MY LONDON HOME London reviews

★★★★★ 1/5

Trustpilot

Avoid at all costs

A proper nightmare: left without hot water for 2 weeks during the chilly season - no compensation (was denied by their absolutely rude staff over the phone). They "discovered" less than a week after signing that our flat was on sale and took it for granted that we would play the marketing suite for... 6 months (constant calls, emails, meetings requests at any time of the week). The tenancy ended in one of the weirdest way I never heard of anywhere else: dodgy landlord had already put another tenant in the property before end of tenancy resulting in impossibility to do any check out inventory - and we had to harass them to get our money back from the deposit and undue rent. Needless to say the staff is never answering the phone but gives your number to lots of freelance agents who call whenever they want to ask for visits. In the end, a very pricey option to find your accommodation dealing with a company who has no sense of service and rules with rude staff (I got really told off a dozen of times over the phone when complaining about issues) and dodgy landlords who do not care about laws or minimum of hygiene (such as hot water to be provided and/or repaired in the best timings possible - not quoting all the plumbers available in the capital city!)

Ben · 31 October 2017

★★★★★ 1/5

Trustpilot

Be careful handing over money

Don’t transfer them your money! The agent didn't show up to the viewing, the porter let me in to view the place. I liked it and put down £710 holding deposit. After chasing, texting and calling, agent said the wrong person authorised the flat. He then sent me details of an alternative flat that was £100/more a week in a completely different area. Don't put down a deposit! Had to chase for weeks to get my money back and never received information about the original place I wanted until asking to speak to the manager.

Dorothy · 4 October 2017

★★★★★ 5/5

Trustpilot

Sam & Team Are Great!

Sam,Apologies, I meant to email you to confirm: all quiet - and gloriously functional - on the oven front. Thank you for your prompt & attentive support, which is excellent as always.I should add, by the way, that it's not only me who thinks highly of your team. Your property inventory representative mentioned you, Harriet & Molly specifically and by name when he said how great you are to work with, how your scheduling of visits like the one I had is always efficient. His summing-up praise-phrase was: "I really like your property management team, they're brilliant to work with."Best Regards,Bill

William · 25 May 2017

★★★★★ 1/5

Trustpilot

Incompetent property managers

We moved into our flat in November 2016, besides having numerous issues (no bed, dirt, no hot water & leaking boiler, broken sofas) and worst of all broken blinds in our bedrooms that mean 24hour lights from the main road and neighbouring buildings shine in our eyes at night (while in bed). Our property manager promised to get this sorted asap. After much chasing her, messed up orders, letters to landlord, contractors not pitching etc we finally recieved the blinds and contractor arrived to fit them. Turns out THEY MEASURED THE WRONG SIZE! After all this time, I don't have the energy to chase her anymore as I know that by the time they are organised again we will be ready to move out. Goodluck to the next tennant dealing with the stress and terrible customer service from MLH. Super dissapointed that I have another 5 months of bad sleep.

Beth · 24 May 2017

★★★★★ 4/5

Trustpilot

MLH have always been extremely …

MLH have always been extremely efficient in managing the property I rent in London. My flat mate and I have only experienced one problem with the company, that was when we were renewing our contract, I believe this was a misunderstanding amongst the agents but it was sorted in the end. I would definitely recommend MLH as estate agents, they have always been quick at answering emails and phone calls and any problems we have had in the flat have always been sorted within 48 hours.

Katie · 26 April 2017

★★★★★ 5/5

Trustpilot

Flat Lettings with Miss Rebecca Wilkie

I met few times with Miss Rebecca Wilkie through my flat searching. She comes across as personable and mature with a natural curiosity about understanding customer needs. She has very friendly personality which made us to feel comfortable in any questions we asked. Definitely, she has serious dedication and pursuing excellence in her job. That's why I have already recommended Rebecca to my friends!

Panicos · 2 March 2017

★★★★★ 1/5

Trustpilot

Deceitful Agents

The agent who showed us the flat we ended up taking told us that many repairs and improvements would happen in the flat both before and during the tenancy. For instance, he said the broken lock on the front door would be fixed, the mould present along all of the windows would be removed, and the flat would be professionally cleaned before move-in. Furthermore, he said that during the first few months of our tenancy the single-glazed, mould-ridden, insecure windows would be replaced. None of these things happened and we moved out as soon as we could. I would never use these agents again as a tenant.

Thomas · 14 February 2017

★★★★★ 5/5

Trustpilot

Efficient and offers a diverse range of properties

I had the pleasure of working with Property Consultant, Milan Sidlo, who worked tirelessly to provide me with a top set of properties which fit the profile I was after. I was amazed to see what was available in London, and I have to say, I struggled to decide on which property to take in the end in the Vauxhall and South Bank area. Communication was always prompt and flexible. I would most likely be approaching My London Home first, for my future moves.

Oliver · 10 November 2016

★★★★★ 5/5

Trustpilot

Excellent service from Steve thank you !

Steve was speedy to respond and really went the extra mile to accommodate viewings. Good helpful approach and style represented the Compant very well especially on the hottest day of the year!

Karen · 30 September 2016

★★★★★ 5/5

Trustpilot

Helpful and knowledgeable staff

Understanding our expectations and needs very well, My London Home staff were very helpful from the beginning and throughout the process of the sale of our Westminster (postcode: SW1P 2NB) flat in Vincent House, Vincent Square.Hannah Taylor from the Valuation Dept. helped us set a realistic value for our property, and Michael Flynn and colleagues arranged quite a few viewings in a short time span. Being from Turkey, and having lived in the UK for only a couple of years, I was not aware of the property sale process. However, Tom Gilchrist and AdamAnker from the Sales Dept. ensured the whole process ran smoothly, and offered help whenever necessary. I would like to thank My London Home team for working so professionally.

Ms · 25 September 2016

★★★★★ 2/5

Google

Their ethos of 'next level customer service' is under false pretences. We had several account managers during our two year rental with this letting agent, all of whom rarely responded to emails; not even an acknowledgement or common sense updates. Sometimes we could go up to three weeks without any contact, even just to let us know that they were still chasing the landlord or waiting on confirmation from a third party. Having met several ex-MLH staff along the way, it seemed that simply being overloaded was the main reason tenants rarely got responses / updates, which I can empathise with to an extent having worked as an AM myself. Unfortunately, I'm not the only tenant that has had this experience with MLH, so it was no surprise that when our boiler broke we were without hot water for two weeks and when our dishwasher broke we were without for several months. It's such a shame and a big disappointment because after reading everyone else's Google reviews before we first started renting through MLH, it all sounded so great, but it isn't and wasn't.

Natasha · 16 June 2016

★★★★★ 1/5

Google

Please do not trust MylondonHome agency, they never refund the deposit back to the tenant. My friend and I have been waiting for so long, really long, HALF YEAR to wait for the deposit. They sent me thousands of emails saying they gonna release my deposit as soon as possible. But that means nothing. I have wasted a lot of my time on chasing with them regarding with my deposit. MylondonHome is definitely not a reliable agency. Also nearly 2 month before I checked out from the property, they asked for bring new clients come to the property from morning to the evening, I always said ok because that is legally as shown on the contract. But, I couldn't stand it day by day because they do disturb my life, and sometimes they brought new clients came to the property without my permission. Now I decide to find a lawyer to help me apply the appeal to the government. Please never trust MylondonHome.

Jinn · 16 June 2016

★★★★★ 5/5

Trustpilot

Yure is a really nice gentleman

Yure is a really nice gentleman, who gave me a lot of help, such as keep the property for me, and discuss the price with the landlord, after I looked one property, he can introduce another one which fit my demand but better. Although because my personal reason I cannot sign the contract for now, he still really patient and very kind.

Ms · 14 May 2018

★★★★★ 5/5

Trustpilot

Excellent service from Harriet Sexton

Harriet is one of the best property managers we have had. She has a calm friendly manner and is courteous, professional and efficient. Email queries and all property matters are attended to promptly. She also often takes the trouble to telephone progress reports. She definitely goes the extra mile and has done a lot to take the frustration out of being a landlord.

Roger · 11 January 2017

★★★★★ 5/5

Google

I had an excellent experience during my 4 years of Tenancy with MyLondonHome. Everyone who has assisted me when required was always kind and very efficient. Particularly Matthew Ross has had promptly resolved any outstanding issue with clear answers and high efficiency. I will not hesitate to recommend this letting Agency in future if I will be requested to suggest a quality service.

Luca · 16 June 2016

★★★★★ 5/5

Trustpilot

Superb service

Amit Patel was probably one of the friendliest and most professional property consultants I have met. While we only had a quick viewing of the property, he efficiently showed us around and had every little detail in the back of his head. It was a pleasure to meet him and I would highly recommend him to anyone in London looking for a flat.

Josef · 16 June 2016

★★★★★ 4/5

Trustpilot

Emily has been really helpful and …

Emily has been really helpful and responsive to requests. She recently dealt with the renewal of a tenancy efficiently and with no fuss. She is a very good addition to the team. Considering she has only recently joined the team at Central PM she is working to resolve an old, quite small, issue that arose before she arrived and that is appreciated.

SVJ · 4 September 2017

★★★★★ 5/5

Trustpilot

I would happily recommend MyLondonHome …

I would happily recommend MyLondonHome to any of our clients. Rebecca gave us an outstanding service. She found and forwarded a great choice of apartments that fulfilled our very specific requirements. When we met with Rebecca to carry out our viewings we found her to be personable, fun and above all professional. Rebecca followed up any queries we had immediately and would always be able to suggest alternatives. We look forward to working with MyLondonHome in the future.

Amanda · 18 May 2017

★★★★★ 5/5

Trustpilot

Michael Flynn was very helpful

Michael Flynn was very helpful and knowledgeable with our property search. He was committed to helping us find the right place for us, and was always polite and responsive.

Mr · 19 May 2017

★★★★★ 5/5

Google

Luke is very very helpful! Helped me found my dream flat!

Jason · 12 October 2024

★★★★★ 5/5

Trustpilot

Michael Flynn from MyLondonHome was the…

Michael Flynn from MyLondonHome was the best lettings agent we engaged with when we were searching for a flat. He was friendly, honest about the flats we were viewing and took our feedback into account before suggesting other properties to look at. He was also prepared to schedule viewings around our work commitments which was hugely appreciated. Thanks Michael!

Venetia · 4 April 2018

★★★★★ 4/5

Trustpilot

Professional and Reliable Service

I have worked with MLH for many years and have found Christian Barr and the sales team to be a reliable and professional group! Working tirelessly to get the best possible offers for my clients and coordinating with the various parties to get contracts exchanged as quickly as possible.Most happy to be working with Christian and the team at MLH!

Suzanna · 7 July 2016

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY LIKE THE BUBONIC PLAGUE

Hands down the worst letting experience of my entire life. I have been living in this property since June 16th and it is now September 26th, and I requested 3 simple maintenance issues to be fixed upon moving in. I STILL to this day have not had anybody round to fix any of these issues. The property managers are absolutely f***ing useless, it's genuinely painful communicating with them in any way shape or form.

Jack · 25 September 2018

★★★★★ 5/5

Trustpilot

MyLondonHome gave me the impartial…

MyLondonHome gave me the impartial advise and support I needed to support the sale of my apartment. Timelines were tight as this was a contract reassignment but they really came through! I listed the property with a few agents, but it was MyLondonHome that managed to get a sale through at the best price. Thanks again!

Seivar · 5 September 2019