Trusted Agent profile · London
★★★★★
1,158 reviews across 2 platforms
231 Vauxhall Bridge Road, London, SW1V 1AD
MY LONDON HOME's office in London, at 231 Vauxhall Bridge Road, is rated 4.6 out of 5 across 1,158 reviews on two platforms, including 329 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI would like to recommend My London Home Estate Agents and my agent, Danny, in particular, who was helping me with my rental search in London. Danny made it much more enjoyable, fun, and less stressful. I really appreciated when Danny was showing me his favorite neighbourhoods in London. Danny is very knowledgeable about the market and has lots of passion for helping his customers. He is very reliable and understands the customers' needs very well. I'm grateful for all his help. Anna
5/5
GoogleThe team at Mylondonhome went above and beyond in terms of helping me with my apartment search. I'd been renting a property managed by them which I had to vacate on an emergency basis due to the landlord and they supported my through this …
Thank you so much for your kind words and for sharing your experience with MyLondonHome! We're delighted to hear that Lucy, Danny and the team could support you through such a challenging time and help you find a new home so quickly. Your … More
5/5
GoogleWe recently sold our flat through MyLondonHome. Our estate agent was Andrew at the Waterloo office. He was very professional and provided timely updates to us both on how viewings went as well as any questions we had. He ended up finding us a good buyer who we hope will be very happy in our flat!
Hi Lauren, thanks for the review. I’m pleased we got the sale agreed and kept everything clear and well-communicated throughout. All the best, Andrew
5/5
GoogleI had a fantastic experience working with MyLondonHome, and especially with Danny. From the very beginning, Danny was professional, approachable, and incredibly knowledgeable about the property I was looking for. He took the time to …
Thank you for your kind words! We're delighted to hear that Danny provided such exceptional service. We truly appreciate your feedback and are here to help should you need anything in the future.
5/5
GoogleBrilliant experience sourcing and signing for an apartment in London. Five star customer care from start to finish, and continued care, with excellent communication and top effort. A very special thanks to Danny and Alissa.
Thank you for your review! We're so pleased you had a great experience and appreciated Danny and Alissa’s efforts. If you need anything, we’re here to help. Enjoy your new apartment!
5/5
GoogleDanny has been absolutely phenomenal throughout the entire process of finding and securing my new home. From the very first interaction, he showed incredible dedication, professionalism, and genuine care for my needs. …
Thank you, we’re delighted to hear how Danny made your home-finding journey both successful and enjoyable. We’ll be sure to share your kind words with him. If there’s anything else we can do for you, please don’t hesitate to get in touch!
5/5
GoogleDanny is a really great agent!Even though our offer didn’t get accepted he did the best he can thanks for his services
Thank you for your kind words. We’re sorry your offer wasn’t successful this time, but we truly appreciate your positive feedback and hope we can assist you again in the future.
5/5
TrustpilotChris was quite simply the epitome of…
Chris was quite simply the epitome of what an estate agent should aspire to be during our experience as first time buyers. He was extremely informative about the property on our first few viewings of the property and then guided us through the process in a supportive, diligent and professional manner right up until we received the keys. He was always on hand to either talk on the phone or text throughout all the potentially overwhelming moments, and his wisdom and reassurance made a significant impact on our experience and general happiness throughout the past few months.
Thanks for the great review Theo! We really appreciate you taking the time to share your experience with us, we agree, Chris is fantasic. And congratulations on your new home!
5/5
TrustpilotMyLondonHome were awesome
MyLondonHome were awesome at finding different types of places to look at to compare and then ultimately finding the right place for the right budget. During the purchase they made the process take less time by keeping everyone updated at various stages. I would highly recommend them if you are looking to buy or sell
5/5
GoogleAlissa has been great dealing with my move-in dates, issues and concerns dealth accordingly in time. Great work at this agency! Love moving in to their new flat!
Thank you so much for your kind words! We're thrilled to hear that Alissa provided such great support with your move-in dates and addressed your concerns promptly. It's wonderful to know you're happy with your new flat and the service from our team. Wishing you all the best in your new home!
5/5
GoogleThe team at MyLondon Home provided an outstanding service in the sale of my property. They have an unrivalled expertise in London and, despite a demanding buyer, were able to manage the relationships smoothly and provide all of the support and reassurances needed to make the sale and support both sides through the process to completion. I cannot recommend the team highly enough and give special thanks to Dominic and Andrew who have been exemplary and worked tirelessly to support the sale. I will be using the MyLondonHome team in future.
5/5
TrustpilotResourceful, persistent agent still selling in tough market!
The standard of service I have received from My London Home has been excellent! I have now worked with them on multiple occasions, with them selling three of our apartments in as many months. In particular Jamie G. has been a pleasure to work with, his resourcefulness, persistence and how he has taken the initiative to sell these apartments in what is a difficult market is testimony of his work. I hope to continue working with this agency, and would recommend their services.
Thank you, Kieran. Jamie and the team are very grateful for your feedback. We look forward to working with you again soon!
1/5
TrustpilotAwful
I can honestly say that I have never received worse service than that of My London Home's in my entire life. Where do I start?! Maybe the incompetent property management team that took four months to "process" our paperwork? Maybe the leaking shower that took over a month to replace? Maybe not having an oven or hob for 5 weeks? Maybe when they lost a copy of our keys? Maybe the missing roll of sellotape from the inventory that they question at checkout? Aside from all of this, the worst of it all, is that they do not act honestly on behalf of the landlord. After having spoken to the landlord directly we now know that the countless times we were told the "landlord was delaying the issue" was, in fact, My London Home lying. Just take a look at the 5-star reviews on this page, they all sound like they've been written by the same person. Take a look at some of their Glassdoor reviews if you want to find out the truth..."There is also a culture of lying and misleading clients. I used to read the positive tweets/updates and faked reviews for fun as they are so different to the reality and what I heard every day." - Glassdoor, 1st July 2016.Avoid at all costs, for both tenants and landlords. The true definition of scum bags.
We are very sorry to hear about your experience, Alex. MyLondonHome Lettings & Property Management was acquired by Stirling Ackroyd in early 2018. Please contact your property manager, who I'm sure will be able to help or email us on office@mylondonhome.com for details on how to contact them.Kind Regards,Customer Care Team MyLondonHome
5/5
TrustpilotSatiesfied Indonesian Customer
I loved working with My London Home. They are very professional and have great services. Everything went smoothly despite the distance, time difference and language barrier from the get go. I felt so much appreciated because they actually listened to my wishes and worked hard to meet my needs. They offered competitive agent fees and given me the highest rent fee among the other agent. I will definitely contact them again when I have another apartment to leased in London.
Thanks Felix, we at MyLondonHome loved working with you too! We look forward to further business to come.
5/5
TrustpilotRebecca Sweeney
My only contact with MyLondonHOme was Rebecca Sweeney. Despite the fact that I ended up with a flat that she did not show me, Rebecca was creative, effective and responsive to my needs. She showed flexibility in timing to adjust to my availability and was quick to understand what i was looking for and then lining up several options for me. All done with a healthy dose of good humor and sensible comments to every flat. Kudos to Rebecca, and thanks!
We're delighted that you were pleased with Rebecca's work! Thank you for your kind words, hopefully you will consider us again during your future endeavors.
5/5
TrustpilotGreat Service
We would recommend MyLondonHome anytime. We have been renting with them for three months and their service has been excellent. Chris and Amit were great when we were looking for a flat and bent over backwards to make sure that we could see all the properties we were interested in, even when we changed our schedule on short notice. Since we moved in there has been some trouble with appliances, but Molly made sure that they were taken care of quickly. She dealt with the situation efficiently and was always very polite.
Thank you Anna, we're glad you had a good experience with the team, we always make sure to maintain a good synergy with each other to provide the best possible service to our clients. You recommendation is highly appreciated.
5/5
TrustpilotProfessional and Excellent At Dealing With Issues
An agent is only as good as when they deal with problems. Every agent can be pleasant and polite. But when it comes to dealing with maintenance or landlord/tenant issues, many agents become difficult, slow and unresponsive. Troy at MyLondonHome is an example of a property manager in an agent who deals with issues head on and gets to the bottom of them quickly and efficiently. That's great, but what sets Troy apart is the way in which he does it. Calm, professional and treating all parties with respect (including the tenants). Troy is highly skilled on the phone and exceptionally organised (polite calls and chasing where required until the issue is resolved). Having dealt with many property managers, I could safely say that Troy is probably one of the best, if not THE best I have encountered. Thank you Troy and MyLondonHome
Very high praise! Thank you Justin, we're glad you share our values, in the end we believe that great service is key. We're very appreciative of the fact that you acknowledged Troy's endeavour to be as professional, responsive and organised as possible. We look forward to continued business with you.
5/5
GoogleAlissa is an outstanding! She was incredibly responsive, knowledgeable, and went above and beyond to help . Her attention to detail, professionalism, and dedication made the entire process smooth and stress-free. I highly recommend Alissa to anyone looking for a reliable and caring agent, she truly delivers exceptional service!
1/5
GoogleWorst agent ever encountered - Found issues on move in date and impossible to get it solved even after months - Agent hid the fact that the property had many many issues - Agent ignored me as soon as you sign the contract and no longer cares about the tenant - Possibly the worst service I have had in my life
Dear Anthony, Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of your expectations. At MyLondonHome, we strive to address any concerns raised by tenants and resolve them as efficiently as possible. We would like to clarify that the property’s condition was presented transparently during the online viewing, and the decision to proceed was made with a clear understanding of its state and price. We are proud of the ethical standards we uphold and are saddened by any suggestion otherwise. Our records also show that communication has been open and consistent throughout your tenancy. For example, the dedicated WhatsApp group chat with your Tenancy Manager has provided a direct line for updates, feedback, and resolving concerns collaboratively. Regarding the specific issue with the shower, our team worked proactively to coordinate multiple contractor visits to address the problem. Unfortunately, delays occurred due to challenges in sourcing and fitting the required parts, factors outside our control. We regret the inconvenience this caused and appreciate your patience while we worked toward a resolution. Please rest assured that we are continuously reviewing our processes to improve contractor oversight and ensure smoother resolutions for our tenants in the future. If you would like to discuss this further, we’d be happy to assist, please contact us directly at propertymanagement@mylondonhome.com or 020 7227 0049. Thank you again for your feedback. Kind regards, The MyLondonHome Team
5/5
TrustpilotEmily Marshall review
Emily has been a superstar with every communication i had with her, very proactive and good follow through. She arranged for a cleaner to come clean my balcony and, when nothing has actually been done, she are-arranged for the same company to come again and ensured they have done the job - thank you!no request has been too big so far and i am very pleased i chose MyLondonHome as my agency. 5* all around.
Thank you Anamaria. We're delighted you had a good experience with Milan, Honor and Laila. The three, and the rest of the team are all tirelessly dedicated to offering you the best service they can and its lovely to hear that you had a good time.
5/5
TrustpilotEmily Marshall review
Emily has been a superstar with every communication i had with her, very proactive and good follow through. She arranged for a cleaner to come clean my balcony and, when nothing has actually been done, she are-arranged for the same company to come again and ensured they have done the job - thank you!no request has been too big so far and i am very pleased i chose MyLondonHome as my agency. 5* all around.
Thank you Anamaria. We're delighted you had a good experience with Milan, Honor and Laila. The three, and the rest of the team are all tirelessly dedicated to offering you the best service they can and its lovely to hear that you had a good time.
5/5
GoogleDominic was fantastic! It took 5 months for our purchase to complete and he was helpful, accessible and communicative throughout the entire process. He really helped us push thing an over the finish line when we got to the end of the process, helping us avoid having to move into temporary accommodation between properties. We would certainly recommend him to anyone!
5/5
GoogleAfter a longer than expected process due to difficult market conditions and nervous buyers the MLH team got the sale completed by good strategic marketing and then keeping on top of viewers and offers to get the sale deal done.
Thank you for the review, William. I’m pleased the approach and persistence helped get the deal over the line. Steven
5/5
TrustpilotA successful first time home purchase!
Dominic was fantastic! It took 5 months for our purchase to complete and he was helpful, accessible and communicative throughout the entire process. He really helped us push thing an over the finish line when we got to the end of the process, helping us avoid having to move into temporary accommodation between properties. We would certainly recommend him to anyone!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
MY LONDON HOME's London office has 1,158 reviews across two platforms: 329 on Google, 829 on Trustpilot.
MY LONDON HOME London is rated 4.6 out of 5 across all 1,158 reviews, and 4.4 out of 5 on Google from 329 reviews.
MY LONDON HOME London, 231 Vauxhall Bridge Road, London, SW1V 1AD.
