Portico London reviews

★★★★★ 1/5

Google

THINK TWICE BEFORE RENTING FROM THEM - YOU HAVE BEEN WARNED! You will be treated like a liability once you have paid the holding deposit. They make you sign a shady contract with Ezytrac Property Management. If you want any unfair clause changed in the contract, they act in an extremely rude and unprofessional manner and tell you to go to Ezytrac to get anything changed. Why should you go to a 3rd party when you are dealing with Outlook Property? One piece of advice (if you ignore everything I've written at your peril and do go ahead with renting with them) - ask them to send over the contract before paying any sort of holding deposit. Their contract is full of B.S. and they tell you to go talk to Ezytrac to amend anything. They try to force you to take Tenants Liability Insurance when in fact, this should be covered by the deposit you have paid. It's high time some form of regulation similar to Scotland is implemented to get rid of vermin and scumbag agencies such as this one.

Sidratul · 13 June 2017

★★★★★ 5/5

Google

I've gone through OutLook a few times now and they always provide a number of choices to match my search criteria in a no rushed, informative manner. Property Consultant Gintare Pelutyte was able to provide a plethora of properties giving me a grounded understanding of exactly how far my money could go. Gintare was flexible regarding viewing times/dates, explanatory and had a great incumbent knowledge of property values within my chosen areas. I will definitely be working with Outlook and Gintare again.

Mark · 13 June 2017

★★★★★ 5/5

Google

We where shown a flat in Stratford by Gintare Pelutyte, who took us smoothly through the process of documentation and also coordinated well with the land lord . All outlook Propety are in excellent condition, what property you see online, in reality it’s the same. Despite a boiler leak in our flat which occurred last month , which was also taken Care of outlook properly ASAP . Really appreciate how they handle unexpected emergency situations. Keep up the good work Thanks SonyPositiveQuality, Professionalism, Value

Sony · 12 June 2022

★★★★★ 5/5

Google

Outlook agent property manager named Kennedy, which base in stratford east london E15, UK🇬🇧, I must to commend that he is a magnificent an Estate Agent property manager to work with. also he knows how to well manage his clients. He is very attentive to request and Ultimately he responses within time frame to whatever request his client has. often comes back to their clients with a great solution to that request. Please get in touch today guarantee your housing property needs will be sorted.

Jackson · 12 June 2022

★★★★★ 3/5

Google

Update: Some time has passed but we have very little improvement after living here for a month. Don't know if it's the landlords that they're working with or if it's the people at outlook themselves. I've only been in contact consistently with two people at Outlook and if it wasn't for the wonderful work that Gintare has done to help us transition into our flat, I would've kept my rating at 2 stars. She was incredibly responsive kind and patient with me and the other tenants. She's the sole reason I've bumped my rating to 3 stars. Unfortunately my rating isn't higher due to an employee at outlook named Kennedy who's been pretty unreliable. I've constantly have to chase him with information for repairs to our flat (as the flat wasn't clean or things were broken). A lot of things are broken and we have to go to him for matinence and it's very tiring chasing him down every week for information. I have a hard time believing if he gets in contact with the landlords or the contractors because he's not forthwith in providing us information. If he was more transparent with what was going on behind the scenes I wouldn't be this harsh with my review. I also feel personally insulted that he chased me up for a review rather than helping us with our matinence issues in the flat. Clearly it feels like he doesn't have his priorities set at his job. Hopefully my point of view on the whole manner will change, but I have high doubts about that and I feel will be living with a broken toilet, mouldy shower, and bunch of other issues till the new year.

Alexander · 12 June 2022

★★★★★ 4/5

Google

Renting a property can be challenging, especially in London. The team at Outlook are like most companies, pretty good at most things and have tried their hardest to offer services throughout the pandemic - naturally we would have loved a little more attention from the whole team at times but they have a superstar amongst them called Charlotte. She has been absolutely phenomenal during the 18 months we rented via Outlook. Always attentive and responsive even via her own emails, which i know is not the way they would ordinarily want us to liaise with their team. I head up a support function myself and her customer service is exemplary and will be an asset to any organisation. Other team members could learn from her and that is the reason why it is 4 stars not 5 or could have been 3.. She is a star

Ian · 12 June 2022

★★★★★ 5/5

Google

Our new property manager Emily has been very helpful and responsive, very happy to been in contact with her and it’s nice that she’ll always have a response for us.PositiveResponsiveness, Professionalism

Angela · 12 June 2022

★★★★★ 5/5

Google

Pleasant experience with Outlook. Martyna is kind and easy and always ready to help. When moved in recieved a welcome box of goodies which is really friendly.PositiveQuality, Professionalism

607 · 25 August 2022

★★★★★ 5/5

Google

We bought a house through Outlook and dealt with Adnan and Billy - the sellers were a little (quite) difficult and the process became longer than anticipated but Adnan and Billy were amazing the whole time and their communication was outstanding. Would definitely recommend!

Jade · 13 June 2018

★★★★★ 5/5

Google

Yunus sukhi and Joe helped me massively thank u

Mihaela · 28 November 2025

★★★★★ 5/5

Google

I have been really happy with the service of the agency. My agent Emily has been very helpful and responsive with all the requests I have made.PositiveResponsiveness, Quality, Professionalism

Anil · 12 June 2022

★★★★★ 5/5

Google

Outlook is an amazing property management company! One of the best I have ever rented with. A big thank you to Mr Vasco Correira for is professionalism and patience.PositiveProfessionalism

Ruben · 12 June 2022

★★★★★ 5/5

Google

We looked for a mortgage advisor and when we called outlook they recommended Osaid. A true professional, he helped us get a mortgage, very quick, answered to all our questions. We can’t thank him enough!!!PositiveProfessionalism

Luciana · 12 June 2021

★★★★★ 5/5

Google

Thank you to Perry & Shareen as your professionalism & efficiency has been very much appreciated. Perry has been a pleasure to work with over the past year!

Cheryl · 12 June 2022

★★★★★ 1/5

Google

Just had a most bitter experience with them . Committed to give property on recorded line. And denied after full documentation. Leave us hang no where as had to leave our current property as per our commitment. Agent name : Moiz Din

Saghir · 15 October 2024

★★★★★ 5/5

Google

Im very pleased with my experience with Outlook Stratford. Martyna made the wholr process stress free and wss quick to respond to any queries. Would highly recommend it and would use their service again!PositiveProfessionalism

Egidijus · 12 June 2021

★★★★★ 5/5

Google

Good experience with outlook property, very helpful and prompt at responding to emails/callbacks. Shareen Rajput has been very helpful in processing everything quickly - will definitely continue to use outlook services in the future.PositiveProfessionalism

Jess · 12 June 2021

★★★★★ 5/5

Google

Thank you, Yunus Osman, for all your help and support in finding my new home. I really appreciate your professionalism, guidance, and help throughout the process. Highly recommended Portico!

S · 11 April 2025

★★★★★ 5/5

Google

Tim was exceptionally helpful in getting my flatmate and I set up, and dealing with any issues.

Jamie · 12 June 2023

★★★★★ 5/5

Google

The best customer service! Quality, good price, promptly work. I was looking for renting for long time before I found this Outlook property Stratford. Then I met amazing estete agents Martyna and Gintare! Thank you for your professionalism and for your high interest in finding the best place for me! They was so patient and so attentive with all wishes that I had. We found very quickly (2 days) the place for me. Every time when I had a question I was feeling free to ask and all the time I got quickly answer. Definitely they’re the best agency I met! I live in flat of my dreams! Thank you! By the way yesterday finally I opened the #homemovebox Woww! So good surprise 😍 Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Marina · 25 August 2021

★★★★★ 4/5

Google

Great experience finding a house in Stratford. Thanks to Yunus Joe and Sukhi.

Kenan · 1 April 2025

★★★★★ 5/5

Google

Been renting a property with Outlook for more than 2 years. They have a great system in place for reporting any property issues and they are quick to fix - as long as the landloard is approving. Hanna Dewsnap has been our contact and she has helped us renew our contracts and made sure all things are looked after. Great service overall, communicative and fast.

Ana · 12 June 2021

★★★★★ 5/5

Google

I would like to thank the outlook team especially Hannah Dewsnap who has been kind to respond to my email and help in providing a letter in those difficult covid times.PositiveResponsiveness, Professionalism

Waseem · 12 June 2021

★★★★★ 1/5

Google

We tried to rent a property from this agency, they didn’t get back to us for days after having paid the holding fee. They then told us that due to the licensing of the property not all of us could be on the contract leaving us with the option of either doing something illegal or being homeless. We asked for a refund and it only came after a week and a half and after many emails and phone calls to the office.NegativeResponsiveness, Professionalism

Ceara · 12 June 2021