Trusted Agent profile
★★★★★
287 reviews across 2 platforms
127 Askew Road, Shepherds Bush, London W12 9AU
Northfields (Shepherd’s Bush branch)'s London office at 127 Askew Road is rated 4.6 out of 5 across 287 reviews on two platforms, including 285 Google reviews rated 4.6. The 2 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMyself and 2 others dealt with our agent Amy, she was excellent, always very efficient, easy to contact and converse with about the house or any issues and is a great reflection of Northfields and why they’re a great agency to find a house withPositiveProfessionalism
Thanks Nathan - Amy was really pleased to see that you had left her a review. We're always happy to help and it was kind of you to post. Beth for Northfields
5/5
GoogleI viewed a property in Earl’s Court road on 28/2/18 with Ernest from the Shepherd’s Bush office. Service was prompt and efficient, Ernest was knowledgeable and approachable. I would recommend your service to a friend. Thank you, Linda
5/5
GoogleHaving dealt with many estate agents in the pursuit of finding a rental property, we were so impressed with the service we received from Leon Shattock. He was friendly, attentive and efficient and he went out of his way to help us. He is a real asset to Northfields Estate Agents.
Thank-you very much for your review Chandrika. Leon is always pleased to help. Thanks again.
5/5
GoogleGreat team, great atmosphere, every single one of the team helped us to get the flat, especially Ernest Dugbartey. Many thanks to him for helping us find this beautiful flat. So pleased to meet you guys.
1/5
GoogleI went to the agent to let house they find me a flat but since I moved to the flat its been one week the heating are not working and the oven dose not work as well ، I called the agent more than 5 times but they have not done anything to us until now they. if the heatings and the oven dose not work how they let it to me. Iam not happy at all with the company.
5/5
GoogleAnother impeccable experience with this agency, thanks a lot to Ezra, he has been very professional yet friendly, a pleasure to deal with!PositiveResponsiveness, Quality, Professionalism
Hello Deborah, It was great to read your review of property hunting with Amy at Shepherds Bush office, delighted she was able to find you a great new apartment. All the best! Jane for Northfields
5/5
GoogleGreat team of people - Ed helped us so much, especially when things went completely wrong when our guarantor service unexpectedly backed out and worked hard to go above and beyond and somehow managed to find another property which was more within our means and much, much more suitable for the family. Charmaine also helped when he was working away, everyone was very responsive and efficient and we're extremely grateful for your ongoing help, thank you all so much!
5/5
GoogleYesim Nurko was extremely helpful while I was looking for a property to rent. She emailed me new properties available and phoned to check how my search was going. She is very friendly and approachable :)
5/5
GoogleErnest Dugbartey was very professional and answered all my questions about the flat patiently. There were clear instructions so I knew what to do at each stage of the process from viewing to moving in.
5/5
GoogleI can certainly recommend this friendly, down-to-earth estate agency - Rema Diallo and manager Caroline Watkins were the members of staff dealing with my particular house purchase and both did an excellent job
5/5
GoogleSmart, funny and polite. if I could choose a letting agent, I would always decide for Shane. He is simply the best you can find and for sure he will make your day better.
Dear Mattia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter months of looking and almost giving up hope, Ernest from Northfields Askew road office found us the perfect flat! From viewing the property to actually moving in he got it all sorted in just 3 days! Ernest you are the go to man- Thank you so much :)
Thanks Georgia. And congrats on your new home! We hope you're settling in well. :-)
5/5
GoogleCame in to the office the other day and was greeted by a kind gentlemen called Ezra. He was very helpful and helped me with what I needed. Thank you.
Dear Marcel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad an amazing experience with Amy Butler, very responsive and answered all my questions. Was great when showing me round and always available when needed. Made our experience so smooth from start to finish! Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for writing a review for Amy. Really pleased to hear that she did a good for you, and wish you all the best in your new home. Jane for Northfields
5/5
GoogleDefinitely recommend! I could not possibly rate the service I received in Northfields Estates any higher. The staff were always ready to help and happy to give advice on areas, council tax costs, amenities and everything you need to know when considering making somewhere your home. Our agent, Ernest, was even happy to drive us between properties so we could fit in multiple viewings when we didn't have a car. The website is expertly set up with an online chat option and clear breakdown of key information, but what really sets Northfields apart is that they truly know the areas they are selling and honestly care about their customers' needs. The properties I viewed were impeccably clean and very well furnished. Northfields is the first estate agent I have worked with who treated me like a person and not just a bankcheck. If you want to rent (as I did) or buy in the area I wouldn't consider anyone else, Northfields are definitely your best bet; their customer service is excellent.
5/5
GoogleErnest Dugbartey at Northfields was a great help throughout my search. I had a very limited time to search for a property and he assisted me by constantly sharing properties I might be interested in and showed me multiple properties during the appointment time.
Thank-you very much for your review, Ritika. Ernest is always pleased to help.
5/5
GoogleThe staff at Northfields in Sheperds Bush are really helpful, I spoke to Yesim Nurko who was very polite and informative. I would definitely recommend them to a friend/family!
5/5
GoogleI had a great experience with Northfields. My agent, Georgia Duffy, was on hand to help me through my search for a property and to answer the many questions I had on the shared ownership scheme. I would definitely use them again!
That's great, Rosie.Thank-you!
5/5
GoogleAssisted by Ernest Dugbartey on getting our new apartment. He was very helpful and keen to make our slightly complicated moving in situation work to our specification! Very grateful and would recommend to anyone to go through Northfields estate agency on askew road.
Thanks for the recommendation Nadia, glad we could help!
5/5
GoogleErnest D was a great help as we were looking for a number of properties, took us to a viewing where he was professional and insightful. Also helped us with the follow up questions we had after the viewing, would definitely recommend.
Thanks for your review Ollie. Ernest is pleased to have been able to help.
5/5
GoogleWe had a great experience with Northfields Shepherd's Bush. The team were super friendly. Kieran in particular was extremely helpful and super fast answering any queries we had. The buying process was pretty smooth. We would 100% recommend their services.
Thank-you Gosia. We're so pleased to hear that you had a great experience. Thanks very much for your recommendation.
5/5
GoogleI dealt with Ernest Dugbartey on the lettings side. I can't recommend Ernest highly enough. If you're are looking to find tenants for your property, use Ernest!
5/5
GoogleAs Northfields I have been working with their lettings team for many years . The have been very responsive and helpful.
Dear Marcel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleYesim Nurko was very helpful. She provided all the needed information and arranged to view the 1-bedroom flat I was insterested in asap. Thank you :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northfields (Shepherd’s Bush branch)'s London office has 287 reviews across two platforms: 285 on Google, 2 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Northfields (Shepherd’s Bush branch) is rated 4.6 out of 5 across all 287 reviews, and 4.6 out of 5 on Google from 285 reviews, checked 9 October 2026.
Northfields (Shepherd’s Bush branch), 127 Askew Road, Shepherds Bush, London W12 9AU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
