Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve been renting with Oliver’s Town for the past few months and I have found them to be one of the best estate agents and landlords that I’ve ever had. Rodney showed me round a handful of really interesting flats and seemed to quickly understand what sort of property I was interested in: he was easy going and extremely helpful and made a potentially stressful experience significantly easier. I found the letting process simple and efficient and everyone at the agency was friendly and helpful. I would certainly recommend them.
Eric · 20 June 2020
Agent replied · 19 June 2024
Hi Eric, thanks so much for your review! We are happy to hear that the process was easy and enjoyable for you - we believe that's how it should be!
★★★★★ 5/5
GoogleOlivers Town have been great both as letting agents when I was renting out a property and as selling agents when I sold the flat. Quick and responsive with troubleshooting, flexible and hard working. Good communication throughout , easy to work with. Would recommend!
Sophie · 20 May 2024
Agent replied · 19 June 2024
Dear Sophie,
We sincerely appreciate you taking the time to write such an amazing review! That you had a great experience working with Olivers Town as both selling and letting agents makes us very happy.
We work hard to be prompt, receptive, and adaptable in everything we do, so it's very satisfying to know that we were able to meet your needs. We are also delighted to hear that you found our communication to be precise and that the procedures were simple for you.
Do not hesitate to contact us in the future if there is anything more we can do for you. We would be happy to assist once more.
Once more, thank you for selecting Olivers Town!
Regards,
Olivers Town Team
★★★★★ 5/5
GoogleJoshua and the entire Olivers Town team were fantastic in helping us find a flat. They communicated with us consistently and were always available to answer any questions.
I highly recommend the team if you’re looking to let a flat!
Cody · 24 July 2024
Agent replied · 23 August 2024
Dear Cody,
Thank you so much for your kind words! We're thrilled to hear that Joshua and the Olivers Town team were able to help you find your perfect flat. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. We hope to work with you again in the future.
Many thanks,
Olivers Town Team
★★★★★ 5/5
GoogleHello, I managed to find an apartment, I thank Rodney Mcquillan for his patience and kindness. And I will recommend your services to my friends. Thank you again, best regards and Merry Christmas.
Corentin · 21 June 2019
Agent replied · 19 June 2024
Thank you for your review Corentin, we were glad to have assisted you in finding a suitable apartment and hope your move in went well.
★★★★★ 5/5
GoogleCaring, dedicated and excellent service throughout the process. Stephan is an exceptional professional with good understanding of the customers and market. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
George · 20 June 2021
Agent replied · 19 June 2024
Dear George,
On behalf of Stephen and the Team here at Olivers, we would like to thank you for a wonderful review and for recognising our efforts. We are happy we could help!
Best regards,
Olivers Team
★★★★★ 5/5
GoogleI cannot rate Olivers highly enough and Stephen inparticular. Despite a few setbacks along the way with potential buyers, Stephen refused to give up and continued to seek out new purchasers. Oliver (the owner) clearly knows the local market very well, helping us to set a realistic price and expectations accordingly and kept on top of all developments. If you choose Olivers you can be assured of a very professional and personal service. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Happy · 20 June 2020
Agent replied · 19 June 2024
Dear Steve,
Thanks for the great review. We value ourselves for our service and market knowledge. Stephen and Oliver have been in the business for decades. They know the area as palm of the hand and could advise on property search better then anyone could. We are very happy it worked for you, don't hesitate to get in touch if you need any more advise.
Warmest regards
Olivers Town team
★★★★★ 5/5
GoogleSaranya and the team at Oliver's Town are always professional and responsive and a pleasure to do business with.PositiveProfessionalism
Optic · 20 June 2022
Agent replied · 19 June 2024
Hi Optic Media,
Many thanks for all of your support, look forward to continued working relationship.
From all of us at Olivers Town
★★★★★ 5/5
GoogleI would highly recommend going with Olivers Town - the whole process was so streamlined and I really felt that Stephen was on my side from the outset. A very happy customer!
James · 21 June 2019
Agent replied · 19 June 2024
Thank you for your review James. We're pleased to hear that you are happy with our service, and that Stephen provided a good customer service experience. We strive to keep our customers happy!
★★★★★ 5/5
GoogleI would recommend Olivers Town to anyone who is selling their property. Oliver has been very supportive and helpful to secure a sale for my flat. Paul has also been very efficient.
Julie · 21 June 2019
Agent replied · 19 June 2024
Thank you for your review Julia. We are pleased to hear you’ve been happy with the sales process. We look forward to assisting with any of your future property needs.
★★★★★ 5/5
GoogleAn absolutely amazing company to work with! They have done the job that 5 other estate agents havent been able to do and they did it within a few days! Ive been updated regularly on every stage of the let and they have gone out and beyond their way to explain everything! Mina who deals with my property is exceptionally professional and is just good at what she does! wShe has explained all the documents each time I called and always replied to all my emails very fast! Shes definitely highly recommend along with Olivers Town! Thank you!
N · 21 June 2019
Agent replied · 19 June 2024
Thank you for your review. It’s great to hear that you’re happy with our service as we always aim to provide a high level of customer service and exceed our client’s expectations.
★★★★★ 5/5
GoogleMina from the lettings team has been such a pleasure to work with. She has a jolly persona and is a helpful person to liaise with at Oliver's Town. She has been incredibly patient with us and she is warm and easy to talk to during our daily updates. It's been a pleasure to work with her so far and her excellent communication has been very much appreciated. I would very much highly recommend her to anyone who is looking to let or rent a property in Kentish Town. I have also been lucky enough to get excellent advice from Oliver. His 40 years of experience and knowledge of Kentish Town really shows through. I have really enjoyed recently meeting him and feel very lucky to have him guide me regarding our flat. I also especially like the fact that he is very easy to get hold of and to speak to face to face. He has given me clear and honest explanations to all my questions. He really is amazing. An excellent fountain of knowledge and experience with a calm and facilitative approach.
Khaleeda · 21 June 2019
Agent replied · 19 June 2024
Dear Khaleeda,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience.
We put customer experience and satisfaction first, and your review confirms our efforts. So thanks for your kind words and we look forward to seeing you again.
★★★★★ 5/5
GoogleVery good service 10/10. Problem sorted .Mali good comunicate and profesional .thank you oliver town
Tony · 9 April 2026
★★★★★ 5/5
GoogleWe had a vey difficult and delayed sale due to a serious illness of the seller in the middle of the sale.Charles Hayward was superb in the way he handled this and kept everyone involved up to speed and assured it could all carry on, an excellent professional. Olivers are a highly professional outfit and i would absolutely recommend them.
Thank you to Charles and the team.
Nick · 21 June 2016
★★★★★ 4/5
GoogleWe have been looking for a flat and Viola has been helping us and dealing with it! She is super kind and nice!PositiveResponsiveness, Professionalism
Maria · 20 June 2021
Agent replied · 19 June 2024
Dear Maria,
Thank you for leaving your kind review. We pride ourselves for our customer service, and are very happy that Viola gave you the pleasant experience.
Thanks for using Olivers Town.
Kind regards
Olivers team
★★★★★ 5/5
GoogleMina was absolutely amazing. Thanks so much for your help today- you were brilliant and so accommodating and attentive to our requirements as tenants!
Kate · 20 June 2021
Agent replied · 19 June 2024
Dear Kate,
Many thanks for your wonderful review, Mina prides herself on excellent customer service and your words truly do mean a lot to her.
Warm regards,
Olivers Team
★★★★★ 5/5
GoogleMina Begum was really helpful when showing us around the flat that we eventually rented out. Unlike at other agencies, she knew a lot about the flat we viewed and provided us with a lot of useful information about our tenancy and paperwork. She also helped us in convincing the landlord to let 4 of us rent a 3 bedroom apartment
Minh · 21 June 2019
★★★★★ 4/5
GoogleI have had a great experience with Olivers Town while I lived in a flat managed by them. Mihaela has always been very professional and responsive and always made sure that anything that needed to be done at the flat was done quickly and always kept me up to date on everything that was happening. I would happily recommend Olivers Town to friends looking for flats in London.PositiveResponsiveness, Quality, Professionalism
Roel · 20 June 2021
Agent replied · 19 June 2024
Dear Roel,
Thank you for your kind words, this means a lot to Mihaela and the team! We wish you all the best in the future.
Best wishes,
Olivers Team
★★★★★ 5/5
GoogleMe and my wife were looking for a flat to rent and Mina was extremely kind and efficient on giving us some help. Looking forward to keep up using this agency and would recommend to the future persons who are interested to have a reliable agency to work with them.
And again thank you so much to Mina.
Kind regards,
Fabio
Fabio · 21 June 2018
★★★★★ 5/5
GoogleI had my old flat managed by Oliver's and just moved in to a new one using Olivers Town services one more time. Extremely happy with the service provided by Simona. She assisted me all the way until moving in date and was always very accurate and professional making this usually stressful experience very easy and smooth. Highly recommend Oliver's Town.
Olga · 21 June 2018
★★★★★ 5/5
Trustpilot5 out of 5
I want to express my utmost satisfaction with the exceptional service provided by Oliver's Town! From the very beginning, they displayed an unmatched level of professionalism and attentiveness that truly sets them apart.
Oliver's Town was incredibly responsive to my inquiries, and their communication was always clear, friendly, and efficient. They patiently answered all my questions and provided valuable insights, making the entire renting process seamless and stress-free.
What impressed me the most was their dedication to finding the perfect property for me. They took the time to understand my preferences and needs, and then presented me with a selection of high-quality options that exceeded my expectations. Their knowledge of the local rental market and attention to detail made all the difference.
Throughout my tenancy, Oliver's Town continued to impress. Any maintenance issues were promptly addressed, and they consistently checked in to ensure my satisfaction. Their genuine care for their tenants was evident, and it made me feel valued as a customer.
I can confidently give Oliver's Town a well-deserved 5/5 star rating. Their professionalism, expertise, and outstanding customer service are truly commendable. I wholeheartedly recommend them to anyone looking for a letting agency they can trust. Thank you, Oliver's Town, for making my renting experience truly exceptional!
Andreea · 5 August 2023
★★★★★ 5/5
GoogleOliver’s Town are dedicated and friendly agents - we have worked with them twice now and they have not disappointed. We worked with Oliver and Stephen who managed to sell our house during a very difficult market! They were always on hand to speak to and got us over the line. Would thoroughly recommend.
Sarah · 20 June 2020
★★★★★ 5/5
GoogleMina was super helpful with showing us around our new apartment, especially as we have never lived in London before. She explained what was close by and also explained the process of securing the property really well to us. She was really smiley and bubbly and have loved working with her in getting our new home.
Zara · 21 June 2019
★★★★★ 5/5
GoogleLooking to purchase & found Olivers very helpful in particular Oliver who came to value my home. Thank Oliver. Highly recommended.PositiveProfessionalism
Mariam · 20 June 2020
Agent replied · 19 June 2024
Dear Mariam,
Thank you for your kind review! We are very proud that our agency is lead by Oliver, who is one of the most experienced property experts in the area.
Always happy to help you.
Warm regards,
Olivers Team
★★★★★ 1/5
GoogleWARNING TO ALL, DO NOT RENT WITH OLIVERS TOWN.
We had the unfortunate experience of renting with OT. Below are just some of what we had to deal with
1. Left without a fridge for 6 weeks. Even after using their own property management forms they were slow, and frankly uncaring, in replacing the fridge.
2. Left without hot water for 8 weeks. 8 weeks. In the middle of winter without hot water. They (we dealt primarily with David) were again slow and dismissive of the issues and constantly tried to shift blame for the issue. We ended up organising the repairs ourselves after many, many, stressful calls/emails.
3. Rented a property without the legal HMO license for over 18 months.
4. Used intimidation and aggression to try and bury the issues we brought forward in efforts to cover their tracks. Stephen and Rodney in particular were condescending,threatening and dismissive toward us and our valid concerns.
Stephen would not wear a face mask ( or even take off his shoes) even with the knowledge that we were all medical students. He also decided that filming us in our own home was the most professional route to take when asked to honour very simple requests.
Deciding to rent with them is ultimately your choice but beware (students especially) as your experience may be as bad - if not worse- than ours was.
Jesse · 20 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
