Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotGas safety certificate. Hopeless.
Unbelieveably bad. My tenant has waited at home two days in a row but the tradesman didn't turn up. The tenants have been very inconvenienced, having taken time off work. They are not happy with me, and now my certifcate is expired. The appointment was arranged three weeks ago. Awful experience.
Robert · 23 April 2024
Agent replied · 15 June 2024
Hi Robert,Thank you for your review, and we are sorry to hear about your experience with our service.We expect all of our engineers to be working to a high standard and providing a good service to both landlords and their tenants - it is disappointing to hear that this was not the case here.Unfortunately, we have been unable to locate your order using the details that you provided alongside this review. If you would like us to look into this experience further for you, please contact us directly using the link below:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above if you would like us to look into this further.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotOpenrent is effective and prompt
Openrent is effective and prompt. Their website is second to none in terms of attracting adverts for tenants who are desperate in search of properties to rent. I would say that they are best in this field. Openrent gives enough information to the landlords to make an informed decision and they follow things up. Will recommend again and again.
Priscilla · 24 April 2025
★★★★★ 5/5
TrustpilotFirst time using OpenRent
Have tried various ways to market property and can honestly say its a fast, easy, transparent and inexpensive way to let propertyWould definitely recommend and will use again for our next letOur Tenants were also pleased with the ease of use and speed of response From listing to Tenant signing contract was 7 days Thank you OpenRent
MPD · 2 August 2022
★★★★★ 5/5
TrustpilotIm quite aware that I may not be the…
Im quite aware that I may not be the most endearing landlord on planet earth…however I always move forward with morals toward my tenants and all involved. Open Rent have proven to me that they recognise this. When I have a query..an actual decent human being replies. All my questions are answered fully. Its so refreshing to deal with a company that actually understands the need for proper human communication. A great company that I will continue to use with my rental. A very easy 5 stars.
C · 10 June 2024
★★★★★ 5/5
TrustpilotWOW openrent is the best website for …
WOW openrent is the best website for tenants and landlords alike. Easy to advertise, customer service is excellent. And it is good value for everyone with no agency fees. I've been using this service for a number of years now and operent has never failed me. Thank you again very much for creating openrent. There was nothing like it on the market and you filled a niche that is expanding exponentially. I'm delighted.
Therese · 8 January 2018
★★★★★ 1/5
TrustpilotWorse company to rent from don’t waste…
Worse company to rent from don’t waste your time they just don’t know what they are doing they don’t even do the right to stay in this country check if someone have got a status to stay in this country or not they just bag of garbage
Asif · 26 June 2024
Agent replied · 24 August 2024
Hi Asif,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotFrom start to finish everything was…
From start to finish everything was explained to perfection and i totally would use them again.
Tim · 29 May 2026
★★★★★ 1/5
TrustpilotAbsolutely the worst service I have…
Absolutely the worst service I have ever used and I dont ever write reviews. I would avoid they are a waste of time. You apply for viewings and no one gets back to you! Then they say you are not the right fit for the property even with a immaculate house renting record and very good salary? Honestly go through a high street agent and you will be 1000% more successful getting a home to rent.
Amy · 1 March 2022
Agent replied · 15 June 2024
Hi Amy,Thanks for taking the time to provide this feedback. We are really sorry to hear you were not receiving responses from landlords on our site.On OpenRent, we have a chase function that can be used when a landlord is unresponsive, and a feature to report a listing where that chase does not result in a response. When a landlord remains unresponsive their listing is removed, as this often means the property is let.If you require any further assistance with your property search, please do get in touch directly and we will get back to you within a working day.We apologise that you feel our service let you down here. Thanks for highlighting this and all the best in your search for a property.Best wishes,Lisa and the OpenRent Team
★★★★★ 1/5
TrustpilotFirst time I have used open rent to let…
First time I have used open rent to let a property, communication is very difficult both with open rent and potential tenants as they actively discourage any phone contact in any way, which makes arranging viewings very lengthy and challenging
Parade · 20 October 2024
Agent replied · 23 November 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotOpen Rent Simply The Best
Open Rent are highly efficient which is a rarity in the world post Covid. They are first class in every way. Through them I have recently rented two properties effortlessly with less hassle and financial cost than using other agents. One agent wished to charge 8% of the recommended rental period of two years plus VAT and agreed a rental through Open Rent which effectively saved me thousands of pounds. It is as they say ''A no brainer'' to use Open Rent, there is no chance of me using anyone else!John
John · 29 May 2024
★★★★★ 3/5
TrustpilotDecent, call centre would be a lot better
Good service, but they need a call centre or a small team to call when there’s an issue. Sometimes communication with text for important and urgent issues are misconstrued. They also take sometimes longer than a day to reply.
Alexis · 24 October 2024
Agent replied · 23 November 2024
Hi,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 1/5
TrustpilotIf your looking to be ignored by…
If your looking to be ignored by landlords and let down on the day of viewing then this is the place for you, be a certified tenant also for people to ignore you even more for just 10 of your pounds
Tom · 21 September 2024
Agent replied · 24 October 2024
Hi Tom,Thank you for taking the time to leave a review, and we are sorry to hear about your experience here.We do rely on the courtesy of our landlords when communicating with tenants on our platform and I am disappointed to hear that we have been let down here.Thankfully, this is extremely rare and I hope this doesn't put you off our platform entirely.If you are still waiting for a response, please get in touch with our team who can chase the relevant landlord for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review, and please do get in touch with our team using the link above to discuss your experience, or if you have any issues in the future.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotFinding suitable tenants with OpenRent Straight forward
Responding to potential tenants and selecting suitable couple all ran smoothly and to schedule .
Andrew · 29 May 2026
★★★★★ 1/5
TrustpilotWould give them no stars if possible
Would give them no stars if possible. Gas safety check paid for "carried out" and no certificate received several weeks later despite emails to contractor and web site. I doubt that they use properly qualified and vetted contractors because of this . Avoid.............
Paul · 15 August 2024
Agent replied · 28 August 2024
Hi Paul,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 1/5
TrustpilotEngineers with no ladders!
I have had Gas Safety checks done each year at my properties for the last 10 years without a problem. This year they attended a house where the boiler was in the loft. The engineer turned up without a ladder (I was told they couldn't use ladders for H&S reasons). She didn't do the check and they charged me £30 for an aborted visit. I won't be using this lot again.
Steven · 29 August 2022
Agent replied · 15 June 2024
Hi Steven,Thank you for taking the time to leave a review.As you haven't responded to our request for further information we are in the process of looking into your experience so that we can respond accurately.Please do contact us on info@openrent.co.uk providing more information so that we can look into this and follow up with the supplier for you.Thank you again for your review.Best wishes,India and the OpenRent team
★★★★★ 5/5
TrustpilotEfficient and great value for money.
I’ve been renting my property through this company for over a year now. First time I’ve used them and would thoroughly recommend them, that’s as a landlord, and my tenants seemed happy with the site as well. Given the alternative of using agents full of waffle and wearing ill-fitting suits, who want to charge you ridiculous sums for their services, it was a far better option and really good value for money.
Gray · 29 September 2024
★★★★★ 1/5
TrustpilotZero stars hope it comes back on them!
ZeroComplete rubbish fake reviews on thier own website if you care to lookAll 5 stars?Fake fake and deceptive!Don't go here unless you're desperate!Making money out of people's insecurity as homelessness is traumatic no one should have to go there!Hope these exploiters get thier karma
Ruby · 19 July 2024
Agent replied · 24 August 2024
Hi Ruby,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotWow - absolutely love OpenRent
Wow! I’m absolutely over the moon with OpenRent. What an amazing solution and service.
Zoe · 27 May 2026
★★★★★ 1/5
TrustpilotSo far not good
So far not good. Nonexistent customer service. No contact number and no response to urgent enquiry (sent 6 days ago)! The references took a week to complete, as opposed to the promised timelines. OpenRent have the holding deposit from the prospective tenant. The tenant called off the moving in but there is no response on how we move from here, so we are both in limbo as landlord and tenant.
Viv · 11 August 2022
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review and I am sorry that you have not been satisfied with our customer service.I can see that we responded to your email with regards to the tenants' application the next working day, providing you with advice on the steps to take to cancel the application and re-market your property.I have resent you this advice now to the email associated with your Openrent account - please also check your spam and junk folders in case our emails are being sent there.Referencing is handled by our referencing partners, Rentguard. If you have any questions or feedback for them with regards to their service, then you can contact them on the details below:01227 467 250admin@rentguardtenantref.co.ukOnce again thank you for your review and feedback on our service. If you have any further questions, please do reply to my email or reach out to us on info@openrent.co.uk.Best wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotDishonest
Dishonest, sneaky thieves. Avoid these scammers as much as possible, do not trust landlords in general but even more so, absolutely do not trust any that use this cheating site.Probably good for landlords but definitely not good at all for people who are looking to rent!
Nina · 28 May 2024
Agent replied · 15 June 2024
Hi Nina,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Lisa and the OpenRent team
★★★★★ 5/5
TrustpilotWould never use anyone else
I have used OpenRent several times before and cannot believe how good a service they offer for the money.From listing, arranging viewings, referencing, tenancy agreement drafting (including adding some of my own clauses) to rent collection, the journey has been seamless and for a fraction of the cost of using an agent.If you are relatively competent, able to take decent photos and upload these, arrange appoitments for viewing and follow simple instructions that are on-line, then you really should be using OpenRent...just great.
Euan · 18 April 2024
★★★★★ 5/5
TrustpilotVery good experience with OpenRent
Very good experience with OpenRent, can't complain about anything. Well done 100% recommended.
Giancarlo · 30 May 2026
★★★★★ 5/5
TrustpilotAwesomely designed process and…
Awesomely designed process and automation to help manage queries, to manage ads (like pausing while reviewing candidates), and very useful add on services to support the pre-advert to candidate screening to awarding a tenancy options.Great platform for keeping you up to date on all your needs in ths process, and also critically you can give feedback on candidates - and they can for you too 😊Thanks for a great experience and support
Double · 3 September 2024
★★★★★ 1/5
TrustpilotOpenrent took the money but did not provide the service…
I have paid and requested a reference for a potential tenant however although openrent has confirmed they have received the funds, they are not sending the reference back to me. I Ahave chased this reference several times but for some unknown reason Openrent is not forwarding this.
Property · 25 April 2024
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review, and we are sorry to hear about the issues that you have experienced here.I have looked into your account for you now and it appears that all of the references that you have ordered have been completed and sent to you. This happens automatically, and you can download any reports that we have issued here:https://www.openrent.co.uk/referencing/tenantreferencingviewIf you are having an issue locating a specific report, please do get in touch with our team so that we can look into this for you:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
