Portico London reviews

★★★★★ 5/5

Google

I was delighted with the help received from Sarah Bashir in the renewal of a lease. She dealt with all the queries and negotiations promptly and professionally. She is maintaining the good service from Outlook that has been my experience over the past eight years.

Joan · 12 June 2021

★★★★★ 5/5

Google

After so many bad experiences with renting, I came across Portico and their services were exceptional. A special recognition to Tim Jeurninck that followed us in the process.

Sara · 12 June 2023

★★★★★ 5/5

Google

These guys are the only good estate agents I’ve ever worked with. Normal people who treat you like a human and talk tk you without any jargon or management speak. Also work very very quickly. Would highly recommend

James · 12 June 2022

★★★★★ 5/5

Google

I have dealt quite few times with Hanna Dewsnap. She is very professional and helpful. She always responds to my query in timely manner. She is very friendly and kind on the phone and she goes the extra mile to assist me.PositiveResponsiveness, Professionalism

Wafaa · 25 August 2021

★★★★★ 5/5

Google

Very professional agency. I dealt with Adnan and he was very informative, helpful and I felt in great hands throughout the process. I would thoroughly recommend Adnan to anybody looking to buy a property in London

Lewis · 13 June 2018

★★★★★ 1/5

Google

They charge you extra money and hope you dont notice. Took over £10,000 extra over 5 years when i finally got an accountant. Go else where

BOB · 14 June 2023

★★★★★ 1/5

Google

One star because giving 0 is not allowed! Most awful experience ever and most unprofessional people I have ever met! 30 minutes before our appointment I have discovered that the agent was on holiday and that I could not see the flat anymore. We rescheduled the viewings for a few days after and I realised that they booked me a viewing for one bedroom flats, not for the 2 bedroom flats as I was supposed to see! The justification was that the colleague "confused" the viewings! The woman we met did not even remember if she had other viewings on the same day, saying "I might have left someone behind" laughing. The guy in the agency was not able to show us properties because he did not know how to log in into the computers. Please SAVE YOUR TIME and PATIENCE! Do not ever enter that agency!!

Daniela · 26 August 2019

★★★★★ 2/5

Google

We rent a two bedroom flat in Stratford, London for 1.5 years, paying £1450 per month excluding bills. From the first day that we moved in we faced a lot of issues, even though their reporting system was quite good, they time that they need in order to solve a problem was not reasonable, making our daily life very difficult. Personally, I believe that 2 weeks in order to solve a problem even though it is a lot it is acceptable. But as you can see below the time that Outlook needed in order to fix something in the house was from 12 to 98 days!!!! Bellow you can how many days they needed from the day that I reported the issue until the day that they fixed it: Broken chairs: 10 days Window hinge broken: 12 days Shower switch broken: 28 days Installation of black roller blinds in bedrooms: 29 days Cockroaches: 34 days Boiler: 37 days Replacement of lost keys: 54 days Installation of black roller blinds in living room: 98 days When we moved in, except from the cockroaches that we have to face, we didn't have blinds to block the light in the bedrooms. Also, when we lost a pair of keys they needed 54 days in order to make a copy, which has as result one of us has to be at home in order to open the door. In addition, we asked the landlord if they can install some blinds in the living room. On 19 of June 2018 the maintenance team installed the blinds, after 98 days. Even though we had booked the installation between 12:30 and 16:30, they sent us an email around 16:54 to tell us that they are going to cancel the appointment because the blind arrived damaged and they are going to contact us when the replacement arrives. I personally asked them why they haven't checked the blind on 14 of June, when they received it and I mentioned the cancelation fee of £60+ VAT that they need to pay to us because they didn't cancel the appointment 48h prior to the pre-arranged appointment. They changed their mind and they told us that they are going to attend and try to fix the blind on site. Of course, when they came in the flat the blind didn't have any problem. In addition to the above problems at the end of the tenancy, we noticed the following things during the check out and the viewings. Vacate fee and extra charges Outlook Property bury many costs that you cannot find on the contract on the tenancy guide notes which is supposed that you received with your contract. Of course, they never shared this document with us until the check out when they said that we need to pay £102 as a vacate fee. After reading many reviews on Allagents and google it is clear that it is practice that they use in order to deduct as much as they can from your deposit. In addition, if you submit a dispute on TDS regarding the deposit, they say that they are going to charge you £50 for the extra work that they need to do. Also, they try to charge us £200 for rubbish removal. When I called them to ask for what kind of rubbish they referred because we didn’t leave anything in the flat, Shelley told me that this charge is for the removal of a toaster and a wardrobe. Things that already exist in the flat before we moved in, which were clear on the check in report and obviously is not rubbish. For a two bedroom flat the Outlook Property charges £750-950 (Admin Fee: £420, Reference fee per person: £114, Renewal Cost: £150, Vacate fee: £102 and TDS fee: £50). The only fees that they advertise is the admin fee and the reference fee. All the others are buried somewhere in the contract or in a document that they never shared with you. Of course, you cannot step back when you find these fees because you have already paid the £500 deposit that they need in order to take flat out of the market.

Eleftherios · 13 June 2019

★★★★★ 5/5

Google

Sasha the manager at portico is the man to go to if you want to sell your property in E15 couldn’t recommend him high enough

Liam · 12 June 2023

★★★★★ 5/5

Google

Grateful for Tim Jeurninck for helping us get through the paperwork for our 1 bed flat. Amazing service Portico!

Winona · 14 November 2023

★★★★★ 1/5

Google

I had a extremely frustrating experience with these people while finding a place to rent. I will highly recommend to stay away from this agency and specially Alex who works over here.NegativeResponsiveness, Quality, Professionalism, Value

Rohit · 12 June 2022

★★★★★ 5/5

Google

One of the best person that i've talk and help me out over the last 10 years was SUKHI JABBAL. Every time I call the agency I ask for his name ! Thank you for your help. Really appriciate it.

Cristian · 12 June 2021

★★★★★ 1/5

Google

My son was a model tenant but this agency tried to take two thirds of his deposit money through dubious means - luckily we managed to get it back from these people by using the governments tenancy deposit scheme - we would never use them again!

Jonathan · 13 June 2019

★★★★★ 5/5

Google

Great service provided by Tara Elvin in Stratford branch, she has been managing the property I’m renting for years and every time she is always ready to assist me promptly with everything the property may need! 5 stars service

Davide · 12 June 2021

★★★★★ 5/5

Google

I rent a property through Outlook and Kelly is my property manager. Kelly is very helpful and always keeps me informed whilst dealing with my queries.

Julie · 25 August 2020

★★★★★ 5/5

Google

Very professional team that moves fast and willing to help the tenants get the right place. Fast response by email and phone.

Georgiana · 12 June 2023

★★★★★ 1/5

Google

I thought I was the only one but seems like I'm not alone. I made the mistake of moving into a property on rent managed by Outlook's Stratford branch. The lettings sales guy would make big claims about their service, the features of the house, the discounts and facilities the landlord will provide, even going to the extent that I might be able to claim a tax discount from the council. He wasn't clear on the documentation and would have me run back and forth to complete non-essential and unrequired paperwork as well (which I later found out that part of it was not actually required). The property was under renovation when I had a first look at it and was assured everything will be done perfectly. Soon as I made the deposit for the rent, there was just no response to my queries on the remaining defects that the landlord had to fix. Worst, the place was infested with mice which I was never informed of and they gladly directed me to the council to have it resolved, costing me to the likes of over £250 in council fees and mice control stuff! I couldn't risk delaying this since I have an infant to take care of. For the remainder maintenance required on the property, I had to chase them up for 3 months and they would give lame excuses of the landlord not being available or expenses not authorised (for petty expenditure!) despite paying rent on time and they just wouldn't get the problems fixed till I finally gave up. Three months later they sent an amateur handyman who did a lousy job. My advice - don't ever even by mistake approach these guys to get a property on rent. Wouldn't know about their other services but based on what I experienced which is not much different to others, I doubt if it would be any better.

Adeel · 13 June 2016

★★★★★ 5/5

Google

Dannielle has been a breath of fresh air since taking over the management of my property. I always find her a pleasure to deal with.

Katy · 12 June 2020

★★★★★ 5/5

Google

I have always experienced an excellent service and highly professional response from my property manager Hanna Dewsnap she has been highly dependable and reliable to resolve any issues that have come up even throughout this pandemic

Ranjeet · 12 June 2021

★★★★★ 5/5

Google

I sold my flat with Outlook Stratford and have been really impressed with them. They were professional and friendly and I have really enjoyed working with them. Whilst our property was on the market they provided us with prompt detailed feedback following each viewing and advised us accordingly. They made the process feel easy and uncomplicated. From offer to completion they went out of their way to support us. I wouldn't hesitate in using them again.

Johnson · 13 June 2018

★★★★★ 5/5

Google

I had a great experience being dealt by Sukhi; who clearly outlined all the enquires I had about renting a property. I would definitely recommend Outlook Property to others.

Jazzy · 13 June 2017

★★★★★ 2/5

Google

My experience is almost identical to Alexander Osborne's. They don't respond quick enough to maintainance requests via their app and never answer the phone for urgent matters.NegativeResponsiveness

Garry · 25 August 2022

★★★★★ 5/5

Google

Aurelijus found us exactly what we wanted at very short notice. He was very helpful and friendly throughout the process. I would highly recommend Outlook Properties in Stratford.

Kelina · 13 June 2017

★★★★★ 5/5

Google

great service service provided by Tim Jeurninck! He explained the process along the way and worked really efficiently

Antonio · 12 June 2023