MY LONDON HOME London reviews

★★★★★ 1/5

Trustpilot

It is a terrible agency!!

It is a terrible agency!!! I will not advise anyone to use their services as their not honest. We agreed that they will be furnishing the flat before we arrive, we have paid them 6 month in total so £18 600 in total and we moved in 10 days ago and we still havent had any furniture at all. Also, they've added extra charges.When we arrived on Friday night to their office to get the keys, due to the extra charges they've added we were short of £120 out of the £18 600 that they already received and they didn't want to let us move in the property even though this was during the freezing week. They were waiting to received the extra £120 from us before giving us the keys even though we've showed them the proof. Because it was an international transfert the £120 took 4 days to arrive, and during this time we had to pay an hotel and MyLondonHome made us pay for the property from Friday even though we didnt have access for 4 days.We are buying the furniture ourselves and they do not want to hear anything. And they are so much more. Avoid this agency!

Shafy · 9 March 2018

★★★★★ 1/5

Trustpilot

The worse customer experience ever

The worse customer experience ever. Do not recommend. On the day we wanted to move in the apartment was not clean and the keys were not left at the concierge as per agreement. The issues to be fixed never repaired and at the end of tenancy we have been charged for everything that has been faulty from the very beginning. We have been waiting for the deposit 3 months and we had to raise a dispute with MyDeposits as they wanted to reduce the deposit amount by half.

Maria · 8 March 2018

★★★★★ 5/5

Trustpilot

Fast no-nonsense service

Michael was extremely helpful and friendly. He was knowledgeable on the property’s history and the details of the flat and got our deal done quickly. Really happy with the service I received.

Angelica · 25 January 2018

★★★★★ 5/5

Trustpilot

MyLondonHome - Highly recommended agents for Letting in Nine Elms area

Fantastic experience and customer service from the MyLondonHome team.Swift callback on initial interest, with follow up calls. Extremely fast liaison with concierge and apartment management teams on my behalf (and this was prior to me even assigning them as agents).Flexible on terms and happy to have the discussion within reason.Full end to end management of flat furnishing. Highly responsive and liaised with even furniture suppliers to deal with delivery issues. Managed the tennant expectations.In general super pleased with MyLondonHome!Thanks guys! Being so far away from my Property, you guys have given me confidence that it is being well managed and my interests are looked after.

NineElmsPropOwner · 1 December 2017

★★★★★ 5/5

Trustpilot

Excellent service and customer care

Following my recent move from Cornwall to London, it was a pleasure to deal with Adam Hill at MyLondonHome who tried everything possible to help me secure a very good deal for a gorgeous property in a very nice part of Lambeth. Sticking to my budget was a priority for me and he went the extra mile to try and help me achieve this even providing essential information to help me reach my decision. Most importantly I felt that he paid attention to what my needs were and tried to help me get what I wanted and he was very pleasant and polite throughout the process. Much appreciated.

Lindy · 8 November 2017

★★★★★ 5/5

Trustpilot

Emily has been extremely helpful in …

Emily has been extremely helpful in coordinating the move-out and move-in process at my property. She was always prompt in handling my queries in a very professional manner, and extremely helpful overall.

Mahmood · 4 November 2017

★★★★★ 5/5

Trustpilot

Great experience renting in London

Kinan provided excellent service to help me find my flat. He came same-day to conduct a viewing after calling him, and was communicative and responsive throughout. When there was a problem with the first property I put an offer on (outside of Kinan's control) he went the extra mile to correct the situation for us and find us a great flat. A month into my tenancy now, I have made one maintenance request which was dealt with within a day.The inventory was done incredibly thoroughly - perhaps overly so, but much better than an incomplete inventory which I then would have had to spend hours amending to note every small flaw with the flat.Having dealt with other agents in London, the experience so far has been stellar - would recommend MLH, and Kinan, with no hesitation.

Alessandro · 17 October 2017

★★★★★ 5/5

Trustpilot

Best manager Jonathan!!!!!

Jonathan Ofori helped me with finding my new home. And I couldn't be more pleased with his services, and this is the best agent so far. He was very very helpful and patient and honest!! He has such good quality that I could rely him like a friend on choosing homes.I would also like to ask him for future help when I move home. Thank you, and I already recommended this agent and company to my friends around me! Thank you!

Jade · 4 October 2017

★★★★★ 5/5

Google

Fast, efficient and friendly service. When hit with tight timescales the team managed the sale to achieve this.

Mark · 16 April 2025

★★★★★ 5/5

Trustpilot

My London home is One of the best …

If you thinking of renting a flat or get someone to manage your apartment my London home the best option They are the people Who you can rely on them To get you the right choice with the best option Specially the communication with the management team you will find it very helpful Through the all time with the latest update to make things get successful I would like to take this opportunity and give a high recommendation to ms:- molly And say thanks for the effort you do to all your clients I really appreciate it wishing them all the best

Aziz · 30 August 2017

★★★★★ 1/5

Trustpilot

We had an absolutely awful experience …

We had an absolutely awful experience with MyLondonHome. We made an offer on an apartment and were told that there were multiple offers on the apartment so we were asked if we would increase our offer. We increased our offer and were told that our offer was accepted by the Landlord. We were also told that if we wanted to accept the apartment and receive a confirmation, we needed to pay the agency fees and 2 weeks rent to hold the apartment (and the apartment would be taken off the market). We were told that we needed to pay this immediately and could not even wait till that evening as someone else might make an offer - we decided to confirm the apartment. One week later we received an email saying that inspite of our confirmation, Mylondonhome had submitted another offer to the landlord and the landlord had chosen their offer so we would no longer be able to move into the apartment and the money we paid to hold the apartment and take it off the market would be returned to us. We cannot understand the point of making a payment to hold an apartment and take it off the market if the agency is going to continue submitting offers to the landlord.

Sarah · 7 August 2017

★★★★★ 5/5

Trustpilot

George (Senior Inventory Clerk) provided excellent service

George (Senior Inventory Clerk) impressed me greatly with a very professional, pro-active and friendly approach. He prepared an independent snagging report on my new build property and liaised efficiently with the developer to ensure they promptly deal with the issues he identified. I've asked him to go back later to check all the defects have been dealt with and have also instructed him to provide a snagging report on another property. I would urge new build buyers to obtain a snagging report from George.

Ram · 5 August 2017

★★★★★ 5/5

Google

I have had a very positive experience dealing with MyLondonHome in London and Natalie in Hong Kong has been nothing but personable and professional. Their service has been efficient and advice knowledgeable.

Winston · 16 June 2017

★★★★★ 1/5

Google

The WORST letting agency ever. First of all, never trust the pictures of the properties they post on the websites. They moved us to a dirty flat that the drain was just outside the window of my bedroom and therefore I never opened my window. Second, they don't respond to maintenance requests and they arranged appointments with engineers that did not turn up on the required day. Third, they procrastinate to deal with your deposit (worth £3600). They told us that the deposit would release within 10 days but it turned out that we still haven't received our deposit after a month (as known as THREE months after moving out). This clearly shows how this agency is trying to withhold the deposit and not keeping their words. This agency has the most unprofessional services and I feel really shameful for this agency.

Kwan · 16 June 2017

★★★★★ 1/5

Google

Absolutely shameful service. Have been tossed around all year from one agent to another because they either were fired or quit, promised all sorts of services that never manifested, and paid for a number of commodities such as internet and television that showed up 2 months late. Have been slow on all accounts and love to pass blame around for management failures and poor follow up. Would not recommend, and this is coming from one of their more expensive properties.

Robert · 16 June 2017

★★★★★ 1/5

Google

The worst experience I ever had with a letting agency. It has taken 3 months to get our deposit back after constant dispute and being on the phone almost daily. The team completely ignored us and never returned our calls. During the stay, we had some maintenance issues that were ignored and ended up charging us for the deposit. In the end after endless disputes we got almost all the deposit back. Don't use this agency if you value your time.

Ioanna · 16 June 2017

★★★★★ 1/5

Google

I've worked with many letting and estate agents in London. MyLondonHome were the least competent, most aggressive, and in several cases outright bullying towards us. The didn't know the difference between a sub-sale and a contract re-assignment, selling us the former as the latter and even fought with the solicitors to defend their incorrect interpretation. It was only after the solicitors sussed out the details that the agents backed off. They also pulled dirty tricks like emailing at 9am asking for a commitment from us then emailing again mid-afternoon to "confirm our lack of interest." I will never work with them if there's any breathing alternative.

Jackson · 16 June 2017

★★★★★ 5/5

Trustpilot

MyLondonHome is a great company

MyLondonHome is a great company, everyone is really helpful and nice.Especially Jesse when he did the check out he explained the process throughly. I would definitely recommend this company to my friends.

Sara · 1 June 2017

★★★★★ 4/5

Trustpilot

MLH recommendation

My London Home worked really well in helping me sort out repairs I needed to do to the flat before I could rent it, quickly finding me a tenant, helping chase the tenant when he was late paying his rent and especially when it came to him moving out and the admin that goes alongside that. I would recommend them to anyone looking to rent out in the area. Molly and Sam in particular worked very hard to help me.

S · 11 April 2017

★★★★★ 5/5

Trustpilot

Milan made our property search a great …

Milan made our property search a great experience! He was very supportive and gave his best to seal the deal for the property we wanted. Overall, I highly recommend MyLondonHome to everyone.

Mirela · 29 March 2017

★★★★★ 5/5

Trustpilot

Reliable & trustworthy !

Amit has been great on securing the apartment we wanted to rent; he has been quick and very understanding when dealing with us during the process. Definitely would recommend him to people!

Stephen · 24 March 2017

★★★★★ 5/5

Trustpilot

Very friendly and supportive

So far Sam has been great! Very friendly and supportive. I look forward to a good relationship as a landlord with My London Home and I believe the tenants feel supported too

Linda · 6 February 2017

★★★★★ 5/5

Trustpilot

Excellent team! My London home

Molly is a really nice property manger, she solved the problems efficiently and always do well. She always replied me as soon as possible. I strongly recommend her in this Excellent team.

Jia · 19 January 2017

★★★★★ 5/5

Trustpilot

Emily at My London Home

Dear My London HomeWe have been renting our property for over one year now and I have rented properties from many other agents in the past. It can be difficult to find a good agent, let alone one who has any care for their clients. Emily the agent who is now looking after our apartment rental is a totally different story. She is professional and polite and actually wants to fix any matters at the apartment. She has common sense too. It is a dream having Emily as our agent.I honestly have nothing bad to say about Emily. She is a brilliant agent and I would recommend her through and through.

LG · 16 January 2017