Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI rarely leave reviews, but our experience with Metro Village was easily the worst renting experience we’ve had.
When we viewed the flat, Nick told us the main window, which was completely shattered, would be repaired before we moved in. Once we moved in and followed up, the agency said there was no record of that agreement and the repair never happened.
Our letting manager Kevin was extremely difficult and unprofessional to deal with from the start. Emails regularly went unanswered, calls were avoided, and it was very clear he had no interest in helping tenants, despite us paying close to £30,000 per year in rent. Instead of helping resolve issues, he consistently sided with the landlord.
Throughout the tenancy, important repairs were ignored and communication was extremely poor. It often felt impossible to get any clear response or action.
Another frustrating issue was that the flat contained old items left by the agency (including used bedding and broken things) that we were told we couldn’t remove. This made it feel like the flat wasn’t really ours to live in freely, despite paying full rent.
The most concerning part was the deposit process. We were presented with a long list of charges for small items, things like £5 for a lightbulb or £18 for a spatula that had clearly been used long before our tenancy. Many of these charges felt excessive and difficult to justify.
If you rent through them, I strongly recommend using the official deposit protection scheme adjudication process if there are disputes. Once the charges had to be formally reviewed and justified, several of them suddenly changed.
Even after agreeing the final amount, it still took weeks of chasing emails to actually receive the deposit back.
Overall this was a very frustrating experience with poor communication, unresolved issues, and a difficult deposit process. I hope this review helps future renters make an informed decision.
OuOu23 · 17 March 2026
Agent replied · 17 April 2026
Thank you for your feedback.
We are genuinely sorry to hear that your experience with renting through Metro Village has been tainted during your tenancy with such an unsatisfactory conclusion. It is always our aim that each and every one of our customers receives the same professional level of service as we do pride ourselves on delivering an exceptional service to our customers. Clearly, we have fallen short on our quest here and we’d like to provide you with a comprehensive response to the issues you have raised in your review.
We would like to address the concerns you’ve raised. Firstly, regarding the window repair, we regret any misunderstanding at the viewing stage. We take commitments made to prospective tenants seriously and we are reviewing our internal processes to ensure that all agreed works are properly documented and followed through.
We are equally disappointed to hear about your experience with communication during your tenancy. Providing timely and professional support to our tenants is something we do strive for. Your feedback regarding responsiveness and service has been noted and will be used to improve how our property managers manage tenant queries and maintenance requests. Our objective is never to side solely with our clients but to take a more unbiased view on what a tenant is asking for and what a landlord is prepared to agree to.
In terms of items left in the property, we understand how this could have impacted your sense of comfort in your home. We will need to investigate this internally to find out why such a simple request was not agreed to and we hope to be able to reach out to discuss should we locate any correspondence that provides clarity as to why this request was declined.
With respect to the deposit, we have investigated this on the platform and can see that there was a full negotiation on the release of your deposit and it was a protracted process. That said, this can often be the case as the property manager it comparing both the check in and check out report on behalf of the landlord and as such there may be quite a bit of back and forth to reach an amicable conclusion. Guidelines as recommended by ARLA (Association of Residential Letting Agents) for example, always state a charge of £5 per bulb irrespective of the type of bulb as standard. The cost for the spatula you have referenced at £18 we do agree is deemed as a higher cost; however, we can see this was negotiated down to a more reasonable figure. We do regret however the length of time that it took to release your deposit once the claim was agreed and sincerely apologise for this oversight.
Please note that at Metro Village all deposits for AST lets are held in a deposit scheme and the adjudication process is available for all tenants who wish to pursue resolution via ADR.
We take all feedback seriously and are committed to learning from this experience to improve our service. We would like to thank you again for bringing these issues to our attention.
★★★★★ 5/5
GoogleI’ve had a great experience with Metro Village. The team has been very professional, responsive and efficient throughout the letting process.
Special thanks to Kieran (Associate Director), Muhammad (Lettings Consultant) and Kevin (Property Manager), who helped secure a great tenant for my flat in a very short time and were always quick to respond whenever any questions came up.
Very happy with their service and would happily recommend them to other landlords!
Wei · 17 March 2026
Agent replied · 17 April 2026
Thank you for the kind words and recommendation. We’re glad Kieran, Muhammad, and Kevin could help secure a tenant so quickly for you. We’ll be sure to pass your thanks on to the team.
★★★★★ 5/5
GoogleWe had a great experience working with the Metro Village team throughout the purchase of our first property.
Nick was fantastic - professional, patient, and gave us the space we needed during viewings, while also offering helpful insights. Kieran and Claire were amazing in keeping everything moving, proactively liaising with the seller and ensuring we stayed informed at every stage.
The process was at times lengthy and stressful, but the team’s support and commitment made a real difference. We truly appreciate their help and would happily recommend them.
Sebastian · 10 April 2026
★★★★★ 5/5
GoogleMetro village have been a great team to work with and always thorough with their work. They give such a personal experience which can feel very reassuring when renting a flat. Thank you to Dannie, my property manager, who has also been very kind and helpful when dealing with teething issues.
Tobi · 26 October 2025
Agent replied · 25 December 2025
Thank you for sharing your experience! We’re thrilled to hear that Metro Village and Dannie have provided such helpful and personal support during your tenancy.
★★★★★ 5/5
GoogleI had a good experience renting through Metro Village. Muhammad was our agent and he was fantastic throughout the process.
Even when we faced some initial repair issues with the property, Muhammad was …
Dev · 17 March 2026
Agent replied · 17 April 2026
Thank you so much for taking the time to share this. We really appreciate your kind words, and we’re glad you had a positive experience with us and with Muhammad. It means a lot to our team.
★★★★★ 5/5
GoogleWhat a breath of fresh air this agency is. Neil is both incredibly professional whilst also being personable and willing to go the extra mile. He has been fantastic to work with and I can't recommend this agency highly enough.
Victoria · 26 October 2025
Agent replied · 25 December 2025
Thank you for your kind words! We’re thrilled to hear that Neil made such a positive impact. We really appreciate your recommendation and support!
★★★★★ 5/5
GoogleI feel truly lucky to have found Metro Village. All of the staff are incredibly friendly, professional, and responsible. The property I rented was in a great location with a beautiful environment, and any issues that came up during my tenancy were always dealt with promptly and efficiently. I’d especially like to thank Dannie, she is absolutely amazing! So responsible, highly professional, and always quick to help. I’m really grateful to have had her support. Thank you so much!
Chunfen · 20 July 2025
★★★★★ 5/5
GoogleI have been with Metro for quite a few years now, and having had experience with a number estate agents , I can honestly say they are the best. It’s always been a pleasure working with the letting team, they are all informative , professional and organised. Neill Hamersley is fantastic with the accounts and I’m always getting on time and clear information , with response time being impressive and helpful . I’m very pleased with Metro and happy to keep working with them.
Justina · 16 April 2024
Agent replied · 15 June 2024
We're honored to have earned your trust over the years! Your recognition means the world to us. Thank you for your kind words and continued partnership with Metro Village.
★★★★★ 5/5
GoogleI have 2 properties being managed by Metro Village. Their staff are extremely helpful, able and polite. They deal with issues quickly and effectively and provide a service which is well above their competitors. One person in particular Neill Hammersley in Accounts has always been hugely helpful, he deals with any issues in a very methodical and efficient manner. And no matter what the issue is he will ensure he does his best to resolve the problem.
Deep · 8 June 2024
Agent replied · 24 August 2024
Thank you for trusting us with your properties! We're glad our team, especially Neill Hammersley, has been helpful and efficient. We appreciate your kind words and recommendation!
★★★★★ 5/5
GoogleAs a buyer, the level of attention and care I received from Metro Village was genuinely great. You can really feel the difference with an independent agency. Everything felt more personal and considered.
Mo was brilliant throughout, always available and easy to deal with. Made the whole process feel a lot smoother. I would definitely recommend to anyone looking for property in South East London.
David · 3 April 2026
Agent replied · 17 April 2026
We really appreciate your recommendation! It’s great to hear that Mo provided the level of care and availability we aim for with every client. Thank you for choosing Metro Village for your property search, and all the best with your new home.
★★★★★ 5/5
GoogleMy private landlord decided to sell, so I had to find somewhere new fairly quickly. Mo was on it from the start, lined up a few strong options and kept things moving without any delays.
Once I found the right place, everything progressed quickly and clearly. Mo and the team were organised, communication was good throughout, and it all came together without any issues. Thanks
Rawan · 3 April 2026
Agent replied · 17 April 2026
Thank you for the review. We know how stressful it can be when a landlord decides to sell, especially when you're on a tight timeline. It’s great to hear that Mo and the team were able to move quickly and get everything sorted without any hitches. We hope you’re settling into your new place well.
★★★★★ 5/5
GoogleI recently had the pleasure of working with the Team at Metro - Dannie in particular made all processes so easy and was very thorough with her work! Thank you Dannie!
Millie · 25 November 2025
Agent replied · 25 December 2025
Thank you for your kind words! We’re thrilled that Dannie made the process smooth and thorough. We’ll be sure to pass on your appreciation!
★★★★★ 5/5
GoogleIf you understand how important it is to find a friendly real estate company. Let me tell you about my experience with Metro Village Ltd. When I reached out to Dannie and her team, they were incredibly helpful and went above and beyond to assist my family. They took the time to discuss various renting options within the area, ensuring that we found something within our budget. Their knowledge and expertise made the whole process so much easier and stress-free.
Shanice · 17 January 2024
Agent replied · 15 June 2024
We're thrilled to have provided you with a friendly and helpful experience at Metro Village Ltd! Dannie and our team are dedicated to going above and beyond to assist families like yours. Thank you for your kind words!
★★★★★ 5/5
GoogleNick was really helpful with my property search. He was always professional and very knowledgeable
Ben · 3 April 2026
Agent replied · 17 April 2026
We really appreciate the feedback. Nick is a valued member of our team, and we’re glad his knowledge of the market was helpful to you. Thank you for choosing us for your search
★★★★★ 5/5
GoogleComing over from the US on a placement, I wasn’t too familiar with how things work in London, but Mo made the whole process really easy. He didn’t just help me find a place, he also took the time to explain everything clearly and answer all my questions. He wasn’t pushy at all, just genuinely helpful and easy to deal with.
Karam · 3 April 2026
Agent replied · 17 April 2026
We really appreciate the feedback! It’s wonderful to hear that Mo was able to provide the clarity and support you needed for your move from the States. We wish you the very best with your placement here in London.
★★★★★ 5/5
GoogleMetro Village is an outstanding company. Their hands on approach is very refreshing. I would especially like to say I was thoroughly looked after by Sammie every step of the way. She is super efficient, helpful and very lovely. Nothing was too much for her to provide. She kept us at ease and up to date at all stages. Thanks so much Sammie.
Jacqui · 3 August 2024
Agent replied · 24 August 2024
Thank you for your glowing review! We're delighted to hear that Sammie provided exceptional service and kept you informed every step of the way. Your kind words mean a lot to us. We're grateful for your support and are always here to assist!
★★★★★ 5/5
GoogleI can’t recommend Metro Village enough! The service from start to finish was exceptional. Neill’s expertise goes above and beyond, and provides an excellent client experience.
I would have no hesitation in suggesting this company to anyone.
I really must say they shine way above any other estate agents that I have come across.
Great work thanks Neill, we are so happy.
Emily · 25 July 2024
Agent replied · 24 August 2024
Thank you for your glowing review! We're delighted to hear about your exceptional experience with Metro Village. Neill's expertise and appreciate your recommendation and are thrilled you're so happy with our service.
★★★★★ 5/5
GoogleDannie has been consistently helpful, professional, and informative when dealing with our queries. A pleasure to work with.
Sanjay · 25 November 2025
Agent replied · 25 December 2025
Thank you for your kind words! We’re thrilled to hear that Dannie has been so helpful and professional.
★★★★★ 2/5
GoogleWasted days of mine and my partners time by listing a flat at a price that the landlord wasn’t willing to accept.
Flat was listed for £1800 pcm and when we made an offer at the asking price, it was made very clear that the landlord only agreed to £1800 because of the promise of an 18 month contract. We then endured days worth of negotiations where they tried to squeeze every penny and every additional day out of us in the contract that they could - while emphasising how they’d done us a favour by accepting the asking price (we were their only offer and the flat had been listed for more than a month). When we asked for a break clause we were flatly told no. If the flat had been listed at a higher price we wouldn’t have viewed it in the first instance. Wasted everyone’s time, felt very slimey and ultimately left a very poor impression.
Penelope · 3 December 2024
★★★★★ 5/5
GoogleI have entrusted Metro Village with managing my properties for over ten years, and their service has consistently been outstanding. The team, particularly Rachael, is always prompt and responsive, handling maintenance issues efficiently and providing effective solutions. I truly appreciate her dedication and fantastic work, it makes all the difference.👍👍
Candice · 2 November 2024
Agent replied · 24 August 2024
Thank you for your wonderful review! We're thrilled to hear that Sammie has been prompt and efficient in managing your property maintenance issues. We're glad you're happy with our service!
★★★★★ 5/5
GoogleI had a really positive experience dealing with Ching Tang, the owner of the agency. She is genuinely one of the nicest people I’ve come across, very humble, approachable, and down to earth.
From the start, she made everything feel easy and stress-free. She took the time to listen, was always patient, and never made anything feel rushed or pressured. It’s clear she genuinely cares about her clients and wants the best outcome for them.
Her professionalism combined with her kind nature really sets her apart. I’d highly recommend her to anyone looking for a trustworthy and reliable property agent.
Kassh · 3 April 2026
★★★★★ 5/5
GoogleNicholas was exceptional in his knowledge and professionalism when we sought Metro Village assistance with renting our property. Nothing was too much trouble for him and he helped with everything needed in ensuring our property was ready and prepared to receive our tenant. Thank you Nick, you are a credit to Metro Village as are all the team including Shoma and Dannie.
David · 16 February 2024
Agent replied · 15 June 2024
We're thrilled to hear about your exceptional experience with Nick, Shoma, and Dannie! Thank you for recognizing their professionalism and dedication. They're truly assets to Metro Village. We appreciate your kind words!
★★★★★ 5/5
GoogleMuhammad Mahmoud was my property agent and he was absolutely fantastic to work with, my experience with Metro Village overall has been excellent. He was professional, responsive, and genuinely helpful throughout the whole process, making …
I · 17 February 2026
★★★★★ 5/5
GoogleI want to say a massive thank you to Sammie for helping me to become a new tenant. She also helped with my repairs that needed to be done. Sammie continuously shows her best and shows how much she enjoys her Job role.
Keep up your amazing work Sammie. 👍🏼 …
Chan · 25 July 2024
Agent replied · 24 August 2024
Thank you for your kind words! We're thrilled Sammie could assist with your tenancy and repairs. We'll make sure she knows how much you appreciate her dedication.
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