Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotGas Safety engineer AWOL
I booked a Gas Safety inspection and Service. The engineer did not show up on the agreed day/time, and has also failed to respond to my messages.Open Rent have no direct contact numbers to resolve problems, so I will have create a dispute with my credit card company and get a more reliable organisation to do the work.I will not use Open Rent in the future , its too hard to resolve problems
DC · 20 June 2024
Agent replied · 24 August 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotGot me moved in straight away no…
Got me moved in straight away no problems at all landlord is genuine any problems contact him and tenants seem ok roo
Ronnie · 4 October 2026
★★★★★ 5/5
TrustpilotStraightforward to advertise and…
Straightforward to advertise and promote on Rightmove. The property was let within two weeks, matching the excellent results we achieved previously.
Mr · 10 October 2026
★★★★★ 1/5
TrustpilotThe worst experience I have ever had
The worst experience I have ever had, mad landlord with his poor quality apartment and openrent said it's a private dispute cannot solve it.
Hahashjikt · 20 September 2026
★★★★★ 5/5
TrustpilotEasy to use
Easy to use. Quick referencing. Clear instructions on what to do. Easy to contact my landlord.
Overall a very smooth service.
Julie · 5 October 2026
★★★★★ 1/5
TrustpilotBlocked my account for no reason!
Blocked my account for no reason!! -edited open rent has replied to this review - but not my emails I’ve sent. What a coincidence.Unfortunately I've had nothing but trouble using open rent, I use estate agents normally, but thought I would manage this property myself, and I've had nothing but hassle using your services. Firstly, when I set up my account I was asked to provide proof of ownership I did that, then it wasn't good enough, 3x I had to send a document in, then I was asked for identification. I mean I get you have to do security checks, but the time scale is outrageous. I had a few messages when I woke up this morning, I checked my messages but did not respond to anyone, when I’ve checked again at 10am, my account seems to have been blocked, I cannot login, cannot message anyone back. I feel like I’ve had a right nightmare using open. I will be leaving a review on trust pilot, contacting the ombudsman, trading standards, and my local news papers. I feel like you’ve took all my documents, passport and blocked my account for what I reason? I haven’t even spoken /responded to one person. I don’t get why you’ve blocked my account? I haven’t even managed to make any viewings or anything. Very upset about this matter and I will be taking things forward. I called open rent this morning, & they were unable to help.
Riley · 5 January 2024
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review.Unfortunately, we are not able to discuss account-related queries publicly.So that we can look into this for you, please do contact us on the link below to provide further information on your experience:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 1/5
TrustpilotI don’t feel it is safe for tenants
I recently tried using Trustpilot while searching for a flat. I enquired about a place and the landlord responded with a number of questions e.g. my income, nationality, occupation She then suggested a call to which I responded that I wasn’t going to share my phone number. Even though she appeared to have rent out some flats on the Website, I didn’t feel safe sharing sensitive information with a stranger. I felt very naive in the end and I’d much rather use letting agents for my search.
Ary · 5 January 2024
Agent replied · 15 June 2024
Hi, Thank you for taking the time to leave a review, and we are sorry to hear about your experience here.When receiving a large number of viewing requests, landlords may choose to ask for some information before agreeing to a viewing with a prospective tenant - this should be information that will help them to determine whether the tenant in question is suitable.We understand this can sometimes feel intrusive and advise that concerns about sharing personal information are raised with the landlord at the time.We also advise that any sensitive information is shared using our Verified Tenant or referencing services, so that it can be collected, stored and shared securely.If you would like to discuss your experience here further, please do get in touch with our team using the link below:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotAs a first time landlord we were unsure…
As a first time landlord we were unsure of whether to use a Letting Agent or Open rent, we are so glad we used Open rent, the site is so easy to use, we uploaded the photos of our property, within 24 hours we had 21 people wanting to view, we were able to choose the most suitable tenants for viewing. We held one viewing day and we chose the tenant we wanted to proceed with. We used Rent now for the referencing and within 3 days of viewing our chosen tenant has been approved, the deposit and first month's rent has already been paid!. Open rent has saved us about £500. I don't know why anyone would choose an Agent. Thank you Open Rent.
Lisa · 15 September 2022
★★★★★ 5/5
TrustpilotOpen rent is outstanding
Open rent is a totally intuitive app, so helpful having all services and documents in one place, feels like outstanding value for money
JM · 19 September 2026
★★★★★ 1/5
Trustpilotto find tenants it is ideal but…
to find tenants it is ideal but definitely not to obtain any certificate, i had to chase up the engineer for the gas certificate and he funded that it needs a valve . i paid 140£ for the visit and he wanted me to charge 214£ plus for the install and the valve . when i asked him particularly recipe of the valve he never got back to me . open rent did nothing for it when i email them they are just saying it is up to me if i want to use the engineer or not definitely not as there is no professionalism at all and loss of money for no reason
Jonida · 28 December 2023
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review, and we are sorry to hear about your experience here.Our gas safety service does not include the completion of any remedial work required, which must be arranged with the engineer directly.With that said, we expect all of our engineers to act in a professional manner and provide a high level of customer service to our landlords and their tenants, regardless of the state of the order, and it is disappointing to hear that this was not the case for your recent order.If you would like us to look into this further for you, or chase the engineer for any missing information, please do get in touch with our team so that we can assist further:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotExcellent service and the quality of…
Excellent service and the quality of the prospective tenants have been perfect. All sorted within 24hrs wish I had found it sooner!.
Emma · 23 September 2026
★★★★★ 1/5
TrustpilotTried to organise an EPC for a…
Tried to organise an EPC for a particular day, but nothing happened despite multiple urgent messages. It OpenRent do not have assessors in a particular area they should immediate let clients know so that an alternative can be found.
Barney · 29 May 2026
★★★★★ 5/5
TrustpilotWe have found OpenRent to be helpful…
We have found OpenRent to be helpful efficient and reliable in our dealings with them as Landlords. We would recommend them further.
Wajdi · 21 September 2026
★★★★★ 2/5
TrustpilotAll I will say is be very careful when…
All I will say is be very careful when using this platform.Recently had a fraudulent incident with someone named Bilaal.S as a Landlord on OpenRent.Basically fraudsters operate on this platform so once again be very cautious.I have already totally exhausted all avenues within my powers to resolve this issue with openrent so there will be no need to pointlessly expantiate on my experience.It is now hopefully subject to a proper criminal investigation.
Bambi · 28 May 2024
Agent replied · 15 June 2024
Hi Bambi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Lisa and the OpenRent team
★★★★★ 1/5
TrustpilotGot 2 different gas engineers to check…
Got 2 different gas engineers to check if the second one notes the same issue.Both had different issues and failed the boiler for loose knobs or loose side panel whilst the boiler was working fine.Had to spend 300 pounds on both engineers which I haven't got refunded yet.After a few days the boiler broke down when it was working fine all this time.Will not use these cow boy engineers ever again from open rent Had to get my own engineer which fixed the boiler in no time
Shelly · 14 December 2023
Agent replied · 15 June 2024
Hi Shailla,Thanks for taking the time to leave your review and for providing this feedback.I am disappointed to hear that our high standards were not met with your recent gas safety experience. Rest assured, we only work with Gas Safe registered gas engineers and we carefully monitor their work to ensure that they are offering a satisfactory service to all of our landlords.I can see that we have contacted you directly by email but we haven't received a response. So that we can look into this further, please do reply to our email or contact us on the link below to provide further information on your experience so that we can resolve this for you:https://www.openrent.co.uk/faq#i-have-more-questionsApologies that our service let you down this time and thanks again for leaving this review.Best wishes,Lisa and the OpenRent Team
★★★★★ 4/5
TrustpilotThe most easiest and straightforward…
The most easiest and straightforward experience I’ve ever had with viewing and getting a contract signed. Don’t get me wrong there was a little bit of stress but I think that’s normal when you’re going through checks and stuff.
Jacob · 27 May 2026
★★★★★ 5/5
TrustpilotHave been using them for 5 years and…
Have been using them for 5 years and they are professional and very good at the service they provide!
Mr · 8 October 2026
★★★★★ 1/5
TrustpilotBe careful
The company cannot follow instructions by what the landlord/lady requested.I do have various peices of information ftom both open rent also from the client.Open Rent I have been told by their client are a bit pushy. One reference requested but they forcing to try to obtain more. Causing a problem so much that after multiple requests to complete a reference already done and open rents staff not knowing what finger to play with telling lies , I pulled out of the property . Now the landlord told me open rents keeping the hold deposit where open rent td me the opposite . OPEN BENT NOT RENT . Yous owe me also your client dearly. I forewarned yous OPEN BENT the ICO is being contactedFollowing conversations with the land lord/lady, I rather beleive their side. After all they did not order. We both agreed this platform needs a overhaul
Ray · 8 December 2023
Agent replied · 15 June 2024
Hi,Thank you for your review, and we are sorry to hear about the issues that you have experienced here.When a landlord orders a reference, they provide us with contact details for the tenant that we will then use to provide the tenant with a link to the referencing application form that they need to complete. We will also contact the tenant regularly if this form has not been completed to remind them to fill this in.I have looked into this now and can see that the reference in question has since been cancelled, and we apologise for any inconvenience that this has caused.If you would like to discuss your experience further, you can contact our team directly here: https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotSetting the standard for property viewings
I have just had a viewing with Openrent and, aside from my views on the property, so far my experience has been brilliant. Rifaat is not like any of the other landlords I have met, his priority is not who is bidding the most, but that he has commitment from the right person. I also met Hassan, who was equally friendly and welcoming, as he toured me around areas of the apartment.The quality of the apartments they have is high, the photos (from my experience) don’t do them justice.I would recommend them to anyone doing viewings in the area. Their quick responses/actions and, more importantly, honouring their word, should be the benchmark for the industry. Rifaat and Hassan are great representatives
Ben · 30 July 2022
★★★★★ 5/5
TrustpilotOpen Rent is fantastic and so easy to…
Open Rent is fantastic and so easy to use. Everything is clear and responsive. I’m now about to let my property for the second time, so I’m still a newbie, but the process has been very simple and has been sorted over 2 days! I’ve already recommended you to my sister. Thank you!
Alice · 12 July 2024
★★★★★ 1/5
TrustpilotTerrible service - gas inspection
Terrible service. Needed to book a gas safety inspection and decided to go with OpenRent. A tradesman contacted us and we had a date arranged. We asked our tenant to stay in for the checks that day and the tradesman cancelled the evening before. It was booked in for a few days later and again our tenant stayed in. But the tradesperson never showed up. We were charged for this service and then had to chase this up with OpenRent to get a refund. When I googled the phone number of the tradesperson it comes up with the business name ‘Steady Flo Gas Services, Durham’. Such a waste of ours and our tenant’s time.We wouldn’t choose to use OpenRent for any of their services after this.Edit: regarding your reply. I provided my personal details rather than business, which will explain why you might not have found history of this event. I have submitted emails from you to TrustPilot as proof of the booking, conversations and the cancellation and refund of this service.
Katrina · 4 December 2023
Agent replied · 15 June 2024
Hi Katrina,Thank you for taking the time to leave a review.Unfortunately, we have not been able to locate your order using the information that you have provided to us.So that we can look into this for you and respond accurately, please do contact us on the link below to provide further information on your experience:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotJust brilliant!
Being a landlord and having been through an agent for 8 years paying a monthly 10% fee for really, not a lot, going alone through Open Rent has been really easy. It gives you control and I love the portal to mange the tenancy, from advertising, arranging viewings and issuing the agreement. I really like that you can upload documents so they are stored in one place. Highly recommend and wish I’d done it years ago!
Edward · 23 December 2022
★★★★★ 2/5
TrustpilotDon't use for EIRC safety checks
The process fails if your Electrical check fails, which is likely with frequent regulation changes.Had an awful experience with a lazy incompetent subcontractor, then had to hire an independent electrician for remedial work. The lesson is: hire an electrician yourself, then you know who they are, you have their details and they can fix problems. The Open Rent business model is not designed for when things go wrong.
Ms · 25 July 2024
Agent replied · 24 August 2024
Hi,Thank you for taking the time to leave a review, and we are sorry to hear that you are unhappy with the conduct of our supplier during your recent order.We don't offer repairs or remedial work through our site, but our suppliers will offer quotes for any remedial work advised after their initial visit to a property. This quote is purely advisory and you are under no obligation to accept any offer.With that said, we expect our suppliers to act professionally and provide a high level of customer service to landlords, even when they are completing follow-up remedial work.I can see that you have contacted our team about this, and that your feedback is being looked into. If you have any additional information to share, you can contact our team to provide this here:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 1/5
TrustpilotBeen doing referencing
Been doing referencing. For some bizarre reason did not include my wife income ( she is a dentist ), We are both making over 87k and outcome was as we can afford only to pay up to £842.
Mariusz · 25 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
