Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon’t ever book a gas safety…
Don’t ever book a gas safety certificate through this company. They give it to a supplier who never responds. The service is just horrible. I have been waiting for over a week since the inspection was done and have still not received the certificate. When you call Open Rent they write an email to the supplier with no response at all. Very very poor service!
Ranjita · 11 October 2022
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review and I’m very sorry to hear about the issues you have had with this order.We expect all of our suppliers to provide a high level of customer service and professionalism to our landlords so it is disappointing to hear about your recent experience.I can see that after chasing the supplier multiple times, we have refunded you in full for this order in compensation for the time you have waited to receive your certificate.Thank you again for your review and for your feedback on this service. We are always looking to improve so any feedback you have is genuinely very much appreciated.Best wishes,India and the OpenRent team
★★★★★ 5/5
TrustpilotOpenRent is absolutely a fantastic…
OpenRent is absolutely a fantastic platform for landlords - I had 2 really suitable tenants within a week of my ad going live - I loved that I choose my own tenant - also it is such good value - incredibly cheap compared to using a letting agent - also the support was excellent in that any queries by email were answered very promptly- it ses to be run incredibly efficiently- also they remind landlords of legal obligations and provide additional services such as EPC assessments etc at reasonable rates I can't recommend OpenRent enough- for me I will never be using a letting agent again
Anne · 8 February 2024
★★★★★ 1/5
TrustpilotMy first experience of OpenRent
My first experience of OpenRent, overall disappointed. Booked gas safety certificate on 20th November, but on 30th November OpenRent cancelled the job as they could not find an engineer. Not clear why they offer a service if they are unable to arrange. Had planned to use OpenRent in relation to a number of properties I rent but this initial experience is off putting.
Gordon · 30 November 2022
Agent replied · 15 June 2024
Hi Gordon,Thanks for taking the time to provide feedback on your recent experience.I am sorry to hear that we were unable to provide a gas safety engineer in your area on this occasion. When ordering the service via our site, we explain that we will be in touch after you have ordered the service to confirm an appointment and should we be unable to provide a suitable appointment a full refund will be issued.We provide 1000s of gas safety services across the UK every month and whilst it is extremely rare that we cannot fulfil an appointment we apologise for any inconvenience caused by this.Hopefully this does put you off our platform entirely, as we continue to improve our service we hope to be given an opportunity to help you in the future.Thanks again for providing your feedback. Should you wish to discuss anything further, please feel free to contact us at info@openrent.co.uk and we'll be happy to assist. Best wishes,Lisa and the OpenRent Team
★★★★★ 5/5
TrustpilotVery good company and very easy to deal…
Very good company and very easy to deal with
Mustafa · 26 May 2026
★★★★★ 5/5
TrustpilotBest portal to rent your property
I was surprised and overwhelmed by the response and ease with which to let my property on the OpenRent portal. It was easy to use and list. Within 2 days of listing l had 39 inquiries to view my property. And even though l had set a short 4hr Open house viewing window on a weekday, l received numerous offers from those who came and had agreed terms of the rental with the successful tenant same day! I would highly recommend OpenRent to other landlords!!!
SL · 11 January 2024
★★★★★ 5/5
TrustpilotI have used Openrent now for a few…
I have used Openrent now for a few years to advertise my rented properties. My honest review is that it's fantastic. It can even manage your responses if you get inundated and flag up key dates. What can you get these days for £69? I get advertising, admin management through the platform, an AST. Then rent collection if you want for £10 month. Gone are the days when I pay an Estate agent 10%, It is just as easy doing it myself. Promise I don't have shares in them.
Susan · 10 January 2024
★★★★★ 1/5
TrustpilotChaotic mess of a company
Chaotic mess of a company. Cater for low wage earners, do not share your personal data it is shared with unvetted landlords without consent. Stay with agencies bound by regulations they adhere to .
Gen · 26 September 2024
Agent replied · 24 October 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 1/5
TrustpilotOpenrent discriminate single patents who received housing benefit
They discriminate single parents who receive housing benefit and help the greedy landlords to discriminate against, my children doesn't have a mother and I work full time but they don't accept me because part of my income is from housing benefit
Ricardo · 28 May 2024
Agent replied · 15 June 2024
Hi Ricardo,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotSo easy to use
So easy to use. Great advertising reach (listing on Rightmove was key - generated lots of interest).Loved the tips along the way (e.g. on tax) and the menu of services available.
Stuart · 25 January 2024
★★★★★ 5/5
TrustpilotI found the website easy to use
I found the website easy to use , we have just rented a property through them and it was all very easy. I like that you can contact the landlord direct and our landlord graeme has been fantastic, quick to answer messages. The whole experience from viewing to signing was 10 days. Been looking with estate agents but they are so slow would definitely recommend.
Amanda · 6 October 2024
★★★★★ 2/5
TrustpilotLacking personal touch - avoid if you can
Fast to respond to my enquiry (automated?), only to ask me questions i'd already stated/answered in 'said' enquiry, and i've heard nothing since. Seems too automated and severley lacking in actually getting to know the customer.
Richard · 16 August 2024
Agent replied · 28 August 2024
Hi Richard,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 2/5
TrustpilotLandlords who do not reply to enquiries
You get regular updates on new properties...though many do not match your search. Landlords however do not reply to your questions or even viewing requests...I have been with open rent for over a year, and have yet to receive a reply from one single Landlord. My search is now critical, as I face being homeless - but a waste of time going through open rent in my experience.
Mrs · 20 February 2022
Agent replied · 23 November 2024
Hi,Thanks for your review and we are sorry to hear that some landlords have been unresponsive to your enquiries and that you were unable to find a property using our service.Tenants usually provide positive feedback letting us know how much easier it is to use OpenRent to reach landlords directly and for their timely responses so it is really disappointing that this wasn’t your experience.When a landlord is unresponsive, this often means the property is no longer available. If the landlord doesn’t respond to your enquiries within 48 hours, we can chase them in order to avoid any delays in your search for a property. Our system requires co-operation from the landlord, and when this doesn't happen it is frustrating for both tenants and for us, and we don't look upon this issue lightly.If there is a specific case you would like us to look into, please send us an email at info@openrent.co.uk with details of the enquiry or your saved search alert and we will be happy to assist.Thanks again for your feedback.Best wishes,Lisa and the OpenRent team
★★★★★ 1/5
TrustpilotEasy to list but terrible service if something goes wrong
Really frustrating that they don't have a team to speak to to troubleshoot. An email response takes about 24 hours and often does not give the right answer. The links to their website pages don't resolve the problem. I call any of their numbers and get through to the same grumpy disinterested person at the other end of the line. Really rubbish service.
SD · 3 October 2022
Agent replied · 15 June 2024
Hi Susan,Thank you for taking the time to leave a review and I’m sorry that you have not been happy with your experience of OpenRent.I believe that we spoke yesterday and were able to resolve all of your issues together. If there is anything else at all please do just reply to my email.We are sorry that you feel as though our customer service has not been satisfactory. We work to ensure that our processes are always clear for our landlords and that we respond to our customers promptly and accurately. However, we are always looking to improve our service so we appreciate your feedback on this matter.Thank you again for your review and please do respond to my email if you have any further questions.Best wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotEasy to list but terrible service if something goes wrong
Really frustrating that they don't have a team to speak to to troubleshoot. An email response takes about 24 hours and often does not give the right answer. The links to their website pages don't resolve the problem. I call any of their numbers and get through to the same grumpy disinterested person at the other end of the line. Really rubbish service.
Enlightened · 3 October 2022
Agent replied · 24 October 2024
Hi Susan,Thank you for taking the time to leave a review and I’m sorry that you have not been happy with your experience of OpenRent.I believe that we spoke yesterday and were able to resolve all of your issues together. If there is anything else at all please do just reply to my email.We are sorry that you feel as though our customer service has not been satisfactory. We work to ensure that our processes are always clear for our landlords and that we respond to our customers promptly and accurately. However, we are always looking to improve our service so we appreciate your feedback on this matter.Thank you again for your review and please do respond to my email if you have any further questions.Best wishes,India and the OpenRent team
★★★★★ 4/5
TrustpilotSimple to use and upload the…
Simple to use and upload the information. Images are easy to upload but format is changed and they do not load up as the correct size image. A lot of people raise this as a concern so it does need to be sorted. However, I rented the property but these are popular times for renting and the image is less important. If it was very competitive for tenants the images would need to be spot on!
Max · 17 March 2024
★★★★★ 1/5
TrustpilotAbsolute nightmare to speak to someone…
Absolute nightmare to speak to someone to look at a property! Emailing Openrent to have it sent to the landlord and then back and forth over a week with no response! It’s 2024 get with the times and sort out your methods of communication.
Consumer · 12 March 2024
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we are in the process of looking into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotI have used Open Rent many times and…
I have used Open Rent many times and every time it has been a simple successful transaction. Easy to use for myself as a landlord and for potential tenants too. Advertising across Rightmove, Zoopla, Gumtree and Open Rent is a bargain and an expert system.
Brenda · 4 December 2022
★★★★★ 3/5
TrustpilotVery poor service all on line and bank…
Very poor service all on line and bank kept blocking payment due to it flagging up as a scam. Very disappointed there was no one i could contact to resolve this.
Mr · 25 October 2024
Agent replied · 23 November 2024
Hi Michael,Thanks for your review and we are sorry to hear of the issues here.Sometimes, when trying to pay the rent and deposit for a tenancy application, a bank will flag the payment and request additional information before they are able to pay the funds to us.Due to the high value of rent and deposit payments, this is an extra step which banks will sometimes take to ensure the security of your money.There are several different ways that the rent and deposit can be paid to us, and I am pleased to see that you were able to pay these funds to us using an alternative method.If you have any further questions or comments for us, please do get in touch with our team:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotI was very impressed by the…
I was very impressed by the professionalism of the service, from the ease of placing an advert on the website to the speed of response to my emailed questions. The notification of prospective tenants was smooth and efficient, it was easy to communicate with interested parties and send confirmation of viewing times. Also quick and easy to close down the advert. Overall a solid 100%. I'd certainly use OpenRent again.
Sue · 28 June 2024
★★★★★ 1/5
TrustpilotAvoid at all costs
Avoid at all costs - utterly terrible customer services and their aim seems to be to delay and frustrate both tenant and landlord at every turn They are withholding money even without cause. Do not use this company
Alistair · 27 June 2024
Agent replied · 24 August 2024
Hi Alistair,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotBest Landlord Service
As a landlord, I've used OpenRent a couple of times and can confidently say it's the best service provider I've ever dealt with. The process is straightforward and the features are easy to navigate. Previously, I used a competitor who constantly called and emailed me about every single step. Although it was cheaper, it certainly wasn't worth the stress and hassle.I highly recommend OpenRent, whether you choose the basic or premium service.
Omer · 19 May 2024
★★★★★ 5/5
TrustpilotA great website for landlords
A great website for landlords. Does everything required to help attract and communicate with potential tenants.I now use Open Rent regularly and am looking forward to dispensing with all estate agents as my tenants leave my properties. Can't recommend Open Rent more highly
Adele · 28 January 2023
★★★★★ 5/5
TrustpilotEverything done quickly and without any…
Everything done quickly and without any hassle.
Mr · 28 May 2026
★★★★★ 1/5
TrustpilotAbsolutely deaf customer services
Absolutely deaf customer services. They ignore what you have requested and send links. If you ask to speak to someone you still get sent a link. Is it being operated by imbecile robots ?;
Ta · 27 August 2024
Agent replied · 24 October 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
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