Trusted Agent profile

Northfields (Shepherd’s Bush branch) reviews

4.6

★★★★★ Excellent

287 reviews across 2 platforms

127 Askew Road, Shepherds Bush, London W12 9AU

Northfields (Shepherd’s Bush branch)'s London office at 127 Askew Road is rated 4.6 out of 5 across 287 reviews on two platforms, including 285 Google reviews rated 4.6. The 2 Facebook count is for the whole business. Checked 9 October 2026.

4.6 / 5

285

Reviews on Google

This office

5.0 / 5

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Caroline Watkins from the Askew Road branch goes above and beyond the call of duty when it comes to the sale or purchase of your property. When she helped us to buy a flat for my mother, she was so informative, responsive and supportive at all stages of the process and in the months following completion. She was also the agent for the purchase of the maisonette above my mother's home and, even though their completion took place over a month ago, she has continued to be proactive in helping them to settle in. Now that's what I call good service!PositiveResponsiveness, Quality, Professionalism, Value

Marcelle · 21 June 2022

Agent replied · 20 June 2024

Thanks Marcelle for taking the time to leave such a lovely review for Caroline. She really does put her heart into what she does and wants to ensure that people are happy and settled. Thanks for your comments and for the 5 stars! Beth for Northfields

5/5

Google

Northfields Estate agents Shepherd's Bush are absolutely awesome. They totally understand the property market and really did have buyers ready and waiting. They priced the property realistically and wasted no time getting clients through the door. Caroline found me a cash buyer and an asking price offer within days and the sale completed in under 3 months after languishing on the market for about 6 months with the previous well known high street agents who were disastrously useless. I found Northfields to be efficient, responsive and happy to bend over backwards to resolve the inevitable problems, repeatedly oiling the wheels of the sale when things got stuck and going well beyond the call of duty. I honestly couldn't recommend them more highly. My solicitor said it was the fastest sale she'd ever done the conveyancing for. It was so nice to have good old fashioned service and to be treated always as a valued customer. Brilliant.PositiveResponsiveness, Quality, Professionalism, Value

Liz · 21 June 2022

Agent replied · 20 June 2024

We're so glad that Caroline was able to help you Liz. Having worked with Caroline for over 20 years I know that she will do everything that she can to make something happen! I am so pleased that we were able to help you and thank you so much for such a lovely review. Beth for Northfields

5/5

Google

We've been looking for a property for about four months and it had, up until this point, been a bit of a fraught experience with not very personal people. Northfields - and particularly Raphael Charles at the Shepherd's Bush branch - made it all very easy. We saw the property for the second time on Monday, made an offer later that day and Raph had it secured by Tuesday - it was a fantastically quick and painless experience. Raph was very friendly, knowledgeable about the area and the property and above all very honest - he didn't seem obsessed with getting a sale, more interested in making sure it was the right deal for everyone involved. Would heartily recommend.

Jack · 9 July 2015

5/5

Google

Very professional and speedy. Ernest Dugbartey was very helpful and ensured we were able to secure our ideal flat. The process of finding a property to the signing of the agreement was easy and fast. The agents are trustworthy and reliable. Would definitely recommend!

Patricia · 22 June 2019

Agent replied · 20 June 2024

Thank-you Patricia. We hope you'll be very happy in your new home.

5/5

Google

Patricia · 20 March 2019

Agent replied

Thank-you Patricia. We hope you'll be very happy in your new home.

5/5

Google

Been there with my friends to make an enquiry about renting a flat... ended up with a flat that is very very nice. Also the employees are very kind and helpful. Special thanks to Ernest Dugbartey who was always on top of the task, open for questions giving direct and precise answers. Always availabale to help, very friendly and kind. Couldn’t have done it without him. Keep the good work. Would definitely reccomend to everyone.

Maryan · 31 July 2019

5/5

Google

Yesim has been always very helpful. She showed us many many properties right for our needs. She has been always thinking of us when a new property was coming on the market. I wish all the agents were good and kind like she is!

Lara · 14 January 2019

Agent replied

Thanks for your lovely review Madre

5/5

Google

Great support from Paul and Caroline, thank you!

M · 15 August 2026

5/5

Google

Marjan · 8 July 2019

5/5

Google

I was fortunate to have met Ernest Dugbartey when I started my search for a place to live in London. I had just arrived from Tokyo, and some of the paperwork for the lease I needed to do was quite cumbersome because of the cultural differences between UK and Japan, but Ernest was positive and patient, and everything went smooth in the end thanks to his help. I would recommend him to anyone.

Keisuke · 8 July 2019

5/5

Google

Customer service is great after making a vague enquiry. I had really good follow ups from the agency, who explained all the steps I needed to take to secure the property I liked. Georgia Duffy and Charmaine were really lovely!

Fats · 17 August 2019

Agent replied

Fantastic. Georgia and Charmaine are only too pleased to help. Thanks very much for your review.

5/5

Google

Northfields Letting and Estate Agency Shepherds Bush have managed my flat for over 7 years. Matthew Gurkin and team have been utterly amazing. Thank you.

Jessica · 3 September 2022

Agent replied · 30 July 2023

Dear Jessica Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had a very good experience and excellent professional service from Rachel Ryba when I enlisted the help of Northfield Estate Agents Shepherd's Bush to find a flat. Rachel listened to my research and requests. She was responsive to my requests and my desires. But above all, Rachel always took the time to answer my questions, my messages and whatever by phone or email. Rachel helped and advised me directly, but she also tried to facilitate my procedures, sometimes by directing me to the right person. Rachel still continues to help me with her advice although I have found my apartment and signed my Agreement Tenancy. I recommend that you call Rachel if you are looking for someone who is attentive, responsive and really kind. I put a friend of me in touch with Rachel and she made her the same impression ( and she found her an apartment too, as fast as for me). What is certain is that if I need an Estate agent again, I will immediately call on Rachel Ryba and Northfield Estate Agents Shepherd's Bush.PositiveResponsiveness, Quality, Professionalism, Value

Malika · 27 August 2021

Agent replied · 30 July 2023

Thank you so much for the review Maika, and for recommending us to your friend as well! Rachel was really happy to help you find a new home and we're all really pleased that we were able to help you. Beth for Northfields

5/5

Google

I had Matthew Gurkin as my agent and found he was very professional and polite. He answered all my questions I had with proper knowledge surrounding the property I was checking out and made sure to keep me in the loop surrounding the status of my offer submission. Definitely recommend him and the agency as a whole for anyone on the market looking for a new property to live in.

Luka · 2 December 2022

Agent replied · 30 July 2023

Thank you very much for your kind words, we appreciate your review and hope you settle in to your new home in time for your mums Christimas visit!

5/5

Google

Great team of people - Ed helped us so much, especially when things went completely wrong when our guarantor service unexpectedly backed out and worked hard to go above and beyond and somehow managed to find another property which was more within our means and much, much more suitable for the family. Charmaine also helped when he was working away, everyone was very responsive and efficient and we're extremely grateful for your ongoing help, thank you all so much!PositiveResponsiveness, Quality, Professionalism, Value

RiskieBiscui · 21 June 2021

Agent replied · 20 June 2024

Firstly our apologies for the delay in responding, so sorry I missed this one. And what lovely words, so thank you very much and delighted all turned out well after a difficult start. Hope you are enjoying your new home. Jane for Northfields.

5/5

Google

ReimoWol · 30 July 2021

Agent replied · 30 July 2023

1/5

Google

I was very happy with the service provided until recently. It has been 2 months after my rental contract official ended and I still don’t …

Shu-Ting · 13 April 2025

Agent replied · 30 July 2023

Dear Shu-ting Tseng, We appreciate your feedback and thank you for taking the time to let us know … More

5/5

Google

I've moved around a lot in the past 10 years and when I found out I'd have to move again I was dreading it. However, I was pleasantly surprised by Northfields and the estate agent that helped me, Yesim Nurko was maybe the most friendly, non-pushy, professional and knowledgeable agents I've dealt with. I would really recommend Yesim as she listens to your needs and puts you first :) Thanks Yesim!

Stephanie · 31 July 2018

1/5

Google

DO NOT ACCEPT NDO DEPOSIT PAYMENT. ALWAYS CASH! DON'T BE FOOLED

Riccardo · 14 September 2025

Agent replied · 13 November 2025

Dear Riccardo Ferracin, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

1/5

Google

Really not happy with this estate agents . I had to move from somewhere they placed due to really noisy neighbors, I have been charged over 600 pounds for a early release fees due to my mental health, I think that's its terrible to lose that amount of money . They didn't even tell me this until i waited back for my deposit, very unhappy with them, also charged 50 pounds for a electrician turning up early . I would not recommend this agency to anyone, The lack of communication wasn't good and made me very sick , They should not charge this amount of money to leave on the grounds that i did , Sadly care about money rather than someone suffering for 6 months

Sophie · 10 January 2021

Agent replied

Thank you for your review Sophie and so sorry that you feel we did not handle your tenancy release in the manner you expected. Whilst we act for your landlord and we can only deduct money as per the legal position, we are never happy to know a tenant is suffering due to the situation. We would like to investigate the position for you, please email enquiries@northfields.co.uk and we can provide a copy of our complaints procedure, which needs to be in place so that we can look into this matter for you. Kind regards, Jane for Northfields.

5/5

Google

I was astounded by Mathew Gurkin's courteous and pleasant phone manner. He addressed all the essential questions while remaining patient, calm, and collected, which helped me feel less stressed. The majority of stage agents do not conduct phone conversations with the same respect and kindness as Mathew Gurkin. Unlike most other agents, I never got the impression that he was hurrying. Many thanks again!

Eva · 2 March 2023

Agent replied · 30 July 2023

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very helpful and great lettings agent.. Mr. Mattew was a real gentleman and helped us through .. highly recommended…

Ashley · 2 November 2022

Agent replied · 30 July 2023

Thank you Ashley, we hope you enjoy your new home. Robert is very lucky to be living with professional chefs!

2/5

Google

All is good until you have a problem in your house. Their maintenance people are worse than anything you can imagine. Almost a month without hot water and counting, for just a simple repair.

Kostas · 16 October 2019

Agent replied

I’m really sorry to hear that you have had problems. Our maintenance team have reported that there was more than one issue to fix which is why it has taken three visits and some periods with and without hot water. There was also the need to await delivery of one of the parts in between. Each time a problem was reported it was responded to quickly but we can understand that it is very frustrating when things can’t be repaired immediately. We believe that everything is now in good working order but obviously do please let us know straight away should you encounter any further issues.

5/5

Google

Couldn't have been more helpful.

Ben · 14 October 2025

Agent replied · 13 November 2025

Dear Ben Harris, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

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Questions about Northfields (Shepherd’s Bush branch)

How many reviews does Northfields (Shepherd’s Bush branch) have?

Northfields (Shepherd’s Bush branch)'s London office has 287 reviews across two platforms: 285 on Google, 2 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Northfields (Shepherd’s Bush branch)'s rating?

Northfields (Shepherd’s Bush branch) is rated 4.6 out of 5 across all 287 reviews, and 4.6 out of 5 on Google from 285 reviews, checked 9 October 2026.

Where is Northfields (Shepherd’s Bush branch)'s London office?

Northfields (Shepherd’s Bush branch), 127 Askew Road, Shepherds Bush, London W12 9AU.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.