Trusted Agent profile · London

Portico London reviews

★★★★★ Great

1,359 reviews across 2 platforms

Unit 3, 19 Western Gateway, London, E16 1AT

Portico's office in London, at Unit 3, is rated 4.3 out of 5 across 1,359 reviews on two platforms, including 284 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

284

Reviews on Google

This office

Trustpilot logo

1,075

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Portico, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I have used Outlook Property to managage 5 properties i rent out for the last 7 years. In particular I have developed a very good working relationship with Simon Castle who has gone above and beyond to help me with matters that weren’t always in his domain. Highly recommend Simon and Outlook.PositiveResponsiveness, Quality, Professionalism

Lana · 14 June 2022

Agent replied · 13 June 2024

Dear Lana Smith, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Smooth process! Great agents :)

Daniel Antenyi was amazing, we had our first viewing with him and he was so friendly, polite and helpful. Took extra care to ensure all our questions regarding the property were promptly and accurately answered. We viewed the property 3 times or so and always came with a huge smile. The overall buying process with Portico was pretty smooth and Tara Chamberlain (move manager) always gave us updates.

Melanie · 21 December 2023

5/5

Trustpilot

Great agent

Great agent, very helpful throughout the whole process - Matt especially!

Jake · 29 May 2026

Agent replied · 11 June 2024

Dear Jake We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Great service honestly, Yves and Farabi were both professional and helpful! They made the process smooth and stress-free

Bassem · 9 November 2024

Agent replied · 9 December 2024

Dear Bassem Haroun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have been using Outlook's (dockland brunch) letting service for 7 years +. Simon Castle and his team is dedicated to the clients, they are responsive and professional in handling my property. quality of his candidate has been great, candidate are screened carefully and recommended responsible. I highly rank and recommend their service.

Tina · 10 June 2022

Agent replied · 11 June 2024

Dear Tina Yang, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great Experience

My partner and I have recently rented a property through Portico and have had a fantastic experience with the Walthamstow. Our estate agent, James Wackett was helpful, informative and made the whole experience run very smoothly. We would very much recommend the company based on our experience.

Lauren · 17 January 2023

Agent replied · 11 June 2024

Dear LaurenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Simon and Anila were great in helping me find a new home! They were honest, responsive, knowledgeable and patient throughout the whole process which was helpful as I have not moved out before and I was very new to the process. Simon was good at answering all my parents safety related questions as well.PositiveResponsiveness, Quality, Professionalism

Lana · 10 December 2021

Agent replied · 9 December 2024

Dear Doctorl, Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Docklands. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

1/5

Google

⚠️WARNING STAY AWAY ⚠️ if you do not want your time wasted, and your money stolen, then I suggest you find another company to deal with. Read below vvvv …

Ibrahim · 16 December 2025

Agent replied · 27 December 2025

Dear Ibrahim Shahadi, We value your feedback and sincerely appreciate you taking the time to share … More

5/5

Google

Yves is a patient, responsible, and dependable person.He rent out my property quickly and be honest me. I'm really glad that he's helping me.

J · 3 September 2025

5/5

Google

Hello Portico team , Thanks for all your help :) I want to give special appreciation to Farabi for being an excellent worker and easy to communicate 👍 Thanks Rolandas.

RolloRollyRolla · 11 March 2024

Agent replied · 11 June 2024

Dear Rollorollyrolla Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We can highly recommend Farabi Rabbil and his team for assisting with our house move and helping us to navigate through the hurdles that any house move entails. Farabi made it far less stressful, smooth and quicker even being remotely.

Hemachandan · 15 July 2023

Agent replied · 11 June 2024

Dear Hemachandan A S Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

This was our first time renting in london and it was a very smooth and hassle free experience. Farabi and George were of great assistance. They were very detailed in explaining the whole process and always responded promptly on any queries.

Lokesh · 10 June 2023

Agent replied · 11 June 2024

Dear Lokesh, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great Standard of Service

Finding a flat with Portico was a great experience in which the entire team were extremely helpful and accommodating. Salman Peerally was extremely responsive and knowledgeable about the property and he kept us informed of all deadlines. Thank you Salman, and the rest of the Portico team, for your assistance.

Arthur · 29 June 2022

Agent replied · 11 June 2024

Dear Arthur,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

If you are looking to let your property Simon is your guy. He is very courteous, the communication was quick and easy and he is very thorough so you know you won't miss anything in preparing to let your property.

Mariya · 10 June 2023

Agent replied · 11 June 2024

Dear Mariya, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Simon and Anila were great in helping me find a new home! They were honest, responsive, knowledgeable and patient throughout the whole process which was helpful as I have not moved out before and I was very new to the process. Simon was good at answering all my parents safety related questions as well.PositiveResponsiveness, Quality, Professionalism

DoctorL · 10 June 2021

Agent replied · 11 June 2024

Dear Doctorl, Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Docklands. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

1/5

Google

Refuse to refund deposit! It has been almost 2 months, countless emails and phone calls, yet still no refund on the deposit! Would give 0 stars if I could.

Aneeqa · 27 November 2025

Agent replied · 27 December 2025

Dear Aneeqa Khan, We value your feedback and sincerely appreciate you taking the time to share … More

5/5

Trustpilot

We were extremely happy with the…

We were extremely happy with the excellent service provided by the portico office, in particular Jade Pope, she made herself available to us whenever we asked for help/information, and the whole portico team were polite and professional, recommend anyone who’s looking for estate agent help, to seek out portico, terrific service.

Leah-Holly · 7 March 2022

Agent replied · 11 June 2024

Dear Leah-holly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Exceptional agent

Gergana is an exceptional agent. She went above and beyond to make sure that the property was suitable for me and my family. She helped to maintain a smooth communication with the landlords. I feel incredibly lucky to have been able to work with her.

D · 19 November 2022

Agent replied · 11 June 2024

Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I would like to thank the Portico team…

I would like to thank the Portico team especially Daniel,Imran and Natalie for arranging appointments with relevant potential buyers,keeping me constantly updated with the progress and then once again keeping me updated once my sale had been agreed.They are not only business like ,they are polite,courteous and friendly.

Customer · 15 July 2022

Agent replied · 11 June 2024

Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team

5/5

Trustpilot

Kieran Downey is always a good help and…

Kieran Downey is always a good help and very efficient to respond. He always sort out the problems regarding heating appliances and all very quickly. We’re Tenant of portico since last 7 years and never had any complaints. They look after the tenants in a very good manner. Thank you very much

Silhani · 16 December 2021

Agent replied · 11 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!Many thanks, Customer Care Team

5/5

Google

Have been with Portico for 10 years and have found them to be very good. George was dealing with reletting of my apartment in the last few weeks and I found him to be excellent in all respect

Alan · 10 June 2023

Agent replied · 11 June 2024

Dear Alan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Very professional team

The whole Portico team have been incredibly professional. I have rented and since sold a property with them, particular thanks to Daniel on the final transaction. At times it’s been a hard transaction but Portico smoothed this all out, and were always available to help.

Liz · 14 October 2022

Agent replied · 11 June 2024

Dear LizCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Polite

Thanks Michael for assisting me with all my enquiries,Looking forward to my viewing. Once again thank you!!!Lina

Lina · 28 August 2024

Agent replied · 22 October 2024

Dear LinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Michael a 5 star rating! Many thanksCustomer Care Team

5/5

Google

Simon and Farabi were incredibly helpful in helping us renting our new home. I also admired their high level of professionalism and I would totally recommend portico to anyone.

Samson · 11 January 2024

Agent replied · 9 June 2024

Dear Oyede Oluwafunbi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Portico's Google reviews

Questions about Portico London

Has Portico won any awards?

Yes. In The Trusted Agent 2026 awards: Portico, London won Gold.

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