Trusted Agent profile

Oaks Estate Agents reviews

4.6

★★★★★ Excellent

193 reviews across 3 platforms

172 ????? 176 Norwood Road, London SE27 9AZ

Oaks Estate Agents's London office at 172 ????? 176 Norwood Road is rated 4.6 out of 5 across 193 reviews on three platforms, including 173 Google reviews rated 4.8. The 1 Facebook and 19 Trustpilot counts are for the whole business. Checked 9 October 2026.

Google logo

4.8 / 5

173

Reviews on Google

This office

Facebook logo

1.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Jonathan was both understanding and supportive in selling my family home of some 51 years after the recent loss of my mother. His team acted with the utmost professionalism and were always happy to help. Great communication, friendly and professional, would highly recommend.

Caroline · 1 October 2023

Agent replied · 26 August 2024

Hi Caroline, I’m sorry for the loss of your mother, please accept my condolences. I’m glad the sale of the home went smoothly and am grateful for the opportunity to sell such a wonderful house on such a popular road. Thank you for choosing Oaks, it means a lot. Stay in touch and all the very best. Thank you, James Byrne Managing Director

5/5

Google

Having recently dealt with Jonathan, I felt compelled to write a few words to sing his praises. His patience was highly appreciated and a rare attribute, but most importantly his advice was pertinent to my situation. Just wanted to say thanks again.

Lo · 27 August 2023

Agent replied · 26 August 2024

Hi Lo, Thank you very much for the kind review, I'll be sure to notify Jonathan and bring it to his attention. Thank you, James Byrne Managing Director

5/5

Google

I just sold my house through Oaks and I must say they were excellent. Gave me quick and accurate feedback and got me £30,000 higher than another agent said they would!! Would definitely recommend!! Jonathan & Conal were outstanding

Anu · 27 August 2023

Agent replied · 26 August 2024

Hi Anu, Congratulations! It was great working with you and we're over-the-moon it's all gone through. I'll be sure to pass your review onto Jonathan and Conal. Thank you, James Byrne Managing Director

5/5

Google

Jack was fantastic, efficient and so pleasant from start to finish and we cannot praise him highly . He communicated with us regularly so that we were fully informed of any updates. Jack was true to his word throughout the process . We would not hesitate to use Oaks again!

Linda · 27 August 2022

Agent replied · 26 August 2024

Hi Linda, Thank you so much for choosing to work with us and Jack! I'm delighted that you're delighted! We all look forward to working with you again. Thank you, James Byrne Managing Director

5/5

Google

The tenancy renewal process was quick, and Becky was available and ready to help with any question.

Ren · 29 October 2025

5/5

Google

Had a very wonderful experience looking for a new home with Oaks Estate. Myles the agent that showed me the property has been such a superstar, made the whole experience so much easier and explained everything we didn’t understand. 10/10 experience thank you Myles

Beryl · 17 December 2024

5/5

Google

Oak were able to generate significant interest in my property and secure a good offer when a previous agent had no success. The team were helpful and responsive and gave good advice along the way. They had good knowledge of the local property market. I happily recommend them.

Kerrie · 18 October 2024

5/5

Google

I dealt with Samyul and his team in the Tulse Hill office and they were excellent. Very helpful and easy to speak to, I would recommend Oaks and Samyul to anyone looking to let or rent

Ishan · 27 August 2023

Agent replied · 26 August 2024

Hi Ishan, Thank you very much for taking time out to leave us a 5* review, it's appreciated. Thank you, James Byrne Managing Director

5/5

Google

Really responsive and great estate agents, we rented for 2 years with Oaks and only had positive experiences and transparency between the landlord and agency. Jack (Lettings manager), Chloe, Sam and Monika, were such friendly people and really helped make our flat a home for 2 years. We are sad to have left but will definitely use Oaks again for looking to buy or let a property in the future.

Matt · 17 August 2025

5/5

Google

Mason helped us with the purchase of our first home, and we couldn't be more pleased. Professional, responsive and always available, Mason made the process incredibly smooth. We also worked with his recommended mortgage advisors, Mortigo, and also had a very positive experience with Blessed. We viewed the property on 3rd Feb and exchanged 28th March.

Francesco · 28 April 2024

5/5

Google

I used the Oaks Tulse Hill office to successfully sell my flat. I highly recommend Mason Gates and the team. Proactive, responsive and nice people. They guided me through the process with sound advice and were a pleasure to work with. Highly recommend.

Victoria · 24 November 2024

5/5

Google

I've not been a fan of estate agents in general, having planned to sell my leasehold on my own through those self-managed platforms, to maximise my own profit. But the team at Oaks Estate Agent, were well worth the cost, having delivered beyond expectations. I went with Oaks due to the sheer persistence of Mason, and then Tyler and Luca did all the work of showing potential buyers around, taking all that stress away from me. Then I ended up accepting an offer for higher than I expected, thanks to the skilful negotiation work of Conal. During the sale process, their recommended solicitor, while more expensive than the price-compare websites online, helped ensure that we went from accepted offer to completion for a chain-free leasehold in just over 5 weeks, in time for the SDLT change.

Charlie · 17 April 2025

5/5

Google

Oaks have been managing the letting of my flat for a 2 years now. Jack Holloway and Becky Moore has been very professional and very helpful. The level of communication is impeccable and I can certainly recommend Oaks as a rental company. Pawel

Paulo · 2 November 2024

5/5

Google

I had a great experience with Oaks Estate Agents in Tulse Hill who helped me to purchase my 2 bedroom flat. Tyler Barnard was great in assisting me throughout the process.

Vincenzo · 5 April 2025

5/5

Google

There aren't many places that have the level of conscientiousness and diligence that Oaks have proved to have. Couldn't be happier with the service I received, and when I decide to move again, Oaks have done enough for me to not look anywhere else. A nice touch with the 'Welcome Home' mugs they bought us when we had fully moved in. (Although would have preferred a more neutral colour, but the bright red makes my wife happy so I can't really complain).

Philip · 27 August 2023

Agent replied · 26 August 2024

Hi Philip, Thank you very much for the amazing review. I cannot express enough gratitude for choosing us at Oaks, it is appreciated. Please stay in touch and all the very best for the future. Thank you, James Byrne Managing Director

5/5

Google

Thanks so much to the Oaks team for selling our property in a difficult market. Mason and the team were fantastic in both getting viewers through the door and eventually getting us a successful offer. By far the best agents we have worked with to date.

Elliot · 12 August 2024

5/5

Google

Fantastic service from start to finish. Jonathan was super helpful, communication was fast and frequent, and I felt in very safe hands as a first time buyer. Would absolutely recommend.

Tom · 27 August 2023

Agent replied · 26 August 2024

Hi Tom, Congratulations on the purchase and thank you for leaving a review, it is appreciated. I will be sure to pass this onto Jonathan. Thank you, James Byrne Managing Director

5/5

Google

Dealt with Samyul and his team who were very helpful and knowledgeable. They were highly informative and helped with all my property queries promptly. Would highly recommend Oaks. Thanks again!

Sandip · 27 August 2023

Agent replied · 26 August 2024

Hi Sandip, Thank you for the excellent review and kind recommendation, it is appreciated! I've passed it onto Samyul. Thank you, James Byrne Managing Director

5/5

Google

Thank you Samyul for making the referencing process as quick as possible!

Lowri · 5 August 2024

Agent replied · 26 August 2024

Hi Lowri, Thank you very much for the review! Thank you, James Byrne Managing Director

5/5

Google

Samyul is super friendly and very quick to reply, I highly recommend reaching out to him!

Ryan · 10 August 2025

5/5

Google

We've used Oaks for selling a property, letting a property, and buying. I've been really impressed with Oaks - communication is quick and they've always been able to seal the deal quickly. James has always made himself available for advice and gone out of his way to ensure everything goes smoothly. We've truly had an excellent experience with Oaks and wouldn't hesitate to recommend them. Their rates have also been among the best on offer.

Unmesh · 27 August 2023

Agent replied · 26 August 2024

Hi Unmesh, What a client! I've personally thoroughly enjoyed working with you and assisting you and your family with the various transactions over the last couple of years. Thank you for choosing to work with us, it is really appreciated. Please make sure you all stay in touch! Thank you, James Byrne Managing Director

5/5

Google

When looking for our new property Jean at oaks was amazing and very communicative. Once our offer was accepted, Becky was also great and efficient at sending the all the documents! Overall great service

Jack · 2 November 2024

5/5

Google

Great experience with Oaks Tulse Hill. Mason and Conal handled a complicated sale with great patience and skill. They are very experienced with selling properties in the area. They were friendly and took the time to chat through my concerns with me. Great comms in person and on WhatsApp. A much more personal touch than I've had with some of the bigger more corporate chains. When it looked like my purchase might fall through they hooked me up with their colleagues in another office who arranged a bunch of viewings in South Norwood for me, which was also a great experience. I would definitely use them again!

Alex · 24 November 2024

5/5

Google

Just completed on my sale and can’t rate Oaks highly enough (especially Jonathon and Conal). Great value, amazing service would highly recommend

Rowena · 1 October 2023

Agent replied · 26 August 2024

Hi Rowena, I really appreciate you taking the time to leave us a 5* review, it means a lot. Thank you, James Byrne Managing Director

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Oaks Estate Agents's Google reviews

Questions about Oaks Estate Agents

How many reviews does Oaks Estate Agents have?

Oaks Estate Agents's London office has 193 reviews across three platforms: 173 on Google, 1 on Facebook (across the whole business), 19 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Oaks Estate Agents's rating?

Oaks Estate Agents is rated 4.6 out of 5 across all 193 reviews, and 4.8 out of 5 on Google from 173 reviews, checked 9 October 2026.

Where is Oaks Estate Agents's London office?

Oaks Estate Agents, 172 ????? 176 Norwood Road, London SE27 9AZ.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.