OpenRent London reviews

★★★★★ 4/5

Trustpilot

Hassle free experience for a time pressed professionals to manage their BTL properties

I found the entire end to end rent now process so intuitive and easy to work with. It is such a hassle free experience for a time pressed professionals to manage their BTL properties. Thankyou OpenRent team. Keep doing the great work and evolve the experiences.Areas of improvement:I found additional services such as booking engineers to do EICR, PAT and Gas checks and issue reports too pricey it was way higher than i found outside of openrent, it was simple google search that gave me lot of options to go through and get that booked in. Would be good to offer competitive rates so that customers like us can get it all done under one roof.

Veda · 18 January 2023

★★★★★ 5/5

Trustpilot

Smooth process for a new landlord with…

Smooth process for a new landlord with everything being in one place is supper helpful.

Customer · 22 December 2025

★★★★★ 5/5

Trustpilot

Simple & Perfect Solution

Openrent has a wider reach to those who are looking to rent a property, it is a Simple & Perfect Solution for both parties. I received 15 requests in 3 days' time of posting. The downside could be too many requests, landlords could get confused about picking and spend more money on reference checks on profiles they liked since landlords might have might have low confidence in Openrent profiles.

Sabbaravi · 22 November 2023

★★★★★ 1/5

Trustpilot

Not reliable and use cheap scam credit check companies

I will not be using OpenRent again. They use Rentguard for credit checks. Probably because this is the cheapest option. It is also the most inaccurate, false reporting service I have ever come across. If they had any regard for tenant's over their own profits they would use a reputable company.

Ish · 17 September 2022

★★★★★ 1/5

Trustpilot

Not reliable and use cheap scam credit check companies

I will not be using OpenRent again. They use Rentguard for credit checks. Probably because this is the cheapest option. It is also the most inaccurate, false reporting service I have ever come across. If they had any regard for tenant's over their own profits they would use a reputable company.

Nimisha · 17 September 2022

★★★★★ 4/5

Trustpilot

I have used open rent a number of…

I have used open rent a number of times. I would say the tech is good and well designed. The only issue is customers should be able to call you like on auto trader. The phone line people are not to clued up and sometimes put the tenants off. I got a quote from an agent and they wanted £1500 just to find someone. Openrent was 10%!

Michæl · 21 December 2023

★★★★★ 5/5

Trustpilot

Easy to write the advert and post…

Easy to write the advert and post photos. Booking viewings is easy as is changing them if you need to. Referencing is well worth the money. I'd use Openrent again and recommend it to other landlords.

Frank · 5 July 2022

★★★★★ 5/5

Trustpilot

Openrent - A premium product for not a lot of money!

I've used Openrent for a while but never left a review.So time to change that.I use their £29 package and it's excellent.They take all the hassle out of renting out properties. They even remind the applicants of their viewing times 2 hours before the actual appointment.The coverage on various other sites is also great.Only drawback is they don't offer their full additional services in Scotland due to us having a different legal system to the rest of the UK.But this aside it's still a premium service for not a lot of money!

Steven · 4 December 2022

★★★★★ 5/5

Trustpilot

About to use for the 3rd time

I've used OpenRent twice before as an independent small landlord and I'm about to use them again. The reason I like them is as much for the tenants as for me because it means I can let for less, manage the properties myself and not have large management fees to have to add on to the cost for the tenants. I've used the tenancy agreement service as well as appointments and the process is "workflow" based so any failure to respond that gets attributed to OpenRent is likely due to Landlords not bothering to reply rather than the platform. For me, it's clear and the service acts as a genuine middle-man for handling everything through to electronic signing of standard tenancy contracts.

Mr · 1 December 2022

★★★★★ 1/5

Trustpilot

Shocking service!!

Shocking service!!! Landlord complete waste of time, didn’t go through the referencing checks properly and after 7 days of stress finally tells us that he’s ending the application process.Liverpool, Wavertree, avoid the landlord Mohammed!!Feel so let down and frustrated - hope he doesn’t waste anyone else’s time

Daniel · 31 December 2022

★★★★★ 4/5

Trustpilot

Easy to list via Open rent

Easy to list via Open rent, but once you receive 100 emails , Open rent will stop the add. Then I had to pay to relist the add, which should not be the case. I emailed Open rent to count the number of tenants who visited the flat , as many have contacted for viewing but some did not come or did not read the flat listing and criteria for tenants. It was disappointing that Open rent managers are using this to make landlords paying again for the same listing.

Biser · 23 November 2022

★★★★★ 5/5

Trustpilot

Nice and easy

We should have moved to Open Rent years ago. We started using traditional letting agents (bureaucratic and inflexible to deal with, one went to prison for fraud), then we changed to another online letting agent who were good, but Open Rent have been brilliant. Very inexpensive and easy to use and friendly when contacted. The best feature is the pause function. After receiving a large number of enquiries and finding what I hope will be a great tenant, I paused the advert just in case he changed his mind. Very easy to either end the advert completely or to restart it.Highly recommended.

Landlord · 18 November 2022

★★★★★ 1/5

Trustpilot

I have twice booked and paid for…

I have twice booked and paid for services through this company only to find they have no coverage in my area.

Graham · 2 September 2024

★★★★★ 1/5

Trustpilot

They enable landlords to engage in…

They enable landlords to engage in unlawful no DSS Discrimination. They give it as an option for landlords to select on their site which is Appalling.

David · 6 June 2024

★★★★★ 5/5

Trustpilot

Brilliant service always

Brilliant service always. The advert is easy to place online and is still there ready to edit when that tenant moves so you can easily increase the rental price and add more photos. My tenant gave me notice on Thursday evening I placed the advert on Friday afternoon and let it to the first of 4 who enquired on Saturday .

MR · 7 April 2024

★★★★★ 4/5

Trustpilot

Would recommend.

I have used OpenRent three times when looking to rent my properties. I find it much more involving than using a traditional letting Agent. It provides greater control of the whole process and ensures you can select the tenant you like most from the application. Although not absolutely perfect and can be difficult to navigate when used infrequently, the system offers a better experience (in my opinion) to that of working with traditional agents.I will continue to use OpenRent going forward as it suites my way of working.

Alan · 8 November 2022

★★★★★ 4/5

Trustpilot

Excellent and cheap but there is a but...

Excellent and way cheaper than through agencies way to get your place rented.

Daniela · 23 December 2025

★★★★★ 1/5

Trustpilot

I don't trust Openrent

The contract between landlord and openrent is to advertise property for 3 months. Openrent was cheating, they pause advertising after 100 applicants which is one month or so.

Jon · 23 April 2024

★★★★★ 1/5

Trustpilot

Falsely accusing my listing of being…

Falsely accusing my listing of being fraudulent and blocking my access to the website after paying them 50 pounds. No help from support, if you're a landlord avoid at all costs.

George · 19 February 2024

★★★★★ 1/5

Trustpilot

Open rent I would never recommend to…

Open rent I would never recommend to anyone! It’s filled with time wasting landlords that never respond or that when they do it’s already agreed or when they say they will contact you for a viewing they never do! The platform and users are just dire! Never ever! Just deleted my account! Good luck

Queenimpossiblex · 25 January 2022

★★★★★ 5/5

Trustpilot

At first I didn't know Open Rent can be…

At first I didn't know Open Rent can be reliable and efficient as this, but my doubt was wrong, the proof was beyond reasonable doubt. I appreciate and enjoy using Open rent, Keep doing the good work, keep staying true and keep helping people find a perfect and comfortable house in UK. Cheers and I just so you, I have referred some of my friends to use open rent because your services are the best ..

Angela · 9 March 2023

★★★★★ 5/5

Trustpilot

Would I recommend OR? Yes absolutely.

Was recommended to use Open Rent by a friend who had rented through them and I was so pleased I did. The website leads you through the process in a clear and concise manner and explains every decision. When I needed further clarification, I called Open Rent and they answered quickly and I spoke to a real life person who answered my query! Wow! Old fashioned customer service! I would definitely recommend OR, they have saved me money and I found the most lovely tenants. Thank you!

Amanda · 17 October 2022

★★★★★ 4/5

Trustpilot

Missing the human buffer

A private landlord-tenant relationship and even more so, a landlord - prospective tenant relationship is one that is based on a fundamental value = mutual 'dis'trust. I've been an owner and a tenant and often BOTH at the same time, in various countries, and I can safely say based on my personal experience of both ways of living, that having a human being intervening between these two parties who have no love or trust between them, rather than a button to be clicked, is far more reliable.I've given them a 4 rating only because the only single experience I've had with Open rent did get me a viewing quickly, while agents are notoriously hard to contact and respond. But as a prospective tenant, the benefits stop there. Of course, as a landlord, the situation is reversed.We saw a certain property in the afternoon and even before we had time to think about it, we got another message saying that the owner has informed OpenRent that the property is rented out. The landlord had kept a window open that afternoon, and we arrived early, only to be told that we were already the 7th people seeing the property... in 1 hour. He was almost boasting about it to our face! This has so far not been the case with regular agents who are, if nothing else, at least discreet!The market is decidedly in favour of landlords. OpenRent, by bringing dozens of people to the landlord's doorstep within a short span of time, makes it even more so. The use of an open sharing technology platform shifts the advantage heavily in the landlords' favour.Based on the reviews, I see what I had always expected to see - the landlords love OpenRent, tenants not so much.. Landlords love that they can quickly get dozens of tenants and viewings within a short time, and for the same reason, getting through a successful tenancy application for a prospective tenant through OpenRent is virtually impossible, for the same reason.. Because OpenRent exposes a property to everybody, in a very short time, any one potential renter's chances of getting through are like winning a lottery. The owner, getting a much wider field to pick and choose from, can also reject potential tenants on the slightest of whims.. and besides there a much wider field of tenants lining up outside his property to choose from, rather than from human agents.Naturally, the owners love that heady ego-trip this feeling of superiority over dozens of potential tenants hoping to get into their property gives them, while a huge number of tenants end up feeling like rejected material, within a very short period of time.With an agent there is a person who will help you through this situation, sometimes practically, or at least, psychologically. With a software platform, there's none.My first experience with Open Rent will assuredly be my last.

Jos · 10 October 2022

★★★★★ 1/5

Trustpilot

Further to my last review

Further to my last review, as requested by openrent, I have contacted them again so that they can look into an issue. They have responded and ignored the question. Very quick to respond here on Trustpilot, not bothered to help behind the scenes

James · 31 March 2023