Trusted Agent profile · London
★★★★★
1,004 reviews across 2 platforms
113-117 Streatham Hill, London, SW2 4UG
Part of Marsh, see every office.
Marsh's office in London, at 113-117 Streatham Hill, is rated 4.2 out of 5 across 1,004 reviews on two platforms, including 213 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotEdward has been amazing
Edward has been amazing , professional, easy to talk to and very helpful. When there is an issue he is quick to resolve it to the biggest standard with the highest utmost level of customer service thank you for your help .
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleGreat search experience, really listen to my requirements and actively look to meet them. Responsive team. Lauren is fabulous and helped make a potentially difficult search and relocation from a different city a piece of cake!
Dear Daniella, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotDebbie has been incredibly helpful in…
Debbie has been incredibly helpful in guiding me through the end-of-tenancy process. She provided all the information I requested in a timely manner and consistently delivered excellent customer service. Her kindness and clarity made the entire process much easier, and I would highly recommend her as a point of contact at March & Parsons.
Dear Marianna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
GoogleWe had an excellent experience with Marsh & Parsons, thanks to Imarni's outstanding service throughout our rental search. Unlike many other agencies we encountered, Imarni genuinely invested her time and effort into understanding our needs and finding suitable properties. Her dedication really stood out in what can often be a frustrating process. We're particularly grateful that she helped us secure a rental property at the last minute when we needed it most. Jack helped us a lot with all the documentation process and ensured that we had a smooth process in securing the property which is normally a long process, but it was smooth sailing. Would definitely recommend Marsh & Parsons!
Dear Rithul, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley
5/5
GoogleMy selling experience with Marsh & Parsons was excellent, largely due to Ashley. Once an offer was agreed early May, he made constant efforts to relay information back and forth, negotiated tricky aspects of a process that proved at times far from straightforward. But Ashley's professionalism always shone through: his tact and responsiveness played a crucial part in completing the sale, and I'm really grateful for all his hard work and dedication. A genuine 5 star experience thanks to him!
Dear David, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley
5/5
TrustpilotGreat Service from Lucy
Lucy has been a dream of a Property Manager to have, any problems we had during our tenancy were dealt with promptly and any questions were answered thoroughly. We feel very lucky that we were assigned Lucy!
Dear Tom, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotMarsh & Parsons: Streatham Hill
My selling experience with Marsh & Parsons was excellent, largely due to Ashley. Once an offer was agreed early May, he made constant efforts to relay information back and forth, negotiated tricky aspects of a process that proved at times far from straightforward. But Ashley's professionalism always shone through: his tact and responsiveness played a crucial part in completing the sale, and I'm really grateful for all his hard work and dedication. A genuine 5 star experience thanks to him!
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
1/5
TrustpilotI wanted to express my disappointment…
I wanted to express my disappointment with the way access to the property was handled during my tenancy. I made it clear that I was unavailable on the date you requested access, as I had an important hospital appointment that I was unable to reschedule. Despite this, I received numerous emails, pressing me to "make" myself available to accommodate your preferred timeline. Although I had clearly explained my circumstances, I ultimately went to considerable lengths to assist. I arranged for friends to collect the keys from me and stay overnight at my flat so that the technician could be granted access first thing the following morning. What I found particularly frustrating is that there appeared to be no genuine urgency requiring access on that specific date. As I was due to vacate the property shortly thereafter, the work could easily have been scheduled once I had moved out, avoiding significant inconvenience.
Dear Liz, We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at info@customerrelationsteam.co.uk, I will make sure this is dealt with. Kind regards Asma, Customer Relations
5/5
TrustpilotBaran Yildirim provided me with expert…
Baran Yildirim provided me with expert advice on the new Renters Rights legislation, furthermore he took it upon himself to update my tenants in writing and include the forms they needed to have/read - they are VERY satisfied with this, as it's quite a complex change. Baran's customer focus is outstanding, I just made an introductory phone call and he took the ball and ran with it; I and my tenants highly recommend his "can do" attitude and seeing the whole process through.
Dear Philip, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe had such a fantastic experience with Joel. From the very start he was incredibly helpful, kind, and always quick to respond to any questions we had. Nothing was ever too much trouble, and he made the whole process feel smooth and stress-free. We’ve never had such a positive experience with an agent in London, and we’re genuinely so excited to be moving into our new flat thanks to his support. Couldn’t recommend Joel more highly!
Dear Hazel, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
5/5
Trustpilot5* service Everytime!
Owain Wilson is always incredibly helpful if we ever have an issue ever crops up and super efficient in getting it resolved. We have been tenants for 3 years now and couldn’t rate the experience higher!!
Dear Amanda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotThank you so much Stefanie from…
Thank you so much Stefanie from Marsh&Parson. You kept me informed , communicated well and helped me organize a new washing machine. Absolutely gem. Thank you.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotMarsh and Parsons are
Marsh and Parsons are, the cut above the rest within their sector with a professional approach and proactive team. I would personally like to thank Miss Natalia Catana for all help, transition into my new home. See you on my next purchase or rental.
Dear Jerome, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotDebbie Lewis is such a lovely person to…
Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleMarsh and Parsons were fantasticly supportive in the sale of my flat in Streatham Hill. Ashley was an amazing go between the solicitors making sure that the sale was progressing in the best way. He also helped with any of my paperwork which I found challenging Thanks so very much 🙏
Dear Daphne, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotGreat Agency
Great Agency. They were very prompt with any questions or concerns I had. Special thanks to Anne Angus who was very helpful with our end of tenancy queries.
Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotUsing Marsh & Parsons as a tenant - good experience
We rented a flat in Greenwich through Marsh & Parsons for about 18 months. The service for the tenant has been very professional. The flat is in a period house conversion so there were inevitably a few things that needed upgrading or fixing during that time, as it is an older property. The Marsh & Parsons reporting system worked well and my contact there (Debbie Lewis) was great at keeping me updated and arranging for contractors to visit at convenient times. Happy to recommend. Jay and Monica
Dear Jay, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
5/5
GoogleLucas was excellent from start to finish. He got my flat under offer in just 10 days at the asking price and was proactive, responsive, and clear throughout. He also helped me find my new home, making the whole process feel straightforward and well managed. I would highly recommend him.
Dear Elinor, Thank you for your kind comments regarding Lucas and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleHad a great experience finding my first solo rental property with Marsh and Parsons. Tristan Streete was really helpful, guiding me through the process, and always took the time to fully explain things and answer my questions. I’d definitely recommend working with Tristan if you’re looking for a new home in Streatham
Dear Lola, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotNerosh was very professional
Nerosh was very professional, helpful and polite and he followed up straight away, as promised, to send me further information via email.
Dear Hasina, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotWe rented a managed property through…
We rented a managed property through Marsh and Parsons. At the end of the tenancy the landlord tried to retain a lot of the deposit unreasonably. We ended up having to use the arbitration process. Abdullah was helpful and courteous throughout. He was mindful that the process was unfamiliar to us. He made sure we were treated fairly and offered guidance that made it easier to navigate the process.
Dear Adam, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
4/5
GoogleI would like to thank Josh and Mhari. Both of them have work hard . Always very professional and happy to assist with any of our concerns .Mhari kept me in the loop right until the end. Thank you Mhari We got there in the end!
Dear Susan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleWe had an issue during the process of renting a flat due to a misunderstanding regarding some of the property details. Although we ultimately decided not to proceed, Joel and the Marsh & Parsons team handled the situation professionally, apologised for the inconvenience, and resolved the matter promptly. Joel in particular was professional, responsive and helpful throughout. I would be happy to work with them again in the future.
Dear Majed, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI’m really happy with the professional service I have received from Lucus Walker, who is dealing with the sale of my mother’s house in Streatham Common. He has been positive and supportive throughout the process, and we have had viewings from potential buyers from the moment we were ready to sell. Lucus has answered any questions I’ve had, and has done a wonderful job with keeping me informed.DB.
Dear Lea, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards,Hayley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh and Parsons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
