Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOpenrent discriminate single patents who received housing benefit
They discriminate single parents who receive housing benefit and help the greedy landlords to discriminate against, my children doesn't have a mother and I work full time but they don't accept me because part of my income is from housing benefit
Ricardo · 28 May 2024
Agent replied · 15 June 2024
Hi Ricardo,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotSo easy to use
So easy to use. Great advertising reach (listing on Rightmove was key - generated lots of interest).Loved the tips along the way (e.g. on tax) and the menu of services available.
Stuart · 25 January 2024
★★★★★ 5/5
TrustpilotI found the website easy to use
I found the website easy to use , we have just rented a property through them and it was all very easy. I like that you can contact the landlord direct and our landlord graeme has been fantastic, quick to answer messages. The whole experience from viewing to signing was 10 days. Been looking with estate agents but they are so slow would definitely recommend.
Amanda · 6 October 2024
★★★★★ 2/5
TrustpilotLacking personal touch - avoid if you can
Fast to respond to my enquiry (automated?), only to ask me questions i'd already stated/answered in 'said' enquiry, and i've heard nothing since. Seems too automated and severley lacking in actually getting to know the customer.
Richard · 16 August 2024
Agent replied · 28 August 2024
Hi Richard,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 2/5
TrustpilotLandlords who do not reply to enquiries
You get regular updates on new properties...though many do not match your search. Landlords however do not reply to your questions or even viewing requests...I have been with open rent for over a year, and have yet to receive a reply from one single Landlord. My search is now critical, as I face being homeless - but a waste of time going through open rent in my experience.
Mrs · 20 February 2022
Agent replied · 23 November 2024
Hi,Thanks for your review and we are sorry to hear that some landlords have been unresponsive to your enquiries and that you were unable to find a property using our service.Tenants usually provide positive feedback letting us know how much easier it is to use OpenRent to reach landlords directly and for their timely responses so it is really disappointing that this wasn’t your experience.When a landlord is unresponsive, this often means the property is no longer available. If the landlord doesn’t respond to your enquiries within 48 hours, we can chase them in order to avoid any delays in your search for a property. Our system requires co-operation from the landlord, and when this doesn't happen it is frustrating for both tenants and for us, and we don't look upon this issue lightly.If there is a specific case you would like us to look into, please send us an email at info@openrent.co.uk with details of the enquiry or your saved search alert and we will be happy to assist.Thanks again for your feedback.Best wishes,Lisa and the OpenRent team
★★★★★ 1/5
TrustpilotEasy to list but terrible service if something goes wrong
Really frustrating that they don't have a team to speak to to troubleshoot. An email response takes about 24 hours and often does not give the right answer. The links to their website pages don't resolve the problem. I call any of their numbers and get through to the same grumpy disinterested person at the other end of the line. Really rubbish service.
SD · 3 October 2022
Agent replied · 15 June 2024
Hi Susan,Thank you for taking the time to leave a review and I’m sorry that you have not been happy with your experience of OpenRent.I believe that we spoke yesterday and were able to resolve all of your issues together. If there is anything else at all please do just reply to my email.We are sorry that you feel as though our customer service has not been satisfactory. We work to ensure that our processes are always clear for our landlords and that we respond to our customers promptly and accurately. However, we are always looking to improve our service so we appreciate your feedback on this matter.Thank you again for your review and please do respond to my email if you have any further questions.Best wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotEasy to list but terrible service if something goes wrong
Really frustrating that they don't have a team to speak to to troubleshoot. An email response takes about 24 hours and often does not give the right answer. The links to their website pages don't resolve the problem. I call any of their numbers and get through to the same grumpy disinterested person at the other end of the line. Really rubbish service.
Enlightened · 3 October 2022
Agent replied · 24 October 2024
Hi Susan,Thank you for taking the time to leave a review and I’m sorry that you have not been happy with your experience of OpenRent.I believe that we spoke yesterday and were able to resolve all of your issues together. If there is anything else at all please do just reply to my email.We are sorry that you feel as though our customer service has not been satisfactory. We work to ensure that our processes are always clear for our landlords and that we respond to our customers promptly and accurately. However, we are always looking to improve our service so we appreciate your feedback on this matter.Thank you again for your review and please do respond to my email if you have any further questions.Best wishes,India and the OpenRent team
★★★★★ 4/5
TrustpilotSimple to use and upload the…
Simple to use and upload the information. Images are easy to upload but format is changed and they do not load up as the correct size image. A lot of people raise this as a concern so it does need to be sorted. However, I rented the property but these are popular times for renting and the image is less important. If it was very competitive for tenants the images would need to be spot on!
Max · 17 March 2024
★★★★★ 1/5
TrustpilotAbsolute nightmare to speak to someone…
Absolute nightmare to speak to someone to look at a property! Emailing Openrent to have it sent to the landlord and then back and forth over a week with no response! It’s 2024 get with the times and sort out your methods of communication.
Consumer · 12 March 2024
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we are in the process of looking into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotI have used Open Rent many times and…
I have used Open Rent many times and every time it has been a simple successful transaction. Easy to use for myself as a landlord and for potential tenants too. Advertising across Rightmove, Zoopla, Gumtree and Open Rent is a bargain and an expert system.
Brenda · 4 December 2022
★★★★★ 3/5
TrustpilotVery poor service all on line and bank…
Very poor service all on line and bank kept blocking payment due to it flagging up as a scam. Very disappointed there was no one i could contact to resolve this.
Mr · 25 October 2024
Agent replied · 23 November 2024
Hi Michael,Thanks for your review and we are sorry to hear of the issues here.Sometimes, when trying to pay the rent and deposit for a tenancy application, a bank will flag the payment and request additional information before they are able to pay the funds to us.Due to the high value of rent and deposit payments, this is an extra step which banks will sometimes take to ensure the security of your money.There are several different ways that the rent and deposit can be paid to us, and I am pleased to see that you were able to pay these funds to us using an alternative method.If you have any further questions or comments for us, please do get in touch with our team:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotI was very impressed by the…
I was very impressed by the professionalism of the service, from the ease of placing an advert on the website to the speed of response to my emailed questions. The notification of prospective tenants was smooth and efficient, it was easy to communicate with interested parties and send confirmation of viewing times. Also quick and easy to close down the advert. Overall a solid 100%. I'd certainly use OpenRent again.
Sue · 28 June 2024
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs - utterly terrible customer services and their aim seems to be to delay and frustrate both tenant and landlord at every turn They are withholding money even without cause. Do not use this company
Alistair · 27 June 2024
Agent replied · 24 August 2024
Hi Alistair,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotA great website for landlords
A great website for landlords. Does everything required to help attract and communicate with potential tenants.I now use Open Rent regularly and am looking forward to dispensing with all estate agents as my tenants leave my properties. Can't recommend Open Rent more highly
Adele · 28 January 2023
★★★★★ 5/5
TrustpilotBest Landlord Service
As a landlord, I've used OpenRent a couple of times and can confidently say it's the best service provider I've ever dealt with. The process is straightforward and the features are easy to navigate. Previously, I used a competitor who constantly called and emailed me about every single step. Although it was cheaper, it certainly wasn't worth the stress and hassle.I highly recommend OpenRent, whether you choose the basic or premium service.
Omer · 19 May 2024
★★★★★ 5/5
TrustpilotEverything done quickly and without any…
Everything done quickly and without any hassle.
Mr · 28 May 2026
★★★★★ 5/5
TrustpilotInventory Check Booking, Great Service
I used OpenRent to book an Inventory Check on my rental property. The process was straightforward and painless. The Inventory Check service performed by MI Services was great, they turned up on time and delivered an accurate report in good time
E21 · 25 March 2023
★★★★★ 1/5
TrustpilotAbsolutely deaf customer services
Absolutely deaf customer services. They ignore what you have requested and send links. If you ask to speak to someone you still get sent a link. Is it being operated by imbecile robots ?;
Ta · 27 August 2024
Agent replied · 24 October 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotOpenRent Simply the BEST!
I've used all the tenant finding portals & others and OpenRent IS THE BEST,... have filled several properties recently from rooms to flats, with them and the staff , when there's a problem are great and sort it out,, so cant recommend Open Rent highly enough Great Value, Great Service , Gear People/TeamKr JP (Landlord, London & Manchester)
JP · 22 July 2020
★★★★★ 1/5
TrustpilotThis company does not care about…
This company does not care about women’s safety. They are listing a room with a live-in landlord who has harassed and violated me. I have provided my crime number from the police to them, but they are refusing to remove the advert. They don’t care that someone may be in danger if they end up living there.
Jessica · 9 March 2023
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review and I am incredibly sorry to hear about your experience.I would like to reassure you that we take any report such as this extremely seriously and tenant safety is one of our absolute top priorities. In light of your report, this listing has been suspended pending further investigation. We have contacted the police with the information you have provided and are currently awaiting their response.I can see that my colleague responded to your latest email today. If you have any further questions, please do just reply to this email or you can contact us using the link below:https://www.openrent.co.uk/faq#i-have-more-questionsOnce again I am incredibly sorry to hear of your experience and we are seeking police input as a matter of urgency.Best wishes,India and the OpenRent team
★★★★★ 5/5
TrustpilotReally excellent service
Really excellent service. I was a nervous first time landlord but this platform is so easy, quick and intuitive, it's made the whole letting process so straight forward. I'm using the "Rent Now" function for the second time now, and have found tenants in less than a week both times. The process is great, including the comprehensive referencing process. Highly recommend, who needs an estate agent!!!
Charlotte · 19 August 2024
★★★★★ 1/5
Trustpilot100% CRIMINAL company
100% CRIMINAL company! I was accepted for a tenancy by landlord, and contract was signed rather belatedly by landlord. Anyhow, as soon as my housing officer tried to ask some very simple straightforward questions to agency and landlord in question, everyone has gone quiet and no one can respond to me or my housing officer. Complete charlatans! 😡
Sarah · 2 February 2023
Agent replied · 15 June 2024
Hi Sarah,Thank you for your review and I am sorry for any issues caused here.I can see that you have been in contact with our customer service team and I have now got back to your housing officer. I do apologise if this email was originally missed and I appreciate that this has delayed our response to them.If you have any further questions in response to our latest email, please don’t hesitate to respond and we will do all we can to assist you.We would also recommend reaching out to your prospective landlord as they are in charge of providing the safety certificates to you when you move in to the property.Thank you again for your review and my apologies again for the lateness of our response to your housing officer.Best wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotAbsolutely shocking in respect to…
Absolutely shocking in respect to communication I had many potential tenants but having to arrange viewing was increasingly difficult so missed slot of potential clients They don’t make it easy
Samera · 15 October 2024
Agent replied · 24 October 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Lisa and the OpenRent team
★★★★★ 5/5
TrustpilotEverything finalized within 4 days
Everything is very smooth and easy to o reference checks. And it’s amazing fast.
Asu · 7 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
