Trusted Agent profile · London
★★★★★
1,173 reviews across 2 platforms
231 Vauxhall Bridge Road, London, SW1V 1AD
MY LONDON HOME's office in London, at 231 Vauxhall Bridge Road, is rated 4.6 out of 5 across 1,173 reviews on two platforms, including 344 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. MY LONDON HOME hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAlissa is an outstanding! She was incredibly responsive, knowledgeable, and went above and beyond to help . Her attention to detail, professionalism, and dedication made the entire process smooth and stress-free. I highly recommend Alissa to anyone looking for a reliable and caring agent, she truly delivers exceptional service!
5/5
GoogleSold a property with My London Home and found them to be extremely professional and knowledgeable throughout. Gave very good advice and kept me well informed along the process. Would definitely use again.
Thank you very much for your kind review. It was a pleasure working with you on the sale of your property, and we are delighted that you found our advice, communication and service helpful throughout the process. We really appreciate your trust in MyLondonHome and would be very pleased to work with you again in the future.
1/5
GoogleWorst agent ever encountered - Found issues on move in date and impossible to get it solved even after months - Agent hid the fact that the property had many many issues - Agent ignored me as soon as you sign the contract and no longer cares about the tenant - Possibly the worst service I have had in my life
Dear Anthony, Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of your expectations. At MyLondonHome, we strive to address any concerns raised by tenants and resolve them as efficiently as possible. We would like to clarify that the property’s condition was presented transparently during the online viewing, and the decision to proceed was made with a clear understanding of its state and price. We are proud of the ethical standards we uphold and are saddened by any suggestion otherwise. Our records also show that communication has been open and consistent throughout your tenancy. For example, the dedicated WhatsApp group chat with your Tenancy Manager has provided a direct line for updates, feedback, and resolving concerns collaboratively. Regarding the specific issue with the shower, our team worked proactively to coordinate multiple contractor visits to address the problem. Unfortunately, delays occurred due to challenges in sourcing and fitting the required parts, factors outside our control. We regret the inconvenience this caused and appreciate your patience while we worked toward a resolution. Please rest assured that we are continuously reviewing our processes to improve contractor oversight and ensure smoother resolutions for our tenants in the future. If you would like to discuss this further, we’d be happy to assist, please contact us directly at propertymanagement@mylondonhome.com or 020 7227 0049. Thank you again for your feedback. Kind regards, The MyLondonHome Team
5/5
TrustpilotEmily Marshall review
Emily has been a superstar with every communication i had with her, very proactive and good follow through. She arranged for a cleaner to come clean my balcony and, when nothing has actually been done, she are-arranged for the same company to come again and ensured they have done the job - thank you!no request has been too big so far and i am very pleased i chose MyLondonHome as my agency. 5* all around.
Thank you Anamaria. We're delighted you had a good experience with Milan, Honor and Laila. The three, and the rest of the team are all tirelessly dedicated to offering you the best service they can and its lovely to hear that you had a good time.
5/5
TrustpilotEmily Marshall review
Emily has been a superstar with every communication i had with her, very proactive and good follow through. She arranged for a cleaner to come clean my balcony and, when nothing has actually been done, she are-arranged for the same company to come again and ensured they have done the job - thank you!no request has been too big so far and i am very pleased i chose MyLondonHome as my agency. 5* all around.
Thank you Anamaria. We're delighted you had a good experience with Milan, Honor and Laila. The three, and the rest of the team are all tirelessly dedicated to offering you the best service they can and its lovely to hear that you had a good time.
5/5
GoogleDominic was fantastic! It took 5 months for our purchase to complete and he was helpful, accessible and communicative throughout the entire process. He really helped us push thing an over the finish line when we got to the end of the process, helping us avoid having to move into temporary accommodation between properties. We would certainly recommend him to anyone!
5/5
TrustpilotA successful first time home purchase!
Dominic was fantastic! It took 5 months for our purchase to complete and he was helpful, accessible and communicative throughout the entire process. He really helped us push thing an over the finish line when we got to the end of the process, helping us avoid having to move into temporary accommodation between properties. We would certainly recommend him to anyone!
5/5
GoogleAfter a longer than expected process due to difficult market conditions and nervous buyers the MLH team got the sale completed by good strategic marketing and then keeping on top of viewers and offers to get the sale deal done.
Thank you for the review, William. I’m pleased the approach and persistence helped get the deal over the line. Steven
5/5
GoogleWe chose MyLondonHome as we found the staff trustworthy, easy-going and understanding our requirements from the beginning. They helped us to sell our London flat in less than 3 months and managed to find a perfect buyer for it. They helped us a lot during the sale process from sharing their professional knowledge with us, being flexible on clients’ viewing times to just helping us printing a few pages in their offices - nothing was a trouble whatever we asked for. Working with Henry, James and Steven was a pleasure and we would definitely like to recommend them to anyone who’s looking to sell or purchase a property in London.
5/5
GoogleThe team at MyLondonHome could not have been more helpful and professional, I was kept updated at every step and I felt reassured and confident in their service from the very first meeting. I would like to mention in particular Paul Sargeson for his patience and efforts. I really cannot praise him enough! He was lovely to deal with, friendly, helpful, fast and efficient dealing with any queries and always kept in communication. Thank you!PositiveResponsiveness, Professionalism
1/5
GoogleWorst agent ever encountered - Found issues on move in date and impossible to get it solved even after months - Agent hid the fact that the property had many many issues - Agent ignored me as soon as you sign the contract and no longer cares about the tenant - Possibly the worst service I have had in my life
Dear Anthony, Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of your expectations. At MyLondonHome, we strive to address any concerns raised by tenants and resolve them as efficiently as possible. We would like to clarify that the property’s condition was presented transparently during the online viewing, and the decision to proceed was made with a clear understanding of its state and price. We are proud of the ethical standards we uphold and are saddened by any suggestion otherwise. Our records also show that communication has been open and consistent throughout your tenancy. For example, the dedicated WhatsApp group chat with your Tenancy Manager has provided a direct line for updates, feedback, and resolving concerns collaboratively. Regarding the specific issue with the shower, our team worked proactively to coordinate multiple contractor visits to address the problem. Unfortunately, delays occurred due to challenges in sourcing and fitting the required parts, factors outside our control. We regret the inconvenience this caused and appreciate your patience while we worked toward a resolution. Please rest assured that we are continuously reviewing our processes to improve contractor oversight and ensure smoother resolutions for our tenants in the future. If you would like to discuss this further, we’d be happy to assist, please contact us directly at propertymanagement@mylondonhome.com or 020 7227 0049. Thank you again for your feedback. Kind regards, The MyLondonHome Team
5/5
TrustpilotSam Loader has been wonderful in …
Sam Loader has been wonderful in dealing with a number of issues on our behalf. He has approached everything with tenacity, efficiency, patience and diligence. He is always prompt, responsive and client friendly. He has never ignored a question or request and if he cannot give an answer immediately he will always give acknowledgment that it is being followed up. We thoroughly recommend his outstanding service.
We're glad you were satisfied whit Sam's hard work and dedication to good service, thank you very much for the recommendation! It's always a pleasure.
5/5
GoogleI had dealt with MLH on previous occasions as they had been my letting agents, so when a sale fell through via another agent, MLH were an obvious choice to pick up the phone to. My contact point, Chris Ashman-Adams is a rare gem among estate agents. Professional, communicative, transparent and updates were always by phone call rather than the easy way out via email. Chris epitomises what estate agents should be. Thank you MLH for a job well done. RJD
4/5
TrustpilotMolly feedback
Molly has been really helpful and professional at all times. Molly has always responded to any queries we've had in a reasonable time, and has been very understanding to our needs. It's been good to know we can deal with someone reliable in your company, and she is a great asset to your team.ThanksBeverley Marsden and Kobi Rahman (Flat 209 - Pacific Wharf)
Thank you for the review Beverley, we're delighted Molly was able to help! We're certain, if any other issues arise in the future, Molly will offer the same brilliant service again.
5/5
TrustpilotVery positive experience as a tenant
I rented a property for three years which was managed by MyLondonHome. Molly was my key contact and I found her to be very responsive and friendly when dealing with any issues I raised. She also dealt very effectively with my check out and I was delighted when she advised my deposit will be returned in full. Thanks Molly.
Thanks Julie-Anne! Molly was delighted when she read this review! We're glad we were able to help and are sure, if any future concerns arise, we'll be there to maintain the quality of our services again.
5/5
TrustpilotSmooth process & great experience!
Bit unsure of things being my first time moving into London. But, Michael Flynn's been excellent - right through from first phone call with our enquiry, to viewing and helping us through the process. Very reassuring and honest approach to clients - Michael kept us updated and informed at all times. Would throughly reccommend My London Home!
Thank you Mr Mead, Flynn was very happy to read this response, we're always appreciative of these kind words and recommendations, it is thanks to our love for the industry and lovely customers that we continue to make our services as professional and smooth as possible. We hope you're enjoying London!
4/5
TrustpilotExcellent Experience
Excellent service from the start to the end. First, it was Rob then Chris dealing with the sell of my flat. I find the team very helpful and professional. They always provide feedback after each viewing unlike other Estate Agencies I had used in the past where one had to chase for this information. I will recommend MyLondonHome and absolutely use them again. Many thanks to Chris Ashman-Adams and Wendy Gould.
1/5
GoogleGreat experience with Adam and the team. Have sold 3 more properties through them now and every time they have delivered.
5/5
TrustpilotGreat service!
My LONDON and Andrew in particular have been great! Amazing and personable. The viewings with them have always been relaxed and made us feel at ease so we could take our time to look through properties in a lot of detail before making an offer. Would highly recommend Andrew and My LONDON!
Thank you Hamza, we think it's so important to take the time you need to look at a property. It's a big decision after all!
5/5
GoogleThe agent who assisted me on the road to purchasing my first property was Charles Jordan. Charles was extremely professional from start to finish. We were in constant dialogue along the long and painful process I endured, through no fault of his own. He was pro-active in nature and worked closely with me when dealing with obstacles along the way. What separates Charles from the rest is his empathetic approach. Charles made me feel like he wanted me to find the most suitable property for my needs and not just trying to get a deal done. Can not recommend Charles enough and wish him all the best with his future endeavours. AlexPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotMy London Home Estate Agents
My experience with My London Home Estate Agents has been excellent. Adam’s enthusiasm, dedication, professionalism, approachability and practicality made a huge difference in a rollercoaster experience in our sale and purchase. While all around looked rather bleak on occasion due to the all encompassing COVID19 he managed to smooth the way to what had been a good conclusion. It was his patience, understanding, effort and competence that made a long and arduous undertaking bearable for us. Adam went that extra mile to help and it is for all this I will recommend My London Home Estate Agents to any prospective client.
5/5
TrustpilotUseful viewing
The viewing organised by Rebecca was well organised and importantly knowledge was good regarding the block and questions were answered. Continued to be helpful in searching for an apartment sending us details of properties and keeping in contact when appropriate. Good experience. She was very personable and easy to talk to. Thank you.
Thank you for your review Louise! We also recognise Rebecca as a star lettings agent, so we're glad you do too. Of course she's been made aware of this review and is no doubt delighted to have read your kind words.
5/5
GoogleDanny and Steven received me. They are all very friendly. Danny is a very funny agent. He is very punctuary and gentlemanly.
5/5
TrustpilotExcellent
My husband and I dealt with Adam Anker and we were most impressed by his professionalism. He was polite, willing to help, gave us good advice and at no time did he put any pressure on us as some estate agents tend to do. We would certainly not hesitate to recommend him.
Thank you for your kind words about Adam Lady Meyer. We always make sure to maintain the uppermost level of professionalism in our work, we're very pleased that you found Adam to be such a great help and greatly appreciate your recommendation.
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Tell us what you need and we'll put you in touch. MY LONDON HOME hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
