Peabody Resale reviews in London

★★★★★ 4/5

Trustpilot

It's a great pre-sale experience provided by Joseph

I'd like to take this opportunity to keep a note of the pre-sale experience I had with Joseph Grant at the Sales Department. He has been really helpful, polite and very promptful in terms of answering my various sorts of questions to get onto the property ladder. I wish him all the very best!Besides, it's a poor after-sales experience from Catalyst. Not just me, even others feel the same way as me. We submitted a snag report of the defects we have found in our new home. Unfortunately, none of them were looked at as of today.

Ziaur · 16 May 2022

★★★★★ 5/5

Trustpilot

Thank you Joseph & Krissy at the lanes

Thank you Joseph & Krissy at the lanes, for all your help in us getting our beautiful first house. Joseph & Krissy have been helpful, kind and helped us in getting our perfect first home together.

Kirsty · 9 October 2021

★★★★★ 5/5

Trustpilot

Gabriella has been extremely helpful…

Gabriella has been extremely helpful with my purchase at Kite Meadows.

Natasha · 19 February 2024

★★★★★ 5/5

Trustpilot

Being first time buyers at Thorn road

Being first time buyers, we didn’t know what to expect. We saw our dream home and instantly fell In love with it. We had Joseph grant from the sales team at thorn road development from the beginning till end, he explained every step. Even the little details in between. I would recommend catalyst to family and friends as this honestly was a great experience!! Not just as a company but the team really went above and beyond even after we have moved in we are still able to ask little questions here and there without no issue. So from Eb and Sam thank you for making our experience brilliant and giving us our dream home!!

Ebenezer · 8 May 2022

★★★★★ 5/5

Trustpilot

St Olave's Sales Team Fantastic Service

Impressive personal approach from Richard Taylor who helped me to reserve and choose the property.

Radi · 24 October 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience from start to finish. All but one of the people I dealt with were cocky, rude sales people who don’t have any empathy for first time buyers. No organisation, resulting in being sold a floor plan which didn’t actually exist on the floor I was buying. Resulted in me pulling out of the sale. Found out after I’d given them all my details and paid reservation fee that they’d not followed any of the correct data procedures and completely missed out my consent forms.

ES · 30 April 2022

★★★★★ 5/5

Trustpilot

Excellent service overall

Excellent service overall. The sales executive Arisha is so helpful and always goes the extra mile for her buyers. For a first time buyer, Catalyst is the ideal place to purchase your home from start to completion!

KHLOE · 3 July 2021

★★★★★ 5/5

Trustpilot

Praise Jesus we bought our first home…

Praise Jesus we bought our first home with catalyst. Efficient service. I personally would like to say a huge thanks to Ellis cruise a representative of catalyst. Who is excellent and very helpful. Best wishes to his future

Rs · 11 April 2021

★★★★★ 5/5

Trustpilot

Fabulous!

Laura has been amazing throughout the whole application process for our apartment. From being happy and patient with our queries, to showing us the showroom. It has so far been a very smooth process with Catalyst.

R · 23 August 2021

★★★★★ 5/5

Trustpilot

To buy our new home was one of the best…

To buy our new home was one of the best day in our life. Thank you Kirstie and Joseph. We highly recommend them.

Szabolcs · 26 March 2023

★★★★★ 1/5

Trustpilot

Overpriced, disorganised, and utterly incompetent, avoid Peabody

Do not buy a house through this company, because when you come to sell you will regret it.

Leighjmp · 17 September 2025

★★★★★ 5/5

Trustpilot

Rosie Eldon did excellent work

Rosie Eldon did amazing work in helping me complete my recent purchase with Peabody. Her pushing for the completion of my purchase is what allowed me to move in when necessary. I was extremely grateful for her support, and would highly recommend her service to anybody looking to purchase here.

Jay · 23 July 2024

★★★★★ 5/5

Trustpilot

Outstanding experience

We are in the process of buying our first home within Newman place, we have had Charli and Laura looking after us and they have been fantastic! They have taken all our stress away and made the process throughly exciting and enjoyable. They have been so kind throughout, but not only that they’ve been able to answer all of our questions and reply to our emails so quickly which has made this process smooth and prompt. Seeing as it’s our first purchase at the start we felt lost and had no idea what we were doing, but these ladies explained the process in a way we could fully understand. We couldn’t be happier with our beautiful home and can’t wait to get in! Thank you ladies for helping us!

Georgie · 14 March 2022

★★★★★ 5/5

Trustpilot

I bought my flat at nova homes and…

I bought my flat at nova homes and Ellis was the agent, he worked really hard , and made this happen quickly and efficiently for us , we highly recommend Ellis , very happy customer.

Veronica · 21 September 2021

★★★★★ 5/5

Trustpilot

Thank you!!

Thank you, Charli and Gabriella, for your assistance throughout our journey.They were very professional. Obviously, there were some bumps in the way. In such situations, I appreciate the prompt response whenever I have an enquiry. They ensured we met our deadlines for completion on time.Charli and Gabriella at Newman Place Development wish you both all the best!!Thank you!Gampolage & Varuni

G · 22 December 2023

★★★★★ 2/5

Trustpilot

We have purchased a property very…

We have purchased a property very recently and before purchase we were happy with Catalyst and how they allowed an extension on a housing deadline due to circumstances out of our control. Since moving in this has been used as a bargaining chip for the countless physical and service issues around the house (broken oven, bathroom sink and other things) more or less to say you gave us an issue so accept these issues.Through loss of income for having to stay home for their tradesmen to come in and fix a problem that should have been fixed BEFORE they took my large deposit, upon complaining and at the request of financial relief due to loss of income and was met with “we extended your deadline before you purchased so we’ve already done you a favour”(not a direct quote but their attitude summarised) obviously under the thought process they are the only available property in England and have helped me massively by taking my many thousands of pounds a few weeks later.The extra time spent extending my deadline could have been used to get the house ready for me but it seems money was at the forefront of their thinking and preparing the property wasn’t even on the agenda. More upset with the attitude than the issues and wanted to share for future customers awareness, thanks for the read.

Joanna · 2 February 2022

★★★★★ 5/5

Trustpilot

Having recently purchased my first home…

Having recently purchased my first home through Catalyst I can honestly say that it was a smooth and easy process. Steve Puxley was a great help from start to finish, always ensuring that I was kept up to date on the process and there to answer any queries in a timely fashion. Sylvana was a lso entreat help and both ensured that the completion was achieved with minimal stress in a tight time frame.

Jamie · 16 April 2019

★★★★★ 5/5

Trustpilot

The Switch, Wimbledon

I just want to say a big thank you to Katie for making my purchase go through seamlessly. She always kept me up-to-date and was always very helpful.

Joe · 11 July 2022

★★★★★ 5/5

Trustpilot

Both staff members I dealt with Arisha…

Both staff members I dealt with Arisha and Stefan made me feel I was in good hands. They both went out of their way to accommodate any issues throughout the whole process

Marvin · 26 November 2021

★★★★★ 5/5

Trustpilot

Keisha was able to answer most of the…

Keisha was able to answer most of the questions that i raised and sign posted me to the relevant departments.Keisha confidently and precisely summarised the issues i had raised in our 45 minute call.BarbaraB

Barbara · 15 July 2021

★★★★★ 5/5

Trustpilot

Kite Meadows great service from Laura…

Really great service from Laura Shellard. Our initial viewings were well managed and informative. Laura was very accommodating for 2nd viewings and explained the next steps to secure our reservation. Thanks Laura for the great service.

Stephen · 12 February 2021

★★★★★ 5/5

Trustpilot

Special thanks to Sylvana and Stellios…

Special thanks to Sylvana and Stellios for their efficiency and willingness to expedite process. Their likable personality makes one feel at home.Sylvana, thank you for you support and encouragement.Stellios, thank you for just being you, you are a gem.Best wishesTH

TH · 15 November 2019

★★★★★ 5/5

Trustpilot

Shokatali (shoks)Was extremely helpful…

Shokatali (shoks)Was extremely helpful and went the extra mile to help me. Very pleased with his service.

Alice · 3 September 2025

★★★★★ 1/5

Trustpilot

Utter incompetence on all levels!

Having purchased a property from these charlatans at a premium, instead of getting a: “carefully constructed exclusive property that blends timeless design with the best of modern living”, we find ourselves in a property constructed out of cheapest materials available on the market and riddled with endless array of issues (current one ongoing for over a year with no end in sight).My reply to Catalyst:Thank you for your invitation to contact the “social” team @ social@chgorguk. However, as this matter is already being dealt by your MD JM with full awareness from exec member PJ, who have both displayed a complete lack of urgency and whose current goal is to avoid accountability and to pass on all liabilities associated with the shoddy construction practices, the purpose of my review was to make the wider public aware of the potential issues they may encounter if they choose to engage with Catalyst. P.s. a copy of this statement will be emailed your above mentioned inbox. Regards,Viktor

Viktor · 16 November 2021