Trusted Agent profile · London
★★★★★
399 reviews across 3 platforms
Unit 1 Toronto House, Surrey Quays Road, London, SE16 7AJ
Metro Village Ltd's office in London, at Unit 1 Toronto House, is rated 4.7 out of 5 across 399 reviews on three platforms, including 395 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Metro Village Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Metro Village Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI worked with Lino for the sale of my house. Incredible knowledge, efficient and sold quickly.
We're delighted Lino's incredible knowledge and efficiency led to a quick sale of your house. Thank you for sharing your experience!
5/5
GoogleStrong communication and excellent service from Metro Village. Dealt with Dannie and was highly efficient !
Thank you for highlighting our strong communication and excellent service! We're glad Dannie provided a highly efficient experience for you.
5/5
GoogleHuge thanks to Lino Scialo who went above and beyond to navigate us through the process of our first house purchase. He was responsive, reassuring, always helpful and went out of his way to make sure we knew what was going on and what to do next - massively appreciated. Lino you're a stellar individual and would recommend you to anyone who wants a top quality service (and a great chat!).
5/5
GoogleMetro Village have proven yet again to go above and beyond for their clients. I'm particularly impressed with Neill, his attitude and his commitment to helping me. This has certainly made me recommend this company to friends. I will continue to use Neill and Metro Village and suggest others do the same.
Thank you for your kind words! We're thrilled to hear about your positive experience with Neill.
5/5
GoogleMercy is a lovely young lady who was very patient and attentive, she directed me to the right team. I found her very helpful when I had questions to ask, 5* customer service!!
1/5
GoogleMy Mrs almost rented a flat through this company. A couple days before signing the tenancy agreement we went for a drink and spotted a few of the staff members having a drink (no problem with that I’m sure they had a hard days work and more than likely deserved it) as i observed them one by one going to the restroom and coming back chewing the invisible sandwich, clearly on the Charlie, the Mrs did mention during the viewing that Nick Mott had it all over his nose and feared for her safety as she couldn’t predict what his next move would be. When I called in the Monday after I spoke with Dannie who was talking non stop. Waffling nonsense clearly high, as if she was doing it there and then. Disgraceful. A day later I called in again and spoke with Neill who was nice and polite - reporting the issue they said they will have an investigation internally I hope they do something about this
5/5
GoogleSuper helpful in renewing our tenancy for the new year. Dannie was so attentive and communication was great.
We're thrilled to hear about your positive experience in renewing your tenancy! Thank you for recognising Dannie's attentiveness and our team's great communication.
5/5
GoogleAislyn was great to work with, we had a really positive experience with Metro Village.
We're delighted to learn of your positive experience with Aislyn and Metro Village! Thank you for sharing your feedback with us.
5/5
GoogleDannie was absolutely excellent in providing me with the information I need, thank you so much!
We're delighted to hear about your positive experience with Dannie! Thank you for your kind words and for choosing Metro Village.
5/5
GoogleHad a great experience renting a flat through Metro Village. The whole process with the online system showing what needed to be signed, etc was very easy. Kyle was so helpful from booking flat viewings to signing documents, he kept us updated regularly throughout the process. He helped us get everything sorted well before the move in date which took so much stress off the move. Thanks Kyle!
5/5
GoogleWe chose Metro Village because we thought that was the best Rent Agency in Canada Water area. And in fact, it was. From the beginning to the end we found our experience with Metro Village very easy and satisfying. We saw a lot of properties and at the end, they helped us to find a very good house for a very good price. I recommend Metro Village because of their professionality and speed to help you out to find your new house. In particular, I need to say many thanks to Kieran Price, that was the best and helped us a lot, with many advice and dealing with our current landlord.
5/5
GoogleThank you Mo for being such a great agent. Delighted with my new property :)
Thank you for your kind words! We’re thrilled to hear you’re happy with your new property.
5/5
GoogleI had an excellent experience working with my property agent Muhammad. He is professional, responsive, and genuinely committed to helping me. He is always available to answer questions and ensure everything stayed on track.
5/5
GoogleAldo-Marco is an experienced and professional property manager, an asset to Metro village.
We're grateful for your recognition of Aldo-Marco's professionalism and experience! He's indeed a valuable asset to Metro Village. Thank you!
5/5
GoogleWe just moved in Maple Quays development, and Metro Village has really been helpful all along the process, from visiting and getting the tenancy agreement up (thank you Sam!), to moving in and accommodating all our questions and requests (thank you Maddison!), and finally to the property management (thank you Laura!). Happy with our experience! :)
5/5
GoogleMetro Village has been nothing but easy to work with - they have been very helpful - especially Sam Darran who's been such a pleasure to work with. He helped us find our flat, made the whole process absolutely stress-free. He is extremely responsive and has been a huge help to us. Thanks so much, Sam!
5/5
GoogleI worked with Neill Hamersley in regards to the implementation of new office equipment for Metro Village. Neill has an excellent grasp of technology and was the epitome of professionalism throughout the process. It's also great to deal with a company that obviously values its staff and clients so highly.
5/5
GoogleThe team has been super efficient in finding us a property (thank you Kyle!) and communicated efficiently and in a timely fashion to help smooth out this move. The rental management team (Laura and Catherine) are a great support and very responsive with the small teething problems that every new tenancy has. All round a very friendly and approachable team there!! Kudos to team Metro-Village CW.
1/5
GoogleAt all costs avoid this agency! Upon moving in to my Metro Village managed flat; a 2 year nightmare began. As I was shown the flat via Skype upon arriving into my new flat I was immediately met with broken bathroom tiles, sparking main oven switch and an oven hob which had shocked me twice. After multiple requests, and waiting for them to attend the property; I experienced a huge kitchen flat fire. Following this major flat fire I was instructed to return to live back at the flat and that I should continue to pay £1,300 rent for the below property. As I had paid 6 months rent up front already; I asked rightfully for my 4 month previously paid rent to therefore be reimbursed. This was denied; so I was left to have to pay additional rent to my parents while they kept over 6 months of my rent while I had only resides at the property for under 8 weeks. Having seen the state of the property upon my return; which was still filthy and still had smoke damaged furniture to be removed, I told Jorge I would not accept the property back. He stated the smell of smoke would dissipate. Even after they had 4 months to repair the flat, I returned to a flat still without a working fire alarm, any curtains, so the opposite flat would watch me making my bed naked, fire damaged cutlery, no working tv Ariel and unassembled flatpack furniture. The property’s condition was so bad that after a week of having seemingly to take over Metro Villages flat care management myself; I started to become very ill due to the effects of the remaining smoke residue. Even following letters from my doctor and thermal fogging specialists, Metro Village found it easier to ignore my complaints and actually started resubmitting rental arrears demands to me. Following the past 18 months, I have been harassed, once by a large man in a baseball cap trying to break into the flat with a key at 10PM on a Sunday night. He actually stated he had been sent from the landlord to remove me and posed as high court enforcement officers. Once I called the police he immediately ran off along the Thames. I have received personal and threatening emails forwarded from Jorge Portillo, from the landlord stating that he was surveilling my flat. Jorge forwarded emails threats incorrectly stating the flat was going to be raided by the police over Christmas. These threats were seemingly provoked due to me rightfully not wishing to pay the agency another 6 months rent until they thermally fogged the flat and installed a working fire alarm and curtains to allow me to return to the property safely. I called the police to confirm if these threats were true and was told in no uncertain terms it seemed a “clear case of landlord intimidation taking place”. Upon me leaving to visit my parents I returned to my flat to see it had been broken into by Metro Village and the locks had been changed. I immediately called the council and was told that I was well within my rights to have to drill the locks to gain back access. I was told it was absolutely shocking that while I had been away from the flat for a few weeks, Metro Village illegally gained access to my flat. I was told by Peckham council to take a civil action case for illegal eviction against the company. All I can say is to avoid Metro Village Canada Water at all costs. If you want to avoid lengthy complaints and email strings trying to get important issues resolved; stay well clear. This agency certainly from its actions certainly couldn’t care less about its tenants. Money was the overriding feeling here. Sadly this agency successfully brings back the sometimes unfair stereotypical estate agent. My pics will detail how bad Jorge and Metro Village is, I didn’t really need to write this! I would watch them drool over their latest Mercedes company car, but seemingly had absolutely no interest when showing them any faults at your flat. Money is clearly king to these guys. Shockingly bad. Sadly you have to still award them 1 star in Google. Stay away at all costs!
5/5
GoogleIn recent months me and my partner used Metro Village to find our first rented property in Canada water everyone on their team was so friendly and helpful with our inquiries. Massive thank you to Dannie! She was extremely efficient and patient with us. Thank you once again
5/5
GoogleThe property team have been fantastic in providing us with their knowledge and expertise during this cold winter period. Shout out to Dannie who is our property manager.
5/5
GoogleAbsolutely outstanding service from Sammie. She consistently goes above and beyond to ensure everything runs smoothly and efficiently. Her attention to detail, prompt response times, and friendly demeanor make her a true asset. She handles issues and queries all with expertise and professionalism. We couldn’t be more satisfied with her exceptional work. Highly recommend!
Thank you for your glowing review! We're thrilled to hear about Sammie's outstanding service and dedication. Her attention to detail, prompt responses, and friendly demeanor are what we strive for here at Metro Village. We appreciate your high recommendation!
5/5
GoogleWe really appreciate the efforts and lengths that the team will go to help us. Dannie has been a great property manager Many thanks to the team.
5/5
GoogleAfter searching all over South London for the perfect flat, my partner and I came across Metro Village and the spectacular Aldo-Marco who made every effort to ensure we were satisfied. He continually works to meet our demands, with a smiley reception and a can do attitude! Thank you so much for always being a phone call/email away!
We're thrilled to have helped you find the perfect flat! Aldo-Marco's dedication to ensuring your satisfaction reflects our high standards at Metro Village. Thank you for recognizing his efforts and for your kind words!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Metro Village Ltd, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Metro Village Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
