Trusted Agent profile · London
★★★★★
395 reviews across 1 platform
St. Johns House, 2 Romford Road, London, E15 4BF
Portico's office in London, at St. Johns House, is rated 4.4 out of 5 across 395 reviews on 1 platform, including 395 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleYunus provided exceptional service to us when me and my father visited the branch. He managed to find us a good property and many thanks to him
Dear Anes Merabet Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLooking for a home at the moment is tough but Tim Jeurninck ensured the process was smooth and helped us all the way. Portico have some specific benefits of renting through them which was a suprise to me and he explained it so it was simple to rent and get them.
Dear Danny Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHaving used Outlook for many years i was recently given a new Property manger Hanna Dewsnap who has worked tirelessly to ensure that our whole portfolio is being managed smoothly. Through Hanna's hardwork and understanding of the service i need, being a professional landlord, we have got everything running as it should and have built a good understanding together. Well done Hanna and thank you.PositiveResponsiveness, Professionalism
Hello Jonathan Hooker Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleVasco and Outlook Property were very professional, efficient and friendly. Highly recommended.
Dear Suriya, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI’d just like to mention that outlook besides the fact that referencing is very tough. It’s worth it after you have managed to get the property that you want. My agent has helped me very much to get the flat that we wanted and they have done their outmost best to speed up the process. We have managed to get it in about 2 weeks.PositiveResponsiveness, Professionalism
Hi Alex Patrascu, Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Stratford. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI bought my property in the Stratford area with Outlook being the Agent back in 2019 and now am looking to rent it out. Sukhi and the wider lettings team have been so professional and responsive the whole time, guiding me through the various needed procedures and requirements and did a fantastic job marketing the property as well. Highly recommend their service!PositiveResponsiveness, Quality, Professionalism, Value
Dear Ariel Gao, Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Stratford. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI’d like to start of by thanking Yunus for his efforts in helping me move in. He did a tremendous job. Even after moving in he still helps me with anything I nee
5/5
GoogleGintare and Sukhi have clearly got a lot of knowledge of the local area, and this means they helped me let out my property quickly and at a good price. On top of that, they are professional, friendly, and responsive. Really have made my experience as a first time landlord as easy as possible.PositiveResponsiveness, Quality, Professionalism, Value
Hello Arik Raviv Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
1/5
GooglePlaying games - The prices advertised are not the real ones, they would get you to come view a property and even confirm what the the price is, to then tell you it's 25% higher only when about to make an offer.
Dear L T, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleAlex was very friendly and helpful during my move-in process. Everything went smoothly.PositiveQuality, Professionalism, Value
Hi, Adam Mieczyński! Thanks for the great review! All the best, Customer Relations Team
4/5
GoogleI have been dealing with Outlook properties from last 3 months, After I moved into a flat we faced few issues with the bathroom fittings and entry locks, the property manager Kennedy Ahuama who is based in Stratford office helped us to sort them out.
Dear Jeen We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleVasco has been very professional and helpful.
Dear Ace, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been working closely with both Hanna and Shareen, my experience with them has been extremely positive to say the least. Found them both to be professional, diligent, polite, and efficient. They both are very supportive, working above and beyond to ensure the job gets done. Overall, cannot fault the amazing team at Outlook, thank you.PositiveResponsiveness, Quality, Professionalism, Value
Hello Saem Hussain Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
1/5
GoogleUnable to unsubscribe from alerts. No automatic system, it says to unsubscribe I need to email a specified address and still continuing to recieve unwanted alerts. The advertised properties aren't even close to what our criteria were. Very clear we wanted a house and getting all the 1 bed flats that come through their door Will have to block email addresses
Dear Joe Worrall, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI have recently rented 2 properties with Portico Stratford. I have found the team to be very approachable, sensible and considerate to all parties involved. Sukhi and Tim are both professional and a pleasure to speak to which makes me life a lot easier.
Dear Puja Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSukhi from Outlook has been fantastic! Helping us with our move, managing the properties difficulties (despite it being landlord managed) - he always went above and beyond for us. Always keeping us up to date and ensure we know all the best options. 100% recommend to anybody looking for a new property!
4/5
GoogleExtremely happy with the service provided by Outlook Properties particularly from Vasco Correia who was, friendly and helped me with my search even before I landed in UK. He helped me find a place I absolutely love and I would thoroughly recommend Outlook to anyone looking to buy a property!
1/5
GoogleWorst company ever! Do not give them your property to manage. They rented out property to multiple tenants in each room and even split rooms to create more rooms to fit more people!! Shameful. Stay away unless you want a run down house
Dear Akash P, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThank you Martyna for the professionalism, quick replies and great attitude!
Dear, Elizabeth Nova, we are very happy we could provide you with a positive customer experience. Kind regards Customer Relations Team
5/5
GoogleOur Family will tell you the pure true , we meet Martina , and all our dreams come true, the best and competent agent in this team “ Very, Very helpful ,positive and confident person! ......” I hope with her help we make other families happy Personally I wish Martina good luck and all the best Best Sergiu I.
Hello Sergiuiatco333 Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleVery attentive service from start to finish. We needed to get on the market quickly and the team understood this and got us up and running very quickly. Adnan and Mark assisted and fielded calls rekeying to issues further up the chain. Very happy we went with this team and grateful as their efforts ensured the chain formed quickly and held firm throughout the process. Thank you!
Thanks for the business
5/5
GoogleI had a great experience with you guys from the beginning until the end. You guys are very professional and competent with your customers. My partner and I, we are very HAPPY 😃!!! Well done guys!! 👍👍👌👌🙌🙌 …
Dear Joao Mendes Pereira Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleHi everyone , we have been for more than 3 months with no hot water in the house, and they haven't even done a temporary job! they have not yet bothered to provide a refund. ( after 2 month). Agency not professional !Beware of this agency !!! Less than 1 star!
Dear Gabriele We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance and have asped the property management team to make contact with you as soon as possible. Kind regards, Customer Care Team
5/5
GoogleMy 4 years at 12 pitchford street was very enjoyable. No issues with neighbours. The staff is very professional, they respond to all maintenance work promptly. I was informed by Vasco whenever he needs to visit. He was very professional. I would recommend this business to anyone.PositiveResponsiveness, Quality, Professionalism
Dear Donna , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Portico hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
