MY LONDON HOME London reviews

★★★★★ 5/5

Trustpilot

Excellent Service. Would recommend Sam Marco to anyone looking for property in London

Sam Marco is an excellent and professional agent. He is as good as they get. I've been in the property business myself for 20 years, and must say Sam is probably the best agent I've used.

HSA · 28 September 2016

★★★★★ 5/5

Trustpilot

Compliments to a great & diligent staff - Harriet Sexton

The actual value of any company is based on the personnels, they are the frontline of the company. After having dealt with MyLondonHome these past years, I can truly vouch for the diligence & assistance of their staff, especially Harriet who has assisted me in my properties matter even from different time zones which is over & beyond the call of her duty.Hats off to her !Peter Ng

KL · 25 July 2016

★★★★★ 5/5

Trustpilot

Very helpful!

Rebecca, Honor and Gabija were fantastic in their support in helping me find an apartment, viewings and keeping me informed on what was happening. Great service and I really appreciated it.Cherelle, Jasmine and Molly have also been really helpful with inventory check in process and property management queries. Communication is very quick and everything has run smoothly.Overall very positive process and would highly recommend their services.Thanks all

Yoshi · 25 August 2017

★★★★★ 5/5

Trustpilot

Attention to detail Service

Jasmine Adjepong is the agent that helped me checked-in in my new flat.She was very professional and even when I gave her a short notice for being there earlier she managed to be on time without having me waiting.Very polite and helpful showing me the flat and how the appliances work.Generally speaking, a very good and organised team wiling to help the tenants and respecting their rights.

V · 23 August 2017

★★★★★ 5/5

Trustpilot

Best agents in town

I can't recommend MyLondonHome enough & in particular Ozi who kept potential buyers coming through the door. I initially had the property on YOPA but not one single viewing but all that changed when Ozi got involved & after 6 months I completed my property sale. I seriously wouldn't bother with any other Agents if you want to sell.

Paul · 4 March 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service! From day one I approached MyLondon Homes their service has been incredible. In particular I would like to thank Remzi H for his constant followup , updating me regularly though emails ,phone calls and always ready to answer any queries we may have. So appreciative of his help over the months helping to push the sale of our apartment through!Thanks again Remzi and MLH:)

Carrie · 11 April 2018

★★★★★ 5/5

Trustpilot

Truly above and beyond

I dread dealing with estate agents, but I have to say, MyLondonHome made me change my mind. The team truly went above and beyond on every measure, and took us to MANY viewings till we were happy. Felicity was an absolute star, and genuinely such a nice person. Next time I have to move I'll go straight to them, and not bother with any other estate agent!

Jilly · 27 January 2017

★★★★★ 5/5

Trustpilot

A big thanks to Chris Ashman-Adams and…

A big thanks to Chris Ashman-Adams and team from My London Home for helping us get Our London Home! Chris was always available, helpful, and supported us through the entire process from making an offer, negotiation, chasing up both solicitors, and meeting us at the new home to congratulate us on moving in day!

Devesh · 24 January 2022

★★★★★ 2/5

Google

Honestly, I don't know why I've paid them fees. It's been 2 months since I moved in and there are things that are still broken in the apartment. My husband and I have had to follow up with My London Home multiple times throughout the week to try to get a contractor to come in. Last week, they asked me if a contractor had come in when they never confirmed a date with me! Finally, today they've let me know that the landlord and contractor would be coming in with only 3 hours notice, which is against renting regulations. I figured I would rejig my schedule since I wanted this fixed but now they're 45 mins late and still haven't shown up.

Naomi · 16 June 2019

★★★★★ 1/5

Google

The worst costumer service when it comes to property management. They will do everything to take your money prior move in, but later when you move in, and have questions you have to wait your mails to be answered for 2 weeks. You will be passed from agent to agent which means always explain again what is the question or issue. Some of them has attitude too. Despite our super prime luxury property in Embassy Gardens in London serviced by My London Home is not even near to prime level what they are selling themselves. It’s been nearly 3 month when we have moved out of our property but the deposit still hasn’t been released. Last week I called agent since beginning of the week, she then confirmed she has received confirmation from landlord mid week, today one week later I have to chase her by number of phone calls for update and reason why she still did not send the confirmation from landlord last week.

Marta · 16 June 2019

★★★★★ 5/5

Trustpilot

Sam and Will were great in assisting…

Sam and Will were great in assisting with the move-in.Will was particularly helpful. Upon arrival at the building (which was a new build), we discovered t hat the furniture was not ready. There was a confusion on the developer's side. Will stayed late to trouble shoot and help transport our luggage from the taxi to the apartment. He also helped arrange a hotel for us.

CK · 9 May 2018

★★★★★ 5/5

Trustpilot

Thank You Molly!

Molly of the South Bank Team has been very helpful throughout my tenancy in a MLH-managed flat. She's clear, prompt, considerate, and thoughtful - no matter what kind of news she's delivering - and she goes out of her way to make it pleasant & productive to work with MLH. Thank you Molly - and I look forward to working more with you & your team!

William · 29 March 2017

★★★★★ 4/5

Trustpilot

Molly, MyLondonHome

Molly has been helpful and persistent in following up with my tenant on her rental shortfall and successfully recovered the amount. Although this shouldn't have happened in the first place and terribly frustrating for me, it was a relief that she finally succeeded When her previous colleagues have failed and her persistence paid off. She's very professional and gets things done, definitely an asset to myLondonhome.

Amy · 9 February 2017

★★★★★ 5/5

Trustpilot

Outstanding service from Basima and James

Outstanding service from MyLondonHome. Basima Hakim was fantastic and found me the perfect property. James Duddridge went above and beyond to chase up all the solicitors and helped complete the purchase as quickly as possible since a strict deadline needed to be met. I highly recommend MLH and would undoubtedly use them again in the future.

Bas · 22 June 2021

★★★★★ 5/5

Trustpilot

An excellent service continues..

My London Home continues to provide an excellent service. And Millicent Jobson is no exception. Once again, MLH has assigned us a brilliant property manager. She is everything you want a property manager to be: very friendly and polite; calm and patient; professional and knowledgeable; always knowing how to proceed in any situation. We are extremely luck to have her. Please don't go anywhere!

S · 16 August 2018

★★★★★ 5/5

Trustpilot

MLH Property Management Team, H. Sexton

I have been dealing with My London Home for about a year now, and they have been fantastic so far. The property management team are incredibly professional and efficient. A special mention to Harriet Sexton for her great help in renewing the contract for my current flat and for her continuous attention to all the small property issues I raise. Thank you all very much.

Nour · 21 September 2017

★★★★★ 5/5

Google

I received full support and regular engagement from the team throughout my purchase. As a first time buyer, it can be quite overwhelming but Kevin Pinto, Tom Gilchrist and Wendy Gould were always quick to respond, and helpful in all matters. I felt as though I was in safe hands and highly recommend them!PositiveResponsiveness, Professionalism

Gary · 26 August 2021

★★★★★ 1/5

Google

Please keep away at any cost. The service is appalling they don’t call you back they lie and they use dirty tricks. They do t deliver what they promise and if you don’t get it in writing then you’re doomed, that was our mistake in the beginning for trusting them just verbally. We had problems from the very beginning with the exchanging of contracts to follow up calls. They never admit to be wrong, the agents are rude and talk to you in a very aggressive manner. We had to wait for 5 months of continuous chasing up in order to have some repair done to the property. To cut a long story short the list of problems are enormous and their answer is always the same we tried to contact you but you were not available. All lies. Also do not believe on the fake positive reviews in here it’s all done by themselves and their friends I counted over 15 negatives reviews in here, only then the positive reviews started to pop up. DO NOT TRUST THEM. We are looking to get out ASAP, and they better not try anything funny with our deposit, like people were mentioning in here.

BLDYOUNG · 16 June 2018

★★★★★ 5/5

Google

Looking for a property to rent in London Rebecca could simply not have been more helpful and made a typically painful process exceptionally smooth if not even enjoyable! She was easy to contact, responded quickly to our queries and was super flexible with arranging viewings which can always be a challenging if you are working during the week. I cannot recommend Rebecca highly enough.

Matt · 16 June 2018

★★★★★ 1/5

Google

Take weeks to reply to emails once you start working with them and usually don't reply before sending reminders. It has been 2 months I have left the flat and still no news from my deposit. When I arrived in London, they told me I couldn't have the flat because I hadn't paid the first rent whereas I had never been told I had to pay it before moving in. I think it is truly the least efficient company I have worked with in my life. Happy new year.

Ned · 16 June 2018

★★★★★ 1/5

Trustpilot

Terrible experience - do not use this agency!

I had a very bad experience with MyLondonHome (in particular southbank office). When I entered the property the flat was dirty (not professionally cleaned as the contract said), the walls were covered with food and a lot of things were damaged (irradiators, boiler, sinks...) They did not help me until I had to personally contact the landlady. Moreover, when I left the apartment they sent me a document lying about the amount of my deposit and trying to get money from everywhere. Expensive check in/check out fees and very bad service.

Mar · 7 February 2018

★★★★★ 1/5

Trustpilot

Ghost listings

MyLondonHome were advertising flats at a London building. When I contacted them to organise a viewing of one of the flats, they claimed this flat had just gotten sold and there was no flat left for sale in that building. Obviously they had plenty of other properties they could show me.I later found out from other agents that the flats were indeed available (and we had a viewing with them).It looks like MyLondonHome is doing ghost listings to catch people's attention.

Ricardo · 23 January 2018

★★★★★ 1/5

Trustpilot

the worst company ever

My London Home is an disorganized company. They are not professional at all in any aspect and you will find yourself just working instead of them. They have no idea about what is going on most of the time, they ignore your email and are not helpful in any situation. We constantly had to remind them about anything. We also had to correct the information given in the email coming from them or making them realize that they were providing the wrong documents for us to sign.The worst company with the worst staff we ever dealt with.

Giulia · 21 December 2017

★★★★★ 5/5

Trustpilot

100% Satisfaction

Tom Gilchrist has been very professional and trustworthy throughout the whole purchase process. From flat searching to completion, he has treated me with patience and was very keen to help. He followed up closely on the steps leading to completion which gives a peace of mind to an international investor like myself. Would highly recommend Tom and MyLondonHome to any home finders out there.

Sofia · 2 December 2017