Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience throughout
Great experience throughout from all members of the team. Professional, setting realistic goals and personal approach.
In particular, Charlie and Joe have been a huge help helping with the sale of our place.
Highly recommend.
Klant · 7 March 2025
Agent replied · 28 July 2025
Hi Klant,
We’re always here to help, and it’s great to hear you had such a positive experience. Charlie and Joe are fantastic, we’re lucky to have them!
Thanks again for the recommendation, and if you ever need anything in the future, just let us know.
Olivers Town Team
★★★★★ 5/5
GoogleGreat estate agents, would recommend their services to anyone. Charlie was very helpful and professional with his assistance.
Brandon · 20 June 2023
Agent replied · 19 June 2024
Dear Brandon,
Thank you so much for your kind review and valuable feedback. please do not hesitate to contact us if you need more assistance.
★★★★★ 5/5
GoogleThe whole team have been a delight to work with. Nicholas really was there for us from start to finish and has made the whole process feel so doable and human!
Lilly · 16 February 2026
★★★★★ 5/5
GoogleGenesis has been such a reliable administrator at Oliver’s town, her ability to work from such driven role to jump into a direct management role is amazing!PositiveProfessionalism
Christavie · 20 June 2022
Agent replied · 19 June 2024
Dear Christavie,
Thank you so much for your kind review about Genesis, this will encourage her to achieve milestones in her career.
Many thanks!
★★★★★ 5/5
GoogleExcellent agency, easy to communicate with. Rodney was incredibly helpful, quite talented and intuitive in understanding what type of property I was interested in. Oliver’s town always seemed quite organized, professional and responsive to communications and feedback.
Mayessi · 20 June 2020
Agent replied · 19 June 2024
Dear Mayessi,
Thank you for such a great and thorough review! We pride ourselves for our customer-focused approach, and Rodney is one of our most experienced agents, we are happy he was able to match you with the right property. Let us know if we can be of help in the future.
Kind regards,
Olivers Team
★★★★★ 5/5
GoogleI bought the lovely one-bed flat from this company when it was simply called Oliver's in 1999, and found their service as good then, as it has proved to be 22 years later, when it came to finally selling the place. Both Stephen Codner and Oliver himself were attentive and professional every step of the way, despite an unfortunate setback with a buyer who pulled out after months of delay. I would highly recommend the services of Olivers Town, at every level, from designing a powerful online ad, to website design, to their excellent local knowledge of the market.PositiveResponsiveness, Quality, Professionalism
Matt · 24 August 2021
Agent replied · 19 June 2024
Thank you so much for your kind review.
★★★★★ 4/5
GoogleI had a great experience working with Alfonso and his colleague. The first flat I was shown I wasn't thrilled about, but he went out of his way to make sure he found me one I loved. They answered all of my questions honestly and were very kind on my moving day. I highly recommend working with them.
Jacquelyn · 22 November 2023
Agent replied · 19 June 2024
Dear Jacquelyn,
Thank you very much for your kind words! We are happy to hear you had a great experience with Alfonso and our team. We're thrilled he could find you a flat you love. Your recommendation means the world. If you ever need anything, we're here for you.
Warm regards,
Olivers Town Team
★★★★★ 5/5
GoogleRodney has been the most efficient agent I met so far in London. I might have faced issues in the past with other agencies but its definitly an agency I trust!PositiveResponsiveness, Professionalism
Anne · 20 June 2021
Agent replied · 19 June 2024
Dear Anne,
Thanks for your kind review. Rodney is very flattered to have been named the most efficient agent in London! We are happy that we delivered a good experience for you and we thank you for your trust.
Warm regards,
Olivers Town team
★★★★★ 5/5
GoogleWe cannot thank Olivers Town staff enough particularly Mina and Mihaela for swift response to our boiler problem. They have been brilliant and we highly recommend this agency. 5 stars for us!
Gerard · 20 June 2021
Agent replied · 19 June 2024
Dear Gerard,
Thank you for a wonderful rating. Our Lettings Agent Mina and our Property Manager Mihaela are glad they were able to assist and sort out the boiler problem and wishes you an enjoyable tenancy!
Best wishes,
Olivers Team
★★★★★ 5/5
GoogleMina from Oliver’s town is definitely the best property agent you can get. She helped us in getting a very nice one bed apartment on a relatively short notice. She is very meticulous in understand her clients needs. She asked the right questions, made sure she understood what we actually wanted and showed us properties that met our needs and not just anything that was available with them. We are highly impressed with her professionalism and customer obsession. Would recommend asking for her during your property search to find the place you are looking for.
Vasudha · 20 June 2021
Agent replied · 19 June 2024
Dear Vasudha,
Thank you very much for the great and thorough review. Mina is indeed our star agent, so you were in the good hands. She is very happy to have helped you. Hope you've had a smooth move-in, wishing you all the best and enjoy your new home.
Kind regards,
Olivers team
★★★★★ 5/5
GoogleRecently moved to Kentish Town and have had a great experience with Rodney. All issues were quickly solved and Rodney himself has been very helpful in making our first few weeks as easy as possible.
Sophie · 27 December 2024
Agent replied · 10 January 2025
Dear Sophie,
Thank you for sharing your experience! We are so pleased Rodney could make your move to Kentish Town seamless and enjoyable.
With regards,
Olivers Town Team
★★★★★ 5/5
GoogleExcellent service from Paul and his team. He was professional, prompt, and very accommodating. We never felt pressured into buying, but once our offer was accepted Paul had an excellent set of recommendations for solicitors. Would certainly recommend.
Olivia · 21 June 2019
Agent replied · 19 June 2024
Hi Olivia,
Thank you so much for your feedback, it's great to hear of your positive experience with Paul & our sales department. All the best with the move into your new home!
★★★★★ 5/5
GoogleVery happy with the outcome of our property search with Mina :) looking for a spacious three bed near King’s Cross is not easy and managing to get it with all our requests and more is something we’re so thankful for. Staying at our side with prompt and professional communications was so important to getting the place we wanted! Would highly recommendPositiveResponsiveness, Professionalism
Lucy · 20 June 2021
★★★★★ 5/5
GoogleMina was absolutely fantastic - I was able to arrange a viewing, see the property and put down a holding deposit extremely quickly and easily thanks to her professionalism. Would recommend Olivers Town to anyone!
Hugo · 20 June 2020
Agent replied · 19 June 2024
Hi Hugo,
Thank you for your feedback for Mina & our Lettings Team, we hope you will be happy in your wonderful new home :-)
★★★★★ 5/5
GoogleVery good service received from day 1. Rodney has been very helpful and professional to find us a property to rent within a short time frame and also meeting our needs during the delicate covid19 situation. Mihaela has also been super responsive to sort out requests for our tenancy. A 5 star team of agents always with a smile and making a great experience for moving in!
Eléonore · 20 June 2020
★★★★★ 5/5
GoogleWorking with Olivers Town to begin renting has been incredibly easy. Mihaela is very responsive and quick to explain or clarify anything as needed. The process has been a dream!
Brenna · 20 June 2021
Agent replied · 19 June 2024
Dear Brenna,
Thank you for using our services, and for taking time for the kind review. We pride ourselves for our customer-focused approach, and we are very happy that your experience with us and Mihaela was a nice one. Happy to help!
Best wishes,
Olivers Town team
★★★★★ 5/5
GoogleThis agency is by FAR the best I have come across in London. Finding the right place can be a stressful business, but our agent Mina was delightful, enthusiastic and hugely helpful. She found us the perfect property in no time! It is also great when an agent has a thorough and passionate knowledge of the location, to give you a proper feel for the place!!
Kate · 20 June 2020
★★★★★ 4/5
GoogleI highly recommend Oliver's Town Kentish Town branch to anyone wishing to sell. Paul Tsannos was extremely attentive, communicative and helpful at all times, and managed to secure the sale at the right time for me.
Amaia · 21 June 2019
Agent replied · 19 June 2024
Hi Amaia,
Thank you so much for your review. It's great to hear that you have had a positive sales experience with Paul. We look forward to assisting with any of your future property needs.
★★★★★ 2/5
GoogleMy tenancy has recently ended and I've found Oliver's Town to be unresponsive and difficult to work with. It's taken over a month to get our deposit back with myself and my housemates having to chase multiple times.
At the beginning of my tenancy it took a long time to arrange the paperwork, as we were not informed that our previous contact had left the company - meaning that my emails went unanswered.
Luckily we had direct contact with the landlord during our tenancy, so we could liaise directly with them regarding issues and repairs.NegativeResponsiveness
Ro · 23 October 2020
Agent replied · 19 June 2024
We hope you are well.
Let us clarify, there has been a misunderstanding with regards to the scope of services we were engaged to provide by your Landlord. Unfortunately, the property you have tenanted was Not Managed by Olivers Town. Therefore, it was the right procedure for you to sort the repairs directly with the landlord, this is how it's done for non-managed properties.
Please note, we derive no benefit, or pleasure from holding on to a deposit and stringently advise owners that this is tenants money and needs to be considered as such. In this instance, we had contacted the owner 3 days prior to the commencement of the notice period and over the next month had contacted the owner no less than 11 times to seek approval to release of your deposit. Unfortunately, the owner took almost one month to authorise the release. Our accounts manager then needed to have approve from all the tenant and confirmation of bank details. This took a further 4 days and the deposit was released on the 5th day.
We are really sorry we could not have facilitated for your deposit to be released sooner.
However, we hope you can appreciate that without our intervention your deposit would have taken longer to release.
We hope this explanation provides the true context to this unfortunate situation and changes your view of Olivers Town.
Kind regards,
Olivers Team
★★★★★ 5/5
GoogleIt was Joe who made a difference. Even though we found an apartment through a different agency, Olivers Town made the search and viewing experience more personal and thoughtful than anyone else. Go there if you want to feel taken care of.
Jakub · 24 July 2024
Agent replied · 23 August 2024
Dear Jakub,
Thank you very much! We try our best to make every apartment search a positive experience. We are really glad Joe could be a bright spot, and congratulations on finding your new place!
With regards,
Olivers Town Team.
★★★★★ 5/5
GoogleI had been liaising with the team at Oliver’s town about a property lease. I have been very impressed with their professionalism and attention to detail. A gentleman named Alhad showed a good understanding of the market and took the time to show us around the property. He was well prepared and answered all of our questions confidently. I would recommend this agency because of their quality of servicePositiveResponsiveness, Professionalism
Raju · 20 June 2022
Agent replied · 19 June 2024
Thank you so much for your kind review.
★★★★★ 5/5
GoogleThe best experience I have ever had with a real estate company. Mina was super professional and helpful. She immediately understood what we were looking for, and find the perfect house for us. Highly recommended!
Fernando · 21 June 2019
Agent replied · 19 June 2024
Hi Fernando,
Thank you so much for your review, we are delighted to hear about your positive experience with Mina from our Lettings Department. We wish you well in your new home!
★★★★★ 1/5
GoogleI wouldn't even give them one star. Rodney wouldn't even get up out of his chair to greet me & my partner on entry. Then he tried to 'up sell' on the way to the property before we even got there. He answered the phone and ignored us while we looked around when he should of been giving us his full attention. We walked out of the property and said no because it didn't look anything like the pictures, a tenant was also asleep on the sofa. He tried to fear monger us into taking it, saying we were running out of time and to just 'take something'. Totally unprofessional and he's only interested in big commissions. I'm going to stick with open rent for far better service and no 'ridiculous added fees' openrent.co.uk
Victoria · 20 June 2020
Agent replied · 19 June 2024
We welcome genuine feedback Victoria, as we are constantly striving to improve the ways we do business and we take great pride in our customer service. We have checked our records though, and you are not registered as a client. We register all clients who book viewings. Further, there is no diary entry for Rodney, or any of our staff, that tallies with the viewing you mention. We would also never show a property while a tenant was asleep on the couch, or for that matter, in any of the rooms. We do find it interesting that you have chosen to include the web address for an alternative agency.
Should your concerns be genuine, please feel free to contact me directly so I can follow up and ensure our high standards are maintained.
★★★★★ 5/5
GoogleI’ve been renting with Oliver’s Town for the past few months and I have found them to be one of the best estate agents and landlords that I’ve ever had. Rodney showed me round a handful of really interesting flats and seemed to quickly understand what sort of property I was interested in: he was easy going and extremely helpful and made a potentially stressful experience significantly easier. I found the letting process simple and efficient and everyone at the agency was friendly and helpful. I would certainly recommend them.
Eric · 20 June 2020
Agent replied · 19 June 2024
Hi Eric, thanks so much for your review! We are happy to hear that the process was easy and enjoyable for you - we believe that's how it should be!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
