Trusted Agent profile · London
★★★★★
442 reviews across 3 platforms
Unit 1 Toronto House, Surrey Quays Road, London, SE16 7AJ
Metro Village Ltd's office in London, at Unit 1 Toronto House, is rated 4.7 out of 5 across 442 reviews on three platforms, including 438 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe have found and rented out the perfect flat during the virus crisis, within two weeks. The service and support we received from Kieran was utmost impressive. He was available throughout the process whenever we needed his support, flexible, friendly and helpful. Thank you!
5/5
GoogleAmazing service, interacted with Mercy and she was amazing helped me with any queries i had
Thank you for the fantastic feedback! We're glad Mercy was able to assist with all your queries.
5/5
GoogleThank you, Dannie, for the support and for making everything smooth and stress-free. Much appreciated
Thank you for your kind words! We're glad Dannie made your experience smooth and stress-free!
5/5
GoogleI just wanted to give a special recognition to Aldo (Marco) his willingness to help above and beyond has truly exceeded my expectations. Thank you for being amazing!!
We're thrilled to receive your special recognition for Aldo-Marco! At Metro Village, we pride ourselves on our dedication to exceeding expectations, just like Aldo-Marco. Thank you for acknowledging his amazing service!
5/5
GoogleI had a great experience with Metro Village. A thanks to Laura, one of the property managers, who helped at every turn.
1/5
GoogleWhen I came to this office with my dad ; one of the agent ; asked stupid questions, such as: Who is this with you ? Why you ask him ? Why why why why !!!! Very rude person. So I stop to come again Kheh
5/5
GoogleDannie recently helped me with my broken washing machine, she kept me constantly updated and had it repaired within the week !
Thank you for your feedback! We appreciate your kind words and are glad everything was resolved promptly!
5/5
GoogleWe popped into the office this morning and spoke to Mercy. She was very welcoming and helpful. Thanks again Mercy!
5/5
GoogleRented a flat through Nick at metro and he was really great. Nice and easy process, really knew his stuff
Thank you for your feedback! We're delighted to hear that Nick made your renting process smooth and efficient.
5/5
GoogleGreat service received from Kieran, Cherish and the team. Move-in process went smoothly and efficiently . everything was as promised and expected upon moving in , which is a stark contrast to our previous experiences with other agencies. An all round personal and warm team.
5/5
GoogleWe worked with Sam, what an outstanding example he is to his profession - responsive, professional and a cut above the rest.
5/5
GoogleIt's always a real pleasure to deal with Neill in the Canada Water office. Having been in one of Metro Village's properties for over a year now, I've been in contact with Neill several times throughout, and each time any issues or questions have been resolved promptly. By far the best team I've worked with during my 10 or so years renting in London!
4/5
GoogleI have used Metro Village to manage my property for the past twenty years. I have been particularly impressed by the service I have received from Neill, Kieran and formerly, Jorge, who have always been as helpful and supportive as possible. When I came to sell the property, Lino on the sales side, did and great job for me and was also a very good communicator. The only reason I have not given five stars is because the statements of rent payments did not come through readily and often had to be specifically requested. Indeed, months would go by with only my bank statements to check that the rent had been paid.. If the agency could sort out an efficient system for this they would definitely command top marks from me.
5/5
GoogleWhen my partner and I first moved into an apartment managed by Metro Village, it was most definitely not the smoothest of moves, plus our go-to contact was exceptionally unhelpful- oftentimes even rude. Thankfully, Metro Village employs some real diamonds, Neill being one of them! Ever since Neill took over correspondence with us, everything (from reporting issues with the flat to arranging new furnishings) became quick, easy, friendly and incredibly understanding. We need more people like Neill in real estate!
5/5
GoogleGreat service from Aldo Marco. He was very responsive and a real problem solver. The only thing more spectacular than his beard is his personality.
We're delighted to hear about your positive experience with Aldo Marco! Thank you for your kind words!
5/5
GoogleI was trying to sell my Apartment in Canada esate for so long. Then i met Nick from Metro Village. He found Me a buyer in 2 weeks. Ačiū Nick
5/5
GoogleVery good service from Lino who guided me through my first home purchase, was very helpful and efficient during the process, would definitely recommend.
We're thrilled Lino provided excellent service guiding you through purchasing your first home! Congratulations and thank you for recommending Metro Village.
5/5
GoogleDannie at Metro Village Ltd made finding my perfect rental a breeze. I'm thrilled with my new place!
Thank you for your kind words! We're so glad to hear that Dannie made the process smooth for you and that you're thrilled with your new place.
5/5
GoogleLaura is a wonderful representative of the firm, always going the extra mile to get us what we need!
5/5
GoogleThank you Lino for your smooth and highly professional help with the purchase
5/5
GoogleDealt with Sam when finding a rental property for my client. Very responsive and professional, a pleasure to deal with
5/5
GoogleVery efficient, very kind service and Sam was very helpfull as that was my first time to rent a room.
4/5
GoogleThanks for making the process go smooth, Dannie was a great help.
5/5
GoogleI had a great experience using metro village for my property in Canada Water. Thank you so much for your assistance. All members of the team were great but a special mention goes to Lino Scialo and Kieran Price who worked tirelessly to help me sell my property. They were readily available, very knowledgeable and always polite. Would definitely recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Metro Village Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Metro Village Ltd London is among EA Masters 2026 winners.
EA Masters winner in three years: 2018, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and we'll put you in touch. Metro Village Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Metro Village Ltd won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2027, Sales at EA Masters 2026, and 2 other industry awards since 2018.
