Trusted Agent profile · London
★★★★★
399 reviews across 3 platforms
Unit 1 Toronto House, Surrey Quays Road, London, SE16 7AJ
Metro Village Ltd's office in London, at Unit 1 Toronto House, is rated 4.7 out of 5 across 399 reviews on three platforms, including 395 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Metro Village Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Metro Village Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAldo is a fantastic property manager that helps with all my maintenance issues. He is a credit to the company, thank you so much.
We're thrilled to hear about your positive experience with Aldo! Thank you for recognising his fantastic service. It's our pleasure to assist you!
5/5
GoogleVery professional and there to answer any questions I had. Thank you Dannie for all your help. Would definitely recommend.
Thank you for your kind words! We're delighted Dannie could assist you. We appreciate your recommendation and support!
5/5
GoogleOne of the things I appreciated most about Dannie was her extensive knowledge of the local housing market. She had a deep understanding of the different neighborhoods, property values, and market trends. This allowed her to provide valuable insights and guidance during my property search. Her team was able to suggest properties that aligned perfectly with my preferences and budget!!
5/5
GoogleDannie was super helpful, and super efficient. Hassle free and just a reliable nice girl! Pleasure to your company !
We're glad Dannie provided you with an efficient and hassle-free service. Thank you for choosing Metro Village! It was our pleasure.
5/5
GoogleThank you to the property management team, my property manager Sammie was really polite and helpful.
Thank you for your feedback! We’re delighted to hear that Sammie and the property management team provided you with polite and helpful service.
5/5
GoogleProbably the most seamless process I’ve ever been through. My partner and I moved into our first rented property back in October, and couldn’t be happier with the service Dannie, at Metro Village, provided to us. She was attentive, knowledgeable and allowed us time to make our decision. 5 stars for Dannie and her team. Wouldn’t hesitate to recommend👍🏻
5/5
GoogleMetro Village at Canada Water, and Sam in particular, have been instrumental in finding us a new home. Whilst they didn’t have any properties available fitting our crtieria when registering with them, they kept us up to date and ended up finding us a perfect match. Sam has been super professional, responsive, and all around helpful, and continues to support our moving process. Highly recommended service.
5/5
GoogleMercy was such a great help amazing service from her
Thank you for the kind words!
5/5
GoogleWe truly feel that we can’t move anywhere else. No matter where we go, we believe we would never find a manager as dedicated and supportive as Kevin. He always responds to all of our questions and requests promptly and with kindness. …
5/5
GoogleTo Telisha, I appreciate your continued support and responsiveness in addressing the issues …
Thank you for the kind words, Nazish. We’re so glad Telisha could help resolve those repairs and make a stressful time easier for you. We’ll be sure to share this with her and the rest of the Metro Village team.
5/5
GoogleWe purchased a property via Metro Village in a difficult time with a number of very frustrating setbacks; with the whole process taking over 6 months. Throughout, the selling agent Lino was a godsend, managing the vendor, lawyers, management companies and ourselves when it seemed the world was out to stop us buying our dream home. Bravo, I couldn't recommend working with Lino highly enough!
5/5
GoogleAislyn Standing was amazing, made me feel welcome from our first encounter! Would definitely recommend her for anyone wanting to purchase a property.
We're delighted to hear about your positive experience with Aislyn Standing! Thank you for your kind words and recommendation. She's truly an asset to Metro Village.
5/5
GoogleLino was the perfect partner at Metro Village for marketing and ultimately selling my property. Lino demonstrated superior knowledge of the local area and broader London market. He also provided regular clear communication and continued to always make best efforts to get viewings for the property; even during the height of the pandemic. From my discussions with over 10 estate agents when selecting my agent, the choice was obvious and clear from my initial interactions.
5/5
GoogleThanks to Savanna for your help with my property search. Great agency to do business with!
Thank you for your feedback! We’re glad Savanna was helpful with your property search. We appreciate your kind words about our agency!
5/5
GoogleI cannot recommend Dannie enough, went above and beyond for me and my property.
We’re delighted to hear that Dannie went above and beyond for you and your property. Your recommendation means a lot to us!
5/5
GoogleWe just purchased a flat with the help of Nick and Sam and it’s been such a smooth process! Having recently been through a failed purchase with another agency, I can confidently say their professionalism and competence has been key in …
1/5
GoogleThanks for your reply Metro Village, however you fail to remember we signed an addendum when renewing our lease last year, which was also due to a rent increase. This addendum explicitly states that all points in the AST are still valid and that the AST is effectively carried over. Again there is a clear paragraph in the AST that states the rent is subject to increase by the RPI not the market rate. We have even gone as far as getting a lawyer to look through this who has backed our suspicions. I’m sure we’re not the only people to fall victim to this as we saw many people leaving marine wharf around the same time due to rent increases. In such a hard economic times this is an ethical disgrace. Please be careful when renting from this estate agents! They increased our rent by 26% which was way above the 12% RPI. Our AST clearly stated the rent could only change according to the RPI. As a result we were forced to leave and they re marketed the property. These agents have no moral compass and only care for their own profits.
Dear Isabella, Thank you for your feedback, however as you are fully aware, we do not in fact manage this property and you deal with your landlords directly. We provided a let-only service and as part of this, conduct renewal negotiations between yourselves and the landlord. In all such communications, we merely act upon and take instructions from your landlord, acting as intermediary between 2 parties to achieve a mutually satisfactory result. Please be further advised that as your fixed term AST contract had already expired, any rental increases are subject to market rates (which has risen significantly and drastically since you moved in during the height of the COVID crisis) and as such does not have to abide by any RPI rates. Ultimately, if new terms and rates cannot be reached and agreed upon, then unfortunately the property will need to be re-marketed. We appreciate and understand that you may have felt disappointed or dissatisfied by the outcome however please rest assured that we acted in line with legal processes and in accordance with your landlord’s wishes at all times. We are very sorry it wasn’t the outcome you desired but wish you all the very best in your future endeavours.
5/5
GoogleThanks to Dannie my move-in was seamless and stress-free. She was always helpful and accommodating. Highly recommend!
We're thrilled Dannie made your move-in seamless and stress-free! Thank you for your kind words and high recommendation.
5/5
GoogleThe team went above and beyond to deliver outstanding service. Dannie was of great help 👍🏼 …
"We're thrilled to hear about your outstanding experience with our team! Thank you for recognizing Dannie's great help. We appreciate your feedback!
5/5
GoogleLino is amazing!!! He is adept at building strong relationships, understanding client needs, and delivering tailored solutions that exceed expectations.
We're pleased to hear about your amazing experience with Lino! Thank you for highlighting his exceptional skills and dedication to exceeding expectations.
5/5
GoogleI had a very low opinion of estate agents, I put them in the same boat as politicians however Lino of Metro Village has proved to me that there are some good estate agents. Lino went above and beyond the call of duty to get the difficult sale of our flat across the line. He is very knowledgeable and a top bloke.
5/5
GoogleThank you to Dannie for all of your help & making it such a quick and easy process! Would definitely recommend.
We're delighted to have assisted you, and we appreciate your recommendation! Thank you for recognizing Dannie's help in making the process quick and easy.
5/5
GoogleBought my property with the expert help of Lino. The service he provided was fantastic from first viewing right through to getting the keys. He kept me informed throughout and I would highly recommend him. Thank you Lino and I look forward to working with you again in the future.
I am so pleased you are enjoying the apartment, it really is a lovely apartment. Thank you ever so much, your kind words are appreciated. Lino
5/5
GoogleLovely team and great service. Renewing my tenancy was effortless with Metro Village and big thanks to Dannie.
We're glad to hear you had a great experience renewing your tenancy with Metro Village! Thank you for your kind words.
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Yes. In The Trusted Agent 2026 awards: Metro Village Ltd, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Metro Village Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
