Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThese companies are just actuators for…
These companies are just actuators for fraudulent landlords that want to save money at all costs, well, you get what you pay for people. A landlord from Lndulph in Saltash conned me into giving him my bank statements for 12 months, my passport details and a Utility bill, my birthdate and everything. They then took a holding deposit which they refused to give back and on a video call that they made me do, they told me I wasn't getting it back and they had chosen another tenant. They now have everything they need to take my identity. When I questioned these things they blocked me. Now openrent condone this and treated me with the same disdain as the landlord of Wayton Barn.Wow, check the rely. How pray tell, do I know that an Old half senile couple deal with my details in keeping with GDPR. I advise anyone that reads this to avoid scheisters like Openrent and the sad sanctimonious old sub-intelligent people that have stolen my I.D and my money.
Oxofamilydad · 8 August 2022
Agent replied · 15 June 2024
Hi,Thank you for taking the time to leave a review and I am very sorry to hear about this situation.Some landlords will choose to ask for some information before agreeing to a viewing with a prospective tenant, particularly if they are receiving a high number of enquiries. But of course, you don't need to share any information about yourself that you don't want to.Any information that you do choose to share with a landlord is protected under GDPR and the Data Protection Act.More information on your rights can be found on the ICO website: https://ico.org.uk/I'm sorry to hear that the Landlord has not made it clear what they intend to do with your holding deposit.You should take a receipt for the Holding Deposit and ask the Landlord to confirm in writing what terms the Holding Deposit will be governed by when it's placed. You will also want to be sure of their identity, for instance, by asking to see some proof of ID like a driving licence or passport.As always, we never recommend handing cash over to the landlord - you should use bank transfer or other regulated money transfer. This will give you proof the money was transferred, as well as knowledge it's being sent to a registered bank account.Please note that even if you follow these guidelines we cannot guarantee the safety of tenant money unless our Rent Now process is used.With that said, we will reach out to the Landlord now to ask that they contact you to discuss this and ensure that you are clear on how they intend to treat your holding deposit.Where the terms of the holding deposit have not been made clear when you placed it we advise that the landlord should return this money to you. If you feel that the terms were unclear and the landlord is refusing to return it we advise that you seek support from the Police or otherwise make a claim in the small claims court.Once again, I am very sorry to hear this has happened to you and please do contact us on info@openrent.co.uk providing any further information you have.Best wishes,India and the OpenRet team
★★★★★ 5/5
TrustpilotGreat Service!
Open Rent is so easy to use! It has such a great system which filters results so not to waste time for you and the landlord. So far, I’ve used Open Rent twice in two years and on both occasions, the experience has been professional, responsive and straightforward. The process is handled seamlessly and your money secure. There’s an update every step of the way. Great service!
Rahima · 7 March 2022
★★★★★ 1/5
Trustpilotunsafe for the tenant, unreliable and very slow platform!
I'm writing this from the perspective of a tenantFirst of all, with open rent you can only contact the landlord on the platform via email, so, the process is painfully slow, sometimes the landlords never reply or it takes days until you receive a reply, and then the back and forth with the email again.the option "chase the landlord" is useless, even if you do use it, nothing will happen, a landlord still won't reply or openrent remove them for inactivity, they like to keep the advert for the illusion of having more choice, in fact is a vaste of time for a prospective tenant.The most serious problem - the landlords are not properly checked and validated!I've been to a few viewings when the tenant was subletting, reported to openrent, they didn't do anything!also, some houses were not as in the pictures advertised, again openrent didn't bother to do anything!overall unsafe for the tenant and unreliable!
Elena · 17 July 2022
Agent replied · 15 June 2024
Hi Elena,Thank you for taking the time to leave a review and I am very sorry to hear that you have not been satisfied with your experience of OpenRent.We do apologise for the lack of response from some landlords. Our system does require co-operation from the landlord and when this doesn't happen it is frustrating for both tenants and us.When you enquire on a property we will notify the landlord immediately via both email and text to ensure that they are aware of your enquiry. You are then able to contact them via our messaging service on the platform. This is a feature that tenants normally love as it means that we can retain oversight of the conversation.If a landlord is unresponsive it usually means the property is no longer available, but if you go to the OpenRent listing for the property and 'Report Listing' choosing the option "The landlord has not responded to my enquiry", then we can follow up on this for you. If the landlord then does not respond their property will be removed.In order to list on OpenRent you must be the landlord of the property or have the express permission of the landlord to do so. During the listing process we verify users’ details and have stringent systems in place to verify that this is the case. Alongside numerous other features, these are designed to ensure tenants are both protected from malicious activity and are dealing with the landlord directly. We hope you understand, however, that these measures aren’t always invincible and, therefore, we will always investigate any report made by a tenant immediately. I can see that you reported a property in Reading for being potentially illegally sublet which we investigated and subsequently removed from our site. It appears that you also reported a couple of other properties to us for not being available which we investigated at the time and followed up with the landlords. Therefore, please do rest assured that we take any tenant report incredibly seriously.If you come across any adverts where the pictures are unrepresentative of the property you can also report this to us via the same report function as mentioned above. You just then need to select the “There is a mistake with the advert’s content” option.Once again thank you for your review and thank you for your feedback. We are always looking to improve our service for both landlords and tenants, so we appreciate your feedback.Best wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotBig let down
I have booked a Gas engineer for yesterday. He simply didn’t show up.I have paid in advance too.It’s so important to do safety certificates for landlords and my aim was to do it so the property is let out asap. Now, I can’t! Big let down! Simply did not show!
Ewelina · 31 August 2024
Agent replied · 24 October 2024
Hi Eva,Thank you for taking the time to leave a review, and we are sorry to hear about the issues that you experienced with our gas engineer - we expect all of our engineers to be working to a higher standard and it's disappointing that was not the case here.I can confirm that information on your experience has been passed on to the relevant team and that we've made a note on the engineer's account so that we can monitor them going forward.I can also see that you have already contacted our team and received a full refund for this order. If you would like to discuss your experience with us further, you can contact our team to do so here:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 1/5
TrustpilotVery disappointed with landlord support
I have used Openrent for my last rental and it was brilliant and smooth. However this time I rate their advertising service, but the contract management, referencing and landlord support is abysmal. I have a tenant that wishes to pay in advance and it doesn't allow, there were some details entered incorrectly by the tenant and there is no way to rectify it. I feel very unsafe relying on them to support me with my tenancy and any problems therein. I'm really disappointed and will only use them for advertising in future, the rent now service isn't worth it, nor is the referencing.
Prabha · 8 July 2022
Agent replied · 15 June 2024
Hi Prabha,Thank you for taking the time to leave a review and thank you for your feedback.I can see that you have been in touch with our customer service team with regards to the rent in advance, but I will reiterate our advice for you here. You are able to request rent in advance from tenants when editing the contract - this option is under the ‘Advanced Contract Settings’ (which I can see you have done). I’m afraid we are only able to accept a final balance payment of up to £12,000. This is a measure implemented by our banking provider to prevent misuse of the system, so unfortunately it can't be overridden. However, as advised, I can see that you have used custom clauses to outline the agreed payment terms directly with the tenants.If the tenant added in any details about the tenancy incorrectly then you will be able to edit this when editing the contract. If they added any of their personal information incorrectly then they can update this from their account. Such changes can only be made from the individual's account for security reasons. Once again thank you for your review and I am sorry to hear that your experience of OpenRent has not been as smooth as we would have hoped. If you have any further questions please do contact us on info@openrent.co.uk.Best wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotUnfair system
Find it massively unfair that landlords can cancel viewings with a notice as short as 45 minutes. My husband and I took time off work to attend the viewing, only to get a message cancelling as someone put a holding deposit down. I find it very inconvenient and unfair that this can happen. This experience has destroyed trust in the site and the landlords that use it.
Sasha · 8 September 2023
Agent replied · 15 June 2024
Hi Sasha,Thank you for taking the time to leave a review, and we are really sorry to hear this.We do rely on the courtesy of our landlords when communicating with tenants on our platform and we are disappointed to hear that we have been let down here.Thankfully this is extremely rare and I hope this doesn't put you off our platform entirely.You are able to report landlords who miss viewings from the listing itself, which will prompt our team to look into their advert and conduct and take any necessary action.If you would like to discuss this with our team further, or you have any other questions, please do contact us here:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 1/5
TrustpilotDO NOT USE OPENRENT!! BUNCH OF USELESS GUYS
do not use the electricity certificate provider by openrent.They either do not turn up, do not communicate, even if and when they turn up, write the certificate with the WRONG address.Utter waste of time, do not use at all.In the end the supplier cancelled the job minus a PROCESSING fee for 30 pounds.I now have to find someone else and I wasted a day waiting for you.DO NOT USE OPENRENT. IF YOU VALUE YOUR HEALTH AND WELLBEING MORE!#### updateI received back a generic reply from OpenRent.No effort to help me with the supplier whatsoever!AVOID USING OPEN RENT!!!
Marco · 21 June 2022
Agent replied · 15 June 2024
Hi Marco,Thank you for your review and I am very sorry to hear about your experience here.We do expect all of our suppliers to provide a high level of service to all of our landlords (and their tenants) and so it is disappointing that we have been let down here.Rest assured that our system is set up so that a supplier has no incentive to attend a property but then not carry out the work, but we do appreciate your feedback on this matter. It is of high importance to us that we provide a good service to our landlords and it allows us to follow up with our suppliers where appropriate to see where things can be improved.I can see that you have been in touch with our customer service team and you have been refunded in full for the PAT where the supplier was not able to complete the service.I can also see that the certificate for your other property has been provided with the correct address.If there is anything else still to be sorted, please do contact us on info@openrent.co.uk.Otherwise, thank you again for taking the time to leave a review and we appreciate your feedback.Best wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotDo not trust their suppliers
I booked an EPC and EICR via OpenRent, expecting them as a large company, to hold their suppliers to some degree of professional expectation. How that turned out to be wrong.As per other reviews here, the engineer who came round to inspect my property claimed to have actually carried out it. However, I got EPC and EICR with wrong dates (going back several months) and wrong address. I contacted them several times for correction and each time they replied back with certificates with more mistakes. As I needed certificate for landlord license I urgently contacted a local electrician and gave the report to work off of. He was shocked, stated the report is wrong, doesn't even match the details of my consumer unit. Rather than charge a fortune to fix all the issues in report he offered to do one himself. All came back positive. Now some may assume he was after money, but he made less with giving me a certificate than he would have if he'd carried out all the work required by OpenRents supplier.After getting in touch with supplier and OpenRent, supplier says they have pictures to prove their report. I don't recall any pictures being taken by engineer so I asked them to send. They refuse to send until I send them pictures first... it doesn't even make sense.I asked OpenRent to get involved and they seem to have gone silent. I won't be holding my breath. I would strongly recommend you do not trust OpenRent agreement with any supplier. Save yourself the headache and money, use a local sparky instead.
Abu · 20 June 2022
Agent replied · 15 June 2024
Hi Abu,Thank you for your review and I am very sorry to hear about your experience here.We expect all of our suppliers to provide a high level of customer service and professionalism to our landlords and their tenants so it is disappointing to hear about your recent experience.It looks as though you have been in touch with our customer service team regarding this matter and that you have had further correspondence with the supplier regarding this issue since.I can see that you have now been provided with an EICR with the correct address and that we also issued you a full refund in compensation for the issues that arose from this order.Once again, thank you for taking the time to leave a review and if there is anything else please do contact us directly.Best wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotWaste of time!
Waste of time!! Had to complete full reference check (with employer being contacted), and credit check, even though landlord was not offering the property to us. This had to be completed before he would choose who to let the property to, while he continued to have other viewings. Without agreeing to the checks, he wouldn’t consider our offer so we agreed. He then had access to personal information from all potential applicants. Do not use!
Jo · 5 January 2023
Agent replied · 15 June 2024
Hi Jo,Thank you for taking the time to leave a review and I am sorry that you have not been happy with your experience of OpenRent.We are sorry that this enquiry did not work out for you. If the landlord does not move forwards with your application after referencing has been completed this can be frustrating, and we fully appreciate this.When using OpenRent, the decision on how to proceed with prospective tenants is always with the landlord, and some landlords will decide to reference more than one set of tenants at a time in order to help them with this decision. As long as they have not taken more than one holding deposit, then this is permissible.We would never encourage you to do something that made you feel uncomfortable, however, we would like to reassure you that any information provided during the referencing process is protected under GPDR and the Data Protection Act. In using our services, landlords agree to our terms and privacy policy which outline how data should be used in line with these laws. Our referencing reports also contain advice for landlords on how to handle personal information in line with GDPR.Thank you again for your review and your feedback. If you have any more questions, please do contact us on the link below:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotCustomer Service for Landlords so frustrating!
I want to put this 1 star rating into context.On the whole, I find the OpenRent system straightforward and it definitely works for me. However, if, as a Landlord, I ever need to query anything technical as regards their system, they are very difficult to deal with.A "Landlord specialist" always has to get back to you. I have specifically requested that they telephone me rather than send a generic email - they take no notice.It is so frustrating. What could be easily resolved takes days and days and days because of their ridiculous system. If another organisation could supply the same computer system but with a decent back up of human-to-human interaction for Landlords they would wipe the floor with OpenRent.
Jane · 15 June 2022
Agent replied · 15 June 2024
Hi Jane,Thank you for leaving a review and I am sorry to hear this.I have looked into your issue for you now and have been in contact with the lead tenant. You are now able to proceed with your renewal.If you would still like a phone call in order to go over your query, or answer any more questions, then please do contact us directly referencing this review and providing a good time to call.Thank you again for taking the time to leave a review and for your feedback. Please be assured that we always want to be able to provide total and comprehensive support to all of our users so we will be performing a review of how our processes can be improved.Best wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotWould not recommend if you’re not available to respond 24/7
Difficult enough having to work full time and then having your applications rejected because you didn’t magically answer screening questions overnight on a Saturday evening seems absolutely ridiculous.You want a tenant who has a full time job and works all the time but not happy to wait 24 hours for a response during a Sunday. Some people work weekends. I understand they have to rent asap, but consider the fact that people have to continue with life whilst looking for accommodation. Most places at least give you the weekend to catch up on life admin. Would not recommend unless you’re available 24/7 to respond.
Claire · 12 June 2022
Agent replied · 15 June 2024
Hi Claire, Thank you for taking the time to leave a review and I am very sorry to hear this.As you haven't responded to our request for further information we are in the process of looking into your experience so that we can respond accurately.Please do contact us directly providing more information so that we can investigate this for you.Thank you again for your review.Kind regards,India and the OpenRent Team
★★★★★ 1/5
TrustpilotUncontactable landlords
This allows landlords to hide behind a front, making them uncontactable. A neighbour of a property advertised by openrent. Contacted them for landlords number to which they can not provide. Suggested we needed to.obtain from the tenants (what if the problem is with the tenants!)
Sarah · 5 November 2024
Agent replied · 23 November 2024
Hi Sarah,Thank you for taking the time to leave a review.As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.Please do contact us on the link below so that we can look into this further for you:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for your review and please do contact us on the link above.Best wishes,Joseph and the OpenRent team
★★★★★ 1/5
TrustpilotAvoid
Avoid. My landlord is with this company for gas boiler servicing every year. Again this year they've messed me around. Unbeknown to me a gas engineer is coming out today. They sent a text first thing this morning and sent a dead mobile number for me to call. I called open rent and was advised an engineer wasn't coming out today if I'd been sent a dead number and 1 hour later my landlord text to advise someone would be coming today between 12-2pm. Last year they showed up 3 hours late and then stressed at me. The year before they sat in the van outside my house until the appointment time had passed and as I was leaving to go into town he said "I'm ready now". When I declined to let him in due to him being late he said we'll still charge the landlord. Luckily I had the text's to say what time they'd be coming. It appears that unfortunately open rent couldn't care less as long as they're getting the landlords money! If you care about your tenants please avoid.
Brent · 10 June 2022
Agent replied · 15 June 2024
Hi Brent,Thank you for your review and we are very sorry to hear that your experience of our gas safety service has not been as seamless as we would have hoped.We expect all of our suppliers to provide a high level of customer service and professionalism to our landlords and their tenants so it is disappointing to hear we have been let down here.I’m afraid we have been unable to find the gas safety orders you refer to from the information you have provided us. Please do contact us directly providing the full property address so that we can look into this for you and follow up with the suppliers where necessary.I would like to reassure you that we work diligently to ensure that this service works well for all of our users. The system is set up so that a supplier has no incentive to attend a property but then not carry out the work. However, we are always looking to improve our service and, therefore, would appreciate it if you would contact us providing this information.Thank you again for taking the time to leave your feedback.Best Wishes,India and the OpenRent team
★★★★★ 1/5
TrustpilotI have just had a really poor service with trying to arrange a photographer to carry out photos and a floor plan of my property…
I have just had a really poor experience. I contacted Open Rent with the view to putting one of my properties on the rental market, with them. First I needed professional photographs and a floor plan, which is a service that Open Rent offer. I paid my fee, for the photography, and floor plan, and waited to be contacted. 5 days later I was contacted, by the photographer, who asked for my contact details, on the Open Rent platform, which I'm sure I would have put forward to Open Rent at the time of booking. I offered my contact details, again, and received a phone call from the photographer. I struggled to understand him, but what I did understand is that I could either have a date the next day or in 2 weeks time. I tried to explain that neither of these options were satisfactory, less than 24 hours didn't work for my tenant and 2 weeks is just too long to wait. He asked 'do you want good photos, well if so then perhaps you will have to wait'. When I said that I didn't like that approach he then said that he will cancel the agreement. I have today been calling and emailing Open Rent, but with limited success. I just want either a date for photos in the next few days or alternatively my money back. This isn't difficult!
Robert · 7 June 2022
Agent replied · 15 June 2024
Hi Robert,Thank you for your feedback and we're really sorry to hear that you are unhappy with the service you recently received from our photography suppliers.We expect all of our suppliers to provide a high level of customer service and professionalism to our landlords (and their tenants) so it is disappointing to hear about your recent experience.I have looked into this for you and can see that we have now refunded you in full for this service.Unfortunately we only have one photography supplier available but, as with all of our services, if you are unable to agree a suitable appointment date with our suppliers we are always happy to refund you in full. If an appointment date has not been confirmed with the supplier then you are also able to cancel from your dashboard for a full refund without needing to contact customer support.Thank you for taking the time to leave a review and once again we are sorry to hear of the issues you have had with booking your photography service.Best wishes,India and the OpenRent Team
★★★★★ 5/5
TrustpilotIt works!
Best platform, communication is great!
Edwards · 21 September 2026
★★★★★ 5/5
TrustpilotExcellent experience
JeannetteKabongo · 10 October 2026
★★★★★ 1/5
Trustpilot5 day wait for emergency
Property uninhabitable and earliest call out offered for an emergency claim was 5 days away. Complete waste of money. Have now cancelled.
Tinto · 27 May 2026
★★★★★ 1/5
TrustpilotNot a satisfying experience
I wanted to make an appointment to view a property but prior to this was expected to answer a series of questions which I didn't feel were necessary just for a viewing. Because I wouldn't answer these questions I was informed my application was denied. I don't know if this is a requirement of OpenRent or the individual landlord but either way I feel this is inappropriate.
Andrew · 25 August 2023
Agent replied · 15 June 2024
Hi Andrew,Thank you for taking the time to leave a review, and I'm sorry to hear about the issues that you have had while communicating with landlords on our platform.Landlords are able to enable a screening feature on their listing, which means that tenants will be asked several questions while enquiring to ensure that they are suitable for a property. They may also choose to ask additional questions in a follow-up message if they wish.This is not normally cause for concern but, if you have questions regarding the conduct of a specific landlord and would like us to look into their listing or questions they have been asking, or if you have any other questions about our service, you can get in touch with our team to discuss these here:https://www.openrent.co.uk/faq#i-have-more-questionsBest wishes,Joseph and the OpenRent team
★★★★★ 5/5
TrustpilotI was so impressed with OpenRent
I was so impressed with OpenRent. My tenants are in, they seem perfect and I feel safe and protected. Note that if your tenants are from overseas you probably won't get rent guarantee insurance, but if their references check out you can balance the lack of RGI against other aspects of their profile which may give you confidence. OpenRent supported me all the way and answered my questions as well as being a brilliant easy-to-use platform. They seem to have thought of everything and **no commission!**
Liz · 13 September 2024
★★★★★ 1/5
TrustpilotIgnored
I have already raised 10 "support requests" on my account since it has been happening without any decency to respond!!Do Make the "request" for me to provide further information here again so I can give you the more details, as I will not waste my time using your link as I have been ignored you less times!
Mo · 4 April 2024
Agent replied · 15 June 2024
Hi,Thank you for your review, and we are sorry to hear about these issues.Unfortunately, we are not able to discuss account-related queries publicly for security reasons, and are not able to locate an account using the email address you have provided to us. If you would like us to look into this further, we would advise that you contact our team directly.You can reach us here:https://www.openrent.co.uk/faq#i-have-more-questionsThank you again for taking the time to leave a review, and please do get in touch with us using the link above if you require assistance from our team.Best wishes,Joseph and the OpenRent team
★★★★★ 1/5
TrustpilotDo NOT USE OPENRENT!!
Landlord said she was going to get in touch to arrange a viewing and then never did. Seen on her it is now let! Rude! Would have been nice to have been told! So far OpenRent has been awful!!So far OpenRent has been useless and they don't give a s*** about the tenants it seems! We're told that if we report landlords their listings will be removed but they never are!OpenRent responded to this review...but it's not good enough.The third landlord also did the dirty but nothing was done about that one!
Emma · 19 May 2022
Agent replied · 15 June 2024
Hi Emma,Thank you for taking the time to leave a review and we are sorry to hear that you haven’t had an easy experience on OpenRent so far.Looking into your case, I can see that you contacted us regarding a property in Hitchin where you had chased the landlord for a response. It appears that as a result of your chase they later got back to you and you confirmed a viewing.I can also see that you chased, and subsequently reported, a landlord of a property in Stevenage for being unresponsive. As a result of this report we asked the landlord to confirm whether their property was still available. As they did not respond to us on this matter we removed their property. When a property is removed it is marked as ‘Let’ and all tenants who enquired are informed that the property is no longer available.Therefore, the property was removed directly as a result of your report.I hope you can see that our processes are designed to ensure that landlords are always responding to tenants, however, we do apologise if our messaging in this case wasn’t clear for you. We are always looking to improve our service for our tenants, so we very much appreciate your feedback on this matter.If there is another case you would like us to look into, or if you require any further information, please do contact us directly on info@openrent.co.uk.Best wishes,India and the OpenRent Team
★★★★★ 1/5
TrustpilotWaste of time
Waste of time. I attempted to arrange viewings for few properties. I carefully selected options suitable for me and message the landlords. All of them (literally all) had some issues. One ignored me completely after answering list of his questions (couldn’t even send a courtesy message I didn’t “pass”), another advertised as family accepted but didn’t actually accept families and argued with me when I mentioned it. Third didn’t come for a viewing, even she knew I have to arrange my work and get Uber to be on time she requested. My friend agreed for rent but then landlord changed their mind and re-advertised property with rent higher by £100. In regular agency you at least don’t deal with such an unprofessional behaviours. Honestly waste of time.
M.W · 17 May 2022
Agent replied · 15 June 2024
Hi M.W.Thank you for taking the time to leave a review and we are sorry to hear of your experience.I can see that you contacted us regarding the property that was advertised as being for families and we responded letting you know that where properties are advertised inaccurately you can report this to us through the system. This is also the case for landlords that are unresponsive and do not turn up to viewings.Where a landlord is reported to us we will investigate the report immediately, contact the landlord, and if necessary, remove the listing.Properties on OpenRent are rented at the discretion of each individual landlord and they are able to advertise their property at different rental amounts until a holding deposit is placed. Having said this, we do ask landlords to always respect their agreements with tenants and follow the Tenant Fees Act (2019) at all times.As you haven't provided further information regarding this aspect of your review, please do ask your friend to contact us on info@openrent.co.uk so that we can look into this for them.Thank you again for your feedback.Best wishes,India and the OpenRent team
★★★★★ 5/5
TrustpilotI have used Open Rent many times now…
I have used Open Rent many times now and they constantly improve and expand their business to give the landlord all the support we need.Thank you Open Rent you have my custom consistently.😊
Gemmas32 · 24 August 2024
★★★★★ 3/5
TrustpilotFeel a bit peeved 😩
Always thought highly of OR - haven’t used them in a while and feel they are a bit underhanded. They collect the first months rent and then charge you £49 for the privilege - I don’t want them to collect my rent!They then take 10 days to transfer the funds and a note to say “3 business days” to clear. REALLY 😡 Banking payments are now mostly immediate. Hope they enjoy the 0.05% interest to create customer dissatisfaction.
Kaye · 1 August 2022
Agent replied · 15 June 2024
Hi Kaye,Thank you for taking the time to leave a review and I’m sorry to hear that you were not happy with your OpenRent experience.As you haven't responded to our request for further information we are in the process of looking into your experience so that we can respond accurately.Please do contact us directly so that we can investigate this for you and help you resolve any outstanding issues.The £49 charge is for our full tenancy creation service, Rent Now. This includes access to our tenancy agreement, deposit handling and first month's rent collection all handled by us.We handle all of the initial funds as part of Rent Now so that we can guarantee that the tenancy created is legally sound and that all legal requirements have been met.The deposit will be protected and transferred to your control within the government-approved MyDeposits custodial deposit protection scheme as soon as funds clear. The rent is then released shortly after the move in date stated on the contract.Making the initial payment is also typically easier for tenants when using OpenRent since we support several different payment methods. We'll also notify everyone as soon as the full balance is received so that you can hand over the keys when convenient.The 10 day waiting period is one of our lines of defence against misuse of the system in protection of our tenants. In an ideal world where everyone was honest, we could obviously remove this from our system. As a company, we gain nothing by holding onto this money; it is held in a client funds account which means that it does not earn any interest.I'm sorry that we can't be more precise on when the rent money will be received by you. This is due to bank functioning times and the practicality of sending the money, but landlords are always notified as soon as it leaves our account.Once again, thank you for your review and your feedback on these matters. Please do contact us on the above email address if there is anything else we can help you with, or if we can provide any further clarity.Best wishes,India and the OpenRent team
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