5/5
GoogleDannie and her team make me feel welcome during every conversation
Trusted Agent profile · London
Metro Village Ltd London reviews
★★★★★
399 reviews across 3 platforms
Unit 1 Toronto House, Surrey Quays Road, London, SE16 7AJ
Metro Village Ltd's office in London, at Unit 1 Toronto House, is rated 4.7 out of 5 across 399 reviews on three platforms, including 395 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Metro Village Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Metro Village Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleWorking with Metro Village to find our property has been incredible, making the entire process ten times easier! Lino is such a professional, available to help at any point and extremely easy to work with! We would totally recommend Metro Village and Lino for to find your next property.
5/5
GoogleSam was incredibly helpful, enthusiastic and thorough with his viewing for the property and along the whole process to moving day. The whole team are very friendly and attentive and deal with any issues promptly and professionally, I highly recommend their services.
5/5
GoogleHad great pleasure working with Lino, he kept me informed of the progress with weekly updates, working tirelessly and patiently unearthing the perfect buyer for me in this difficult time where interest rates keep rising. He also guided me all the way to completion, coordinating between solicitors on both sides, management company, maneuvering through govt policies, etc. He's definitely been a great help to make this sale/purchase possible. Thank you, Lino!
5/5
GoogleGreat service from the staff. A special thanks to Sam, which has been extremely helpful throughout our tenancy very professional, attentive and friendly and Maddison.
5/5
GoogleDannie was great in helping us with our property search! She really went he extra mile to help!
5/5
GoogleI had a pleasant experience with Metro village renewing my tenancy. Thank you to Dani for sorting this !
5/5
GoogleSam was following up each step of the way and offered prompt responses to my questions. He also kept offering properties to me with my requirements in mind instead of making a single attempt and giving up. Very prossional.PositiveResponsiveness, Professionalism
5/5
GoogleThank you, Dannie, for the support and for making everything smooth and stress-free. Much appreciated
Agent replied · 9 November 2024
Thank you for your kind words! We're glad Dannie made your experience smooth and stress-free!
5/5
GoogleAmazing service, interacted with Mercy and she was amazing helped me with any queries i had
Agent replied · 9 November 2024
Thank you for the fantastic feedback! We're glad Mercy was able to assist with all your queries.
5/5
GoogleWe have found and rented out the perfect flat during the virus crisis, within two weeks. The service and support we received from Kieran was utmost impressive. He was available throughout the process whenever we needed his support, flexible, friendly and helpful. Thank you!
5/5
GoogleI just wanted to give a special recognition to Aldo (Marco) his willingness to help above and beyond has truly exceeded my expectations. Thank you for being amazing!!
Agent replied · 15 June 2024
We're thrilled to receive your special recognition for Aldo-Marco! At Metro Village, we pride ourselves on our dedication to exceeding expectations, just like Aldo-Marco. Thank you for acknowledging his amazing service!
5/5
GoogleI had a great experience with Metro Village. A thanks to Laura, one of the property managers, who helped at every turn.
1/5
GoogleWhen I came to this office with my dad ; one of the agent ; asked stupid questions, such as: Who is this with you ? Why you ask him ? Why why why why !!!! Very rude person. So I stop to come again Kheh
5/5
GoogleDannie recently helped me with my broken washing machine, she kept me constantly updated and had it repaired within the week !
Agent replied · 24 August 2024
Thank you for your feedback! We appreciate your kind words and are glad everything was resolved promptly!
5/5
GoogleRented a flat through Nick at metro and he was really great. Nice and easy process, really knew his stuff
Agent replied · 23 October 2024
Thank you for your feedback! We're delighted to hear that Nick made your renting process smooth and efficient.
5/5
GoogleWe popped into the office this morning and spoke to Mercy. She was very welcoming and helpful. Thanks again Mercy!
5/5
GoogleWe worked with Sam, what an outstanding example he is to his profession - responsive, professional and a cut above the rest.
5/5
GoogleIt's always a real pleasure to deal with Neill in the Canada Water office. Having been in one of Metro Village's properties for over a year now, I've been in contact with Neill several times throughout, and each time any issues or questions have been resolved promptly. By far the best team I've worked with during my 10 or so years renting in London!
5/5
GoogleGreat service received from Kieran, Cherish and the team. Move-in process went smoothly and efficiently . everything was as promised and expected upon moving in , which is a stark contrast to our previous experiences with other agencies. An all round personal and warm team.
5/5
GoogleGreat service from Aldo Marco. He was very responsive and a real problem solver. The only thing more spectacular than his beard is his personality.
Agent replied · 15 June 2024
We're delighted to hear about your positive experience with Aldo Marco! Thank you for your kind words!
4/5
GoogleI have used Metro Village to manage my property for the past twenty years. I have been particularly impressed by the service I have received from Neill, Kieran and formerly, Jorge, who have always been as helpful and supportive as possible. When I came to sell the property, Lino on the sales side, did and great job for me and was also a very good communicator. The only reason I have not given five stars is because the statements of rent payments did not come through readily and often had to be specifically requested. Indeed, months would go by with only my bank statements to check that the rent had been paid.. If the agency could sort out an efficient system for this they would definitely command top marks from me.
5/5
GoogleWhen my partner and I first moved into an apartment managed by Metro Village, it was most definitely not the smoothest of moves, plus our go-to contact was exceptionally unhelpful- oftentimes even rude. Thankfully, Metro Village employs some real diamonds, Neill being one of them! Ever since Neill took over correspondence with us, everything (from reporting issues with the flat to arranging new furnishings) became quick, easy, friendly and incredibly understanding. We need more people like Neill in real estate!
5/5
GoogleI was trying to sell my Apartment in Canada esate for so long. Then i met Nick from Metro Village. He found Me a buyer in 2 weeks. Ačiū Nick
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Metro Village Ltd London
Has Metro Village Ltd won any awards?
Yes. Metro Village Ltd won Trusted Agent in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Metro Village Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
