Northfields (Shepherd’s Bush branch) reviews

★★★★★ 5/5

Google

Paul has been exceptional from start to finish. Sometimes you meet someone who is genuinely kind, sincere, and refreshingly human in a way that is all too rare and Paul is exactly that. He has struck the perfect balance between professionalism and approachability, always checking in, accommodating short-notice visits so I could measure up, and consistently going above and beyond. His support throughout the process has meant a great deal. Buying our home through Paul has been an emotional journey, and he has handled it with real care and heart. I couldn’t have asked for a better person to guide us through it. Kate Bond - Crown Mayfair

Kate · 10 April 2026

★★★★★ 5/5

Google

I had the pleasure of working with Paul on the sale of two of my properties, and I cannot recommend him highly enough. Paul’s expertise and dedication made the entire process seamless and stress-free. His deep understanding of the market, coupled with his exceptional negotiation skills, ensured that I received the best possible outcomes for both sales. Paul’s professionalism, attention to detail, and unwavering commitment to his clients are truly commendable. He consistently went above and beyond to ensure everything was handled perfectly. Paul is not just an outstanding estate agent but a tremendous asset to his company. If you’re looking for someone who will provide exemplary service and results, Paul is the person to call. Thank you Caroline and Claire in the Shepherd’s Bush office for their support and assistance throughout this process. And thank you, Paul, for your exceptional work!

Richard · 6 June 2024

★★★★★ 5/5

Google

I would like to thank Paul for showing us this apartment and providing us all the information. He gave a very thorough and detailed introduction to give us a better view on the property. Many thanks to Claire, for being an amazing, comforting person. She has supported us throughout this process with great determination, communication and professionalism. Finally Caroline, for directing us, taking the lead on decision making and guiding us through, when we have queries or uncertainty. Thank you so much for all the amazing work you have put in for us. We appreciate this soo much and very happy to have had this experience with you! We have finally settled in and love the new place!

Akanisi · 23 February 2024

★★★★★ 5/5

Google

Claire and Caroline were simply amazing! I worked with another agent before who struggled with getting an exceptionally located flat the attention it deserved. They turned it all round despite the property having been listed for several …

Talib · 13 September 2025

★★★★★ 5/5

Google

Honestly couldn’t recommend Meera enough, whilst I didn’t end up letting with her- she gave such great advice about the market as a whole. Such a lovely and knowledgeable lady.

Danielle · 14 October 2025

★★★★★ 4/5

Google

I have been in the process of searching for my first home and Paul Cwiek has been great in assisting with the search. I finally found the place I was looking for and since having my offer accepted Paul has been so helpful on keeping the process moving along smoothly and always available to answer my questions. I can't rate him highly enough.

Daniel · 23 August 2024

★★★★★ 5/5

Google

We had a lot of help from these guys, Caroline is fantastic, really would not have happened without her. Thank you so much. John & Susie & Crew

JOHN · 14 October 2025

★★★★★ 5/5

Google

I immediately felt I was in good hands with Caroline and her team when we needed to sell the home of a family member who had passed away. The whole team were sensitive, plain speaking, responsive, reliable and clearly very experienced with a good knowledge of the local market. They were friendly throughout and were clear who their clients were and we were very pleased with the sale agreed at a fair price. I wouldn’t hesitate to recommend them.

Tamsin · 6 August 2023

★★★★★ 5/5

Google

Caroline and her team provided outstanding service in selling our flat. From the initial Sunday valuation to securing an offer within 48 hours, their efficiency was impressive. They organized 6 viewings quickly, and their professional …

Victoria · 13 May 2025

★★★★★ 5/5

Google

We dealt with Patricia Paul and Caroline with the recent sale of our flat from the Shepherd’s Bush branch of Northfields . We struggled to sell our place due to covid and empty promises/ performance of other agents (M and P, Acton). From the first meeting to completion, the service has been nothing short of impeccable. In our first meeting, Caroline was very honest where the market was, what price to pitch property and her knowledge of the area gave us confidence in them. Paul was fantastic when showing potential buyers around. He was extremely professional, knowledgeable and could see he really bought into our property as if it was his own. Last but not least Patricia. Without her tenacity, her ability to engage with solicitors HA, us and the buyer, we wouldn’t have got completion. She definitely knows and proven to get the job done. We felt the fees we paid them were more than justified for the work they put in. I just want to say thank you all, as it was a team effort across all three. If I’m in a situation where I’m selling my next property I cannot look beyond the Northfields team thank you for everything.

Peter · 2 November 2022

★★★★★ 5/5

Google

I had such a great experience with Northfields. I walked in the Northfield Avenue location on a whim having just viewed another property to rent with another agent in the area. I was greeted by Freya, who was just so warm and helpful. She listened to what I was looking for and she immediately suggested a property she thought would be perfect for me. She connected me with Ella, who was about to leave the property and they both went above and beyond to get me in to see the place straight away. The property was perfect and Molly was on hand throughout the process to make sure my husband and I got through references and documents super smoothly. All in all a great and super personalised experience. I would highly recommend!

Chloe · 30 July 2022

★★★★★ 5/5

Google

I called Northfields Estate Agents to view a property and Rachel said she'd show me that place plus another property that she'd know I'd love. She listened to all my requirements and on the first day of looking we found a property! This was far the best property for the price point we could find in Ealing. I was very impressed how easy the property search was. Rachel was very accommodating because I came from Glasgow and I could only had a limited amount of time. She was hard working and showed us around even after the office had shut! I highly recommend Rachel!

Chloe · 31 July 2021

★★★★★ 1/5

Google

If you plan to sell your property in Shepherd’s Bush I strongly advise you not to choose them. Firstly they overpriced my flat claiming it will sell for that price or even more. Secondly nobody from the sale team is based in their Askew Road office so my property was handled by the Ealing branch. There was literally zero communication from them unless I called them to ask for feedback etc. I waisted three precious months when I could take advantage of the stamp duty exemption. Will never list my property with them again. They are literally the opposite to what they claim on their website.

M · 19 January 2021

★★★★★ 5/5

Google

We have bought a flat through this estate agent with the help of Paul Cwiek. Paul has been superb throughout- he is very helpful, responsive to calls and emails, and super polite. He has helped the purchasing process enormously- thank you

Ed · 12 August 2024

★★★★★ 5/5

Google

Paul is the consumate professional. He listened carefully to what I was looking for then went out and found the property I wanted. His knowledge and expertise, his pleasant, courteous manner and his willing to help every step of the way even outside hours made the purchase process go smoothly. I would not hesitate to recommend Paul regardless of the agency he works for.

Helen · 2 December 2022

★★★★★ 1/5

Google

Worst real estate Agent in London especially Shepherd’s Bush branch! I had a viewing at 18.10.2019 evening on Mayfield. Real estate agent came to the flat 20mins late! I liked the flat and wanted to give an offer. I called the agency on Saturday but Georgia wasn’t in the office. I called them on monday morning, they asked my Mortgage Broker’s details, I sent them. Then they asked copy of my ID to submit my offer and I sent my driving licence’s photocopy. I’m serious buyer that’s why looking at flats everyday on Zoopla and yesterday I saw below the banner. Flat has been sold! I was waiting to get a news from agency although Northfields has disappeared! These people have time to update the status of flat on Zoopla although has no time to deliver seller’s decision to me! What kind of work ethic Northfields has? As long as they sell the flat, they don’t care the rest. On the other hand they still have copy of driving license and from GDPR perspective this is a serious issue! I gave 2 different offers with big chains although none of them asked me to provide copy of my ID as proof of offer submission! Who can guarantee that Northfields will not use my personal details, copy of my ID for any illegal activity?! Tomorrow I’ll go to police and inform them about the situation. Please be careful because what they are doing is super dangerous and they aren’t reliable cause they have zero business ethic policy! You can’t trust them! Please stay away from them and don’t be their next victim! Sellers please use other agencies to sell your property!

Muaffak · 15 November 2019

★★★★★ 5/5

Google

Caroline Watkins at Northfields was the agent for the owners of the property that we bought, but felt very much like our own agent from day 1. She was always available whenever we had questions and was always in contact to give updates which ensured that when issues inevitably arose they were resolved quickly and didn’t cause delays to our purchase. Caroline went out of her way to advise us on tips about the area such as getting a parking permit and the options to extend the property that other people on the road had done which we really appreciated. We will definitely come back to Northfields if we decide to move on in future due to the great service that we had from Caroline and we would feel very confident that was managing our buyers well given the service she gave to us.

Deanna · 27 December 2018

★★★★★ 5/5

Google

We had the only excellent service from the Shepherds Bush branch of Northfields. Despite unexpected delays to our mortgage approval, Caroline Watkins was always supportive, trusting and communicative throughout, reassuring the vendor that we were doing our best to get the sale completed as quickly as possible. We will not hesitate to use Northfields again and would highly recommend them.

David · 2 December 2022

★★★★★ 5/5

Google

We completed to buy a flat as a long-term investment in West Kensington on the 26th of August, which is our first buy-to-let flat. Northfields Shepherds Bush Branch was appointed as our letting agency. The letting manager Joseph visited our flat on the 29th of August. He gave us valuable advices regarding furnishing. He also suggested the asking rental price which reflected his in-depth knowledge of the local letting market. In the next few days, Joseph scheduled to get a few professionals through the door to view out flat, and the first two viewings all led to a serious offer with the second one at the asking price. Joseph always kept us informed and gave us his professional opinion. His colleague Samir was always cheerful and helpful during viewing. On the 6th of September, the tenants moved into our flat. To be honest, this result far more exceeded our expectation. This just demonstrated Joseph and his team’s ability for pitching the right price, targeting the right potential tenants, getting them through the door, and closing the deal.

Fenqiang · 15 January 2015

★★★★★ 5/5

Google

Both Matt and Ezra went above and beyond to help me rent my first flat. They were both extremely helpful in arranging to sort things out in the flat before I arrived, arranging for the key drop off, and guiding me through the pile of paperwork involved. I couldn't thank or recommend them enough!

Marta · 2 March 2023

★★★★★ 5/5

Google

Paul Cwiek was absolutely superb and made the whole process a dream!

Julia · 4 April 2025

★★★★★ 5/5

Google

We had an amazing experience with them! Shane is the best and Matthew was very helpful as well. They did their best to run things fast so we can move soon. The communication with them was great and we are very happy with the flat we found. Thank you very much for the help!

Carolina · 3 September 2022

★★★★★ 5/5

Google

Went around 12 other estate agents in the neighbourhood and Northfields were the only one who actually listened our needs and tried to find suitable property. On top of that they kept in touch not like others who you never gonna hear again after couple of emails. Special thank you to Amy who was very professional and patient with us!!

Riiko · 7 August 2021

★★★★★ 5/5

Google

Caroline was a great help in getting our flat sold. Honest throughout, timely with updates, professional in style of working, and diligent in chasing down the solicitor’s buyer when things stalled. Would recommend.

Rose · 3 March 2024