Trusted Agent profile · London

Metro Village Ltd London reviews

★★★★★ Excellent

399 reviews across 3 platforms

Unit 1 Toronto House, Surrey Quays Road, London, SE16 7AJ

Metro Village Ltd's office in London, at Unit 1 Toronto House, is rated 4.7 out of 5 across 399 reviews on three platforms, including 395 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

395

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

This office

Trustpilot logo

2

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Metro Village Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I can’t recommend Metro Village enough! The service from start to finish was exceptional. Neill’s expertise goes above and beyond, and provides an excellent client experience. I would have no hesitation in suggesting this company to anyone. I really must say they shine way above any other estate agents that I have come across. Great work thanks Neill, we are so happy.

Emily · 25 July 2024

Agent replied · 24 August 2024

Thank you for your glowing review! We're delighted to hear about your exceptional experience with Metro Village. Neill's expertise and appreciate your recommendation and are thrilled you're so happy with our service.

5/5

Google

Had a Wonderful experience with Muhammad who worked diligently with us, problem solved and helped us feel supported every step of the way. Thank you again for everything!

Nittany · 28 September 2026

Agent replied · 12 October 2026

Thank you so much for the wonderful review, Nittany. We are thrilled Muhammad was able to support you and solve the problem every step of the way. We will be sure to pass along your thanks to him. We appreciate your kind words and look forward to helping you again.

5/5

Google

Dannie has been consistently helpful, professional, and informative when dealing with our queries. A pleasure to work with.

Sanjay · 25 November 2025

Agent replied · 25 December 2025

Thank you for your kind words! We’re thrilled to hear that Dannie has been so helpful and professional.

2/5

Google

Wasted days of mine and my partners time by listing a flat at a price that the landlord wasn’t willing to accept. Flat was listed for £1800 pcm and when we made an offer at the asking price, it was made very clear that the landlord only agreed to £1800 because of the promise of an 18 month contract. We then endured days worth of negotiations where they tried to squeeze every penny and every additional day out of us in the contract that they could - while emphasising how they’d done us a favour by accepting the asking price (we were their only offer and the flat had been listed for more than a month). When we asked for a break clause we were flatly told no. If the flat had been listed at a higher price we wouldn’t have viewed it in the first instance. Wasted everyone’s time, felt very slimey and ultimately left a very poor impression.

Penelope · 3 December 2024

5/5

Google

I have entrusted Metro Village with managing my properties for over ten years, and their service has consistently been outstanding. The team, particularly Rachael, is always prompt and responsive, handling maintenance issues efficiently and providing effective solutions. I truly appreciate her dedication and fantastic work, it makes all the difference.👍👍

Candice · 2 November 2024

Agent replied · 24 August 2024

Thank you for your wonderful review! We're thrilled to hear that Sammie has been prompt and efficient in managing your property maintenance issues. We're glad you're happy with our service!

5/5

Google

I had a really positive experience dealing with Ching Tang, the owner of the agency. She is genuinely one of the nicest people I’ve come across, very humble, approachable, and down to earth. From the start, she made everything feel easy and stress-free. She took the time to listen, was always patient, and never made anything feel rushed or pressured. It’s clear she genuinely cares about her clients and wants the best outcome for them. Her professionalism combined with her kind nature really sets her apart. I’d highly recommend her to anyone looking for a trustworthy and reliable property agent.

Kassh · 3 April 2026

5/5

Google

Nicholas was exceptional in his knowledge and professionalism when we sought Metro Village assistance with renting our property. Nothing was too much trouble for him and he helped with everything needed in ensuring our property was ready and prepared to receive our tenant. Thank you Nick, you are a credit to Metro Village as are all the team including Shoma and Dannie.

David · 16 February 2024

Agent replied · 15 June 2024

We're thrilled to hear about your exceptional experience with Nick, Shoma, and Dannie! Thank you for recognizing their professionalism and dedication. They're truly assets to Metro Village. We appreciate your kind words!

5/5

Google

Muhammad Mahmoud was my property agent and he was absolutely fantastic to work with, my experience with Metro Village overall has been excellent. He was professional, responsive, and genuinely helpful throughout the whole process, making …

I · 17 February 2026

5/5

Google

I want to say a massive thank you to Sammie for helping me to become a new tenant. She also helped with my repairs that needed to be done. Sammie continuously shows her best and shows how much she enjoys her Job role. Keep up your amazing work Sammie. 👍🏼 …

Chan · 25 July 2024

Agent replied · 24 August 2024

Thank you for your kind words! We're thrilled Sammie could assist with your tenancy and repairs. We'll make sure she knows how much you appreciate her dedication.

5/5

Google

I’ve constantly been putting off the move into London due to the hassle of the big city, however Dannie at Metro Village made it very easy to choose the correct property for me. Not only did she give me very good advice and options, but she was also very patient and helpful. Definitely recommend Dannie and her service! Thank you once again.

Oliver · 18 December 2023

Agent replied · 15 June 2024

We're delighted to have helped make your move into London easier! Thank you for recognizing Dannie's guidance, patience, and helpfulness. We appreciate your recommendation and kind words!

4/5

Google

Had a great and simple process in getting a property, including a very friendly and cool agent and simplified process!

Kirill · 21 September 2026

Agent replied · 12 October 2026

Thank you Kirill, we appreciate the 4-star review. We are glad the process was simple and that your agent was friendly and cool. We will share your kind feedback with the team. We look forward to helping you again if you need anything in the future.

5/5

Google

Mo was great from start to finish. Helped me secure a place in Marine Wharf and really knew the area well. Took the time to show me a few options and made the whole process enjoyable and easy.

Hamza · 27 March 2026

Agent replied · 17 April 2026

Thanks for the great feedback! We're glad Mo could help you get settled in Marine Wharf. We hope you are enjoying your new place.

5/5

Google

I had a lovely experience at Metro Village Ltd! I’d like to thank Mercy especially for her kindness and willingness to address all of my concerns. Her knowledge base is excellent and her positive attitude made every consultation that little bit easier!

Fiona · 3 August 2024

Agent replied · 23 October 2024

Thank you for sharing your experience! We're delighted to hear that Mercy provided such excellent support.

5/5

Google

Nick is a consummate professional who knows his stuff! You're in good hands with him and the rest of the team at Metro Village. They are very attentive to your needs and communicate quickly and effectively. Highly recommend renting through MV.

Aislyn · 25 July 2024

Agent replied · 23 October 2024

Thank you for the review! We're thrilled to hear that Nick and the team provided you with top-notch service.

5/5

Google

This was my first time renting in London, and it was an easy process thanks to Savanna. Savanna was quick to respond to questions and explained each step clearly, making it stress-free.

Nieve · 12 November 2024

Agent replied · 10 December 2024

Thank you for your feedback. We're glad to hear that Savanna made your first rental experience in London stress-free and easy.

5/5

Google

Highly recommend Metro Village - very professional and friendly. In particular Neill who is an absolute pleasure and went above and beyond. He helped with all of my queries and answered every question.

Melissa · 16 October 2024

Agent replied · 9 November 2024

Thank you for the kind words! We're thrilled Neill went above and beyond to help.

5/5

Google

I recently engaged the services of Metro Village for the purpose of securing rental accommodation in London. Throughout the process, I found Dannie to be exceptionally proactive, demonstrating a keen attention to detail and consistently providing valuable assistance to facilitate the seamless progression of the transaction.

Jess · 25 November 2025

Agent replied · 25 December 2025

We’re delighted to hear that Dannie’s proactive approach and attention to detail made your rental experience smooth and efficient.

5/5

Google

Savanna was great at helping me with my property enquiry. It was my first time going through the process but she guided me every step of the way. Highly recommend this agency for their professionalism and knowledge!

Kyanna · 27 July 2024

Agent replied · 24 August 2024

Thank you for your wonderful feedback! We're thrilled to hear that Savanna provided excellent guidance and support during your property search. We pride ourselves on professionalism and expertise. We're glad we could make your first experience a positive one!

5/5

Google

We moved less than a month ago and the letting agents and property managers have been very efficient. Dannie is our property manager and is always super reactive to our queries. We’re very grateful to be renting through them!

Johanna · 21 August 2025

5/5

Google

During property viewings, Dannie was incredibly patient and accommodating. She scheduled viewings at convenient times and was always punctual. She guided me through each property, pointing out the highlights and potential concerns. Her expertise and honest feedback were invaluable in helping me evaluate the properties effectively.

R · 17 January 2024

Agent replied · 15 June 2024

We're thrilled to hear about your positive experience with Dannie! Thank you for your kind words and valuable feedback.

5/5

Google

Thank you to Dannie and the MV team great service and support couldn’t recommend them any more no problem was to big or to small and Dannie went above and beyond for me very grateful 5stars

Tom · 27 July 2024

Agent replied · 24 August 2024

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Dannie and the Metro Village team.

5/5

Google

If you want a very friendly real estate company look no further than metro village ltd. When I spoke to Dannie and her team they helped my family and discussed the cheaper alternatives for renting within the area and I can’t wait to come back

Shaylee · 17 January 2024

Agent replied · 15 June 2024

We're delighted to have provided you with a friendly and helpful experience at Metro Village Ltd! Dannie and our team are dedicated to assisting families. We look forward to working with you again you back!

5/5

Google

With the help of Metro Village, my partner and I just completed the process of buying our first home in London! Lino Scialo's expertise and guidance was exceptional - from property price negotiation to making sure the solicitors are doing their job properly on both sides, Lino was always available and helped us tremendously throughout the whole process. We highly recommend Metro Village's team, and especially Lino Scialo, for anyone wishing to purchase a property in Canada Water.

Valeriia · 18 December 2023

5/5

Google

Savanna was our listing agent. She was very responsive, always professional and efficient. She was very proactive and helpful in sending new listings to us! 🙂 …

Jagveen · 19 November 2024

Agent replied · 10 December 2024

Thank you for sharing your experience. We’re so glad Savanna could assist you with a prompt and professional service.

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Questions about Metro Village Ltd London

Has Metro Village Ltd won any awards?

Yes. In The Trusted Agent 2026 awards: Metro Village Ltd, London won Trusted Agent.

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