5/5
TrustpilotWow - absolutely love OpenRent
Wow! I’m absolutely over the moon with OpenRent. What an amazing solution and service.
Trusted Agent profile · London
OpenRent London reviews
★★★★★
1,511 reviews across 1 platform
39 Great Windmill Street, London, W1D 7LX
OpenRent's office in London, at 39 Great Windmill Street, is rated 4.0 out of 5 across 1,511 reviews on 1 platform.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. OpenRent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotSo far not good
So far not good. Nonexistent customer service. No contact number and no response to urgent enquiry (sent 6 days ago)! The references took a week to complete, as opposed to the promised timelines. OpenRent have the holding deposit from the prospective tenant. The tenant called off the moving in but there is no response on how we move from here, so we are both in limbo as landlord and tenant.
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review and I am sorry that you have not been satisfied with our customer service.I can see that we responded to your email with regards to the tenants' application the next working day, providing you with advice on the steps to take to cancel the application and re-market your property.I have resent you this advice now to the email associated with your Openrent account - please also check your spam and junk folders in case our emails are being sent there.Referencing is handled by our referencing partners, Rentguard. If you have any questions or feedback for them with regards to their service, then you can contact them on the details below:01227 467 250admin@rentguardtenantref.co.ukOnce again thank you for your review and feedback on our service. If you have any further questions, please do reply to my email or reach out to us on info@openrent.co.uk.Best wishes,India and the OpenRent team
1/5
TrustpilotDishonest
Dishonest, sneaky thieves. Avoid these scammers as much as possible, do not trust landlords in general but even more so, absolutely do not trust any that use this cheating site.Probably good for landlords but definitely not good at all for people who are looking to rent!
Agent replied · 15 June 2024
Hi Nina,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Lisa and the OpenRent team
5/5
TrustpilotWould never use anyone else
I have used OpenRent several times before and cannot believe how good a service they offer for the money.From listing, arranging viewings, referencing, tenancy agreement drafting (including adding some of my own clauses) to rent collection, the journey has been seamless and for a fraction of the cost of using an agent.If you are relatively competent, able to take decent photos and upload these, arrange appoitments for viewing and follow simple instructions that are on-line, then you really should be using OpenRent...just great.
5/5
TrustpilotVery good experience with OpenRent
Very good experience with OpenRent, can't complain about anything. Well done 100% recommended.
5/5
TrustpilotAwesomely designed process and…
Awesomely designed process and automation to help manage queries, to manage ads (like pausing while reviewing candidates), and very useful add on services to support the pre-advert to candidate screening to awarding a tenancy options.Great platform for keeping you up to date on all your needs in ths process, and also critically you can give feedback on candidates - and they can for you too 😊Thanks for a great experience and support
1/5
TrustpilotOpenrent took the money but did not provide the service…
I have paid and requested a reference for a potential tenant however although openrent has confirmed they have received the funds, they are not sending the reference back to me. I Ahave chased this reference several times but for some unknown reason Openrent is not forwarding this.
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review, and we are sorry to hear about the issues that you have experienced here.I have looked into your account for you now and it appears that all of the references that you have ordered have been completed and sent to you. This happens automatically, and you can download any reports that we have issued here:https://www.openrent.co.uk/referencing/tenantreferencingviewIf you are having an issue locating a specific report, please do get in touch with our team so that we can look into this for you:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
1/5
TrustpilotHow much vetting has openrent done on landlord ownership of property to rent.
First time using openrent not impressed,5 days ago asked for a viewing from landlord,no reply at all.Openrent chased up landlord twice still no reply house still on market! Poor service,back to using letting agents at least you get face to face folk to talk to.
Agent replied · 15 June 2024
Hi Judith,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Lisa and the OpenRent team
1/5
TrustpilotSuch an awfull experience I had with…
Such an awfull experience I had with this company in my past year .It's an online agency. They don't want to be aoountable. nightmare experience!!!. I have already removed my property from here then I get email saying I want to renew my building insurance. Mark me word your company will not get ahead because that's how you are.
Agent replied · 15 June 2024
Hi,Thanks for taking the time to leave a review, and we're sorry to hear about the issue that you have experienced here.I have looked into this for you and can see that you received an email reminder from us to inform you that your building insurance required renewal - I have disabled these reminders on your account for you now, and we apologise for any inconvenience that they may have caused.If you would like to adjust any of your other reminders, you can do so here: https://www.openrent.co.uk/listingmanager/landlordchecklistinfoIf you have any further questions for our team about this or any other issues that you have experienced, please do get in touch with us here and we will be happy to assist further: https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
5/5
TrustpilotTop class service
Top class service! Inundated with viewing requests and found a great tenant yet again on the first viewings. Referencing is great value and was done over the weekend in less than 36 hours!! Soooooo easy to use! Thanks again Openrent Team!
5/5
TrustpilotWow! What a pleasant surprise using OpenRent…
What a pleasant surprise using OpenRent services. Lots of potential tenants and despite some failed references, we were not short of interests.Excellent services not just on placing the choices multiple adverts at no extra costs on their platform but also on Rightmove and Zoopla. Other services also include referencing, legal advice on deposit, EPS, Gas certificate and many more legal documents necessary.Excellent response to many enquiries and solutions offered immediately. Well done to the whole team for the all round package at a mere token price👏
1/5
TrustpilotAvoid at all costs !
Whatever you do, do not use this company. Cancelled first gas inspection. Cannot log into my account, everything is done online, do not have a telephone number. Noone to speak to awful company. Terrible service. Pay cheap pay twice.
Agent replied · 24 October 2024
Hi Jane,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
5/5
TrustpilotThoroughly recommend
Thoroughly recommend, as a landlord, OpenRent. Have now used them twice to obtain renters for my flat and have been extremely happy with the package they provide to find tenants. Takes a little time to learn how to use the service but well worth it. All aspects of letting for a landlord covered and at a very cost effective price. On the two occasions I have advertised on their platform I have generated a lot of interest and filled the vacancy, saving myself a "Finders Fee" with an agent. Not being a professional landlord I feel very supported in the service they provide. May they go from strength to strength!
5/5
TrustpilotDon’t worry, go with OpenRent!
I honestly can’t fault my experience with OpenRent. I was really nervous about renting my flat out as I had heard about how bad it often is with estate agents. Then a colleague recommended OpenRent and it’s been a breeze! They take you thru every step of the process, u get regular email updates about ur rental and lots of advice. We paid for many of the extras and would do so again for peace of mind. Thank you for such a great service.
5/5
TrustpilotOpen Rent were very helpful and…
Open Rent were very helpful and communicative and really went the extra mile to push the move through in a short space of time. Very happy with the service.
3/5
TrustpilotOk.. But !
Good source of advice, open rent keeps you upto date with requirements.. Had a number of enquiries First person to view the property did not have a job or any income! I found my tenants elsewhere.. Also no refund given for a very poor incomplete reference check that was not finished because the supporting tenant did not have an 'online' account.
Agent replied · 15 June 2024
Hi Steven,Thank you for taking the time to leave a review and I am sorry that you were not entirely happy with your experience of OpenRent.I can see that you had over 80 enquiries using our website but I am sorry to hear that some of them were unsuitable. You are welcome to ask tenants any questions that you would like before arranging a viewing and you are under no obligation to offer a viewing to a prospective tenant that you feel is not genuinely interested or suitable. If any tenants do not legitimately fulfil your criteria, you are able to decline their application from the messaging thread.With regards to the reference, I can see in this instance that there was insufficient information provided to complete the credit check. This means that our partners, Equifax, were unable to locate the applicant in the credit record using the details they provided.There can be legitimate reasons for this, such as when a person is new to the UK or has not built a credit footprint for other reasons such as living at home.In this situation, we would advise that the applicant review the information they provided to us, including their name and address history. If they would expect a record to be found then we would advise reaching out to Equifax directly. The applicant can contact us directly if any of the information they provided needs to be corrected.If you would like us to reopen this reference, or if you have any further questions, please don’t hesitate to contact us using the link below:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above if there is anything else we can help you with.Best wishes,India and the OpenRent team
5/5
TrustpilotExcellent platform with entire bouquet…
Excellent platform with entire bouquet of rental services and quick turnaround.
5/5
TrustpilotIf you have a flat or more and you need…
If you have a flat or more and you need tenants fast, no gaps in the rentals, then this is by far the best site. I have an estate agent who should do this for me, but I can get 50 potential interested tenants in a week or two, which they just can’t. I used Open Rent for my flat in London and that didn’t go so well, as many just don’t get it ( these tenants who wanted to rent a new built in London) that to rent in England one must have permanent residency, the right to remain. I withdraw that add but in Yorkshire where I have some flats non of that nonsense ever came up. All 53 who wanted to rent the flat where just lovely which showcase the terrible need to offer affordable housing. And I think this site can help with just that. I warmly recommend this site.
4/5
TrustpilotHi Openrent
Hi Openrent,I must admitted I love the entire process it was least triring .I went through the process without any stresss.I would recommend openrent to all friends an d family anyday.Thanks Kind regardsAnthony Opoku
5/5
TrustpilotSeamless experience
Seamless experience, efficient communication. You are not left wondering in the dark about your application as you can follow and get really time feedback on what’s happening. I would highly recommend Open rent and would definitely use it again in future
5/5
TrustpilotEasy-peasy and cheap!
An altogether easy, cheap and painless experience - especially compared with the hundreds of pounds our previous "proper" letting agent charged us for doing not very much at all. Loved the base price, with the option to buy additional services. All went really smoothly and I'm most impressed!
5/5
TrustpilotSmooth and secure.
Worked very smoothly. Everything went great for us as tenants and openrent made it feel like the process was very secure.
5/5
TrustpilotBeing a landlord can present itself…
Being a landlord can present itself with so many obstacles.
1/5
TrustpilotBooked an appointment to view a flat
Booked an appointment to view a flat, arranged a viewing for a set time and date and they cancelled the appointment when I was almost half way from London to Littlehampon. Had to pay people to make time and arrange lifts, lost time and money. Worst experience ever what a bunch of messers.
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we are in the process of looking into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. OpenRent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
