Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery happy with the service. Good number of pictures of the property on Rightmove, and helpfully showed a video of the flat. Fitted me in for a viewing at very short notice. Gintare responsive to my emails and queries. Turned around the application process very quickly - was in the flat within 2 weeks of viewing it.PositiveResponsiveness
Alice · 12 June 2021
Agent replied · 11 June 2024
Hi Alice, thank you for taking the time to let us know how we did. It was great to hear we were able to assist in finding you a new home. Thank you for your positive feedback.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe've had a great experience renting from Outlook across the past year. Our Property Manager, Tara Elvin, was always on hand to respond to any of our queries quickly and efficiently. Any issues we had with boilers/gas etc. were dealt with urgently and they were understanding when we requested a rolling contract amidst the pandemic panic.PositiveResponsiveness, Professionalism
Jonathan · 12 June 2021
Agent replied · 11 June 2024
Hi Jonathan Blake,
Thank you for taking the time to review your recent experience with our Outlook Estate Agents Stratford branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleQuick and professional responses from Agne Jocaite! I would recommend 😊 …
Mystique · 22 December 2024
Agent replied · 29 December 2024
Dear Mystique Charles
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been dealing with Sukhi through all the process in renting a property and would like to recomend him on all the efforts and patience he has in putting up with all my questions. Great agents! Thank yiu Sukhi!
Maya · 12 June 2023
Agent replied · 11 June 2024
Dear Maya Cesar, Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Stratford. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
★★★★★ 5/5
GoogleGreat help from Sukhi Michael and Yunus!Very professional and helpful.Highly recommend
R · 22 December 2024
Agent replied · 29 December 2024
Dear R T C
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExtremely happy with the service provided by Outlook Properties particularly from Jacob Porter who was professional, friendly and very informative during the process of buying. He helped me find a place I absolutely love and I would thoroughly recommend Jacob to anyone looking to buy a property!
Sophie · 13 June 2018
★★★★★ 5/5
GoogleYunus showed me around the property was friendly and answered questions and offered recommendations
Mudasir · 25 October 2024
Agent replied · 8 November 2024
Dear Mudasir Amin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently moved with the help of the Outlook Team. Bryce found me a house that suited my needs perfectly and Hanna answered any questions I had quickly and had solutions to every and any issue I had!
The moving home welcome pack and rewards scheme are a great idea too.PositiveResponsiveness, Quality, Professionalism
Samantha · 25 August 2021
Agent replied · 11 June 2024
Hi Samantha Fennell!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleHad problems with my hot water, the agency got someone out next day to fix it, but sadly the repair didn't hold. Got back to them and they had a repair guy back within about 4 hours of my email, and it's now fixed. Great service.
Paul · 12 June 2022
Agent replied · 11 June 2024
Dear Paul,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleTim Jeurninck Helped me to understand the requirements of the property at queensberry place and he was very supportive and answered all the question I asked politely and in detail. Really loved his customer service.
Khushboo · 12 June 2023
Agent replied · 11 June 2024
Dear Khushboo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWould totally recommend Portico. Very professional individuals, easy communications and they really go above and beyond to assist the tenants. Special mention goes to Tim, who helped us finding an reserving our dream home! :)
Martina · 12 June 2023
Agent replied · 11 June 2024
Dear Martina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad issues with boiler at the property where i was living. Got in touch with property manager Lavona who was very helpful and got the issue sorted with in days.
Hasan · 15 October 2023
Agent replied · 11 June 2024
Dear Hasan Farooq
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleWe moved in to an apartment let out by them and this is the state of the apartment. The was no running water either. We kept calling them and complaint about it but nothing was done. Their ETA is 3 days. We are given a property in an unliveable state.
Karan · 12 June 2021
Agent replied · 11 June 2024
Dear Ms Poddar, we are saddened to see that our team in Stratford have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please reach out to us via email at customerrelations@lrg.co.uk as we would be more than happy to discuss this with you.
Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleGreat service, fast, responsive and personal. I will definitely suggest Portico to all my contacts. Special thanks to TIM JEURNINCK who took all the ownership and helped us get the work done seamlessly
Dheeraj · 12 June 2023
Agent replied · 11 June 2024
Dear Dheeraj
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service and help buying my first property, Sasha from the Stratford helped me through the process and cant recommend them enough. Even got a little care package on completion as a welcome
Manny · 12 June 2023
Agent replied · 11 June 2024
Dear Manny
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleTold that there was noone viewing the property and could get the property in a week.
A week later of being unresponsive - sold to another.
Basic & obvious sales skills, agent was just on her phone when viewing the property.NegativeResponsiveness
Jared · 25 August 2022
Agent replied · 11 June 2024
Dear Jared
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleA professional and pleasant experience from a tenant's perspective - specifically Emily Box, who has always been a pleasure to deal with, and particularly helpful with any and every problem or query.
Anil · 12 June 2023
Agent replied · 11 June 2024
Dear Anil,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently rented a property through outlook and dealt with Shelley Fox in the management department, she was both professional and helpful and always prompt in responding to my queries. I would recommend outlook to others.
Holly · 12 June 2020
★★★★★ 1/5
GoogleThe agent called Dideon Bello is very, horrible attitude. avoid. Try to make a complaint and talk to other people, but he told me he is the ONLY one deal with sales. I guess you get what you pay for.
Jason · 13 June 2018
★★★★★ 2/5
GoogleAbsolute joke. Make sure you check all the issues before moving in. They are super quick to hand keys out and made A LOT of pressure to get the process done as soon as possible, but once we moved in and notice a lot of problems nothing gets done quick... 3 months and counting!
Natacha · 13 June 2019
Agent replied · 11 June 2024
Hi Natacha, sorry to hear of your issues however as you are aware we are in a difficult position here. This isnt us as the managing agent this is all on the instruction of the landlord. We are meeting the landlord next week at the property to resolve the minor maintenance problems given he has finally agreed to handle them
★★★★★ 5/5
GoogleVery greatful to Hanna for her helpful and quick assistance. Her assistance and willingness to advocate for my needs as a tenant has led to several issues with my flat being resolved before they became serious, to both my benefit and that of my landlord.PositiveResponsiveness, Professionalism
Josh · 12 June 2021
Agent replied · 11 June 2024
Hi Josh Hadley,
Thank you for taking the time to review your recent experience you have had with our team at Outlook Estate Agents Stratford. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleReliable, professional and costumer-focused agency.
I’ve recently moved in an awesome flat close to Stratford Station and my special mention goes to Gintare; Friendly, polite and extremely courteous who since our first meeting showed interest to make sure finding what we’re looking for. Great asset for the agency, well done!
Luca · 12 June 2020
Agent replied · 11 June 2024
Thanks Luca appreciate the feedback
★★★★★ 5/5
GoogleClients I’ve helped with mortgages in the past have given great feedback regarding their experience with Sasha. From my experience he is very professional and responsive.
Samuel · 15 September 2023
Agent replied · 11 June 2024
Dear Samuel Ewen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleThey will promise you everything just to sell it, problems will come later. There is a lot of charges and fees if you do something wrong, and even no “sorry” from them if it’s they fold.
Aleksei · 13 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
