Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe landlord using this platform make…
The landlord using this platform make more demands to the customers looking for rentals The landlords using the platform to be monitored strictly for the violence usual of proceedings with thier unjustified requirements
VARGHS · 1 February 2023
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we are in the process of looking into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,India and the OpenRent team
★★★★★ 5/5
TrustpilotAbsolute life saver
Absolute life saver. Brilliant platform, every aspect from start to finish covered right down to the smallest detail. And to make it even better it’s user friendly. I wish I’d of heard of these last year. Saved me hundreds of pounds so more than happy. I’ve not got one negative thing to complain about. 5 starrrrr 👌👌
Mark · 20 September 2023
★★★★★ 5/5
TrustpilotAnother fantastic experience with open…
Another fantastic experience with open rent ! Renting my two properties through open rent has saved me over £2500 in local estate agency fees. I like the fact I write the description and post photos as I felt I did a better job than what other agents were uploading. Tenants found quickly and what follows is a seamless process until agreement signed. Best new company of 2022 watch this space
Neil · 8 July 2022
★★★★★ 4/5
TrustpilotGreat service and so Easy to use
Great service and makes it really easy to manage tenant enquiries, automate some questions and just provide a one stop place for several portals where your property is advertised. It wasnt as quick as we expected but I dont think that was OpenRent's fault and was far better than using an agent where we felt totally out of control of the whole process.
Sally · 24 March 2023
★★★★★ 1/5
TrustpilotUseless customer support
Me and my tenant been trying to change the email address on her account as she doesn't have access on the old one anymore and she can't get the new contract to sign, for weeks without success. Customer service/support are useless.
Catalin · 2 February 2022
Agent replied · 23 November 2024
Hi Catalin,Thank you for taking the time to leave a review.When a user loses access to an account, there is a process that needs to be followed for account security reasons. I can see a member of the team has now contacted the tenant on their new email address with activation instructions to resolve this. We apologise for the delay and frustrations experienced here. Thank you again for your feedback.Best wishes,Lisa and the OpenRent Team
★★★★★ 5/5
TrustpilotEfficient and very easy to use.
I like that I can place my advert on the main rental platforms by just loading it once with Open Rent and I can easily amend anything afterwards. I like that they make me aware of additional services but they aren't pushy about them. When I have purchased additional items such as photography, they were on it straightaway and the service was excellent.
Mrs · 21 March 2023
★★★★★ 5/5
TrustpilotIncredible experience and value for money
Incredible experience. Exactly the support I’ve been looking for as a landlord and an excellent platform for reaching high quality potential tenants. I couldn’t fault my experience. Slight issue with address I’d inputted incorrectly, was fixed by the team within the hour. Well done Openrent - outstanding service and value for money…. You helped me achieve a stress free quality tenant within 7 days of making my ad live.
Hazel · 3 August 2022
★★★★★ 5/5
TrustpilotOpenRent = 5 stars, all day long...
One of the most underrated companies I have ever had the pleasure of connecting with.The customer service, the OpenRent dashboard, the listing prices, EVERYTHING is fantastic.I own over 20 properties currently listed with a traditional letting agent. All properties will shortly be transitioned to OpenRent, saving me a fortune.
Martin · 6 March 2024
★★★★★ 5/5
TrustpilotBest rental app for landlord services!
Openrent is a fantastic app for private landlords! Having just renting my property out, the app is very easy to use, great value for money with lots of handy features such as the tenant reference checks (cheapest on the market), and fantastic coverage with the additional option to advertise on other boards. Will definitely keep on using it and would recommend to any landlord!
Rap · 5 February 2023
★★★★★ 5/5
Trustpilotthank…
Great communication very helpful thank you Would definitely use again
Edgar · 5 August 2023
★★★★★ 1/5
TrustpilotFeel like i have been the victim of a…
Feel like i have been the victim of a scam.I pay a £200 holding deposit get told i can't move into the property and instead of refunding it back they give it to the person who is not my landlord.THINK VERY CAREFULLY BEFORE HANDING ANY MONEY OVER TO THESE CON MEN.
Martyn · 26 April 2019
Agent replied · 23 November 2024
Hi Martyn,Thanks for taking the time to leave feedback for us.I'm sorry you feel you were treated unfairly here. Where you apply for a property and the landlord decides not to proceed, then we would definitely expect you to get your money back. I've looked into your application though, and don't believe that is what happened here.We have numerous checks in place to ensure that holding deposits are handled fairly - from both a tenant and landlord perspective. These prevent a landlord being able to claim a holding deposit unless the tenant is ignoring or failing to co-operate with their application.In your case, I can see you provided a guarantor for your application. Where you provide a guarantor and the landlord asks us to reference them, we expect your guarantor to fill in the referencing application form.We contacted your guarantor by email and SMS (text message) to complete a referencing application form. When they did not respond, we continued to try contacting them (as well as you) to let you know the urgency of this.After your guarantor did not respond to the referencing request for nearly 6 days, we contacted you both to advise that in order for this to go ahead they would need to submit their referencing application within a further 4 days. We advised that if your guarantor did not proceed, that you would forfeit your holding deposit and it would be paid to the landlord.Unfortunately when the deadline passed 4 days later, your guarantor still had not responded. We therefore forfeit your holding deposit to the landlord.We appreciate it's frustrating to lose your holding deposit - however your application was underway for 19 days, and the landlord was unable to proceed with other tenants or market their property during this time. The holding deposit helps cover some of the rental income the landlord will lose for this lost marketing time.Once again I'm sorry you feel this is unfair. I hope the above helps demonstrate that we made efforts for this tenancy to go ahead - and you only lost your holding deposit because you did not proceed with the application.Best of luck for your property search.Simon, and the OpenRent team
★★★★★ 5/5
TrustpilotThis was a positive experience
This was a positive experience. I had tried to find a tenant using local advertising sadly, found this to be a waste of time. Useful that prospective tenants are vetted prior to viewing. It was a really easy, painless process.
Pamela · 17 August 2024
★★★★★ 5/5
TrustpilotSmooth process
I honestly don't think I will ever go back to agencies. After trying several different real estate agencies, we decided to try our luck with OpenRent and oh my... No regrets! Such a smooth process for everything. No referencing fees. No hassle. An amazing dashboard just there for us to manage all the enquiries and tenancies. Super fast referencing as well. Super transparent. Loved it and definitely recommend.
Lúcia · 28 July 2022
★★★★★ 1/5
TrustpilotJust a front for Letting Agents
Tried to use them a few times Tenants beware just a front fo Letting Agents If i wanted to use Letting Agents I would go Direct to them
Peter · 9 May 2023
Agent replied · 15 June 2024
Hi Peter, Thank you for taking the time to leave a review and I am sorry that you were not entirely happy with your experience of OpenRent.OpenRent is a platform for private landlords, and users must confirm that they are the landlord of the property when listing with us. Sometimes, our landlords will conduct viewings with the assistance of a third party, which may explain what happened in this case.If you have been contacted by a third party and are concerned about this for any reason, you can report this to us by using the "Report Listing” function on the listing in question - our team will then look into the listing for you.Thank you again for your review and, if you have any further questions, please feel free to contact us directly from here:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotOpenRent is winning
OpenRent is a completely transparent, cost effective and surprisingly easy way of renting your residential property. The simplicity of OpenRent fantastic, not just for landlords, but also it is vastly superior for tenants.
MCLL · 19 November 2024
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Renting made easy. Thank you OpenRent
Adam · 16 August 2023
★★★★★ 5/5
TrustpilotLove OpenRent!
Just used OpenRent to find a new tenant for my flat, easy process, I was in control throughout, found a lovely couple with good careers as my future tenants. Saved a bunch of money compared to using a letting agent with only a minimal void period which allowed me to carry out some repainting.
Walter · 7 October 2023
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Have been using it for the past 15 years. Genuinely manage to find the right tenants on every occasion. Would highly recommend the full service with tenancy agreement. Saved money every time as estate agents would charge me over £1200.00 just to find a tenant.
Baz · 10 March 2024
★★★★★ 5/5
TrustpilotA great service which exceeded our expectations
Having always used agents before, we were slightly apprehensive about finding a tenant ourselves via OpenRent. However, the process couldn’t have been easier - the website was easy to use, we found a tenant within a day, uploaded all the documents, dealt with the deposit, signed the contract and the tenant moved in 4 days later. We were in full control of everything throughout. Amazing value for money!
Susanne · 14 June 2022
★★★★★ 5/5
TrustpilotOpenRent was very easy to use
OpenRent was very easy to use, cost-effective, and helped me secure a tenant. I highly recommend it if you are a landlord or letting agent and want to rent out a property.
David · 22 November 2024
★★★★★ 2/5
TrustpilotLettings
they just took my money and didn't do much else, i expected more 🥲
Meeta · 22 March 2024
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotProper Service - thanks Openrent
I used websites like Gumtree, Facebook Marketplace and other websites to advertise out property for rent and had a mixed bag of tenants and also had to use my own “gut feel” and check of payslips ID etc. it was great to get E reference report for £20 as well as much more genuine enquiries for potential tenants.
Scott · 2 June 2023
★★★★★ 5/5
TrustpilotAbsolutely brilliant efficient service…
Absolutely brilliant efficient service from start to finish. Communication was so much better than any high street letting agent I have used in the past.Openrent sorted everything and kept me updated every step of the way. I can’t believe how much money I have wasted on extortionate fees in the past. Well done Openrent, you are cheap but the service is top class. Can’t recommend enough.
Lindsey · 18 August 2022
★★★★★ 4/5
Trustpilot100% better than Gumtree
100% better than Gumtree! Just had a bit of a problem with navigating the service once a tenant had been found i.e. I didn't want to use the additional services and it wasn't an intuitive process to get out of.
Maxine · 1 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
