OpenRent London reviews

★★★★★ 1/5

Trustpilot

Appalling service

Their engineer issued a gas safety certificate on an unsafe boiler and left my tenants in a dangerous property for a year! Another engineer then left them for 72 hours with no heating or hot water, over a weekend, 2 days before my certificate expired. It is impossible to contact this company, long delays in speaking to anyone and when you finally do they are utterly incompetent! Will never ever use again!

Louisa · 27 February 2024

★★★★★ 5/5

Trustpilot

Made a complicated process as simple as…

Made a complicated process as simple as possible. Glad to have been recommended this platform.

Nicola · 6 October 2026

★★★★★ 1/5

Trustpilot

Openrent Gas Safety Contractors

I paid for a gas safety check of the boiler in a property we are purchasing. I asked the engineer to arrange access with the estate agent and provided contact details. A week later i contacted him to ask if he'd arranged this and he said he was going that day.Later that day i get a partial refund-charging me £30 for a no show at the property. I call the estate agent and engineer to find out what happened and apparently the engineer told the estate agent at 10am that morning he would be there between 12 & 4 and to make sure someone was there. The tenants were out at this time and it was too short notice and so the estate agent didnt agree this.I disputed the call out fee and explained i just wanted the gas safety check done and arranged properly with notice to the estate agent. They arranged for Saturday, then the engineer didnt turn up and didnt communicate this when the tenants stayed in all day The transaction this was refunded and i have now wasted two weeks and a lot of hassle because Openrent contractors can't organise the a simple task of arranging a suitable time for a job with an estate agent. I won't use them again for their contract services

Kathryn · 23 August 2023

★★★★★ 1/5

Trustpilot

The worst customer service anywhere

It is impossible to speak with someone who can help when there is a problem with the online platform.I have been emailing and calling for over 3 weeks. I have 'escalated' 4 times. I have spoken with helpful team leaders. I have complained.No one from the company who can help has called me. They keep sending emails with incorrect information that clearly shows they either haven't read any of the email chains, or they just don't care.This company may be useful if things go smoothly but my experience is that when there is a glitch this is the worst customer service I have ever experienced anywhere.

Daniel · 14 August 2023

★★★★★ 1/5

Trustpilot

It is tough with no one to speak to and…

It is tough with no one to speak to and sort out any issues.

Feroz · 9 October 2026

★★★★★ 1/5

Trustpilot

Lost my Holding Deposit

I feel that I complain about this company frequently but on the 9th May 2023 I saw a property that suited my needs and pressed The Rent Now Button. I was then asked to pay £99-00 I did this and immediately was informed by a Letting Agent that I could not do this without speaking to them first and that my Rent Now deposit would be returned. I’m still waiting it has not been returned it’s now the end of June. Warning to future applicants Don’t send them any money you won’t get it back. I tried but it’s impossible to contact them.

Peter · 2 August 2023

★★★★★ 3/5

Trustpilot

I've used this a couple of times

I've used this a couple of times. Unsatisfactory on both occasions. First time LL asked questions I'd already answered (on open rent's automated phone line) and then refused to deal with me because I said so. Second time LL contacted and replied in a way which made me realise that either Openrent is not communicating fully with them or that LL just didn't read. Openrent are now 'chasing' the LL. We'll see. I've had a look at other reviews: consensus seems to be: good for Landlords, bad for prospective tenants.

Paul · 27 July 2023

★★★★★ 5/5

Trustpilot

So easy to use

So easy to use! Ensures the agreements are compliant and they collect the rental income too.

Rajan · 23 September 2026

★★★★★ 1/5

Trustpilot

Gas Safety Certificate.

All going well with Open Rent until I tried to use their suggested gas contractor.The tenant was left waiting on their supposed first visit. Tried again and they left me in the street, again failed to show.A total shambles.Tried to complain via the OpenRents telephone center, and a lady who answered their calls for them, then began to tell some lies to avoid the chaos.Avoid OpenRents contractors at all costs.Update 06/11.2023 Still no refund from Openrent.

David · 6 November 2023

★★★★★ 1/5

Trustpilot

Great if you're a landlord. Potential tenant? Nope

I've wasted so much time on here after finding the site because there's a tick box to filter "pets allowed".You tend to be dealing with people more than happy to waste your time and fob you off unfortunately. My first attempt at a viewing I spent over an hour and £100 going to the address to then be completely ignored. Openrent do very little (absolutely nothing) to punish turds like that one.I understand a lot of this is down to the current market, but I spent a single day visiting a bunch of estate agents in person and at worst I wasted 2-3 minutes at each shop. Not hours/days (it's seriously more often days than hours!) waiting for a reply, or travel time and travel expenses. A few minutes in each shop. By the end of the day I had 3 viewings and had my own place.As with many platforms it's probably not Openrent's fault their users are so often time wasting clowns, but it is what it is. Wherever you live or want to live you're better off just investing a couple of days visiting any/every estate agent in the area you want to rent than using Openrent

Michael · 21 July 2023

★★★★★ 5/5

Trustpilot

Great service

Great service. Love to cut the middle men (agents) and the anxiety that comes with it and always best to be direct in touch with landlord. Makes the whole process feel more human.

Padmashree · 28 May 2026

★★★★★ 5/5

Trustpilot

Speedy facilitated and streamlined…

Speedy facilitated and streamlined system made user friendly applied to every aspect of the renting process

Boon · 21 September 2026

★★★★★ 1/5

Trustpilot

Completely shocked

Completely shocked. Why was my referee deemed unreliable? This led me to fail my checks? Why was that the case.

Tee · 15 April 2024

★★★★★ 1/5

Trustpilot

Awful experience - racism

Awful experience. Me and my partner went to view a rental property a couple of days ago, the landlord was extremely racist to my partner and when I bought this up with openrent support team, I got 2 of the same automated emails replied to me, and when I said that isn’t taking it seriously I was brushed off. Won’t ever be using this company again as they clearly don’t have a problem with racism.

Lottie · 11 November 2023

★★★★★ 1/5

Trustpilot

Horrible company

First of all, they do not do proper reference for Landlords, i had tenants where i know for a fact that they don't earn anything, but they mark their bank statement line items with money sent by their family overseas as income. This was accepted by Open Rent, so be careful and check the reference report.Second of all, if you are letting it out to a student, don't use them, because their stubborn policy does not accomodate your circumstances at all! You would thought they would pass the deposit paid by students to Landlord before they move in as how can you protect the landlordIf you read their reply to me, you could understand how useless this company is… I’m not going to use it again, was a mistake

Ivy · 5 July 2023

★★★★★ 4/5

Trustpilot

Cost effective but still kept 8nformed…

Cost effective but still kept 8nformed of phases occasionally needed chasing for answers

Susie · 6 October 2026

★★★★★ 1/5

Trustpilot

Openrent fails to protect tenants

Despite being loyal tenants for three years, and accepting a 15% rent increase 8 months ago, my family with young children has received a no-fault eviction notice from the landlord through Openrent because the landlord wants to increase profits. The house is now advertised again on Openrent with a 25% increase, totaling a 43% hike in three years!Openrent offered no help when contacted. Openrent should improve tenant protection and actively discourage landlords from exploiting tenants for financial gain. I urge prospective tenants to be cautious and consider other agencies with a reputation to defend and a commitment to ethical practices.

Sandia · 2 July 2023

★★★★★ 1/5

Trustpilot

Not a great experience as a landlord

Not a great experience as a landlord. I try to advertise the house to rent via openrent. I uploaded land registry document, copy of passport & copy of driving license. After week they are still asking same documents again an again. My property is till not live and 3 different agent ask me same information.It seems like agent not doing proper job.

Prakash · 25 July 2024

★★★★★ 2/5

Trustpilot

Another OpenRent change for the worse

So OpenRent have decided to bring referencing in house. No doubt there is some money to be made by them doing this and dropping RentGuard but Landlords have now lost the ability to ring someone to clarify items on the reference. When you call OpenRent they will take a message and pass it on, you are advised you cannot be guaranteed a call and you should get a reply by the end of the day.I have a tenant waiting that I will need to decline in the absence of an explanation and now spend my day explaining reference issues to unqualified phone message takers in the hope an email response will follow. I then get an email saying if I call a reference can be discussed. When I did - I couldn't but I can leave another message. Advice to OR. Don't jump into new service provision until you understand the service requirements. Reference question turnarounds need to be quick, you need someone who understands the content and the content itself needs to be clear. Having a reference stated as 'unreliable' for example without any qualification is as good as useless and I would question its legality based on GDPR as it is opinion rather than factI, from now on, will organise referencing via RentGuard or other as a side activity and collate this to decide on whether I proceed. The value of OpenRent in that workflow obviously diminishes and before long it becomes purely an access path to the property portals. Its painful to watch a formerly fantastic service make changes that are not thought through. Either decide you going to be a half decent referencing service or give it back to a 3rd party. This WILL cost you landlords and the buck or 2 you think you will make from this will actually have the reverse effect.

Richard · 21 June 2023

★★★★★ 1/5

Trustpilot

Disgusting Online Letting Agent

Disgusting online letting company, only act on behalf of greedy landlords and never take time to inspect properties before they are let out. When tenant encounters issues on a property and report it to OPENRENT they do nothing about it and there is nothing in place to protect Tenants, So be very careful before signing up and doing any viewings

Manniee · 21 August 2024

★★★★★ 5/5

Trustpilot

Excellent work by Open Rent

Open Rent made it possible for us to secure accommodation while we were abroad which enabled us to relocate in peace. They really helped us further with settling down, by assisting with setting up rates and bills. Daryl was very helpful in that regard. He was very patient with us. Keep on doing great work Open Rent.

Admire · 11 December 2023

★★★★★ 5/5

Trustpilot

Brilliant portal!

Very easy to advertise on OpenRent and lots of responses. Easily managed through the portal. You can choose your questions to ask tenants and ensure you get interested parties. Always use them.

Helen · 26 May 2026

★★★★★ 5/5

Trustpilot

Straightforward and easy to use

Straightforward and easy to use, cuts out the middleman and feels safe/secure

AP · 7 October 2026

★★★★★ 3/5

Trustpilot

Think before you book gas safety or any other service

Think before you book any services such as gas safety check via openrent. From my own experience, they do not accept any responsibility when things go wrong. They promise you the convenience but do not back it up the required level of customer support. My booking was rescheduled cancelled and I was asked to call the engineer directly to arrange a suitable time for booking. When I complained to openrent, they accepted no responsibility.Update: I acknowledge that Openrent have now responded and refunded me the money I paid based on which I have updated this review and rating.

Kiran · 31 May 2023