Trusted Agent profile · London
★★★★★
1,369 reviews across 2 platforms
Unit 3, 19 Western Gateway, London, E16 1AT
Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,369 reviews on two platforms, including 294 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleIf you are looking to let your property Simon is your guy. He is very courteous, the communication was quick and easy and he is very thorough so you know you won't miss anything in preparing to let your property.
Dear Mariya, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSimon and Anila were great in helping me find a new home! They were honest, responsive, knowledgeable and patient throughout the whole process which was helpful as I have not moved out before and I was very new to the process. Simon was good at answering all my parents safety related questions as well.PositiveResponsiveness, Quality, Professionalism
Dear Doctorl, Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Docklands. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleRefuse to refund deposit! It has been almost 2 months, countless emails and phone calls, yet still no refund on the deposit! Would give 0 stars if I could.
Dear Aneeqa Khan, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
TrustpilotWe were extremely happy with the…
We were extremely happy with the excellent service provided by the portico office, in particular Jade Pope, she made herself available to us whenever we asked for help/information, and the whole portico team were polite and professional, recommend anyone who’s looking for estate agent help, to seek out portico, terrific service.
Dear Leah-holly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExceptional agent
Gergana is an exceptional agent. She went above and beyond to make sure that the property was suitable for me and my family. She helped to maintain a smooth communication with the landlords. I feel incredibly lucky to have been able to work with her.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI would like to thank the Portico team…
I would like to thank the Portico team especially Daniel,Imran and Natalie for arranging appointments with relevant potential buyers,keeping me constantly updated with the progress and then once again keeping me updated once my sale had been agreed.They are not only business like ,they are polite,courteous and friendly.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotKieran Downey is always a good help and…
Kieran Downey is always a good help and very efficient to respond. He always sort out the problems regarding heating appliances and all very quickly. We’re Tenant of portico since last 7 years and never had any complaints. They look after the tenants in a very good manner. Thank you very much
Thank you again for taking the time to let us know how we did. We hope you have a great day!Many thanks, Customer Care Team
5/5
GoogleHave been with Portico for 10 years and have found them to be very good. George was dealing with reletting of my apartment in the last few weeks and I found him to be excellent in all respect
Dear Alan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery professional team
The whole Portico team have been incredibly professional. I have rented and since sold a property with them, particular thanks to Daniel on the final transaction. At times it’s been a hard transaction but Portico smoothed this all out, and were always available to help.
Dear LizCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPolite
Thanks Michael for assisting me with all my enquiries,Looking forward to my viewing. Once again thank you!!!Lina
Dear LinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Michael a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleSimon and Farabi were incredibly helpful in helping us renting our new home. I also admired their high level of professionalism and I would totally recommend portico to anyone.
Dear Oyede Oluwafunbi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI just want to thank Simon and Anila for being such professionals in their field. I never seen agent to care that much about their tenants. The quick replies, the solutions for every situation and the help when needed! It’s really pleasure to meet you. P.S. Thank you for the newbie gift 🙂PositiveResponsiveness, Professionalism
Hi Evelina Kilikeviciute, Thank you for the great review of our Outlook Estate Agents Docklands team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleWe had a very helpful and smooth experience when working with Simon and his team at Outlook when we wanted to rent out our flat. They were understanding of our needs and worked hard to let out our property in a short space of time.PositiveResponsiveness, Professionalism, Value
Dear Ashish Kumar, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPortico sales
Portico, Askew Rd office were great. They kept me informed by email and phone. At all times, during the sales process, I felt supported. Their advice was important. Their calmness, bred of great experience, made what is an inherently a stressful time that much more bearable.
5/5
GoogleTaemor showed us a flat and was very helpful throughout the viewing. He has also went above and beyond to help with any issues we had during the whole time when securing our tenancy.
Dear Dylan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More
1/5
TrustpilotSpam
These guys will not stop spamming me with completely irrelevant property listings that I never signed up for. I also block every e-mail and they send them from different accounts.
Dear EnGB17, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
TrustpilotDishal is my new property manager and…
Dishal is my new property manager and so far he has been very proactive, professional and helpful. He has been easy to reach and quick to respond. There are a couple of issues that have been unresolved since I've moved in but hopefully as he's taken over these will be dealt with quickly. Thanks Dishal!
5/5
TrustpilotDensel was excellent
Densel was excellent, off the strength of our dealings with him I will always recommend portico. Communication was excellent, listens to concerns and even gave the odd call to see if everything was okay with the family and me! Ilford your lucky to have him
Dear DumisaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery friendly and professional. After a couple of years having the worst experience with another real estate agents, it was great to find someone I could trust with my property. Simon Castle has been great through the whole process and delivered everything he promised he would.
Dear Mariana, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAnila has been excellent in helping us through the process of renting our new flat. She offers a very personal service (which I’ve found to be quite rare from other agents) and responds very quickly to any queries that we have. I would highly recommend!
Dear Ronan Lavery, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've had the opportunity to work with Outlook and the team is great and responsive, they listen to your questions and have a proper answer to what you are looking for. Simon Castle has been very professional, caring, always willing to help and I wholeheartedly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
Hello Eduardo Aguero Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
TrustpilotAlice Amaral is a pleasure to deal…
Alice Amaral is a pleasure to deal with, and nothing is ever too much. The service we receive from her is outstanding and her attention to detail is second to none! Would thoroughly recommend Alice's and Leyton Portico's management service to anyone in need!
Dear Elliott,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotVery helpful, would recommend
Recently went through Portico to rent a property in London. Erick kindly provided a video of the property we eventually rented as we were unable to view in person as we were living abroad. Communication with Erick was efficient and timely throughout and this made the process as stress free as possible. Following moving in to our new flat queries were answered in an equally succinct manor. I would recommend Portico, especially to those moving to London from over-seas.
4/5
TrustpilotPersistence
My agent Ammer went over and beyond the call of duty bending over backwards doing things that helped me out that he need not .At the end of the day he’s a great estate agent and a nice guyConnie ,my solicitor done a great job doing what she does best .A very nice and professional woman
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Portico, London won Gold.
