Marsh and Parsons reviews in London

★★★★★ 5/5

Google

I met Joel Bustillos when I was looking for a property with my family, and funny enough he was the only one who engaged with me when others didn't even notice me, straight away he was very attentive and tried to understand our needs, we went to see a property that wasn't what we were looking for but straight away he offered a solution that days later materialized as our house, all done and sorted. It was the first time I ever experienced this in London. Good luck Joel you have a bright future ahead of you and thank you for being a top notch professional. Our family is delighted with the experience. Thank you.

Sandro · 4 December 2025

★★★★★ 5/5

Trustpilot

Excellent Service By Trustworthy Professionals

As a client of the Marsh & Parsons Management Service for some time now, I can confidently say that Charles Caine is one of the best rounded, most committed and trusted professionals I have encountered.Working with Charles is easy, joyful and generates peace of mind, he is always willing to provide an array of options for any issue that may arise and is readily available to share both his experience and counsel.If you are looking to trust someone with your asset, ensuring compliance with related legislation as well as the efficient management of your property, Charles Caine and his team could be an excellent choice.

Tatiana · 26 February 2024

★★★★★ 5/5

Trustpilot

Fantastic and very helpful staff

Everyone at Marsh&Parsons has been a fantastic help. From finding our dream flat to property management, all is very well organized and everyone is incredibly kind and patient. Special shout out to Lewis, who was an absolute pleasure to work with.We had a million questions throughout the process and have not once been met with impatience. Now, having moved in, our property manager Emily is taking care of everything very quickly and has been super helpful with any teething issues.

Liz · 22 February 2024

★★★★★ 5/5

Trustpilot

Abdullah was incredibly helpful during emergency

2 weeks ago the toilet in our flat experienced a severe clog and required multiple visits from plumbing engineers. Abdullah Leghari (our property manager) was extremely responsive during the day of the incident and was able to help us arrange for a plumber to come that very same day! The plumber was unable to resolve the issue, and we were left without a working toilet for over a week. Thankfully Abdullah was consistently on top of this issue, pushing and chasing the plumbing company. Thanks to his efforts they were finally able to send someone over and the issue has been completely resolved!! He truly went above and beyond to help us resolve this!

Mason · 14 February 2024

★★★★★ 1/5

Trustpilot

Categorically Never Use M&P For Lettings Management

My wife and I have been using the Stockwell branch of Marsh and Parsons as our lettings manager since October. Considering their large management fee, they have been outright horrendous. The flat below reported a leak at the start of November. Since then we have had 4 visits to our property by various contractors who have all failed to diagnose a leaky shower. The leak is still undiagnosed and the bill still accrues. We are at over 3 months to repair a leak. 3 months! In another incident we had a fire suppression system burst in December, a totally anomalous event causing a small amount of flooding. On the one day we needed their active and immediate assistance they were awful. Contact was intermittent, clear instructions not followed, and their lack of care and concern was incredible. Had we not intervened almost nothing would have been achieved and our tenants would have been left in the lurch.The whole point of managed service is so you can forget about your property and let it be run by professionals. That is what the not insignificant cost is taking care of. However Marsh and Parsons have caused more issues than they have solved and we would have saved more time, money and importantly stress, doing it all ourselves. We have had to direct or hold their hand at every turn, pushing for updates, chasing results. Crucially do not expect anyone from their management team or with any seniority to step in or make a difference. They wont.The moment we can, we will be extricating ourselves from this service. A shame as we had planned to sell our house with them but this experience has been beyond poor.

Jakeleighton · 5 February 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless watch.And if by some miracle they manage to retain your documents, be prepared to sign the same ones repeatedly. It's as if their staff thrive on asking for signatures ad nauseam without rhyme or reason.Speaking of staff, there's such a high turnover that you'll likely interact with a different agent every time you contact them. This leads to a lack of continuity and a complete absence of clear handover procedures for new staff members, leaving you to constantly re-explain your situation with each communication.Oh, and let's not forget about their uncanny ability to lose personal documents. Your sensitive information is treated with the same carelessness as junk mail, leaving you vulnerable to potential identity theft and privacy breaches.As if their incompetence wasn't enough, they have the audacity to slap you with an unreasonable rent increase of 25%. It's highway robbery disguised as property management.And when you try to hold them accountable for their mistakes, good luck. They take absolutely no responsibility whatsoever. They'll dodge, deflect, and deny any wrongdoing, leaving you stuck in a mess of their making.To add insult to injury, when you request lease documents for your own records, they suddenly become incapable of providing them. It's as if they operate in a parallel universe where basic administrative tasks are beyond their comprehension.In summary, Marsh & Parsons is the epitome of everything wrong with the real estate industry. Save yourself the headache, heartache, and financial strain. Stay far, far away from Marsh & Parsons if you value your sanity and financial well-being.

Mitch · 30 January 2024

★★★★★ 3/5

Trustpilot

Professional but still with error

Overall Marsh & Parsons are very professional and work according the all UK regulated standards in a diligent way. They are a trustful organization in this manner. However, my scheduled move-in date was pushed back by almost two weeks due to a last minute error in not realizing all the paperwork was in order. There was ample time (2 months) to have caught this earlier and pushing the move-in date back was very frustrating and resulted in a high personal and financial cost as flights, and accommodation were arranged with the initial move-in date in mind.

Onevares · 27 January 2024

★★★★★ 5/5

Trustpilot

I recently worked with Baran Mehmet at…

I recently worked with Baran Mehmet at Marsh & Parsons, and I cannot recommend his services highly enough. My situation was quite complicated, yet Baran handled everything with professionalism and efficiency.He provided clear, concise, and importantly timely information, making a stressful process feel much more manageable. His communication was excellent, and he always made sure we always understood options and next steps.

TimC · 6 December 2024

★★★★★ 5/5

Trustpilot

Baran is super responsive and…

Baran is super responsive and reassuring . Taking all the steps to reassure me and get things done. Had anergency water leak at one of my rented property and Baran made it smooth less while I was under pressure from the building association . He sent me all the engineer report I could forward onto . Top top top service

Romain · 23 December 2025

★★★★★ 5/5

Trustpilot

Finnley Wilbourn has been an excellent property manager

Finnley Wilbourn in particular has been absolutely fantastic from the day we moved in. We have had a few issues with our flat and landlord not getting back to us but Finnley has always been on the ball. His response rates are always brilliant and he is constantly trying to find solutions for us. He’s been a great property manager!

Amy · 28 April 2026

★★★★★ 5/5

Trustpilot

I recently was selling an apartment…

I recently was selling an apartment that was rented for a long period of time. Unsurprisingly, there were a lot of issues that needed resolving and some unexpected complications. Abdullah was extremely helpful in dealing with these on my behalf. Given that I was selling the flat - making the possibility of longer term rental business unavailable - I must say that I was very pleased that Abdullah was so accommodating. He seemed to offer help from a genuine desire to solve problems for all parties, which really helped things move along quickly and easily, rather than from a desire to drum up more business. Highly recommended.

Duncan · 12 December 2023

★★★★★ 5/5

Trustpilot

Lucy Meehan

Lucy Meehan was the propery manager. Great communication and fast responses.

Abdallah · 24 April 2026

★★★★★ 5/5

Trustpilot

Owain is superb

Owain is superb. Amazing service. Would highly recommend.

Pedrum · 13 May 2026

★★★★★ 5/5

Trustpilot

M&P currently look after the flat I…

M&P currently look after the flat I used to live in and a couple of months ago, I decided it was time for me to move out. During this process, I was faced with many challenges and hurdles which resulted in the handover process taking longer than expected. When Weronika stepped in and took over handling the change of tenancy, she clearly outlined what had to be done, understood my concerns and took into consideration my timeline and the deadline of needing to get things done. She made it her duty and priority to ensure it all run smoothly for me/us. Thank you Weronika for all of your hard work, it was much appreciated.

Lauren · 14 November 2023

★★★★★ 5/5

Trustpilot

Probably my best renting experience

I have been a tenant in the property for almost a year now and in that time there has been a couple of very standard type issues arise. I must say, not only can I get hold of Derbhla (my property manager) on both direct line and mobile, she has been incredibly thorough in seeing all issues or requests through and double checking it’s resolved a week or so later.This level of detail and care not only makes me confident that no matter what arises in the future, I have someone from Marsh & Parsons on the end of the phone, but also that I get additional value for money on top of my rent. In a day and age where renting is difficult at the best of times, Derbhla has been nothing short of brilliant throughout my renting experience with her and her team.

Seb · 7 November 2023

★★★★★ 5/5

Trustpilot

Exceptional Level of Service and Professionalism

Elisabeth is one of the best property managers we've worked with at Marsh & Parsons. She's professional, dedicated and service oriented. She's consistently been proactive in resolving issues or providing us with clear options to choose from. Whenever we were faced with a TDS dispute, an ask from the Council or repair issues, she was prompt in tackling the matter. Overall, Elisabeth has demonstrated an exceptional level of service and responsiveness.Fernand

Fernand · 13 May 2024

★★★★★ 5/5

Trustpilot

Excellent renewal delivery by Natalie

I was contacted to renew my rental contract around 3 months before expiry which I thought was super efficient. Natalie was incredibly knowledgeable, approachable, efficient and friendly aside from providing an excellent service regarding the renewal negotiation and process. She is by far the best compared to numerous agents I have had to deal with over the past 6 years from various firms, exceeding all expectations! She is definitely an asset to M&P and I could only wish she was allocated to deal with everything from front office to renewals as a one stop consultant from start to finish now I’m looking to start a new. Yes she really was that brilliant!

Farhana · 3 November 2023

★★★★★ 5/5

Trustpilot

Thank you Marsh and Parsons.

I have been with Marsh and Parsons for many many years and they have been taking care of my property very well. My latest office Weronika Lajborek has been exemplary in carrying out her duties keeping me up to date, advising on matters to guide me to be a good landlord and finding the best solutions to solving problems. Thank you Marsh and Parsons. Good staff with good leadership make good companies.

Jen · 23 April 2024

★★★★★ 4/5

Trustpilot

Very impressed by genuine interest in client

We had been searching quite intensively for a property to rent, and had met with several estate agents. Ella was one of the most helpful by far, very professional and proactive, with a keen and genuine interest in her client. She did not simply take us through her list of properties, as many others did. She has a talent for asking the right questions and making shrewd observations so that she can identify a property which is a true match and a happy one. Very imressed by her dedication and human warmth.

M · 27 October 2023

★★★★★ 4/5

Trustpilot

Change of tenant

We had a quick turnaround for moving into the flat and Giles was very pleasant, easy to deal with and responsive to emails. Tatiana was also helpful in answering our many questions! It might just be useful in future to have an idea of the timeframe for the process and to make this clear to the vacating tenants as they were pushing us to sort it when these things don’t happen overnight.

LE · 11 April 2024

★★★★★ 2/5

Trustpilot

Tenancy experience

Whilst all the direct processes with Marsh and Parsons went fine, we ended up having a terrible experience with our landlady. Unfortunately, M&P didn’t offer us any support on this front and it really felt like they were totally on the landlady’s side, in the end they did what they could to get us out of the property. After speaking with others, it seems like it’s a known issue that our landlady could be extremely difficult. M&P really need to consider who they work with and ensure tenants safety and well-being is considered, and not just the opportunity to make more money.

Anonymous · 16 October 2023

★★★★★ 4/5

Trustpilot

Quickly got tenants in to the property and settled in to the apartment

Thanks to George Noel-Shore we've let our apartment twice quickly and at market rate. The listing process and viewings were very well organised. We also use Marsh & Parsons for management and have had prompt responses from Abdullah to our emails. The check-in with the tenants went smoothly and all the steps were carried out so they could settle in quickly. I believe the tenants have comfort knowing they can contact our property manager at any time should there be any issues and we will always work to resolve it as soon as possible.

Brooke · 2 October 2023

★★★★★ 5/5

Google

Renting through Marsh and Parsons was a really smooth experience. Thank you so much to Joel and the team for being so helpful and communicative throughout!

Tash · 25 November 2025

★★★★★ 4/5

Trustpilot

The Managing Agent that looks after the…

The Managing Agent that looks after the letting of my property in Maida Vale on behalf of Marsh & Parsons is extremely efficient, competent and sensible. The only reason I have only given 4 stars is because his predecessors have not been anywhere near as reliable. I feel confident in leaving him to manage the tenants and the letting process, knowing he will bring things to my attention when required, but is proactive on matters that don’t need to involve. I feel kept up to date with letting regulations, and my tenants are kep t happy

Perse · 16 September 2023