Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFist time as a Landlord and used OR…
Fist time as a Landlord and used OR instead of using a traditional letting Agency. The reason is firstly the very high fees that they charge which start from £500 and depending the services can be 10-20% of your rent income which is ridiculous.And secondly i did the f2f viewings so i had a clear picture of all potential tenants I used the Rent Now button feature, paid £49 plus a couple of references of £20 each and job done.I received a lot of enquiries through Zoopla, Rightmove and OR site and in 5 days everything was sortedI am very happy of the outcome and i will definitely use OR again on my next property.From my experience and as new landlord i highly recommend OR
Theodoros · 3 August 2021
★★★★★ 5/5
TrustpilotGood communication
Very helpful with Everything
Robert · 23 December 2025
★★★★★ 5/5
TrustpilotHave 3 properties managed by estate…
Have 3 properties managed by estate agents. Not a good experience in general- for this flat kept hesitating for months - did not want to use the agentsFinally got courage and put this on open rent- got multiple viewings and property let within the week. All those fence sitters this is the ‘Easiest’ experience ever - it’s simple easy and no strings attached.Further you are protected as viewing requests come through the openrent platform Better and cheaper than Purple Bricks too
SUHAIL · 12 July 2021
★★★★★ 5/5
TrustpilotOpen rent made my first contract…
Open rent made my first contract transition so smooth,I would recommend open rent anytime anyday.It made life easy because it gave me access to the landlord directly which enabled me share other proof of my eligibility for my apartment.
KAFAYAT · 6 November 2024
★★★★★ 1/5
TrustpilotLandlords never get back to you and…
Landlords never get back to you and open rent tell you the property has hone now , but it's still up on there site. Not the first time this has happened. Joke of a site
Karl · 1 March 2023
Agent replied · 15 June 2024
Hi Karl,Thank you for taking the time to leave a review and I am sorry to hear that you have not been happy with your experience of OpenRent.Looking into your case, I can see that you chased this landlord for a response and subsequently reported them to us when they still did not get back to you. As a result of this report we asked the landlord to confirm whether their property was still available. As they did not respond to us on this matter we had to mark the property as ‘Let’ awaiting their further input.I hope you can see that our processes are designed to ensure that landlords are always responding to tenants and that properties that are no longer available don’t remain live on the website indefinitely. However, we do apologise if our messaging in this case wasn’t clear for you. We are always looking to improve our service for our tenants, so we very much appreciate your feedback on this matter.This landlord has had quite a few enquiries, so we would recommend sending them another message to remind them of your initial query.Thank you again for your review and if you have any further questions, please do contact us on the link below:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,India and the OpenRent team
★★★★★ 5/5
TrustpilotGas safety certificate the easy way
OpenRent made getting a landlord gas safety certificate straightforward and at a competitive price. It took away the hassle of finding and negotiating with different gas engineers in a transparent and efficient process.Openrent's Daniel and Tom followed up specific requests about the appointment quickly and effectively.The engineer, Jerzam, was prompt, pleasant, thorough and went out of his way to instruct the tenant about dealing with gas leaks.
Chris · 27 February 2023
★★★★★ 1/5
TrustpilotDisability discrimination
Disability discrimination . Won’t rent to me as I have a disabled son who will stay with me. Disgusting
Muhammad · 4 April 2024
Agent replied · 15 June 2024
Hi, Thank you for taking the time to leave a review, and we are extremely sorry to hear about your experience.Under the Equality Act 2010, it is unlawful for a landlord to discriminate on the basis of 'protected characteristics' such as race, gender, sexual orientation, religious belief or disability, including when deciding whether to rent a property to a prospective tenant.We take all reports of discrimination extremely seriously, and look into all reports that we receive so that we can take the necessary steps to ensure that it is not happening on our site.If you would like to report a specific listing, or provide further information about your experience, you can do so using the relevant link on the listing itself. If this is no longer displayed on site, please contact our team directly who will be able to look into the listing and landlord in question:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotFantastic process as a Landlord
Fantastic process as a Landlord, with the ease of ability to write your own advert, deal with clients directly and simple platform for management of the tenancy. Cannot fault it. Thus far, service support is there when needed. All the guides are there. It's brilliant
Philip · 25 July 2024
★★★★★ 5/5
TrustpilotI have now used Open rent several times…
I have now used Open rent several times as I rent out my holiday lodge for medium/short term let during the Autumn and winter months.without exception the process has been smooth and stress free. I select the tenants myself and every one of them have been excellent responsible tenants who have used the lodge as a stepping stone to finding their own long term accommodation.Thankyou Open Rent. You make the job easy!
Maxine · 11 August 2022
★★★★★ 5/5
TrustpilotUser friendly and straight forward to follow
As a first time tenant I found the guidance and clear step by step process a great help
Stephen · 28 July 2025
★★★★★ 2/5
TrustpilotRegistered with them to only find that…
Registered with them to only find that the landlord wasn't taking any further enquiries so why is the flat advertised& why ask me to register?
Adam · 24 November 2023
Agent replied · 15 June 2024
Hi Adam,Thank you for taking the time to leave a review, and we are sorry to hear about your experience here.I have looked into this for you and can see that the landlord has paused their listing. This means that you can still enquire on their property, but they are likely dealing with a significant number of applicants which may delay their response - we apologise if this was not clear when you made your enquiry.If you would like to discuss this further with our team, you are more than welcome to contact us directly using the link below:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotGreat app
Thought I would give it a try as felt the agency costs were on the high side. Glad I did, easy to use app, ability to advertise on other sites. Booking calendar and the service of credit referencing which only cost £20. Total spend £69 which included the reference. Will use this again. Would highly recommend.
Elaine · 15 December 2023
★★★★★ 5/5
TrustpilotOpen Rent is brilliant
Open Rent is brilliant, easy to use and has saved us a huge amount of money. I will use them for all future properties. Fantastic A+++++++
Millie · 4 May 2022
★★★★★ 4/5
TrustpilotA first time satisfied customer
I was a little dubious using Open Rent for the first time and it being an online service.I do like to talk to someone when it’s all new.Happy to say it was all pretty straightforward and easy to use.Very satisfied with the services I used.
Alison · 18 July 2024
★★★★★ 5/5
TrustpilotExcellent service
Excellent service; managed to advertise my buy to let on Rightmove and Zoopla for a much-reduced price. Openrent also helped with contacting potential tenants, carrying out credit checks, referencing on time and arranging for deposit collection. I also ordered a gas safety certificate and inventory through openrent, and I could not be happier. It saved me money and time.
Ula · 27 September 2023
★★★★★ 5/5
TrustpilotNew to Open rent.
I was recommended open rent and was very nervous at first. I have been surprised how easy it was to create an advert . I struggled with ordering a reference and guarantor , in fact I’m unsure I’ve completed this. My overall experience was positive .
Sharon · 21 June 2024
★★★★★ 5/5
TrustpilotOpentrent is an excellent company which which always comes up trumps everytime.
Opentrent is an excellent company which is well organised, there are always many potential tenants who use the company and they make everything so easy to navigate around the website and advertise your property.
Chris · 30 August 2020
★★★★★ 1/5
TrustpilotPoor reach on open rent!
Advertised an excellent studio since almost a week and single enquiry from a fake person. Same studio on SpareRoom received many good enquiries and arranged viewings too. Don’t waste time in advertising on this site! Not worth.
Satish · 11 November 2024
★★★★★ 1/5
TrustpilotSeems like the company attracts dodgy…
Seems like the company attracts dodgy landlords who want to hide behind a automated service without any direct contact or customer care. It appears that any landlord using this service is a extremely cheap person and ideally needs to be avoided.
Jonah · 14 April 2022
Agent replied · 15 June 2024
Hi Jonah,Thanks for taking the time to leave feedback.I'm sorry to hear you were unable to find a property using our service. We usually receive really positive feedback from tenants about our landlords and how much easier it is to use OpenRent as you can contact the landlord of a property directly. This cuts out the middle-man and tenants usually find this much quicker, easier and more transparent as our platform allows you and the landlord to keep track of your enquiries to ensure that none are missed, so it's disappointing to hear that this wasn't the case in this instance.Please do get in touch with us at info@openrent.co.uk with some more details so we can investigate this further for you.Thank you again for your review and we wish you all the best in finding a new property.Best wishes,Lisa and the OpenRent Team
★★★★★ 1/5
Trustpilotdo not rent through openrent, it is too risky
After experiences of contacting openrent landlords, I would far rather go down the route of Estate agents. You seem to have more security of tenure and they normally manage the property for both the landlord and tenants benefit
Maria · 25 August 2022
Agent replied · 15 June 2024
Hi Maria,Thank you for taking the time to leave a review and I‘m sorry to hear that you have not had the experience of OpenRent that we would have wanted. Usually tenants like the fact that they deal with landlords directly on OpenRent and don’t have to worry about dealing with a middle person who may confuse or slow down the process.I can see that you recently contacted our customer service with an issue and I have responded to your email now. Please do reply to my email if you have any further questions.Thank you again for your review and for your feedback.Best wishes,India and the OpenRent team
★★★★★ 5/5
TrustpilotCLASS!
Amazing service, especially for the price.
Let my flat in NW4, and even though there were a few complications (rental guarantors etc) they provided a brilliant service, after I had made a few admin errors (Thanks to Harry).
Highly recommended.
Euan · 6 October 2015
★★★★★ 5/5
TrustpilotExcellent service , first class
I use open rent on a regular basis, and i find it quick, easy and efficient. It has changed the way i rent houses, and takes the stress away. It is simple to use and the adverts are so professional. I would not go back to using social media now.Many thanks
Steven · 26 February 2024
★★★★★ 5/5
TrustpilotExcellent website to market properties
I have used OpenRent to advertise my rental properties for several years. I just love their website which provides everything a landlord requires when advertising and screening potential tenants. I will continue to use them for advertising but, as a professional landlord, I always manage the rest of the process myself. A great way to save on estate agency fees!
Adele · 19 July 2023
★★★★★ 1/5
TrustpilotBad service i received ever.never ever…
Bad service i received ever.never ever i ll take service from openrent.
Life · 5 July 2024
Agent replied · 24 August 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
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