Trusted Agent profile · London

Portico London reviews

4.5

★★★★★ Excellent

380 reviews across 1 platform

26 Museum Street, London, WC1A 1JU

Part of Portico, see every office.

Portico's office in London, at 26 Museum Street, is rated 4.5 out of 5 across 380 reviews on 1 platform, including 380 Google reviews rated 4.5.

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4.5 / 5

380

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Salma was my consultant, and she was really helpful and considerate all throughout the way. When it comes to the other procedures, she has been really proactive. She went above and beyond to locate me the ideal flat, and I'm extremely pleased with the result. She was really friendly and competent, and I would definitely suggest working with her.

Stacy · 24 October 2023

Agent replied · 21 June 2024

Dear Stacy Yene Teck Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

After struggling for ages to find a suitable flat as a student in London, Salma was able to find one almost immediately for me. She made the process really enjoyable and easy and always respond in a timely manner to any questions I had. I would highly recommend using this company if your a student or young professional working in London.

Alex · 20 August 2023

Agent replied · 21 June 2024

Dear Alex Maher Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Really trustworthy agency. Brandon was very helpful and responsive!

Aisling · 18 October 2025

Agent replied · 16 January 2026

Dear Aisling Cusack We greatly appreciate your 5-star review and the time you took to share your experience with Brandon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Salma was a great help for me while I was looking for a flat. Show took all my requirements into consideration and found me the right flat. I have to say she is really professional with her job. I would definitely recommend this estate agency. Be rest assured if Salma is looking after you, you got the best.

Kash · 21 October 2023

Agent replied · 21 June 2024

Dear Kash Carz Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Being French, London does not have the same procedures in terms of renting an apartment, Salma gave me a lot of advice on finding accommodation. Always available to answer my many questions and take the time to explain the different procedures to me step by step. I highly recommend the Portico agency and especially Salma, thank you again!

Cheyenne · 25 September 2023

Agent replied · 21 June 2024

Dear Cheyenne Bourguignon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Our property manager Melissa was extremely helpful.

It's · 13 October 2025

Agent replied · 13 April 2026

Hi, thank you for your kind words! I’m really pleased to hear that Melissa was so helpful. We appreciate you taking the time to share your experience. Best regards, Chris Athanasiou Lettings Manager Portico, Bloomsbury

5/5

Google

A big thank you to Salma for her professionalism I visited an apartment with her in Russell Court, she gave me a lot of advice on how to get an apartment in London and the procedures to follow in addition to that it helped me a lot as she speaks in Bangali. I recommend Portico!!!

Jubayer · 25 September 2023

Agent replied · 21 June 2024

Dear Jubayer Ahmed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I was looking for flat to spend 6 months in London and I met Salma who was very professional and friendly. Moreover, she speaks english and french ! What a surprise ! It’s was a great experience and we has a good communication between us. Thank you Portico Bloomsbury & a special thanks to Salma !

Carla · 2 July 2023

Agent replied · 21 June 2024

Dear Carla Guirand Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very professional, knowledgeable, helpful and friendly. Salma went beyond expectations and got me into a nice studio flat I wanted in a good location . She helped me through each step of the process and explained points in a very easy to understand manner. Highly recommend Salma and her team

Asif · 28 November 2023

Agent replied · 24 August 2024

Dear Maxime Thou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

The renting experience with Portico Bloomsbury was very smooth and easy thankfully to the amazing Salma and her team (Tom)! I would highly recommend Salma, she was always extremely kind, honest, and efficient, and always available to answer all my questions. This has been my best renting experience since being in the UK!

Emma · 20 August 2023

Agent replied · 21 June 2024

Dear Emma Natale Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very professional, knowledgeable, helpful and friendly. Salma went beyond expectations and got me into a nice studio flat I wanted in a good location . She helped me through each step of the process and explained points in a very easy to understand manner. Highly recommend Salma and her team

Maxime · 27 October 2023

Agent replied · 21 June 2024

Dear Maxime Thou Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I recently rented a flat through the agency and had the pleasure of working with Salma. Her efficiency and professionalism stood out throughout the process. My overall experience has been truly satisfying. I would highly recommend Salma and the agency to anyone seeking a seamless rental experience.

Blanche · 14 October 2023

Agent replied · 21 June 2024

Dear Blanche Zhao Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

My friend and I have been looking for an apartment for a while now but other companies have let us down. Then we found Portico and placed a nice apartment in an ideal location. Salma was the agent to help us solidify the whole process. Many thanks Salma!

Tim · 20 August 2023

Agent replied · 21 June 2024

Dear Tim Cheung, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

First time renting accommodation in London and had a pleasant experience with Portico Bloomsbury. I recommend Salma!(french speaker ). She responds quickly to your requests! The agency is well located, they have a very good apartment portfolio and the whole team is pleasant. Thanks again Salma. I recommend 100%!

Audrey · 22 June 2023

Agent replied · 21 June 2024

Dear Audrey Lassabe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

3/5

Google

Had a good experience with Portico, they helped me find a great apartment to rent and at a very good price compared to other agencies. Max gave me good advice and always answered my questions and kept me up to date on the progress of my application to rent. Francesca was also very friendly and helpful on my move in day. However, the flat managed by portico had a lot of maintenance issues which their maintenance team did not attend to in a timely manner. Inventory report was also delayed by months and this led to problems when reporting issues. The rental agreement was delivered to us the night before moving in which was unprofessional.

Deyan · 22 June 2023

5/5

Google

I wanted to warmly thank Salma for her professionalism and above all for her kindness. I can only be satisfied and grateful for the support I received in finding accommodation and recommend his services with my eyes closed! Thanks again

Alister · 12 December 2023

Agent replied · 21 June 2024

Dear Alister Bandu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Sam Pope was very helpful and answered all my questions. He followed up with extra information and the process afterwards went very smoothly. Highly recommend!

Lepage · 19 September 2024

Agent replied · 25 October 2024

Dear Lepage Perla Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Mike Chapman was very patient and understanding when letting our property. would definitely recommend, very easy to get hold of and very nice to talk to!

Bronwen · 20 August 2024

Agent replied · 24 August 2024

Dear Bronwen Smith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had a great experience with Portico, mainly due to Francesca being so helpful in dealing with any queries and questions I had, renting in London can be super stressful but Francesca made the whole process so smooth, would highly recommend.

Thomas · 23 October 2023

Agent replied · 21 June 2024

Dear Thomas Garrod Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My renting experience with Portico was very smooth and easy thanks to Salma, I would highly recommend Salma, she was always extremely kind, honest and was available to answer all my questions. This has been my best renting experience so far!

Saifa · 14 October 2023

Agent replied · 21 June 2024

Dear Saifa Babul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Absolutely useless people. I have put an offer for studio and waited 2 days . They did not even come back to me and when I called they said it was let already. If the studio was let why did you not come back and informed me. …

Shukrullo · 13 July 2025

Agent replied · 13 April 2026

Thank you for your feedback. The offer you submitted was directed to a colleague on a Sunday who was out of the office for the following week. An automatic out-of-office response would have advised you to contact our branch email, enabling … More

5/5

Google

I’ve had a great experience working with Chris Athanasiou. He has been extremely helpful in providing me with clear and useful market insights, which really gave me confidence in making decisions about the letting of my property. His …

Shell · 13 October 2025

Agent replied · 13 April 2026

Thank you so much for your kind and detailed feedback. I’m delighted to hear that my market insights and communication helped give you confidence throughout the letting process. It’s always my goal to provide clear, timely updates and … More

5/5

Google

Thank you to Salma! Looking for properties around London can be so difficult, but she did an amazing job to cater towards my needs to find me a place. She’s absolutely amazing and I’m super grateful for her work.

Dafi · 26 October 2023

Agent replied · 25 October 2024

Dear Sarah Basha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thank you to Salma! Looking for properties around London can be so difficult, but she did an amazing job to cater towards my needs to find me a place. She’s absolutely amazing and I’m super grateful for her work.

Sarah · 24 October 2023

Agent replied · 21 June 2024

Dear Sarah Basha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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Questions about Portico London

How many reviews does Portico London have?

Portico's London office has 380 reviews across 1 platform: 380 on Google.

What is Portico London's rating?

Portico London is rated 4.5 out of 5 across all 380 reviews, and 4.5 out of 5 on Google from 380 reviews.

Where is Portico's London office?

Portico London, 26 Museum Street, London, WC1A 1JU.

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