Trusted Agent profile · London
★★★★★
399 reviews across 3 platforms
Unit 1 Toronto House, Surrey Quays Road, London, SE16 7AJ
Metro Village Ltd's office in London, at Unit 1 Toronto House, is rated 4.7 out of 5 across 399 reviews on three platforms, including 395 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Metro Village Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Metro Village Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI had a few estate agents come over to value my property for rental. As soon as I met Kieran I knew we had to go with Metro. Really positive and friendly attitude and came well prepared (unlike a few others). I can't recommend these guys enough and the whole process was as smooth as anything. There were some delays here and there on my part but it was all handled very well.!
5/5
GoogleAislyn was very professional, would definitely recommend Metro Village
We're grateful for your recommendation and thrilled to hear about your positive experience with Aislyn at Metro Village. Thank you!
5/5
GoogleLola was absolutely brilliant - super reliable and very quick to respond to emails . Super kind too . Made the move run very smoothly !
5/5
GoogleWent in the office and spoke with Nicholas, really helpful and great knowledge of the area. Very informative and friendly to deal with, even though couldn't find a flat with them really useful chat and a nice chap. Well worth popping in to get better understanding of the market.
Thank you for your kind words! We're pleased to hear that Nicholas provided you with valuable insights and a positive experience.
5/5
GoogleLovely team ! Thank you to Dannie, my property manager, for the constant help
5/5
GoogleHighly professional agents. Communication is swift and information given is precise. Easily scheduled several viewings and proceeded with the one I liked the most. Special thanks to Sam who apart from doing great job went the extra mile outside of his working hours to help me with checking into the property.
5/5
GoogleRecently moved into Canada Water with the great help from Metro Village. What a great team ! Lovely, professional and most efficient people we have worked with. Danni was a great help in settling into our flat and sorting out all documents for our tenancy.
5/5
GoogleWhen my boiler down Dannie was very fast with responding and helped me get a replacement so fast. Highly recommend Metro village to all.
5/5
GoogleHad a really great experience with Metro Village, especially with my letting agent Savanna. She was always prompt, helpful, and kept me updated at every step, even replying during bank holidays when I had a few urgent questions. Today’s final viewing left me feeling really confident and satisfied with my decision. Thanks again for the smooth and supportive process!
5/5
GoogleHad a great experience renting a new flat through Metro Village. Kyle was great throughout the entire process from first viewing the flat to handing over the keys - he couldn’t have been more helpful! The whole process of signing contracts etc was simple and efficient (thanks Naz!), and the correspondence was super quick. Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLino and the team completed the sale of my flat in October 2023. The sale became protracted but Metro kept the process moving, managing all stakeholders to achieve a successful conclusion. The sale would probably have fallen through without this drive and dedication. Very impressed.
5/5
GoogleGreat experience with Metro Village Ltd, but especially with the agent Neill. Despite the various setbacks I experienced, he remained supportive and responsive throughout. Highly recommend! ☺️
5/5
GoogleI was struggling a bit with finding a flat in Canada water, especially being an international student it was a bit confusing, but Naz was so helpful, within a few days she had me completely sorted. She was extremely kind and always communicative especially when other agencies sent back no replies, real estate needs more people like her .
5/5
GoogleI had a wonderful experience at Metro village. I spoke to a lovely young lady called Mercy and she was very kind and welcoming. She answered all my queries and made me feel very comfortable. I would definitely recommend this agency to family and friends!
Thank you so much for your kind words! We're thrilled to hear Mercy made your experience so welcoming and comfortable.
5/5
GoogleDannie from Metro Village is always very helpful and friendly over the years we have been working together
We are glad to hear Dannie has been helpful and friendly throughout the years.
5/5
GoogleMetro Village helped us find our dream rental, the guys at Canada Water office have been responsive and lovely. We met Naz at the property and she was very helpful, knowing all the ins and outs of the letting and had the landlord answer any enquiries she wasn’t sure about. Everything went super smooth and seamless.
1/5
GoogleFirst of all, I appreciate your nice service in the beginning when we moved in. But, after moved in 6months, this is our flat BEDROOM looks like now,, the leaking/mould condition is getting worse EVERYDAY, it’s been around 7 weeks since we reported this to Metro Village property management team. We understand the team need time to investigate, so we wait and keep communicating with you via emails. But 7 weeks passed, NO ONE from your agecy ever visited our property, even we keep updating you the mould issue was getting serious, and our health conditions also got some impact, like heavy breathing, dizzy and weakened immune system. So, what we experienced so far is not decent at all, please anyone from Metro Village take this seriously, and give us a proper feedback and solution, don’t just throw the ball between each other.
1/5
GoogleWhen things go well, they’re absolutely amazing. But when things go wrong, they think for themselves first and not their tenants. We have a severe mould issue in our BEDROOM for 7 weeks now… problem still not solved, we still live here… you would’ve thought out of all, they should know better than anyone how living in a mouldy room will affect your health, but no, they’re too busy playing finger-pointing game with the building management. Shouldn’t getting the tenants out of the harmful environment the first priority? Would NOT recommend to anyone. Such a terrible experience.
5/5
GoogleI moved to the UK 6 years ago, and have used several letting agencies in the past but Metro Village is, hands down, the BEST ONE I have used so far. They were very efficient (very responsive, and quick in their execution) throughout the whole process! A special thanks to Naz Akmandor and Catherine Rooke!!
5/5
GoogleHighly recommend Metro Village, always have a great experience with them - thanks to Rachael for her help
5/5
GoogleWorking with Laura is always a pleasure. Their excellent communication, attention to detail, proactive problem-solving, and fair treatment of us as a contractor stands out. Would highly recommend her and the rest of the team as they are very easy to work with.
5/5
GoogleLaura has been extremely helpful in coordinating everything relating to my unit. She is diligent in following up and quite patient when delays arise from my side. Very happy working with her! Overall, the experience with Metro Village has been good and stable!
5/5
GoogleWe had a very good experience with Metro Village. More specifically, Sam Darran was extremely helpful. He organised two viewings and managed the offer process very smoothly. Thanks to Sam we managed to secure our new flat at a very difficult time to rent.
5/5
GoogleSavanna helped us out loads when renting a property via Metro Village. She was extremely attentive and always responded right away for any of our questions! It made the whole process really smooth and exciting.
Thank you for your feedback. We're thrilled Savanna made your rental experience smooth and enjoyable.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Metro Village Ltd, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Metro Village Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
