OpenRent London reviews

★★★★★ 1/5

Trustpilot

Been doing referencing

Been doing referencing. For some bizarre reason did not include my wife income ( she is a dentist ), We are both making over 87k and outcome was as we can afford only to pay up to £842.

Mariusz · 25 May 2026

★★★★★ 5/5

Trustpilot

OpenRent was brilliant for me

There were so many ways that my OpenRent experience was so much better than an agency.I was in control at all times of when, what and who.There was no pre-screening of possible tenants (which is much more useful than it might sound).The tenant and I were guided step by step through the process, and are confident the statutory side was complete.Documents were accurate (I've had an agency put our old address on an AST!)I could deal with things online as easily at 9pm or 7am as at midday, so didn't have to wait for the office to open or a particular person to be available.Apparently (although I didn't use it) they can now arrange viewings - ideal if you're not close by.Their help faculty (which I needed once) was excellent And finally, it saved me hundreds of pounds on agency charges, and I've got the confidence of having met the tenant and worked with them through the process.All they needed from me was to be engaged and proactive when necessary, so if you're happy/prefer to do that OpenRent trumps an agency for efficiency and value-for-money every time.

Mrs · 30 May 2022

★★★★★ 1/5

Trustpilot

Free cheese only in mouse traps

1. Customer service appalling - they send back box standard replies.2. Discrepancy in the referencing system one day they will Pass a tenant - the next day they fail the same Tenant - without giving any details.3. They take the property off the market, even when referencing is going on. 4. They add their own stuff to the advertisement without any option to change it.5. Majority of queries through OpenRent were Scammers

G · 20 April 2024

★★★★★ 5/5

Trustpilot

An absolutely amazing experience

An absolutely amazing experience! I never expected that I could find my ideal home and meet all my expectations on an app with my very first choice. Highly recommended, and I will definitely recommend OpenRent to everyone!

Shekofteh · 29 May 2026

★★★★★ 1/5

Trustpilot

Knowingly hosts fraudulent listings

I reported a few fraudulent listings and they just left them up there. nearly a month later, one has been let now (so the scammer found a victim). Do not use! Their site is full of fraudulent listings and they knowingly leave them upUpdate: to their reply, they did not send me a request for further information, seems like they are just trying to pass the blame to me. They can't even link this review to an account on their site so they're clearly making stuff up. Also no more info was necessaryUpdate 2: they are trying to get this review removed claiming it is fake. Abusing the reporting system to hide their conduct

Chel · 28 October 2023

★★★★★ 1/5

Trustpilot

Flawed Referencing System

I had a viewing, was offered a place, confirmed move in date etc and began the renting process. Once you put a holding deposit down, you have to fill out a form with proof of earnings etc. My referencing form did not give me the option to input referee details from a previous let, hence openrent produced a report which read 'proceed with caution'. I saw this and read through the report and noticed the missing reference was what had caused that report result (credit checks, affordability, proof of income etc were all fine) and so messaged the landlord asking if they would like me to provide them with a reference as this had not been included in the report and had lead to a cautionary result. The landlord ignored all of my messages and didn't communicate with me until they released the holding deposit and dropped me with no reason a week before the agreed move in date. The landlord saw openrent tell them to proceed with caution and rather than read the report which states that the only issue was with a missing reference (which I had noticed and offered to provide) immediately assumed it was a financial issue. When I pushed them for a reason all they said was financial concerns (despite the report stating no financial problems AND I had provided a guarantor on top of this). Granted, most of this is the fault of a landlord who didn't bother to communicate properly or read the report but for openrent to produce a report stating 'proceed with caution' for such a minor, fixable issue is incredibly over the top and has left me with a job due to start and nowhere to live in the area.

Jasmin · 27 October 2023

★★★★★ 1/5

Trustpilot

Unprofessional

We viewed a property and placed the holding deposit as listed however the landlord decided to take higher offer very professional if it was listed higher than we would not have wasted our time viewing it.I did complain about Property 1776540 and the response was a rare incident. The company should have taken the property off and bare the landlord for mal practice. Which they have not done. There should be an option where customers can rate landlords and write comments.

Zaheer · 24 October 2023

★★★★★ 1/5

Trustpilot

False economy - terrible communication

I used Open Rent to rent out my property a few years ago and it was fine: now the service has gone right downhill The main problem is their reluctance to provide any contact information: their own or prospective tenants.It operates via an interface, so you never get the tenants contact information (altho tenants provide their phone numbers to Open Rent). So what happens is applicants reply to your ad, Open rent forwards your message via your dashboard: you reply via your dashboard: Open rent emails the applicant: you never hear from them again. That’s it. Meanwhile, lettings agents who have their phone numbers are calling & texting them, arranging viewings and sending reminders.When this happens there is no way to contact Open Rent: they do not have a phone number! You can only send them an email and wait for them to respond.Meanwhile my house sits empty losing money.It’s an extremely expensive waste of time. Use a different online agent or a high street lettings agent.

RE · 23 October 2023

★★★★★ 5/5

Trustpilot

We are happy with the response from…

We are happy with the response from your side and I’m happy that we got a nice property for rent

Harshitha · 20 September 2026

★★★★★ 5/5

Trustpilot

Easy to use and control

As before. Easy to use and control. Small fee for good advertising, and good number of enquiries.

Jon · 7 October 2026

★★★★★ 1/5

Trustpilot

Warning to any tenants!...

EDIT: You have done absolutely nothing to help and you have done nothing to hold the rogue landlord accountable. They are still using your platform freely.ORIGINAL: First time placing a holding deposit and fully engaging in the 'rent now' process. Wowee what a learning experience it has been. As human beings we trust in the process and in fellow human beings freely, we act in good faith and trust that companies like this one will comply with relevant laws and regulations and generally look to do the right thing. How very sad when companies like this do not. This has been my experience:1. Comms with landlord fine up until holding deposit - friendly, responsive and helpful. Agreed to certain terms such as change of duration and change from furnished to unfurnished etc.2. After holding deposit - comms with landlord drop off the cliff. Suspect it's a scam and still responses aren't forthcoming. I research google and find a telephone number - I call and get a snappy rude reply stating part-time office hours only (isn't the whole point of this site to be able to deal directly with landlords?) Turns out the person responding on OpenRent is not the owner but a snotty, entitled, incredibly rude, inconsiderate, incompetent and unprofessional jumped up assistant of the landlord (great - I'd rather deal with an estate agent thanks!)3. After a considerable amount of wasted time filling out an application - that might as well ask for inside leg measurements (far more intense and dehumanising than any estate agent referencing I've ever had to do) - several days away from paid self-employed work, abundance of stress and losing out on another opportunity, the landlord suddenly reneged on the prior agreement.4. I complain about the landlord's conduct to OpenRent - no helpful response, and it does not refer to the landlord's inappropriate conduct at all or their obligations on the platform.5. Things go from bad to worse with the rogue, vile landlord. They are trying to get me to hit the cancel application button and I was told by OpenRent that if I do they can keep the holding deposit despite making it clear they're happy to move on to other prospective tenants (East Sussex Holiday Lettings - property in question is in Sedlescombe). I firmly suspect they are aware of this. As of now, they are still refusing to cancel it their end.6. The rogue landlord is clearly in breach of contract, and yet having contacted OpenRent again to ask them to investigate the matter they are not even offering to look into it or to offer any other assistance. It seems abundantly clear who they side with (I mean - who pays their fees..!)I can't see that this platform offers ANY benefit to tenants - in an already precarious market for tenants (you all have my empathies and virtual support!!) - it is far riskier, cumbersome and problematic a process than dealing with an estate agent. This platform offers absolutely no financial advantage (only to the landlords!) and there is an extra smoke screen for rogue landlords - a particularly thick, dark one. I have received absolutely no support from OpenRent even though the landlord is clearly in the wrong.I now have to battle and waste more time trying to get my holding deposit back after having had the week from hell with this!Don't wait until you learn the hard way like me... go for an option where you are sufficiently protected and supported as a tenant!! As hard as it may be to limit options it's honestly not worth taking the risk as you'll be back at square one having wasted enormous precious time, even more stressed out and financially worse off. And possibly liking the human race just that little bit less.I will never use this platform again as a tenant, and as a future honourable and responsible landlord will be giving it the widest berth.

Honest · 13 October 2023

★★★★★ 5/5

Trustpilot

Open Rent is the best rental service ever!

Open Rent is the best thing that has ever happened for the private landlord. For he 3rd time running I have let a property within 48 hours of advertising it and for considerably more than the rental value that the local letting agents told me it was worth. Open Rent has given me the freedom to escape the local letting agents who do not seem able to differentiate between exceptionally high quality properties and standard ones in this area, and base their rental valuations purely on the number of bedrooms. A beautifully restored detached barn in a stunning setting is not worth the same rent as a semi-detached house in a street just because they both have the same number of bedrooms! I only wish I had discovered Open Rent 10 years ago!

Charles · 4 April 2022

★★★★★ 1/5

Trustpilot

Openrent has been disappointing…

Openrent has been disappointing service, can't even speak to them directly over the telephone called the number from a late email acknowlegement to say someone will be in touch within 48 hrs regarding my complaint, tried calling them again not being able to leave a message. They don't even have a dedicated uk based customer support team. My Property advert ref number 2091901. Please void using them

Zaff · 2 July 2024

★★★★★ 1/5

Trustpilot

Awful experience x 3

I had two properties advertised for let at the same time. The website manged to butcher both lettings for us. In both instances listing the property as let on the day we were having viewings.I.e emailing all people due that day that the viewings were cancelled. Funnily enough that was very unhelpful.Now I've re-listed I cannot continue the advert due to internal policies.When I complained to them directly about how I'd travelled 200 miles for the multiple viewings I'd arranged that they'd subsequently cancelled I was not given the courtesy of a response.Poor service.

Andrew · 4 October 2023

★★★★★ 1/5

Trustpilot

Dreadful experience

Dreadful experience. Booked a Gas Safety check online. Big mistake. A guy said he could attend but refused to confirm the date or supply his own phone number or identify himself. So no check with GasSafe possible,On contacting Open Rent through their website, astonished to find they have a standing procedure covering this situation. You notify them of the lack of response from the engineer and they automatically send him daily reminders! - so must happen all the time.No phone number for Open Rent on their website either. On contacting them, they told me the engineer was employed by one of their subcontractors but refused to identify them!Refunded.===============================They have now replied saying that all of their engineers are registered with Gas Safe and that the engineer would supply his full details would be disclosed after the booking had been made - but that simply didn't happen. They also claimed that they themselves would also supply that information - but in fact, they refused to do so!

Andrew · 2 October 2023

★★★★★ 1/5

Trustpilot

This should be called ‘Closed Rent’

This should be called ‘Closed Rent’, they are not in the least Open. Highly discriminatory landlords and agents you can’t even get a viewing even if you can afford the rent. They also ask a lot questions before a viewing can take place, again this is not right. Why should you give salary details etc just to get a viewing? And please watch out if you have children or pets or receive housing benefit (they are not meant to refuse on this basis) yet often they will block you from applying. They are only interested in high earners, making this site very elitist. Keep away from this site.

Patricia · 2 October 2023

★★★★★ 5/5

Trustpilot

The process

The process was, straight forward, quick & reliable. All the information is there online if & when needed. The landlords are a message away with any concerns. Over all a great first time experience with OpenRent.

Hayley · 26 May 2026

★★★★★ 5/5

Trustpilot

Openrent is a hassle free experience…

Openrent is a hassle free experience for landlords and tenants, would recommend and definitely use again

Syed · 8 October 2026

★★★★★ 1/5

Trustpilot

Charged twice, dont care about landlords

open rent have charged me for advertising and for the rent now option making this a lot more expensive than indented. If intending to use your own tenancy agreement and inventory do proceed with caution as the click on options are not clear that you are paying for a service that is £49 - they charged my twice to advertise - the singular fee and then again in the rent now fee, really disappointed and dishearteneddown rated my review - open rent do not care about landlords - it was not my intention to use the rent now service and they have not acknowledged this in this reply to trust pilot or in the email exchange I have had with them. I had my own tenancy agreement ready and somehow I have managed to press a button which set me up with a poor agreement and charged me an extra £49, there has been no understanding of my issue or response to refund any payments that they have misleadingly made me pay.I will not be recommending open rent to anyone. unless this issue is rectified I will be going to trading standards - the way you are treating me now and the misleading way your process is set up is not acceptable.You have not acknowledged my issue or that I did not intend to use the rent now service.

Sw · 21 September 2023

★★★★★ 5/5

Trustpilot

the administration and process are well…

the administration and process are well established and easy to you. ensuring both parties are alerted, fair and transpaency.

Henry · 18 September 2026

★★★★★ 1/5

Trustpilot

Bad service

I tried to get an appointment arranged for a gas certificate between my tenant and Openrent. I gave them my tenants details so that they could arrange an appointment directly with him. The lady that dealt with my tenant was rude! She never phoned him back, she sent the appointment emails to myself even after giving them the tenants details. They said that we had not booked an appointment when my tenant had already booked an appointmnet. Then my tenant waited a whole day for the engineer to turn up and he never did, no appologies from rude Sarah. He had to make another appointment and take another day off work, I will not recommend this company to anyone and I will never use them again!

Bryan · 20 September 2023

★★★★★ 5/5

Trustpilot

Been efficient and smooth if I need…

Been efficient and smooth if I need help will anything I will call thanks again

Marie · 11 October 2026

★★★★★ 5/5

Trustpilot

Very reasonable you can pick and choose…

Very reasonable you can pick and choose what level of cover or r advertising contracts etc you want

Andrea · 21 September 2026

★★★★★ 5/5

Trustpilot

Straightforward and Easy to Follow.

Straightforward and Easy to follow. The steps I had to take were clear, and support was readily available.

Jesse · 21 September 2026