Trusted Agent profile · London
★★★★★
783 reviews across 1 platform
Albion House, 20 Queen Elizabeth Street, London, SE1 2RJ, SE1 2RJ
Peabody's office in London, at Albion House, is rated 4.4 out of 5 across 783 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Peabody Resale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service fantastic…
Great customer service fantastic support 24/7 answer to all enquiries always ready to help and make the process to go smooth. My first property thanks Catalyst, thanks a lot Ellis
Hi Lili, we’re so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
5/5
TrustpilotNew purchase
We are currently buying a property at kite meadows .we have found Laura to be very helpful and accommodating. Her communication has been spot on always there with a smile .Purchasing a new home is a big decision but Laura has made it all the more easier for us Having initially met Mark in the sales office who was also very good he handed is over to Laura and we can’t fault the service . We are so looking forward to our new family home .Thankyou catalyst for making it possible
Hi Michael, we're so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
1/5
TrustpilotUnbelievable service!!!
After months of grafting to find a suitable buyer, house sale about to fall through because Peabody won't respond to requests for the management pack. After 7 weeks of relentless chasing!! Could I be contacted asap? Unbelievable service
Hi Justine, we are really sorry to hear about your experience. So that we can support you, can you please email homeownership.approvals@peabody.org.uk with your full name and current address. We can then ensure your case is escalated to help find a resolution. Thank you.
2/5
TrustpilotI buy the house from catalyst is the so…
I buy the house from catalyst is the so many small small problem in my house but no one is sorted out nearly 1 month and no 1 is no 1 is contact to me I call to one person he say does know my department call another person another person said that's not my department call another person a have annoy dear what we do now Scripture roof is d*** my hitting is no working light is not change Water tab no properly work
Hi Gurvinderpal Firstly, I'd like to express my sincerest apologies and regret that you've had a negative experience with us. As a matter of urgency, I’ll get someone from our team to call you regarding this. Please may you email us your contact details at sales.admin@chg.org.uk and I'll personally make sure you get a call back.Again, please do accept our apologies and we look forward to resolving this for you.Thank you,Fran
5/5
TrustpilotNewman Place
Laura and Charli were both brilliant and so helpful. They were great at answering my questions. I really love my new flat!
Thank you for your kind words! We will be sure to pass this on to the team. Enjoy your new home!
1/5
TrustpilotDiabolical incompetence on a large…
Diabolical incompetence on a large scale. Complaints procedure not fit for purpose. I have complained on 5 occasions by phone email online form direct to housing manager and with resolve. To date no one has responded whatsoever. Spoke to a manager Ms Murrel and Mr Scott both tried to pass the buck. There phone system impossible to get through. THIS COMPANY IS USLESSThank you for your reply I have emailed you, I await a response
Hi Mel, firstly, I'd like to express my sincerest apologies and regret that you've had a negative experience with us. Please may you email us your contact details at social@chg.org.uk so that we can investigate this for you. Again, please do accept our apologies and we look forward to resolving this for you.
1/5
TrustpilotDo not buy a property from these
Do not buy a property from these . I have had nothing but problems since 2012 . From buying a part rent part buy . I have had a roof leak , burst pipe, faulty solar panels , large cracks , mould and damp the list is endless. They keep sending contractors who are clueless to carry out repairs. I have had about 15 visits to fix a roof leak , and still after 8 years it's still leaking .Also be aware they are very crafty when you report stuff / faults etc . They make sure there is no evidence , you can't email you have to phone or use there dodgy complaints system .Also watch out for overpriced service charges , make sure you check this , and complain as it will be wrong .How this company can call it's self a charity is beyond me .. biggest bunch of crooks going .BEFORE YOU EVEN THINK ABOUT BUYING OR RENTING FROM THESE DO SOME RESEARCH FIRST .....
Hi JeremyFirstly, I'd like to express my sincerest apologies and regret that you've had a bad experience with us. As a matter of urgency, I’ll get someone from our team to call you regarding this. Please may you email us your contact details at sales.admin@chg.org.uk and I'll personally make sure you get a call back. Again, please do accept our apologies and we look forward to resolving this for you. Thank you, Fran
5/5
TrustpilotVery positive
Joseph was very helpful and could provide me all information I need. The meeting with him was a pleasent and very useful.
Hi Aneta, Thanks for your lovely feedback! We will pass on your comments to Joseph today. Hope you have a nice day!
5/5
TrustpilotThanks to the team!
A big shout out to Katie and Shaun for making the property buying process as seamless as possible for us. Thank you both!
Hi Abhinav.. We’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Katie, Shaun and the team!
4/5
TrustpilotWELL TRAINED STAFF
Very good experience, helpful staff at Marketing suite and Ms Tej who first showed us around explained us well and in particular Mr Stefan Baldazarski so professional, went extra mile in making our purchase complete which was kind of complex due to selling our previous property. One point to bring to Catalyst attention - two, three notices along the green to say, that" dog owners should clean the mess ". This would help environment and keep safe young children play around. REQUEST PLEASE USE NAME; MANDY P. ONLY
Hi Mandy P, thank you for taking the time to leave us a review. We really appreciate your feedback and will pass this on to the team.
5/5
TrustpilotThe frontline face of Neon Development…
The frontline face of Neon Development to me during my purchase experience was Jamie Fraser - Sales Executive. He went out his way to help us with any queries/ liaise with all the key professionals. Very reassuring and professional at all times, always responded to urgent and non-urgent queries relating to property even on his days off.The residents also speak very highly of Jamie, he supported us throughout the process right through to moving in glitches. We salute you Jamie...Big Thank You and The Neon / Catalyst Team.Patel Family.
Hi Umesh, Thank you for leaving us a review, we will pass your comments on to the team.
5/5
TrustpilotLaura Shellard - Kite Meadows
Our experience with Catalyst so far has been fine. Laura has been brilliant with us, very professional and polite. We are so looking forward to moving into our new house.
Hi Vicki, we're so glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
1/5
TrustpilotAwful company.
Awful company.Been waiting on a management pack as my flat is sold. No communication, no responses to emails or phone calls. Demand the money for the pack but then dont deliver within the timeframe.Would never buy another property that they are involved in.
Thank you for your review and we are sorry to hear about your experience. Our team will be in touch to update you about your management pack, we apologise for the delay. For any further assistance please get in touch by calling us on 0300 123 2456 or online at www.peabody.org.uk/contact-us.
1/5
TrustpilotUnbelievably poor
Unbelievably poorUnbelievably poor! There are too many issues to list but the final nail came today!Our bathroom toilet has been fitted too close to a wall so you have to sit at an angle to use it. On their OWN snags list it states 'toilet too close to the wall'. They have refused to move the toilet to a useable position - we were not allowed entry to the property prior to completion, a neighbour three doors down was allowed a visit, had the same issue and they are repairing his as rightly he wouldn't move in to a home with an unusable toilet. I fully intend to share more of our experiences but in the mean time do not trust this company and do not agree to purchase without a thorough inspection of the property beforehand! In fact if at all possible do not purchase from Catalyst at all!
Hi Martin, We’re sorry to hear you’ve had a less than satisfactory experience with Catalyst. Please could you email sales.admin@chg.org.uk with your address and your issues so we can see how we can help rectify this for you. Many Thanks Tia
4/5
TrustpilotWe have had a great experience.
We have had a great experience with catalyst. We have had some issues with defects/repairs which get sorted promptly. we can't fault the design of the property or layout of our apartment. We had had issues with the temperature of the communal staircase which is being monitored and hopefully will be sorted within due course. Everyone I have spoken to or had emails to/from has been very professional but most of friendly. So far, if I had to do this experience again I would choose catalyst. I've even spoke to a family member who is looking at shared ownership and given the name of catalyst.
Hi Faye, thank you for taking the time to leave a review, we're happy you would choose Catalyst again!
5/5
Trustpilotgreat customer service
Started off really well and even though there were some major bumps along the way, it was mainly the work and determination of the sales team due to which we decided to continue with the sale of the house and complete it. Post sales service so far has been good as well and remains to be seen if it continues being that way moving forward as well.Overall quite happy with the service and the quality of the build as well.
Hi Suhaib, thank you for taking the time to leave us feedback, we're glad you are happy with the service received.
5/5
TrustpilotLong but positive experience!
The whole process was slightly long but thanks to Steve Puxley always available sales member everything lead to a positive experience! Thank you so much for your help and support Steve!
Hi Rosa, we're glad you had a positive experience with Catalyst and we will be sure to pass your feedback on to the team. Enjoy your new home.
2/5
TrustpilotHandover and customer services defects review for catalyst
The hand over was below average and expectations the propertys were rushed in the final stages just so they could be handed over before the lockdown although the lady who handed the property over to us has been great all the way through the process just doing her job made a list of defects we found reported them and sent them in an email also and have had no reply in any way I had to ring 5 times to try and set up direct debit for rent side of things I'm also having problems with the bin shed which is next to my property which serves the flats people don't seem to be able to put rubbish in the bins provided and also was not on the brochure we viewed before purchasing house and as for the landscaping I honestly think a 10 year old could have done better very disappointed with the customer service and communication is practically non existent
Hi Brett,We're incredibly sorry to hear this! Our team are looking into this as we speak, however, if you can please email your contact details and development you live at to customer.enquiries@chg.org.uk someone will be in touch. Kind regards,Harriet
5/5
TrustpilotIn the process of buying my first home…
In the process of buying my first home at Newman Place Oxford. From the very first meeting in the sales office , Laura and Charli have been amazing. What can be potentially a daunting time for a first time buyer , both Laura and Charli have made the experience very comfortable and relaxing. Any questions that need answering or help of any kind , are dealt with very quickly. An excellent team .
Hi Michael, we’re so glad you've had a positive experience with Catalyst and we will be sure to pass your feedback on to Laura, Charli and the team!
5/5
TrustpilotSwift and quick resolutions when…
Swift and quick resolutions when speaking to the team
Hi Cinths, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.
4/5
TrustpilotSarah Gibb has been very helpful
Sarah Gibb has been very helpful. She has been there when I needed help with forms and answers. She has taken the stress out of the whole process of buying. Thank you Sarah
Thank you for leaving such a great review Max, we'll pass your wonderful feedback on to Sarah!
5/5
TrustpilotExcelent sales team
Excelent sales team! Buying is stressful ...adding Covid could have turned into a nightmare. I have no complains but compliments! Special thank you to Jamie Fraser who dealt with my purchase.
Thank you for your feedback, we will pass your compliments on to the team.
1/5
TrustpilotThey keep spamming my email after asking them more than 5 times to unsubscribe me!
Absolutely ridiculous company who has bombarded my inbox full of their junk marketing emails. I've emailed numerous times to stop emailing me and to remove my information from their system. They clearly do not follow GDPR rules and wouldn't trust them to buy a home with! I have now reported these unwanted emails to ICO. Maybe you should understand the law around marketing emails. I DO NOT HAVE A SUBSTANTIAL RELATIONSHIP WITH YOU AND NOR DO I GIVE YOU PERMISSION TO CONTINUE YOU TO CONTACT ME! https://www. gov.uk/ marketing-advertising-law/direct-marketing
Hi there, We're incredibly sorry to hear this! Our team are looking into this as we speak, however, if you can please email your details to customer.enquiries@chg.org.uk we can make sure this doesn't happen again. Kind regards,Harriet
5/5
TrustpilotOur first home
Our first home , all the excitement , stress, tension couldn’t have been easier without supportive staff of Catalyst.I would like to thank the catalyst and Southall Village sales team for their continuous assistance during the entire process.Stefan Baldazarski and Iftikar you two were fabulous. Keep up the great work.Thank you so much and wish you all the best.I had to addon to this review after a month of moving in our new house. The after sales customer service is a disgrace. The Catalyst staff are really rude over the phone and try to avoid doing their job.And this is not just one time but three times in the first month.Its a absolute nightmare getting the work done from them.
Thanks for your lovely feedback, Nav & Dee. Congratulations on your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Peabody Resale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
