Dexter · 24 January 2021

★★★★★ 5/5

Google

Absolutely amazing service by Yves-Michel Landeut from Portico. He was very patient and supportive right from the initial apartment viewing to our final move-in. He gave us a move-in hamper when we moved in which was a nice surprise, also didn't mind some delays from our side. He is overall very calm and professional.

Ankit · 18 October 2024

★★★★★ 5/5

Trustpilot

Max and the Bloomsbury team were very helpful…

The Bloomsbury team were very helpful with my search for a place to let in the area. Max was knowledgeable and had the answers to any questions I had about lettings. I would recommend him for his professional service.

A · 30 June 2022

★★★★★ 5/5

Google

It was wonderful to deal with Farabi,he was very helpful, He help us to get our place very quickly. He has very good customer skills. I will deal with him when I save money and instead of renting,I will buy a flat with his help. He really deserves a big promotion. And thanks to all the team that works with him. A thousand thank yous. Julian

Julian · 11 March 2024

★★★★★ 5/5

Google

I recently found a new studio to move in through Portico Docklands. Farabi and the team were very responsive and helpful throughout the process. Big thanks to the team

Tae · 10 June 2023

★★★★★ 5/5

Google

It's been a real pleasure to get a letting agreed through Outlook EA. Anila was very responsive and helpful throughout the process. She and her team managed to make the bureaucracy as smooth as possible dispite me being EU national a few days after Brexit.PositiveProfessionalism

Soren · 14 June 2021

★★★★★ 5/5

Trustpilot

Communicative and honest

I'm still in the process of securing a sale via Portico, but would like to share that my experiences so far have been really positive. Dealing with Sean and Samuel has been great - both have been very communicative and honest, which is exactly what I was looking for in a new estate agent. The great thing here is that their honesty in how I should approach the sale of my property (in light of the current situation) has resulted in a recent influx of interest, and an offer! Hoping it all goes well from here on in, but either way I would really recommend getting in touch with Portico if you're in the business of selling your property in Walthamstow. Thanks!

Michael · 2 October 2020

★★★★★ 5/5

Trustpilot

Jade and Portico are amazing

Jade was our agent at Portico and made renting the house of our dreams a reality. She put us first, made us feel top of her priority list and has made two friends very, very happy.We had all paperwork/legal bits sorted well in advance, and I can honestly say I have never felt more safe and secure going through an agent before. Thanks to Jade for all her work with us <3

Jasmine · 21 March 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST! HORRIBLE EXPERIENCE!

Since the beginning of the tenancy we encountered numerous issues. When agreeing on the flat with the letting agent, we signed the tenancy agreement for £748 per month, which after 2 days or so was changed by Portico and they emailed us with a change in rent per month to £800 as Landlord "wanted" more and earnt more before. We were unable to negotiate, as we had to move, and when Tenancy Agreement was signed, we felt like that it is too late to change things around. Just a few months after moving in, despite it being a "long term let", we received calls and emails saying that the landlord "changed his mind" and wants to sell the flat now. We therefore needed to go through the huge amount of stress and anxiety as nobody told us exactly what is going on, and how this will affect our contract. Additionally, we were without hot water and heating for more than 4 months despite it being a health and safety issue during the winter (our boiler missed an important part as per the engineer who came to check it, and was not able to complete the yearly gas certificate and test, as it was faulty and Portico/Landlord had no money to fix this urgently). At no point have we received an apology or a decent compensation for this from Portico. We decided to leave after a year, when our contract ended, however due to COVID19 we had to extend for an extra month, which happened after a long discussion, as they tried to force us to extend for another year!!! Needless to say that the rent would have increased of course! When moving out, I asked to be present when doing check-out inventory, but was greeted with Simon Martin, who were arrogant, rude, and belittling. They tried to keep all of our deposit £800, and even when trying to dispute with them, they were not listening, did not respond to emails or calls, and were not helpful at all. After a 2 month or so dispute process with TDS, thank God we managed to get most of our deposit back from this useless agency. Fellow tenants, please ensure if you at any point sign a contract with Portico, make videos and pictures when moving in, and before moving out. Otherwise the best is if you avoid at all cost. A total rip off, with unexperienced and unhelpful individuals, who will not care about your wellbeing and concerns.

Reka · 25 August 2020

★★★★★ 5/5

Trustpilot

Incredibly helpful and polite staff!

Samuel Johnson was incredibly helpful, polite and professional. The property I was enquiring about was no longer available yet Samuel immediately found me a similar property that met all my requirements. He even went a step further to check out all the requirements I would need for my particular circumstances and found an easy and achievable solution that would work for us. I really appreciated the effort he put in to accommodate us and help us find a home. I will gladly be using Portico again as my first choice when searching for homes.

Gillian · 14 August 2020