Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt was a pleasure working with Conal and the rest of the team. They assisted me through the journey of selling and buying my new property. It was all done in a seamless way. I always felt the most welcome visiting the OAKS office, nothing was too much from signing documents or using their broadband.
Thank you OAKS.
Vijay · 18 June 2023
Agent replied · 17 June 2024
Hi Vijay,
Anybody that sells and buys through us can use as much broadband as they like!
Thank you very much for working with us, we thoroughly enjoyed representing you and encourage you to stay in touch. All the very best.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleThe South Norwood team have provided an excellent and friendly service. Selling or buying a house in the current climate can be an extremely challenging experience, but their team demonstrated they have what it takes to push through all the ups and downs we experienced and represented our interests when we needed them to. Thank you guys.
David · 18 June 2023
Agent replied · 17 June 2024
Hi David,
Thank you very much for choosing to sell with Oaks and also for your kind words. I'm glad you felt well represented and encourage you to stay in touch.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleGreat service and very professional. With three other agencies trying to sell a difficult property for me, and the eventual buyer proving difficult also, they managed to keep the deal on track and get the deal over the line. Highly recommended.
BERNIEPOTTON · 3 June 2024
Agent replied · 23 August 2024
Hi Bernie,
Thank you very much for selling your house with us, it is really appreciated.
I'm glad we were the ones to get it sold!
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
Google10 out of 10,
The sale was as a result of a family bereavement and was dealt with so very professionally and sympathetically that we have no hesitation in recommending them to anyone looking for a first class estate agent.
We were so impressed with the speed with which they reacted and Conal Winson, at their Addiscombe branch, kept us fully informed throughout the whole process.
Les · 18 June 2022
Agent replied · 17 June 2024
Hi Les,
I’m so very sorry for your loss. Thank you very much for working with us and taking the time to leave a review.
Thank you,
Gabriel Okafor
Managing Director
★★★★★ 5/5
GoogleDane and the whole team were brilliant. By far the nmost helpful and least stressful part of the whole selling process. They got us a great price and were straight on it when any problems arose. Couldn't have asked for more.
Will · 19 March 2024
Agent replied · 23 August 2024
Hi Will,
Thank you very much for working with us and leaving such a positive review. I'm glad we got you a great price, stay in touch and all the very best.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
TrustpilotExceptional Service from a Stellar Team
Laura · 12 May 2026
★★★★★ 5/5
GoogleWe sold out house with the Portland road Oaks team, and it was a real pleasure to have Daniel and Kwame in our corner. The guys were super responsive, and managed to consistently get a good number of weekly viewings for us. They also helped out loads when it came to chasing up solicitors during the sale.
Great service - 5 stars for the guys.PositiveResponsiveness, Quality, Professionalism, Value
Rob · 18 June 2021
Agent replied · 17 June 2024
Hi Rob,
Thank you for taking the time to leave a review. I remember booking in the initial market appraisal so I’m delighted that we managed to get you sold! I understand you’re still in the area so do stay in touch! All the very best.
Thank you,
James Byrne
Managing Director
★★★★★ 1/5
FacebookI wouldn't recommend, their head of property management, is very verbally abusive to people online and uses derogotory slurs relating to women, LGBTQ, and race. You should fire him before he continues to misrepresent your organisation online. He's bringing your image down with his bad behaviour!
John · 9 April 2025
★★★★★ 5/5
GoogleWe used Oaks for the sale of our house in SE25 and were extremely impressed by the service provided. Daniel, Kwame and Joshua did a great job of getting plenty of people in to view and the communication was consistently brilliant throughout the process, all the way through to exchanging and completing, making things as stress-free as possible. We would not hesitate to recommend them to anyone!
Emily · 18 June 2021
Agent replied · 17 June 2024
Hi Emily,
Thank you for taking the time to leave us a wonderful review! We all really appreciate it and we also really appreciate you using our services!
Stay in touch and let us know if you ever need anything.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleUnbelievable service. James went above and beyond. Thank you, Oaks.
JW · 18 June 2022
Agent replied · 17 June 2024
Hi JW,
Very kind of you. Your business and review is appreciated more than you realise.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleThe team at Oaks were a breath of fresh air after trying to sell my house with 2 other estate agents previously.
The house sold after 2 weeks of being on the market at full market price. Nothing was too much much trouble and everything was carried out in a friendly, but professional way right to the end.
I would 110% recommend OaksPositiveResponsiveness, Professionalism
Helena · 18 June 2021
Agent replied · 17 June 2024
Hi Helena,
I could frame your review and put it on the wall!
Thank you for your kind words and for working with us on the sale, it’s very much appreciated.
Stay in touch and all the very best.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleMy partner an I recently purchased a property through Oaks estate agent. We are very pleased with the professionalism of the estate agent (Kwame) who has great knowledge of the area and was able to answer all the questions and queries with efficiency. Oaks estate agents provided a professional first class service and I would have no hesitation in recommending their services.PositiveProfessionalism
Schakara · 24 August 2021
Agent replied · 17 June 2024
Hi Schakara,
Thank you very much for taking the time to leave such a lovely review. I really appreciate it a lot.
Stay in touch and all the very best in your lovely new home.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleCiaran, Dan and James are absolute megastars. They knew the market and this helped us in selling our house and buying our new property. They were friendly, professional and always had our best interests at heart. I will also miss our groupchats. I'll recommend you to anyone (in fact, I have already done so)
The best estate agents you'll ever have the pleasure of working with
JMc
J · 18 June 2020
Agent replied · 17 June 2024
J,
We miss you too! But at least you've only moved around the corner from the Addiscombe office, not that you ever come and see us!
I hope you and your lovely family are well.
Thank you for working with us on the sale of your lovely house in SE25 and thank you for leaving a review, it's all really appreciated. Stay in touch.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleJames, Daniel, Amin and the rest of the team worked tirelessly to get us sales for a 7 unit new build scheme. Hugely appreciated being kept up to date in real time on all aspects of the sale including valuations and legals, which meant we got the sales completed without unnecessary delays. Highly recommended. Cheers guys
Stephen · 18 June 2022
Agent replied · 17 June 2024
Hi Stephen,
What can I say other than thank you very much! It was great to be involved with your wonderful development… and it was even better to outperform the other agents!
I must say, I think it was an exceptional development so it did not come as a surprise to see them sell so quickly. I look forward to seeing your future work too.
All the best with your future endeavours and please stay in touch. I’m only ever a phone call or e-mail away if you need anything in the future. Stay in touch.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleI found Oaks very professional and helpful. I used two other Agents before using Oaks to sell my flat and got an offer after 2 weeks which was amazing and shows how good they are. I had a lot of problems with the buyer's solicitors and they intervened and got things moving quickly. Highly recommend Oaks
Jenny · 18 June 2022
Agent replied · 17 June 2024
Hi Jenny,
Congratulations on your exchange of contracts! I'm delighted that you finally came onto the market with us! I'm even more thrilled that we found you a fantastic buyer so swiftly.
Thank you for taking the time to leave such a wonderful review, it's really appreciated. All the very best in the future.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleI had a wonderful experience purchasing my home through Oaks. As a first time buyer, Amin and the rest of the team were super helpful, friendly and always very responsive to my questions. My buying experience went more smoothly than I could have imagined and I'm grateful for all their hard work!PositiveResponsiveness, Quality, Professionalism
Shola · 24 August 2022
Agent replied · 17 June 2024
Hi Shola,
Thank you for your kind review, it is really appreciated.
We all hope you enjoy your wonderful new home - it's a beautiful one! All the best and stay in touch.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
TrustpilotI had a wonderful experience buying a…
I had a wonderful experience buying a property.
Petro · 28 February 2026
★★★★★ 5/5
GoogleAs a tenant, Oaks are one of the best estate agents I’ve engaged with. James and Alex are both extremely professional, efficient and attentive with a personal touch - you can tell that they really care a lot about tenants and the properties they let out. Oaks also has systems in place that made referencing and document signing a seamless and easy process.PositiveResponsiveness, Professionalism
Rach · 24 August 2020
Agent replied · 17 June 2024
Hi Rach,
Thank you very much for taking the time to leave us such a lovely review. Alex and I really appreciate it.
Thank you,
James Byrne
Managing Director
★★★★★ 1/5
TrustpilotSouth Norwood: Worst estate agent experience
HOMECASTLE & STERLING ACKROYD much better!! One of the worst estate agent experiences I’ve had.
G · 18 December 2025
★★★★★ 5/5
GoogleDane and the rest of the team were extremely efficient and attentive when myself and my partner were purchasing our first home. Would highly recommend Oaks Estate Agents to anyone looking to purchase a home in the South Norwood area.
Charlesdewey15 · 23 July 2023
Agent replied · 17 June 2024
Hi Charles,
That was very quick! Congratulations to you and welcome to the neighbourhood.
Thank you very much for taking the time to leave a 5* review, it is very much appreciated.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleWe sold our home through Oaks. The South Norwood team were very professional throughout, communication was excellent and they were very helpful in chasing up solicitors when needed and generally keeping everything moving. They also knew the local area very well which was helpful to the sale. Would recommend.
J · 18 June 2022
Agent replied · 17 June 2024
Hi J L,
Thank you so much for choosing to sell with Oaks, we really appreciate the opportunity.
Your review is very kind and much appreciated. Thank you for taking the time to leave it.
Stay in touch and all the very best.
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleDaniel and James managed some tricky moments with our sale very well and Kwame did a great job building up interest. We would definitely recommend these guys who always provided great communication even during a time when the market was busy. Daniel’s initial advice about pricing strategy also proved to be spot on.PositiveResponsiveness, Professionalism, Value
William · 18 June 2021
Agent replied · 17 June 2024
Hi William,
Thank you for working with us and for taking the time to leave a review. It was a bit tricky towards the end but glad we managed to get you the outcome you deserved!
You’re moving away from one of offices and closer to another so stay in touch!
Thank you,
James Byrne
Managing Director
★★★★★ 5/5
GoogleWe just sold our home in South Norwood with Oaks. James, Daniel and the Oaks team have been absolutely stellar! We had some bad experiences in the past and this has surpassed all our expectations! Truly amazing service!
Fran · 18 June 2023
Agent replied · 17 June 2024
Hi Fran,
Thank you for choosing to work with us, I appreciate the review. I merely did the work towards the end but really appreciate the name drop!
You had a lovely house and I’m glad you’re happy! Please do stay in touch.
Thank you,
James Byrne
Managing Director
★★★★★ 1/5
TrustpilotMisleading, Non-Transparent, and Costly Experience
If I could give 0 stars I would..
Anonymous · 18 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
