OpenRent London reviews

★★★★★ 1/5

Trustpilot

Horrible company

First of all, they do not do proper reference for Landlords, i had tenants where i know for a fact that they don't earn anything, but they mark their bank statement line items with money sent by their family overseas as income. This was accepted by Open Rent, so be careful and check the reference report.Second of all, if you are letting it out to a student, don't use them, because their stubborn policy does not accomodate your circumstances at all! You would thought they would pass the deposit paid by students to Landlord before they move in as how can you protect the landlordIf you read their reply to me, you could understand how useless this company is… I’m not going to use it again, was a mistake

Ivy · 5 July 2023

★★★★★ 1/5

Trustpilot

Awful experience - racism

Awful experience. Me and my partner went to view a rental property a couple of days ago, the landlord was extremely racist to my partner and when I bought this up with openrent support team, I got 2 of the same automated emails replied to me, and when I said that isn’t taking it seriously I was brushed off. Won’t ever be using this company again as they clearly don’t have a problem with racism.

Lottie · 11 November 2023

★★★★★ 5/5

Trustpilot

Speedy facilitated and streamlined…

Speedy facilitated and streamlined system made user friendly applied to every aspect of the renting process

Boon · 21 September 2026

★★★★★ 1/5

Trustpilot

Openrent fails to protect tenants

Despite being loyal tenants for three years, and accepting a 15% rent increase 8 months ago, my family with young children has received a no-fault eviction notice from the landlord through Openrent because the landlord wants to increase profits. The house is now advertised again on Openrent with a 25% increase, totaling a 43% hike in three years!Openrent offered no help when contacted. Openrent should improve tenant protection and actively discourage landlords from exploiting tenants for financial gain. I urge prospective tenants to be cautious and consider other agencies with a reputation to defend and a commitment to ethical practices.

Sandia · 2 July 2023

★★★★★ 1/5

Trustpilot

Not a great experience as a landlord

Not a great experience as a landlord. I try to advertise the house to rent via openrent. I uploaded land registry document, copy of passport & copy of driving license. After week they are still asking same documents again an again. My property is till not live and 3 different agent ask me same information.It seems like agent not doing proper job.

Prakash · 25 July 2024

★★★★★ 2/5

Trustpilot

Another OpenRent change for the worse

So OpenRent have decided to bring referencing in house. No doubt there is some money to be made by them doing this and dropping RentGuard but Landlords have now lost the ability to ring someone to clarify items on the reference. When you call OpenRent they will take a message and pass it on, you are advised you cannot be guaranteed a call and you should get a reply by the end of the day.I have a tenant waiting that I will need to decline in the absence of an explanation and now spend my day explaining reference issues to unqualified phone message takers in the hope an email response will follow. I then get an email saying if I call a reference can be discussed. When I did - I couldn't but I can leave another message. Advice to OR. Don't jump into new service provision until you understand the service requirements. Reference question turnarounds need to be quick, you need someone who understands the content and the content itself needs to be clear. Having a reference stated as 'unreliable' for example without any qualification is as good as useless and I would question its legality based on GDPR as it is opinion rather than factI, from now on, will organise referencing via RentGuard or other as a side activity and collate this to decide on whether I proceed. The value of OpenRent in that workflow obviously diminishes and before long it becomes purely an access path to the property portals. Its painful to watch a formerly fantastic service make changes that are not thought through. Either decide you going to be a half decent referencing service or give it back to a 3rd party. This WILL cost you landlords and the buck or 2 you think you will make from this will actually have the reverse effect.

Richard · 21 June 2023

★★★★★ 4/5

Trustpilot

Cost effective but still kept 8nformed…

Cost effective but still kept 8nformed of phases occasionally needed chasing for answers

Susie · 6 October 2026

★★★★★ 1/5

Trustpilot

Disgusting Online Letting Agent

Disgusting online letting company, only act on behalf of greedy landlords and never take time to inspect properties before they are let out. When tenant encounters issues on a property and report it to OPENRENT they do nothing about it and there is nothing in place to protect Tenants, So be very careful before signing up and doing any viewings

Manniee · 21 August 2024

★★★★★ 5/5

Trustpilot

Excellent work by Open Rent

Open Rent made it possible for us to secure accommodation while we were abroad which enabled us to relocate in peace. They really helped us further with settling down, by assisting with setting up rates and bills. Daryl was very helpful in that regard. He was very patient with us. Keep on doing great work Open Rent.

Admire · 11 December 2023

★★★★★ 3/5

Trustpilot

Think before you book gas safety or any other service

Think before you book any services such as gas safety check via openrent. From my own experience, they do not accept any responsibility when things go wrong. They promise you the convenience but do not back it up the required level of customer support. My booking was rescheduled cancelled and I was asked to call the engineer directly to arrange a suitable time for booking. When I complained to openrent, they accepted no responsibility.Update: I acknowledge that Openrent have now responded and refunded me the money I paid based on which I have updated this review and rating.

Kiran · 31 May 2023

★★★★★ 1/5

Trustpilot

Awful Customer Service

Used Open Rent for many years and its was great, how ever recently something changed, they seem to be cutting down on customer services, no one returns your calls, 3 emails unanswered. Absolutely shambolic, works when it works, but the minute you need any customer service help its non existent. Open Rent wake up ad sort this out before you destroy your business.Ad posted yesterday 12/05/2023, less than 24 hours later open rent responded through trust pilot asking for my personal details, full name address mobile number with a threat that if i dont respond within 2 days my ad will be deleted.So:Open rent ignores my calls and emails for circa 2 weeks, but they manage to respond to this in less than 24 hours! If only they applied the same level of responses to their actual customer services. But also to give me 2 days on a weekend when they dont respond for 2 weeks. Shame on u trust pilot for allowing this manipulation.Edit 17May23:I got the non sense response on here saying they are contactable by phone/email and the need help section. I have used all of these, on several occasions, the 3 staff on the phone on 3 diff occasions said they forwarded my query to the back office and they will be in touch within 24 hours, thats nearly a month ago and not a single response!!!The same with my need help, the auto reply said i will get a response within 24 hours. A month later not a single response from any of my calls or messages. I dare you open rent to show me one screen shot of a single reply you sent me!!! "I can see our cust service has been in touch" In touch with who open rent. Send me a screen shot of a single reply or response you sent me.Maybe you should invest more on actual staff than the marketing social media team copy and paste untrue responses on here , before you crash a great business and business model down tot he ground.

Nick · 30 May 2023

★★★★★ 5/5

Trustpilot

Brilliant portal!

Very easy to advertise on OpenRent and lots of responses. Easily managed through the portal. You can choose your questions to ask tenants and ensure you get interested parties. Always use them.

Helen · 26 May 2026

★★★★★ 5/5

Trustpilot

Can't recommend Open Rent enough

Can't recommend Open Rent enough. I have been using Open Rent for several years now. The response time, the Tenant notifications, messages and follow up are great. The site is really easy to use to create your ad and upload photos. Once the Ad is up and running, which happens very quickly, the enquiries follow almost immediately. Have never failed to get a Tenant.

Mrs · 28 May 2023

★★★★★ 2/5

Trustpilot

Very Slow at Replying Resolving Issues for tenants and landlords

Used open rent for many years now but their speed of callback and general communications has deteriorated significantly. Tenants / Landlords are waiting days and days for simple answers holding up moving in dates unecessarily.Their systems have become all too automated and not enough human input so nothing gets done.If you send an email asking for a callback they will just email you back without calling you back which gets really annoying when tenants are desperate to move in and you cant have a discussion.

Oliver · 26 May 2023

★★★★★ 5/5

Trustpilot

Straightforward and easy to use

Straightforward and easy to use, cuts out the middleman and feels safe/secure

AP · 7 October 2026

★★★★★ 5/5

Trustpilot

great service

great service, hassle free process all taken care of for me.

Sid · 12 October 2026

★★★★★ 1/5

Trustpilot

No help

Do not expect anything but frustration and time wasted when openrent make mistakes.Other sites do much better with very much less pain.Update.Openrent QUICKLY tried to get this review deleted. About the only thing that Openrent has managed to action.Ask yourself what is the cost of pain.I love the standard cut and paste sorry message. Is it done by a bot?Update.Nearly 16 MONTHS (yes months) later another unhelpful response. Which says it all ...

Peter · 15 November 2023

★★★★★ 5/5

Trustpilot

I highly recommend OpenRent

I highly recommend OpenRent. The entire process is incredibly smooth and well-structured. From advertising the property and handling the vetting process, to tenancy creation and secure money handling, everything is seamless.

Mendel · 29 May 2026

★★★★★ 5/5

Trustpilot

OpenRent has done an excellent job and…

OpenRent has done an excellent job and we wish them luck.

Customer · 11 October 2026

★★★★★ 5/5

Trustpilot

Easy to use

Easy to use, convenient, and great for landlords managing their properties.

Sami · 10 October 2026

★★★★★ 5/5

Trustpilot

easy and clear how to sort things out…

easy and clear how to sort things out online thankyou

Linda · 14 October 2026

★★★★★ 1/5

Trustpilot

Openrent Referencing incompetence again

Openrent Referencing incompetence againHaving had a bad experience with Openrent referencing before (see my previous review), I was finally contacted by phone from someone from Openrent who apologised and gave me assurances that if there were any issues in the future, then all I had to was to give the team a time for them to call me back. So I was fooled and I stupidly have done another lot of referencing with them.HUGE MISTAKE on my part!!In the first instance the referencing passed for both of the tenants. However as I didn't accept the holding deposit in time, Openrent returned it to the tenant. I was asked to arrange for the tenant to arrange another holding deposit, which he did.However in doing this, the Openrent system now failed the tenant - presumably on the basis that he could not afford the full rent. I tried to explain to Openrent that it is a joint tenancy, that he can afford his share of the rent, that they had previously passed the referencing for this tenant so could they just rectify things .However, same problems as before. The only route to Openrent is via emails! The number for openrent is just a message collection service. This time round I have found out to my detriment that they don't even properly read emails and continue to provide standard responses. I wish I had learned my lesson the first time round and stayed well clear of Openrent. I was going to offer them a rent collection service but I now won't bother.Stay well clear of Openrent for referencing now that they have taken it upon themselves to do the referencing!

Abbas · 19 April 2023

★★★★★ 1/5

Trustpilot

Extremely Sexist!!!

Extremely Sexist!!!Property up for let in Flint Flintshire that states only male applicants. Im sorry but were in 2023 babes catch up with the times you cant discriminate for race religion age gender or sexuality these days!Flat looks grim anyway looks like a crack den!I left the details of where the property was. I have been intouch with my solicitor and citezens advice and you cant discriminate on sex! check your facts!

Katy · 20 November 2023

★★★★★ 1/5

Trustpilot

OpenRent are trying to get our details!

We are private landlords, and one of our very good tenants needs to move. He looked at a property via OpenRent, and they sent a request for a reference, which would have been an excellent one, via my email address. However, they would not accept a reference by email, and insisted that we register with them to send the reference - they claimed that email is insecure. We offered to send a written reference by letter, but they have refused that, advising that only a reference via registration to their website is acceptable.Clearly they wish to have our details in order to bombard us with offers to act as our agents - but we have never used an agent in the over 30 years we have been landlords, and do not intend to start now. We are not prepared to give them our details, other than my email address.I have declined their request - they need to become more flexible! In my opinion they are charlatans.How odd (really?) - after I submitted the above, I received an email with a framework for a reference, and an invitation to respond by email - which I have now done!Another day passes, and they are still sending emails and phone messages requiring me to register with them to send a review - which has already been sent by email as requested yesterday! Does anybody there know what the others are doing?

John · 12 April 2023