Marsh and Parsons reviews in London

★★★★★ 5/5

Trustpilot

Caitlin was absolutely fantastic

Caitlin was absolutely fantastic! Thank you

Anna · 31 August 2026

★★★★★ 5/5

Google

Jack and Therondo were amazing, with a quick viewing and offer process which was very stress free compared to previous experience. Both were great advocates for us as tenants. Would definitely recommend.

ByrnetheBooks · 16 February 2026

★★★★★ 5/5

Google

I can't recommend the Marsh & Parsons team highly enough for the rental of my flat! I have never rented a property prior to this, and I was not familiar with the process, but it has been seamless from start to finish. Unlike other agents I had initially contacted, they understood the importance of finding high quality tenants and listened to my priorities. Not only did I receive multiple offers in record time, but they went above and beyond to assist with any queries I had regarding the steps I needed to take afterwards to ensure a smooth move in for the tenants. The communication has been consistently excellent, and I truly value how as a new landlord I have been made to feel so at ease!

Mollie · 12 February 2026

★★★★★ 5/5

Google

Tristan was amazing at helping us through the process throughout! He answered all our questions and was excellent at communicating with all of us. Thank you Tristan you were great :)

Lottie · 16 February 2026

★★★★★ 5/5

Trustpilot

Good Property Manager experience

We were facing a few issues in the house, but our property manager, Jaeyda Dovie, stepped in and made fixing them a priority. She kept us updated throughout and coordinated the contractors to get everything sorted. We're very happy with how it was handled and would definitely recommend.

Shashank · 25 September 2026

★★★★★ 5/5

Trustpilot

Joshua was very kind and explained…

Joshua was very kind and explained everything very patiently.

Husna · 28 July 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is excellent

Debbie Lewis is excellent. She often goes the extra mile! She is really caring and takes time to make us feel heard and get things addressed and solved quickly.

LJ · 12 October 2026

★★★★★ 1/5

Trustpilot

1 Star is Too Generous

I regret to say that my experience with Marsh and Parsons has been overwhelmingly disappointing. From start to finish, the service provided was subpar, riddled with miscommunications, delays, and a lack of professionalism.For over 8 months, I have been dealing with severe damp issues in my building, which have significantly worsened my asthma. Despite numerous complaints, Marsh and Parsons have consistently avoided addressing the problem. I had to escalate the issue to the council, who confirmed the presence of damp, yet the agency still failed to take any corrective action.In my frustration, I decided to leave the property due to the ongoing health risks posed by the mould and damp. However, the agency then demanded I pay the entire percentage they charge the landlord, as stated in the contract, a percentage which I was never informed of in my contract. Despite the exorbitant fee, I chose to proceed and signed a new contract elsewhere, prioritizing my health.To my utter dismay, when I asked for the amount, they gave me a number, and then literally a few minutes later, they said, "Oh sorry, the amount is for the total remaining term of the contract." By this point, I had already paid a deposit somewhere else. This level of unprofessionalism and deceit is appalling. They have shown a complete disregard for my health and have engaged in what I can only describe as exploitative practices.I strongly advise anyone considering Marsh and Parsons to think twice. Their lack of accountability, poor communication, and unethical behavior have made this experience nothing short of a nightmare. 1 star is indeed too generous for the service I received.

Belen · 25 June 2024

★★★★★ 5/5

Trustpilot

Letting my property with Marsh and…

Letting my property with Marsh and Parsons has been a very positive experience over the last two years.

Jane · 12 May 2026

★★★★★ 5/5

Google

Joel Bustillos is very nices person and very nice They worked hard, helped us find a house, and we're very happy. Their service is great; they make you feel comfortable and help you find what you need.

Maria · 4 December 2025

★★★★★ 5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine · 23 April 2026

★★★★★ 5/5

Google

Our estate agent Thomas has been brilliant throughout the process and has helped guide us through every step. This has been much appreciated as being a first time buyer. There were no issues and a quick chain. Great communication.

Ben · 12 November 2025

★★★★★ 5/5

Google

Tristan has been a great estate agent, the process has been efficient and he has been reliable throughout. We can message and have a reply in no time! Thank you for all the help.

Josue · 18 December 2025

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa

Elisabeth Ppasa, Property Manager, Marsh & ParsonsThe important thing is to have a Property Manager who is a) unfazed by anything, b) quick in response, but c) can also act quickly on their own initiative. Elisabeth Ppasa is all these things and more - very proactive and going the extra mile for property owners who have opted for the full management service. This was the first time I have put my property in the hands of a managing agent and I can thoroughly recommend Elisabeth Ppasa.

Neil · 29 April 2024

★★★★★ 5/5

Trustpilot

Much better than managing it myself

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.

Alex · 20 September 2024

★★★★★ 5/5

Trustpilot

Awesome service !

I recently had the pleasure of working with Marsh & Parsons, specifically with their exceptional agent Gosia Podgorska, in our quest to find a pet-friendly property for rent near London. I cannot express enough how grateful my wife and I are for the invaluable assistance provided by Gosia and the agency as a whole.Navigating the London rental market can be a daunting task, especially when searching for a pet-friendly property. However, Gosia's expertise and dedication made the process incredibly smooth and efficient. Her professionalism and promptness were evident from the outset. She was always readily available to address our queries, schedule viewings, and provide insightful guidance throughout the entire process. Her extensive knowledge of the Acton, London area was truly impressive, and she took the time to thoroughly explain each and every aspect of the property ensuring we're making a right choice.Furthermore, Gosia's resourcefulness played a crucial role in securing our dream rental property. She skillfully navigated the intricacies of the rental process, making the reference checks seamless and ensuring that we were able to secure a fantastic long-term deal.In conclusion, I wholeheartedly recommend Marsh & Parsons, and especially Gosia Podgorska, to anyone in search of a reliable and dedicated real estate agency. Their exceptional service, truly sets them apart. If you're looking for a property in London, look no further than Marsh & Parsons, they exceeded all our expectations and helped us find the perfect place to call home.

AJAYAN · 5 April 2024

★★★★★ 5/5

Trustpilot

Quick & easy change of occupancy

We rent a property through Marsh and Parsons and opted for a change of occupancy so we could exit our contract early. The entire team has been really helpful and Jasmin in particular has been a big help to us. Jasmin has been very professional and efficient with her communication throughout the process. We had a slight issue with Rightmove regarding tenant referencing (no fault of Marsh and Parsons) and she resolved the issue promptly. She's also been very patient in answering my countless questions!

Mel · 4 April 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis is a fabulous property…

Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.

Michelle · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie lewis

Debbie is a very professional agent, patient and quick to respond all the time, highly recommend.

Helen · 28 April 2026

★★★★★ 1/5

Trustpilot

If there were an award for the most…

If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a stark warning to anyone considering engaging with Marsh & Parsons for their letting needs.From the outset, Marsh & Parsons demonstrated a level of incompetence and indifference that I had never encountered before. The property I was let was not only in a deplorable state upon move-in but also riddled with maintenance issues that were blatantly ignored by the letting agent. Despite repeated attempts to address these concerns through proper channels, my pleas for assistance and resolution were met with a combination of evasion, delay, and outright refusal to acknowledge the problems.The supposed "professional clean" boasted in the tenancy agreement was a myth. The property's condition on my arrival was appalling, with evidence of neglect and dirt that no professional cleaning service could possibly have signed off on. When I raised this with Marsh & Parsons, expecting a responsible letting agent to rectify the situation, their response was to shuffle the responsibility onto the landlord, absolving themselves of any duty of care to their tenant.But it doesn't stop there. Every attempt to engage with Marsh & Parsons on unresolved maintenance issues, from unsafe fixtures to left-behind belongings of previous tenants, was met with a staggering lack of accountability. Their customer service was non-existent, a facade masking an underlying disinterest in tenant welfare and satisfaction. The stark contrast between their advertised values and the reality of their service was not just disappointing; it was infuriating.The final straw came when they blatantly disregarded their obligations under the tenancy agreement, pushing all responsibility onto the landlord and leaving me to navigate a sea of issues alone. Their hands-off approach in situations requiring their intervention was not only unprofessional but also deeply unethical.In conclusion, my experience with Marsh & Parsons has been the worst letting agent ordeal imaginable. Their failure to uphold basic standards of service, accountability, and tenant care is alarming. I urge anyone considering using Marsh & Parsons for their rental needs to think twice. There are many agents out there who understand the meaning of customer service and responsibility, sadly, Marsh & Parsons is not one of them. My advice: steer clear and save yourself the trouble.

Shaun · 20 March 2024

★★★★★ 5/5

Google

I recently sold a property through March and Parsons and would recommend them. Having initially marketed my house through another Streatham estate agent, the contrast in the experience with the two was night and day. The team at Marsh and Parsons kept me regularly updated and made me feel supported and that they were acting in my best interests as well as those of the buyers, to ensure the sale went through smoothly.

Clare · 25 July 2024

★★★★★ 5/5

Trustpilot

Highly recommend Harry Bunn!

Harry Bunn was my property manager at a Marsh and Parsons-managed property for a year. As a tenant, I could not have asked for a more caring, communicative property manager. He went out of his way to resolve issues and answer questions in a timely manner, liaising between me and the landlord effectively, to serve both parties' interests. I owe the comfort and joy of my stay there in large part to the care and professionalism with which Harry took on his role -- highly recommend working with Marsh and Parsons and having Harry as your property manager!

A · 14 March 2024

★★★★★ 5/5

Trustpilot

Highly Recommended, personal service

Michael and Liv have been super helpful and supportive navigating some issues with my current tenants and then finding me some great new tenants very quickly. I highly recommend their services, always prompt to reply, honestly and thoughtfully deal with any questions

Mrs · 22 September 2026

★★★★★ 1/5

Trustpilot

Won’t be using again

I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.

London · 19 August 2026