Portico London reviews

★★★★★ 1/5

Trustpilot

I would give 0 if I could I have never…

I would give 0 if I could I have never had a successful interaction with them for the last four years of renting. Incompetent and it takes months to get a response despite calling and emailing multiple members of the team. Honestly do not know how they could have any 5 star reviews.

Jane · 7 October 2024

★★★★★ 5/5

Trustpilot

Great Customer Service

Runy and Erick made our new life in London happen. They were always very good at returning calls and helpful with communication between us and the vendors. Happy to recommend. Many Thanks

T · 3 February 2023

★★★★★ 5/5

Google

Simon has been extremely professional and very responsive every time I have dealt with him. I have been with Outlook for over 15 years and would highly recommend them. Thanks for all your help Simon.PositiveResponsiveness, Quality, Professionalism, Value

Shri · 10 June 2022

★★★★★ 5/5

Google

Entirely satisfied with the the service and support from the staff at Outlook Property Docklands Branch. I would like to thank Simon, Anila and George for providing smooth and great service. The team is very professional and cooperative. I would highly recommend them.PositiveProfessionalism

Amit · 26 August 2021

★★★★★ 5/5

Trustpilot

Above and beyond!

Sean and his team go above and beyond when it comes to customer service, which is a the most important consideration when buying a property in the Walthamstow area, and the London more broadly. They ensure an honest and straight-forward purchasing process. Having had property viewings with a number of Portico's competitor agents, we found them to be incredibly aggressive in the way they market homes and hold bidding processes to unrealistically inflate prices. I did not find this approach ethical or customer friendly at all. With Portico, I was very pleased with their clean-cut approach. I would not hesitate to recommend Sean and his team to friends, family and those looking for a new home in the Walthamstow area.

Nishal · 10 June 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Property was not cleaned during move-in. None of their numbers on their website actually work. Nice office doesn't cover their unprofessional team.Worst situation has been that 3 calendar months after moving out of one of their properties, Portico's Property Manager Charmaine Fernandes has refused to respond to my emails or phone calls regarding my deposit. Unresponsive during the quarantine and somehow just as bad before.They will effectively hold your money hostage and do NOT care a lick about their tenants.Avoid at all costs.

GG · 22 May 2020

★★★★★ 5/5

Google

Really fantastic experience with Farabi. He dealt with the all the paperwork very swiftly right after the offer was accepted and monitored the whole process before moving in very closely, which made the usually stressful situation of moving places, a very smooth process to us. Would definitely recommend anyone to reach out to Farabi if they are looking for a property in the area.

Nicolás · 11 March 2024

★★★★★ 5/5

Google

Having dealt with numerous other estate agents I wasn’t expecting much from anyone… then I found outlook. They catered to my every need, understood my work situation and now I have an amazing apartment which has all been expertly and efficiently arranged by George. I cannot find a single thing to complain about in any way at all. 100% great service from start to finish. Thank you very much George, I owe you numerous beers!

Karl · 10 June 2023

★★★★★ 5/5

Trustpilot

Portico have managed the letting of our…

Portico have managed the letting of our Clapham flat for the last decade or so. Our daughter has just moved in so we no longer need Portico. Throughout that time we have been impressed by their efficiency and responsiveness. If we ever let it again we will go straight back to them. Jane and Andrew

Amanda · 18 August 2024

★★★★★ 5/5

Trustpilot

Best letting agent for landlords

The lettings department of my local Portico branch have been extremely helpful. Way before my property was ready to let, they gave me advice on so many things, with no pressure to even sign them up to let my property. Marc the manager is extremely knowledgeable and friendly and Helene in accounts is very efficient. I have never had to chase any rent ever! Everything is easy and transparent. Exactly what you want when letting your property.

Vicky · 28 January 2021

★★★★★ 5/5

Trustpilot

Difficult sale- handled with empathy

Portico sold our property that they also had managed. It was a difficult sale process but portico worked hard to keep us informed and updated where they could and also put the effort into chasing and following up the buyers side to get elements progressed. Shaun and his team took my many calls - often when I was frustrated and stressed and overall handled my questions in a calm and empathetic way, which I appreciated.

Charlotte · 22 June 2021

★★★★★ 4/5

Trustpilot

Working with Tom Houseman for Airbnb

Working with Tom Houseman on our Airbnb account bookings has been a nice and easy experience. Tom has been speedy in his responses, knowledgeable and accommodating to our requests during our first 8 bookings.Our only concerns during the first 3 months have been on 2 occasions where some misalignment with the cleaning company resulted in new tenants arriving to a less than perfect house. Not sure who or how but a little disappointing. That said, it was Tom who jumped in and took immediate action on both occasions resulting in happy tenants once again.

Nick · 21 February 2020

★★★★★ 1/5

Trustpilot

Woodford Daniel should work in Tesco stacking shelves

Not sure how too being....first impressions should have said it all, the Woodford branch are the worst I have ever dealt with or should I say Daniel was. From first phone call to enquire about a property for sale was told that I should not come view as it was close to selling, after forcing a viewing I was greeted by a lovely chap who told me it was no where near close to selling.I proceeded to make an offer and was then confronted from an angry Daniel because of our offer and then proceeded to call us liars and then interfered with our sale by calling our estate agent telling him we are time wasters and he should not sell our property for us.

Scott · 17 February 2020

★★★★★ 1/5

Trustpilot

BLACK MOULD IGNORED

Urgent complaints regarding serious black mould ignored for over two years.

Megan · 10 January 2026

★★★★★ 5/5

Trustpilot

Outstanding service

We had the option to go with several letting agents when we finished refurbishing our property in Woodford Green and glad we decided to choose Portico as Chris and Ash have been really efficient, very professional and most user friendly throughout the process. They had tenants viewing the property the next day after the property was advertised and the first couple rented the property - the team at Portico made the process very easy. Would recommend them totally if you are looking to rent a property.

Jessica · 16 November 2022

★★★★★ 5/5

Google

Very good agency. George was very kind to us and all the team involved was so quick to help us to rent the house. Easy and quick to deal with this agency. They all very good. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Ully · 26 August 2021

★★★★★ 5/5

Trustpilot

Great service

Great service, Thank you Michael

Charlie · 28 August 2024

★★★★★ 5/5

Google

Simon Castle is a very professional and knowledgeable agent and has been extremely helpful for guiding me not only find the tenants but also the reliable tenants. He has give me lots of recommendations throughout the process. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

KIMMY · 10 June 2021

★★★★★ 5/5

Trustpilot

First Time Buyers

Portico Leyton were great to work with, and guided us step by step through the process of buying our first flat. We had, just previously, had a bad experience with another agency so were feeling apprehensive and nervous about trying to buy another property, but team were really supportive and informative the whole way through. They were in constant contact, quickly responding to any queries we had via phone / email and they kept us up to date on all progress. We would definitely consider moving though them again in the future!

Sophie · 19 August 2019

★★★★★ 5/5

Google

A 5-Star Experience: Integrity and Exceptional Proficiency. The service provided by Yves-Michel, guided by manager Sean Hewitt, at Portico …

Rani · 16 October 2025

★★★★★ 1/5

Trustpilot

Lies.

Becky was extremely friendly during the viewing and on all further phone calls relating to my purchase of the property (which has since fallen through). Unfortunately, her careless errors and subsequent lies have cost me the property, cost the seller money, and caused us both a lot of stress.After my offer was accepted, it became clear that Becky had made a careless error in her original email when she claimed the property was chain free even though it was not. This obviously makes a material difference to the situation and therefore I reduced my offer by a small amount. After a week of back-and-forth, and with other added complications not helped by Portico/Becky's involvement, I was told the seller had decided to instead accept the other bidder's offer because I was messing them around too much.I knew something didn't feel right about this and so I privately posted a letter through the door of the seller explaining what had happened and asking for some clarity on their version of events. The seller told me that Becky never admitted to her error, instead making up lies about why I had reduced my offer, and this is what inevitably lost me the house, and caused the vendors to instead choose a seller who had made a lower offer than me.Estate Agents already had a bad rep. It is not helped by cowardly acts such as this with absolutely no integrity or professionalism. I will never be using Portico again, and you should be wary if you do.

Adam · 13 August 2019

★★★★★ 1/5

Trustpilot

TENANTS STAY AWAY

TENANTS - IF YOUR DEPOSIT IS IMPORTANT TO YOU DO NOT USEPortico were completely negligent in the handling of our deposit return and we had to wait months to get it back. Bear this in mind if you value your deposit!After moving out of the property we were renting, they never bothered to pay us our deposit back or even contact us about how it was progressing. We had to process a claim through the tenancy deposit scheme (TDS). This took months. After kickstarting the process with TDS they had the nerve to try and take some of our deposit for extra professional cleaning (we had to pay £250 for a clean before we left) and unexplained damages (no evidence provided to explain what the damages were).I hope this review helps some renters out there. It’s a disgrace how agencies like this one get away with these behaviours and are allowed to continue to operate.

Kurt · 28 October 2022

★★★★★ 5/5

Google

Yves-Michel Landeut from Portico was my letting consultant, and he provided exceptional service throughout my application process. He advised and guided me every step of the way, going above and beyond what was expected, even after the contract was signed, to ensure I was properly settled in. Thank you for the 5-star service!

Maritza · 22 September 2024

★★★★★ 5/5

Google

I was consistently impressed with David's professional, efficient and understanding way of handling my queries. First i started looking for the apartment early as i was leaving for India for a month and had to close everything before that. He was able to manage it very well. He found me the perfect apartment according to my needs(balcony, gym, near to DLR). Rent was bit high. He talked with landlord and was able to reduce it. :). I visited the apartment more than once.:D Then i had some problem in referencing he handled it too very well. So you can see.. he helped me a every time. i cannot thank him enough for all his help.

Rohit · 11 June 2019