Trusted Agent profile
★★★★★
287 reviews across 2 platforms
127 Askew Road, Shepherds Bush, London W12 9AU
Northfields (Shepherd’s Bush branch)'s London office at 127 Askew Road is rated 4.6 out of 5 across 287 reviews on two platforms, including 285 Google reviews rated 4.6. The 2 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleNorthfields Estate Agents have been great to help out finding a new accommodation as soon as I arrived in London. Especially Ernest Dugbartey was very professional and always available to our requests.
Thank-you for your review Luca. Ernest was really pleased to be able to help.
4/5
GoogleTha agents are friendly and tried to help a lot. I just booked one visit and the agent was 40 mim late, but when he arrived, he was very sympathetic and helped me a lot to find a property the way I was looking. I would try them again if I still have to find another place. But I would ask for the price first and do a double check, because the price of the property they showed me was different at the time I arrived there.
Thanks for your review Fernando. We're sorry that things didn't go as smoothly as is usual. Hopefully the reasons for both (unusual) incidents were explained by your agent but we can only apologise again. We're delighted to hear that you would use us again and hope that you will give us an opportunity to help you in the future. We will ensure that next time you receive a service worthy of 5 stars.
3/5
GoogleUnfortunately we did not end up using Northfields estate agency, whilst Ernest Dugbarteyhas been amazing at following up AFTER the viewing to find out if we were interested. It’s a shame our first impressions were not so good. He arrived at the viewing ill prepared so much so that we didn’t even see one apartment as he didn’t know how to get access ! Whilst we were in a hurry he ambled along and seemed disinterested in the second viewing! Whilst it’s appreciated that he is not responsible for the owner and house there was a distinct lack of enthusiasm overall, until after the viewing. Maybe he prefers to be office based !!!
Hi Suzy. We're sorry to hear that things were not as you were expecting and that this was your first impression of us. We usually get a lot of glowing reviews for Ernest from people who really appreciate that he is not a typically pushy estate agent so it is unusual for us to hear negative feedback about him. We hope you will give us another chance in the future should you need any further help.
5/5
GoogleMy organisation has been on the hunt for accommodation with very specific requirements. I have been dealing with Ernest Dugbartey, the senior lettings consultant at the Shepherds Bush branch. He has gone over and above in his commitment to us, offering us many properties within our specifications. He is an extremely nice guy, and its been a pleasure doing business with him. I would have no hesitation in recommending him or this branch to others. He has made the search process very smooth and hassle free.
Thank-you Caroline. That's so great to hear. We're really pleased that Ernest has been able to help you find just what you were after.
5/5
GoogleLeon Shattock and his team have been very professional. The all process has been fast and we received very good advice. I would definitely recommend Northfield Estates to anyone !
Thank-you Camille. We're delighted that you found everything to be so helpful. Thanks very much for letting us know.
5/5
GoogleAmy was really helpful during the whole process. She was always ready to answer any question and help where possible. Great experience all round!
Thank you Eleanor for taking the time to write a review about Amy and how she helped you with your home move. Good to read, much appreciated. Jane for Northfields
5/5
GoogleHi. I got to know one gentleman over the phone. His name is Ernest and he was a very friendly and open person. Was happy to assist me in some situations as professional agent. Once everything was sorted throughout he still was generous enough to push through extra mile to help out if i needed anything else. Overall great guy. On the other side, one major complaint is that the landlord and agency are very sweet to you at front. All the contracts have been signed and deposits paid upfront. Agency and landlord included said that the flat was professionally cleaned. We had a business trip abroad for one week. After one week, when we moved into a flat it was catastrophic. When i called to landlady and told her the there was absolute mess. Landlord gave me a big negative email saying that it was not their fault, we signed all contracts and we did not check the flat ourself before we moved in (1 week conference abroad). We have taken pictures immediately of a dirty flat. Overall landlord didnt do anything after the phone call i made and instead of sympathy all we got was thats its all our fault. Bad relation with landlord. I would not recommend it. Reason why im still giving 5 stars is because of Ernest and few other VERY kind agents. Otherwise ITS A BIG FAT 1 start.
We're glad to hear that Ernest was very helpful in your search for a property, and sorry to hear you've had a bad experience with the previous agency and landlord who you dealt with when you moved in.
4/5
Google(Translated by Google) I was there for a 2 week internship. If one is used to the German working culture, it is a bit strange to get used to, but as soon as it comes to performance for the profession, the whole team is well informed and everyone knows exactly what to do !!! Total feedback: Top company with good and above all reliable employees! (Original) Ich war dort für 2-wöchiges Praktikum. Wenn man die deutsche Arbeitskultur gewohnt ist, ist es zuerst mal ein wenig gewöhnungsbedürftig wie dort gearbeitet wird, aber sobald es drum geht zu Leistung für den Beruf zu bringen ist das ganze Team Top informiert und alle wissen genau was zu tun ist!!! Gesamtfeedback: Top Firma mit Guten und vor allem zuverlässigen Mitarbeitern!
(Translated by Google) Thanks, Yannic, it was a pleasure to have you! (Original) Danke, Yannic, es war mir eine Freude, dich zu haben!
5/5
GoogleIndiana Jhuti was a great agent and helped me to find the best flat possible for my budget. Her way of working war really professional!
Thank you Fabia, so good to know that Indiana did a good job for you, we hope that you are settled and enjoying your new home. Jane for Northfields
5/5
GoogleGreat experience with Northfields Estate Agents, Askew Road . Caroline and her team were very professional, friendly and helpful throughout.PositiveResponsiveness, Professionalism
Thank you for your kind words regarding the Shepherds Bush team, I shall let Caroline know, she will be delighted. Much appreciated, Jane for Northfields
5/5
GoogleI must write a review as I have been impressed by the professionalism and the dedication of this team, especially of Ernest Dugbartey. He was helping all the way throught the process of looking for a new flat in London. He was on time, giving advices, finding the suitable properties for me to visit taking into account my tight timing. A very smart estate agent! I recommend warmly Nortthfields Estate Agents Shepherd's Bush.
Thank-you Claire. That's really great to hear. We will pass on your kind comments to Ernest. Thanks again for the feedback.
5/5
GoogleCharmaine Grant and her team were very helpful, patient and always friendly. I got the place I wanted, very convenient location and flat. thanks to all!
Thanks Micaela. We're so pleased you got the home you wanted.
5/5
FacebookThanks for the professional attention to the team in Pisthanger Lane, particularly Leah and Amir, who were very helpful with our purchase process. We are very happy.
?? Thank you!
1/5
GoogleNorthfields and the landlord accepted our offer and took our holding deposit, they then cancelled it a week before the start of tendency asking for £115 more per month and demanding a 24 month no break clause tenancy. This put us into a position of being homeless or be locked into terms we cant afford. Be very aware of this negotiating technique, the seem very nice up front but are not good to deal with..
Hi, Lucan, our sincere apologies that things did not go as planned with regards to you moving into a property. I understand that there were some issues which have now been resolved? If this is the case we would you be so kind as to update your review and your star rating?
5/5
GoogleI went in there just to see what kind of options they have for me. All staff was really relaxed and chill. When I went to see properties then my agent Ernest Dugbartey was the best one who you can go with. And he has a nice car as well :) Really cool guy! Keep up the work guys!
5/5
GoogleVery professional and great service, I bought my first home through them - everyone is very helpful and accommodating- Specially the agent who helped me out with my purchase, Paul Cwiek.
Dear Amir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRachel was really lovely, she was very helpful and polite. A pleasure to deal with.
Thanks Yvonne, That's good to read, I shall let Rachel know. Best wishes, Jane for Northfields
5/5
GoogleBrilliant service from reception staff to sales rep Ernest Dugbartey. I was very suprise at how fast he found accomodations/properties to my specifications and continually had high posotive energy through out viewings. Also educated me and enaured all questions were answered so I made a informed decisions based on facts. If you really want a high level service I recommend you visit Ernest Dugbartey from Northfields. From A. Fagan
Thank-you Anthony. A brilliant and well informed service is what we're always aiming for and it's great to hear that this has been your experience with Ernest. Thanks again for your review.
5/5
GoogleNorthfields is great agency company with no extra charges and fees. I've had a pleasure to meet my agent Rene, he was really really helpful and patient with my searching for property, always answered all the questions we had, came out with options that I have and did his best to get that property as soon as possible. It's good agency with great agent in it, innit?
Thank-you Jindrich. We're so pleased you were happy with everything (innnit!) ;-)
5/5
GoogleClaire and Caroline at the Shepherd's Bush branch both helped me in selling my flat during what was a challenging year in the economic market! Thank you for your support, patience and proactiveness.
Dear Sarah Dalling Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleErnest Dugbartey has been excellent in assisting in my search. Consistent and always sending updates, yet never pushy. Refreshing. Keith
Thank you Keith, great to hear Ernest was so helpful in assisting with your property search.
5/5
GoogleMy experienced with Northfields Estate Agents Shepherd's Bush was amazing specially with Amy Butler. She was very professional and attentive.She listen to my needs and request.She keep me updated with email and check my progressed from time to time until i was settled. I can highly recommend this Estate Agent in finding the right house/flats for your family.PositiveResponsiveness
Dear Amethyst, Thank you for your lovely words about your recent move with Northfields and how Amy worked hard to make it as smooth as possible. Really appreciate you taking the time to write. Good luck with everything, Jane for Northfields
5/5
GoogleOur tenancy in Shepherds Bush has been handled by Matthew G who has been a great help during the whole procedure. First class service and communication throughout nothing was too much trouble and every query dealt with quickly to ensure move went ahead within the time frame. Thank you
Dear Chris O Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We hope to be of service to you again in the future. Best wishes, Northfields - Shepherds Bush
5/5
GoogleVery professional service by their consultant (Mr. Ernest Dugbartey), prompt and well-focused suggestions. Thank you Ernest!
Thank-you Dimitrios. We're happy that you're happy! :-)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northfields (Shepherd’s Bush branch)'s London office has 287 reviews across two platforms: 285 on Google, 2 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Northfields (Shepherd’s Bush branch) is rated 4.6 out of 5 across all 287 reviews, and 4.6 out of 5 on Google from 285 reviews, checked 9 October 2026.
Northfields (Shepherd’s Bush branch), 127 Askew Road, Shepherds Bush, London W12 9AU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.